Technical Operations Specialist

ELVTR is an online education platform offering live courses taught by executives from top global companies. The team aims to raise the standard of online learning with practical, high-quality courses. Role Overview ELVTR is hiring a full-time Technical Operations Specialist based remotely in South Africa. This position supports internal teams by improving te…

Anglo American De Beers Group seeks a Technical Specialist based in Johannesburg. This position centers on delivering technical support and practical solutions that enhance day-to-day operations. Role overview The Technical Specialist collaborates with teams across various departments. By working together, the goal is to strengthen technical capabilities and contribute to project delivery. What you will do Provide hands-on technical support for ongoing operations Develop and implement practical solutions to operational challenges Work closely with colleagues from different departments to support projects Requirements This role requires experience in technical support and a collaborative approach to problem-solving. Strong communication and teamwork skills are important for success.

Company OverviewAt QuickTeam, we empower businesses with exceptional virtual employees, including dedicated assistants, friendly receptionists, and efficient support staff. Our mission is to enhance operational productivity and allow organizations to concentrate on their core objectives by providing reliable support services. By joining the QuickTeam family, you play a pivotal role in driving business success while enjoying a collaborative and supportive work environment that fosters long-term growth and professional development.Position OverviewWe are currently seeking a Technical Support Specialist for a full-time remote role. In this position, you will tackle technical challenges, troubleshoot issues, and strive to ensure outstanding customer satisfaction. Your responsibilities will include resolving support tickets, analyzing technical problems, and delivering effective solutions while maintaining clear and concise communication with our customers.

Join Wabtec Corporation as a Field Service and Technical Advising Specialist, where you will play a crucial role in providing high-quality technical support and services to our clients. Your expertise will ensure the smooth operation and maintenance of our advanced systems, helping to drive customer satisfaction and operational efficiency.

Join Wabtec Corporation as a Field Service and Technical Advising Specialist in Pretoria, where you will play a crucial role in providing expert technical support and service to our valued clients. You will be responsible for troubleshooting, maintaining, and optimizing our products in the field, ensuring that our equipment operates at peak performance.

Join AnyVan as an AI Operations and Automation Specialist and play a pivotal role in streamlining our operations through cutting-edge AI and automation technologies. You will be responsible for implementing and managing AI-driven solutions that enhance operational efficiency and performance.In this dynamic position, you will collaborate with cross-functional teams to identify automation opportunities, analyze data, and develop innovative solutions. Your work will significantly impact our service delivery and customer satisfaction.

About the RoleAre you driven by a passion for exceptional customer experiences and the desire to make a significant impact? We are on the lookout for a proactive and enthusiastic Player Operations Specialist to join our dedicated Customer Support and Payments team. As one of the pioneering specialists in this role, you will play a crucial part in crafting unforgettable user journeys, developing innovative support strategies, and establishing the benchmark for outstanding customer care as our platform evolves rapidly.Your ResponsibilitiesStrategic Contribution:Assist in the advancement of our customer support operations.Help define the future strategy for our customer support and payments as we expand globally.Spot emerging trends and propose forward-thinking solutions.Operational Oversight:Manage daily customer support operations, ensuring timely and effective resolution of user inquiries and challenges.Enhance support processes and strategies to boost customer satisfaction and operational efficiency.Develop customer-facing FAQs to enable users to self-serve.Set best practices for managing sensitive cases, including compliance-related matters.Fraud Prevention & Risk Management:Analyze transaction data to proactively reduce risks and address potential fraudulent activities.Collaboration & Cross-Departmental Partnerships:Collaborate closely with internal teams (e.g., Payments, Product, Compliance) to align support initiatives with overarching business objectives.Facilitate smooth communication across departments to identify and resolve customer pain points.

ELVTR delivers live online courses taught by seasoned executives from top global companies. The platform aims to set a new standard for online education by focusing on high-quality, interactive learning. Role Overview The Production Operations Specialist joins the Production team to handle coordination and administrative work. This support allows producers to focus on building instructor relationships and refining products. The role is fully remote and open to candidates based in South Africa. What You Will Do Plan and coordinate relaunches, including managing timelines, tracking tasks, and ensuring smooth handoffs between teams. Organize cross-launch and cross-sell setups, addressing dependencies as they arise. Support legal and documentation processes: gather inputs, draft documents, organize files, and monitor signatures. Draft supporting materials such as comparison sheets, brochures, employer guides, and other course resources. Handle reminders, follow-ups, and recurring administrative tasks throughout the course lifecycle. Prepare draft recommendation letters and coordinate them for review and approval. Help improve consistency and efficiency in Production workflow management. What Sets You Up for Success At least 6 months of experience in operations, coordination, administration, project support, or a related area. Genuine interest in AI and openness to using AI tools and automations in daily work. English proficiency at B2 level or higher. Strong organizational skills and high attention to detail. Ability to manage multiple tasks and timelines reliably. Comfort working independently with minimal supervision. Who Thrives Here People who enjoy organizing complex workflows and keeping teams on track. Quick learners who adapt to new processes, tools, and systems. Reliable team players who follow through and communicate proactively. Those who spot potential blockers early and address them before they become issues. Collaborators who like supporting others and ensuring smooth operations. Individuals comfortable using AI tools to boost productivity. Benefits Competitive salary and performance-based bonuses. Reimbursements for gym memberships, mental health support, generous vacation time, and free access to all ELVTR courses. Remote work with a flexible schedule.

Position Overview:Join ELVTR, a leading online education platform distinguished for its live courses delivered by top executives from globally recognized companies. Our innovative approach enhances the online learning experience, delivering exceptional value to our students. As we expand our offerings, we are looking for a meticulous and proactive Customer Retention and Operations Specialist to become a vital part of our dynamic team. In this pivotal role, you will oversee client retention efforts, manage refund requests and billing inquiries, and provide essential administrative support to our sales team.This position is full-time and remote, specifically for candidates based in South Africa.This role is ideal for you if you possess:Confidence and Assertiveness: You handle demanding clients with ease and are skilled at de-escalating conflicts quickly and effectively.Problem-Solving Skills: You excel at resolving billing issues and managing overdue accounts to ensure client satisfaction and loyalty.Organizational Excellence: Your strong organizational skills and keen attention to detail are crucial for managing schedules and maintaining precise records.Effective Communication: You are adept at both phone and email communication, fostering strong relationships with customers and colleagues alike.Technical Proficiency: You are comfortable using CRM systems and navigating various business tools with ease.Key Responsibilities:Manage refunds and client retention, addressing billing inquiries, and overseeing overdue accounts.Provide administrative support to the sales team, including managing calendars and scheduling appointments.Respond to customer inquiries, delivering exceptional service and ensuring issues are resolved promptly.Collaborate with the sales team to guarantee the accurate and timely delivery of customer proposals and invoices.Work alongside cross-functional teams in marketing, finance, and operations to facilitate smooth sales operations.Maintain precise and comprehensive customer records in CRM systems and other databases.RequirementsMinimum of 1 year of experience in sales, customer service, or a related field.Exceptional phone and email communication skills, with a proven ability to build strong relationships.Strong organizational skills and attention to detail.Experience with CRM systems is advantageous.Able to multitask and prioritize competing demands in a fast-paced setting.A positive attitude, self-motivated, and a collaborative team player.BenefitsCompetitive Salary and Performance Bonuses: We appreciate your commitment and expertise, offering a competitive salary along with performance-based bonuses.Exciting Benefits: Enjoy reimbursements for gym memberships, mental health support, generous leave allowances, and complimentary access to all courses we offer. We believe in fostering continuous learning and development.

Join Wabtec Corporation as a Field Service and Technical Advising Specialist, where you will play a critical role in providing technical support and guidance to our clients. Your expertise will ensure the seamless operation of our products and services in the field.

Job Objective:Join Wabtec Digital Mine as a Field Subject Matter Expert (SME) to leverage your advanced technical expertise for product installation, troubleshooting, and optimization. As a key player in our team, you'll ensure top-notch technical delivery, foster continuous improvements, and serve as the go-to expert for intricate systems and solutions.Wabtec Corporation is a premier global provider of innovative equipment, systems, digital solutions, and value-added services across the freight and transit rail industries. Our Digital Mine division is dedicated to revolutionizing mining operations through cutting-edge digital technologies that enhance safety, productivity, and data-driven insights. Our mission is to empower mining companies to operate more effectively, safely, and sustainably.Duties and Responsibilities:Advanced Technical Support & Diagnostics:Act as the final escalation point for complex technical challenges that junior and mid-level technicians are unable to resolve.Lead root cause analysis (RCA) initiatives for significant system failures, collaborating with engineering and product teams to implement enduring solutions.Proactively analyze system logs and performance metrics across client sites to identify potential issues, trends, and optimization opportunities before they escalate into service-affecting problems.Mentorship & Knowledge Transfer:Mentor and coach Junior Field SMEs and Support Technicians, offering on-the-job guidance, technical validation, and assistance.Conduct training sessions for internal teams and partners on new products, software updates, and advanced troubleshooting techniques.Create and enhance technical documentation, installation manuals, and service bulletins, ensuring accuracy and quality.Installation & Commissioning Leadership:Provide expert support for complex installation and commissioning projects, ensuring compliance with all technical standards and safety protocols.Act as the primary technical liaison for strategic client projects, facilitating seamless integration and optimal configuration of DotNetix systems.Client & Stakeholder Management:Develop and maintain strong relationships with key technical contacts at client sites, serving as a trusted advisor.Clearly communicate complex technical concepts and solutions to non-technical stakeholders, including client management.Work closely with Engineering and Product Management teams to provide detailed field feedback, advocate for product improvements, and assist in testing new features.Continuous Improvement: Champion continuous improvement initiatives across technical processes and client interactions.

Join Hire Hangar and collaborate with rapidly expanding global enterprises while establishing a sustainable, remote career.Job Title: Customer Enablement & Training Specialist (Technical SaaS)Location: RemoteTime Zone: U.S. Time Zones (EST–PST)Role Type: Full-TimeRole OverviewWe are seeking a Customer Enablement & Training Specialist to empower enterprise marketing teams in mastering a modern, automation-driven SaaS platform. This position lies at the crossroads of customer success, technical training, and marketing operations, making it ideal for individuals who thrive in customer-facing roles while engaging deeply with workflows, data, and systems.You will spearhead onboarding, conduct live and cohort-based training sessions, and develop playbooks that facilitate scalable and repeatable adoption processes. This role is particularly advantageous for candidates hailing from prestigious tech firms, bringing robust customer interaction skills, technical prowess, and familiarity with marketing settings.Key ResponsibilitiesLead customer onboarding initiatives from the initial login through to successful adoptionFacilitate live training sessions, workshops, and cohort programs tailored for enterprise clientsBreak down complex technical workflows into straightforward processes for marketing and content teamsDevelop and sustain enablement documentation, standard operating procedures (SOPs), and training materialsAssist with marketing operations workflows, including CRM automation, reporting, and campaign executionCollaborate with marketing and content teams on SEO and content enablement projectsAct as a highly visible and trusted partner to clients throughout their journeyRequired QualificationsA minimum of 2 years of experience in customer enablement, customer success, marketing operations, or SaaS training rolesExperience within a recognized or reputable technology or SaaS companyProficient hands-on experience with HubSpot or comparable platformsWorking knowledge of Python and SQL as applied in real workflows, reporting, or enablement contextsEssential: Previous remote work experience, strong fluency with remote collaboration tools

As a Sales Operations Specialist, you will play a pivotal role in enhancing the productivity and effectiveness of our sales team. Your primary responsibilities will include streamlining processes, managing reporting systems, and optimizing tools that support our sales initiatives. This position serves as the operational backbone of the sales organization, ensuring seamless execution, precise data management, and strategic insights that foster revenue growth.Key ResponsibilitiesOperational Audits & Cross-Functional CollaborationPerform thorough audits to uncover operational bottlenecks, workflow gaps, and inefficiencies within the revenue engine.Work closely with Success and Marketing teams to collect data, validate findings, and enhance understanding of existing processes.Utilize data analysis to prioritize projects and improvement opportunities, focusing on revenue impact and overall team health.Process Improvement & ScalabilityExecute strategic initiatives that improve processes, boost workflow efficiency, and promote continuous improvement.Design and implement scalable processes that enhance sales productivity and support the growth of the organization.Keep comprehensive documentation of all processes, optimizations, and automation solutions for visibility and consistency.Automation, Systems, and Tools ManagementAssess and recommend automation opportunities utilizing HubSpot and other productivity tools.Oversee the creation, optimization, and maintenance of HubSpot dashboards, reports, and workflows to ensure data accuracy and accessibility.Conduct regular audits of the HubSpot environment to ensure data hygiene, proper usage, and compliance with operational standards.Evaluate and implement new tools, systems, and automation platforms, providing training to teams to enhance efficiency.Ensure sales teams have the necessary tools, resources, and leads to meet monthly objectives.Forecasting, Pipeline Management & Performance MeasurementAssist in forecasting, pipeline analysis, and strategic planning through accurate reporting and actionable insights.Establish and maintain clearly defined team goals, KPIs, and a robust MQL pipeline to ensure consistent target achievement.Continuously collaborate with Marketing to refine and optimize the lead-to-paid conversion process.Stakeholder Communication & AlignmentAct as a key liaison between Sales and internal stakeholders to ensure alignment on processes, systems, and strategic objectives.Regularly present outcomes, insights, forecasts, and recommendations to stakeholders to inform decision-making and enhance revenue performance.

Role overview Jobgether is hiring an Implementation & Customer Success Specialist to support clients in the B2B SaaS sector, focusing on mining and FIFO (fly-in, fly-out) operations. The platform enables large industrial organizations to manage workforce accommodation and transportation more efficiently. What you will do Guide new clients through onboarding and lead them through the implementation process. Work closely with stakeholders from logistics, finance, IT, and operations to customize the platform for each business. Deliver training sessions for users and provide ongoing consulting to encourage adoption of the platform. Develop and sustain strong relationships with clients, serving as a trusted advisor throughout their journey. Address operational issues as they arise and suggest solutions to help clients achieve lasting success. Share field insights with the team and help shape internal best practices. Who will succeed Experience with B2B SaaS, especially in mining, energy, or construction. Strong track record in client engagement, onboarding, and relationship management. Comfort working across different teams and handling complex operational workflows. Ability to move between strategic planning and hands-on problem-solving. Openness to international travel when required. Work environment Remote-first position based in South Africa. Some international travel may be involved. Work with a collaborative, cross-functional team.

Join Wabtec Corporation as a Field Service and Technical Advising Specialist, where you will play a pivotal role in delivering exceptional technical support and field services for our advanced railway solutions. In this position, you will collaborate with a dynamic team, ensuring the optimal performance of our products while providing expert advice and solutions to our clients.

Join Wabtec Corporation as a Field Service and Technical Advising Specialist, where you will play a crucial role in delivering expert technical support and guidance to our clients. This position involves working closely with customers to ensure their systems are optimized and functioning at peak performance. You will be responsible for troubleshooting issues, providing solutions, and conducting training sessions to enhance user knowledge and efficiency.

Join Wabtec Corporation as a Field Service and Technical Advising Specialist, where you will be at the forefront of providing exceptional service and technical guidance to our clients. This role requires a blend of technical expertise and customer service skills to ensure our products operate optimally in the field.

Join Wabtec Corporation as a Field Service and Technical Advising Specialist where you will play a pivotal role in delivering exceptional technical support and service to our clients. In this dynamic position, you will be responsible for troubleshooting, maintaining, and optimizing our advanced systems in the field. We are looking for a proactive individual who thrives in a fast-paced environment and is committed to ensuring customer satisfaction through technical excellence.

Join Wabtec Corporation as a Field Service and Technical Advising Specialist, where you will play a crucial role in providing technical support and advice to our clients. Your expertise will help enhance the efficiency and reliability of our products in the field. This position offers an exciting opportunity to work closely with a diverse range of technologies and solutions that drive the transportation industry forward.

We are seeking a talented and motivated GoHighLevel Marketing Operations Specialist to join our dynamic remote team at Pavago. In this role, you will leverage your expertise in digital marketing operations to optimize our marketing automation processes, enhance lead generation, and contribute to the overall success of our marketing initiatives.