Software Engineer in Support

Essential Skills: Technical Support, troubleshooting, video technology, problem-solving, Streaming Media, Video Streaming Workflows, Cloud, SaaS About Bitmovin: Bitmovin is a dynamic Series-C SaaS scale-up renowned for delivering award-winning video streaming technology utilized by prestigious brands such as Disney, Warner Brothers Discovery, BBC, Red Bull Media House, Hulu, and The New York Times. At Bitmovin, we recognize that our success is driven by our exceptional team. We pride ourselves on being an inclusive and flexible employer, attracting talented individuals from diverse backgrounds who thrive in a culture that encourages personal and professional growth. We are in search of a Software Engineer in Support to join our Software Support team. This role will be pivotal as the technical advocate for our products, focusing on post-sales technical support activities. Your mission will be to enhance the value our customers derive from our media compression, playback, and analytics solutions. Your Impact: In this role, you will: Gain deep insights into customers’ integration and application of Bitmovin products within their video workflows to aid in identifying and resolving issues. Leverage your experience in software development of web applications with JavaScript or Java, alongside foundational knowledge of Swift, Kotlin, and Python. Triaging and troubleshooting reported support cases to uncover root causes and explore potential solutions or workarounds. Act as the voice of Bitmovin to industry-leading Video Streaming content providers, advocating for their needs within our team. Develop trusted advisor relationships with customers, providing tailored solutions to their challenges, along with recommendations and training, while maintaining technical ownership of key growth and strategic accounts in collaboration with Customer Success Managers. Preferred Qualifications: Experience in support or service-oriented customer-facing roles. Exceptional written and verbal communication skills, with a passion for engaging with people. Proficient in software development and troubleshooting complex technical issues, along with researching and proposing solutions, including possible workarounds. Familiarity with Support/CRM tools like Zendesk, Jira Service Desk, or similar. Knowledge of video compression and/or playback technologies.

Join our dynamic team as a Senior Software Engineer, where you will play a pivotal role in developing innovative and intelligent solutions that facilitate data-driven analysis and decision-making. As part of a multi-disciplinary product development team, you will leverage your extensive expertise in full-stack web development to spearhead complex technical projects. Your contributions will empower analysts and decision-makers in formulating strategic operations critical to enhancing Singapore's national security.

Join Accion Labs as a Technical Software Support Specialist in Singapore. As a key member of our team, you will provide exceptional software support and technical assistance to our clients, ensuring they have a seamless experience with our products. Your expertise will be instrumental in troubleshooting issues, guiding users, and enhancing customer satisfaction.

Who is Sonar?At Sonar, we empower developers to enhance code quality and security before it impacts production. By leveraging AI assistants, we significantly boost developers' productivity and foster an optimal developer experience through efficient workflows. Our solutions are designed to analyze all code—be it from your internal team, AI-generated, or third-party sources—ensuring the creation of more secure, reliable, and maintainable applications. Grounded in the open-source community, Sonar supports a multitude of programming languages, frameworks, and infrastructure technologies, serving over 7 million developers and 400,000 organizations globally, including high-profile clients such as the DoD, Microsoft, NASA, MasterCard, Siemens, and T-Mobile.Our commitment extends beyond just product development; we believe in fostering a strong internal culture that values accountability, positivity, empathy, and passion. We are intentional in our decision-making, moving with urgency while maintaining clarity of intent. Our operational effectiveness is matched by our collective teamwork, driving us towards our goals as One Team.At Sonar, CODE is more than just an acronym—it's our guiding principle.

Replit is an innovative software creation platform empowering individuals to develop applications through natural language. With millions of users globally, Replit is breaking down the traditional barriers of software development, making it accessible for everyone.As a Premium Support Engineer at Replit, you will be the primary point of contact for our most valued customers, providing exceptional and timely technical support during critical situations. You will tackle intricate product issues, guide users through urgent incidents, and ensure that every interaction exemplifies our commitment to quality and efficiency.At the forefront of AI-driven software development, Replit is continuously evolving its customer support strategies. Your role is pivotal in adapting Premium Support to accommodate new products, shifting customer expectations, and incorporating AI-assisted workflows, all while navigating through uncertainties and providing clarity to your team.Your expertise in technical troubleshooting combined with effective communication will empower builders, whether they are an enterprise team scaling their operations or a top-tier developer leveraging Replit to enhance their business.

OverviewJoin our dynamic team at AvePoint, where we are on the lookout for enthusiastic and approachable Support Engineers. If you possess exceptional communication skills, a passion for learning new technologies, and a proven history of delivering excellent customer service, we want to hear from you! This role offers the chance to develop your IT and communication skills while tackling a diverse range of IT challenges.Responsibilities:Act as the primary point of contact for project-specific customer inquiries and issues, ensuring timely resolution.Foster customer satisfaction through effective Project Support and Maintenance.Gather information and conduct comprehensive analyses, diagnoses, and troubleshooting.Adhere to SLA commitments for response and resolution, and perform root cause analyses for technical issues.Communicate effectively with customers and collaborate with the Internal R&D team regarding necessary bug fixes.Manage the status of reported issues, ensuring they are resolved efficiently and promptly.Continuously assess existing processes to enhance customer support activities.

Are you eager to make a significant contribution by ensuring the uninterrupted operation of cutting-edge systems that underpin our national infrastructure? Become a vital member of our distinguished IT infrastructure support team as an IT Support Engineer, where you'll play a key role in maintaining the operational uptime of crucial biometric devices at pivotal locations. You will join a dynamic team committed to keeping essential systems functioning smoothly around the clock. Key Responsibilities: System Implementation & Configuration: Aid in the installation and configuration of PCs, workstations, operating systems, applications, and peripheral devices to support project teams effectively. Critical On-Site IT Support: Deliver first-tier on-site IT support on a rotating 24/7 schedule, including public holidays (10 am to 10 pm / 10 pm to 10 am), ensuring the operational uptime of essential systems. Troubleshooting & Escalation: Identify and resolve issues promptly, providing timely updates to the Project Manager regarding significant escalations. Proactive System Monitoring: Conduct daily health checks and inventory assessments to avert downtime and guarantee that all systems and devices are fully operational. Technical Support Expertise: Leverage your practical experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment. Why Join Our Team? Acquire hands-on experience managing advanced biometric devices that are critical to national security. Enhance your troubleshooting skills while ensuring uptime in time-sensitive, mission-critical environments. Gain insights into navigating SLAs and KPIs, essential for delivering top-tier service. Advance into leadership roles, overseeing a team dedicated to providing IT support services in critical environments. Shift Allowance: Enjoy shift allowances for working on a rotating schedule. Transport Allowance: Receive a transport allowance to assist with your commuting needs. Standby Allowance: Compensation for standby duties. Public Holiday Pay: Additional pay for working on public holidays. If you are motivated by the challenge of maintaining essential systems that keep the nation running, and wish to grow your career in IT support, this is the perfect opportunity for you!

Join our esteemed IT infrastructure support team as an IT Support Engineer and play a vital role in ensuring the continuous operation of state-of-the-art systems that bolster national infrastructure. Your contributions will help maintain the operational uptime of critical biometric devices located at strategic sites. You'll join a dedicated team committed to the smooth functioning of essential systems around the clock. Key Responsibilities:System Implementation & Configuration: Support the deployment and configuration of PCs, workstations, operating systems, applications, and associated peripherals for project teams.On-Site IT Support: Deliver first-line on-site IT assistance on a 24/7 rotational shift, including public holidays (10 am to 10 pm / 10 pm to 10 am), ensuring the operational integrity of crucial systems.Troubleshooting & Escalation: Analyze and resolve technical issues, providing timely updates to the Project Manager regarding significant escalations.Proactive System Monitoring: Conduct daily health checks and inventory evaluations to avert downtime and confirm all systems and devices remain operational.Technical Support Expertise: Leverage your practical experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment.Why Work With Us?Enhance your hands-on experience with advanced biometric devices essential for national security.Hone your troubleshooting capabilities while ensuring uptime in high-stakes, mission-critical settings.Gain insights into navigating SLAs and KPIs, crucial for delivering premier service.Advance into leadership positions, managing a team responsible for IT support in critical environments.Shift Allowance: Receive additional compensation for working on a rotational schedule.Transport Allowance: Benefit from a transport allowance to facilitate your commuting.Standby Allowance: Compensation is provided for standby duties.Public Holiday Pay: Enjoy extra remuneration for work conducted on public holidays.If you are motivated by the challenge of maintaining systems that are vital to national operations and wish to advance your career in IT support, this opportunity is for you!

Join us as an IT Support Engineer at NCS, where you will play a vital role in ensuring the seamless operation of IT services for our clients. In this dynamic position, you will troubleshoot technical issues, provide exceptional customer support, and collaborate with cross-functional teams to enhance our IT infrastructure.

Responsibilities:Assist project teams with the implementation, installation, and configuration of PCs/workstations, operating systems, applications, and related peripheral devices.Provide first-level on-site IT support to end-users.Troubleshoot and resolve issues pertaining to PCs, peripherals, and applications efficiently.Conduct daily health checks and inventory assessments on systems to ensure optimal performance.Communicate timely updates and findings to the Project Manager regarding escalated issues.Deliver hands-on support in a Windows client environment.

About Chalk Chalk is revolutionizing the data platform that drives the future of machine learning applications. By dismantling complexity, latency, and scalability challenges, we empower ML capabilities to flourish. Our platform merges the performance of Rust with intuitive tools that developers adore. Leading enterprises rely on Chalk for a variety of solutions, including preventing fraudulent credit card transactions, verifying identities, and optimizing clean energy capture. Recently, we secured a $50 million Series A funding round, spearheaded by Felicis. About the Role As a Support Engineer at Chalk, you will serve as our premier technical support specialist, ensuring that customers enjoy outstanding experiences with our products. You will engage directly with clients across various sectors, including finance, healthcare, and e-commerce, assisting them in troubleshooting and enhancing their use of Chalk's platform. This position offers a unique chance to gain profound insights into our technology while collaborating closely with our Engineering and Forward Deployed Engineering teams, significantly contributing to customer satisfaction and product excellence. What You Will Do Deliver front-line technical support to Chalk customers, swiftly diagnosing and resolving technical issues. Partner with Engineering to escalate and effectively address complex problems. Acquire extensive product knowledge to help customers derive maximum value from Chalk. Document solutions, create knowledge base articles, and share insights to mitigate recurring issues. Spot opportunities to improve product reliability, usability, and overall customer satisfaction. What We Are Looking For A technical background with experience in technical support or software engineering. Proficiency in Python and SQL. Strong troubleshooting, problem-solving, and analytical abilities. Exceptional written and verbal communication skills. Capability to collaborate effectively with both technical and non-technical teams. Prior experience in customer-facing technical roles is highly valued. Bachelor's degree in Computer Science or a related field.

Join our team as a Desktop Support Engineer, where your primary responsibility will be to provide exceptional IT support to our end users.Deliver outstanding End User Support through effective Client Management.Diagnose and troubleshoot issues related to client platforms.Respond promptly to incidents, investigate issues, and implement both temporary and permanent solutions. Ensure timely updates are communicated to all relevant parties.Handle service requests pertaining to client platforms efficiently.Monitor agreed service levels, document configuration changes, and provide regular reports to stakeholders.Contribute to client platform implementation and upgrade projects.Coordinate with vendors for hardware replacements.Manage asset records and ensure accurate asset management.Administer user accounts, including creation, password resets, and account deletions.Oversee local server administration to assist with software distribution and patch management services.Lead client platform implementation and upgrade projects to successful completion.Ensure all deliverables meet service level agreements and propose action plans for any required improvements.Establish and maintain facility management standards and best practices to ensure operational consistency across teams.Submit comprehensive progress reports.

Join our prestigious IT infrastructure support team as an IT Support Engineer and contribute to the reliable operation of advanced biometric systems essential for national infrastructure. Your role will ensure that mission-critical devices at key locations are operational around the clock, making a significant impact on national security. Key Responsibilities: System Deployment & Configuration: Support the setup and configuration of computers, workstations, operating systems, software applications, and peripheral devices for project teams. On-Site IT Support: Deliver first-level on-site IT support on a 24/7 rotational shift basis, including public holidays, ensuring the uninterrupted functioning of essential systems. Troubleshooting & Escalation Management: Diagnose and resolve technical issues, providing timely updates to the Project Manager regarding major incidents. Proactive System Monitoring: Conduct daily health checks and maintain inventory assessments to prevent system downtime and guarantee all devices are fully operational. Technical Expertise: Apply your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment. Why Work With Us? Acquire valuable experience managing and maintaining cutting-edge biometric technology vital for national security. Enhance your troubleshooting skills in high-stakes, mission-critical environments. Become adept at navigating SLAs and KPIs essential for achieving exceptional service delivery. Advance into leadership roles, supervising a team delivering IT support in critical settings. Shift Allowance: Enjoy a shift allowance as compensation for working on a rotating schedule. Transport Allowance: Benefit from a transport allowance to facilitate your commute. Standby Allowance: Receive compensation for standby duties. Public Holiday Pay: Earn additional pay when working on public holidays. If you're motivated by the challenge of maintaining essential systems that support national security and wish to advance your career in IT support, we encourage you to apply!

Join our client, a leading multinational corporation in the information technology and electronics sector, as an Operations Support Engineer. As a key player in their expanding team, you will provide vital support in the implementation, installation, and configuration of PC operating systems, applications, and peripherals.Key Responsibilities:Assist project teams with the setup and configuration of PCs and workstations.Deliver exceptional phone and on-site support for troubleshooting and resolving issues related to PCs, applications, and peripherals.Document incidents diligently in the incident management system through tracking software or email.Ensure timely resolution of incidents in alignment with defined Service Level Agreements (SLAs).Effectively escalate issues beyond Level 1 as necessary.Compile and present daily situation reports for management review.Provide timely updates on all assigned requests and tasks.Validate the functionality of newly deployed PCs and IT peripherals, escalating issues for quick resolution.Maintain accurate asset information in the asset database along with necessary documentation.Assist with testing and rolling out system bug fixes, enhancements, and patches.Regularly update Project Leads on the progress of bug fixes, enhancements, or patches.

Technical Support EngineerPosition OverviewAt Genetec, we leverage innovative software tools to diagnose and resolve complex technical challenges and service disruptions, significantly enhancing customer satisfaction. This position plays a crucial role in delivering prompt and accurate technical support based on a deep technical understanding of Genetec solutions.You will be responsible for various tasks, including onsite field support, in collaboration with the internal technical support team and R&D engineers.Main Responsibilities■ Technical Support Duties· Utilize software tools to diagnose and resolve technical issues.· Provide clear and concise technical explanations to customers.· Implement problem-solving based on established processes.· Swiftly escalate significant customer issues through appropriate channels.· Collaborate with other technical support personnel and R&D engineers to resolve issues.· Build and maintain trust with new and existing customers.· Acquire and maintain extensive knowledge of Genetec solutions.· Contribute to support process improvements and software enhancements.· Assist in creating technical documentation and knowledge base articles.· Properly record customer issues in ticketing systems and CRM tools.■ Field Support Duties· Install, audit, assess, maintain, and provide technical support for Genetec systems at client sites.· Conduct Proof of Concept (PoC), onsite technical support, system deployments, onboarding, training, audits, and assessments.· Act as the technical liaison between Genetec and customers.· Organize product and feature requirements based on customer feedback and assist in development.· Provide technical consultations regarding strategic planning, best practices, upgrades, and concerns.· Offer flexible technical consulting for software implementation, integration, training, and change requests.Application Qualifications· Graduated from a technical school or possess a Bachelor's degree in Computer Science, Computer Engineering, Electronic Engineering, or a related field.· Initial experience in similar roles (support, IT, networking, etc.).· Strong analytical and troubleshooting skills related to hardware and software.· Ability to act flexibly and proactively while managing multiple tasks and priorities.· Experience in customer relations, technical support, or project management.· Willingness to learn new technologies and grow with software evolution.· Ability to work independently while valuing teamwork.· Experience in physical security (video surveillance, access control systems).· CCNA certification is a plus.· Proficient in English communication (both verbal and written).· Must possess a valid driver's license and passport, with the ability to travel up to 35%.Technical Skills· Knowledge of Windows OS (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.) and troubleshooting skills.· Advanced understanding of networking and IP protocols.· Experience in configuring and troubleshooting network devices such as switches and routers.· Operational experience with IP-based video security systems (CCTV) or access control.· Experience using SQL databases.· Understanding of TCP/IP/UDP protocol stacks.· Knowledge of network storage (SAN, NAS, iSCSI) principles and best practices.· Basic understanding of server virtualization.Preferred Skills and Experience· Previous experience in a similar technical support role.

Join our dynamic team as an Application Support Engineer at AvePoint, where we prioritize innovation and exceptional customer service. We are looking for enthusiastic individuals with strong communication skills, a passion for learning new technologies, and a proven ability to deliver outstanding customer support. In this role, you will have the opportunity to tackle diverse challenges in various IT environments, rapidly enhancing your technical and interpersonal skills.Your Role: As an Application Support Engineer, you will provide Level 1 and Level 2 support to our valued clients. Your main responsibilities will include acting as the primary contact for troubleshooting reported issues, working closely with our R&D team to conduct initial investigations, replicating reported problems, and communicating your findings to support engineers and quality assurance teams to facilitate effective bug resolution.Key Responsibilities:Serve as the main point of contact for project-specific customer inquiries and issues, taking ownership to ensure timely resolutions.Ensure customer satisfaction through effective project support and maintenance.Gather information and conduct thorough analysis, diagnosis, and troubleshooting.Adhere to service level agreements (SLAs) for response times, troubleshooting, and root cause analysis.Communicate effectively with customers and internal teams regarding necessary bug fixes.Monitor the status of reported issues and ensure their timely resolution.Continuously assess and improve existing processes to enhance customer support.

Join our dynamic team as an IT Support/Desktop Engineer, where you will serve as the primary point of contact for our valued customers. In this role, you will be responsible for delivering swift and effective IT support, addressing a myriad of technical issues and inquiries. Additionally, you will ensure that all software, licenses, and operations adhere to established standards.Deliver exceptional End User Support with a focus on Client Management.Diagnose and troubleshoot client platform-related issues efficiently.Respond promptly to incidents, conducting investigations and providing both temporary and permanent solutions. Keep relevant parties updated on status.Manage service requests related to client platforms.Monitor service levels, document configurations, and generate regular reports for stakeholders.Participate in client platform implementation and upgrade projects.Coordinate with vendors for hardware replacements.Oversee asset management and ensure asset records are up to date.Manage user accounts, including password creation, resets, and deletions.Administer local server operations to support software distribution and patch management.Drive client platform implementation and upgrades.Ensure that deliverables align with service level requirements and propose action plans when necessary.Establish best practices for facility management to maintain operational consistency across teams.Submit regular progress reports.

Are you prepared to make a significant impact by ensuring the seamless functioning of advanced systems that underpin national infrastructure? Join our distinguished IT infrastructure support team as an IT Support Engineer, where your contributions will help maintain the operational integrity of essential biometric devices at strategic locations. You will be part of a vibrant team committed to ensuring critical systems operate smoothly, round the clock. Roles & Responsibilities: System Implementation & Configuration: Assist with the setup and configuration of computers, workstations, operating systems, applications, and related peripherals to support project teams. On-Site IT Support: Deliver first-level on-site IT support on a 24/7 rotational basis, including public holidays (10 am to 10 pm / 10 pm to 10 am), to ensure the operational uptime of vital systems. Troubleshooting & Escalation: Analyze and resolve issues, providing timely updates to the Project Manager regarding critical escalations. Proactive Monitoring: Conduct daily health checks and inventory evaluations to avert downtime, ensuring all systems and devices are fully operational. Technical Support Skills: Leverage your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment. Why Join Us? Acquire hands-on experience in managing and maintaining advanced biometric devices pivotal to national security. Enhance your troubleshooting abilities while ensuring uptime in time-sensitive, mission-critical settings. Learn to navigate service level agreements (SLAs) and key performance indicators (KPIs) that are essential for delivering top-tier service. Advance into a leadership role, overseeing a team responsible for providing IT support services in critical environments. Shift Allowance: Enjoy shift allowances for working on a rotating schedule. Transport Allowance: Receive a transport allowance to meet your commuting needs. Standby Allowance: Compensation for standby duties. Public Holiday Pay: Additional pay for working on public holidays. If you are motivated by the challenge of maintaining essential systems that keep the nation operational and wish to advance your career in IT support, this opportunity awaits you!

Join our elite IT infrastructure support team as an IT Support Engineer and play a pivotal role in maintaining the operational uptime of mission-critical biometric devices across key locations. Your expertise will ensure the seamless functioning of high-tech systems that support our national infrastructure, contributing significantly to public safety. Key Responsibilities: System Implementation & Configuration: Support the installation and configuration of PCs, workstations, operating systems, applications, and peripheral devices. Critical On-Site IT Support: Deliver first-level on-site IT support on a 24/7 rotational shift basis, including holidays, to ensure essential systems remain operational. Troubleshooting & Escalation: Proactively address and resolve technical issues while providing timely updates to the Project Manager on major escalations. Proactive System Monitoring: Conduct daily health checks and inventory assessments to mitigate downtime and maintain operational efficiency. Technical Support Expertise: Leverage your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment. Why Join Our Team? Gain valuable experience managing advanced biometric devices critical to national security. Enhance your troubleshooting skills in a dynamic, mission-critical environment. Learn to navigate SLAs and KPIs to ensure top-tier service delivery. Advance into a leadership role overseeing IT support services in essential environments. Shift Allowance: Benefit from additional compensation for working on a rotating schedule. Transport Allowance: Receive support for your commuting expenses. Standby Allowance: Compensation is provided for standby duties. Public Holiday Pay: Earn extra pay for working on public holidays. If you are passionate about maintaining vital systems that uphold national operations and seek to advance your career in IT support, we encourage you to apply!

Join our world-class IT infrastructure support team as an IT Support Engineer and play a pivotal role in ensuring the seamless operation of cutting-edge systems that underpin national infrastructure. You will be instrumental in maintaining the operational uptime of critical biometric devices located at strategic sites. Become a part of a vibrant team dedicated to keeping essential systems functioning flawlessly, around the clock.Key Responsibilities: System Implementation & Configuration: Support the installation and configuration of PCs, workstations, operating systems, applications, and peripheral devices to assist project teams. Critical On-Site IT Support: Deliver first-level on-site IT support on a rotational shift basis, which includes public holidays (7 am to 3 pm / 3 pm to 11 pm), guaranteeing the operational uptime of vital systems. Troubleshooting & Escalation: Diagnose and resolve issues, providing timely updates to the Project Manager regarding significant escalations. Proactive System Monitoring: Conduct daily health checks and inventory assessments to avert downtime and ensure all systems and devices are fully operational. Technical Support Expertise: Leverage your practical experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment. Why Choose Us? Acquire hands-on experience with advanced biometric devices essential for national security. Enhance your troubleshooting skills while ensuring uptime in time-sensitive, mission-critical settings. Learn to manage SLAs and KPIs, crucial for delivering top-tier service. Advance into leadership roles, supervising a team that provides IT support services in critical environments. Shift Allowance: Receive attractive shift allowances for working on a rotating schedule. Transport Allowance: Enjoy a transport allowance to facilitate your commuting needs. Standby Allowance: Compensation for standby duties will be provided. Public Holiday Pay: Benefit from additional pay on public holidays. If you are motivated by the challenge of maintaining systems that are vital for national operations and eager to advance your career in IT support, we invite you to apply!