Customer Success Executive - SMB Team (APAC)

Role overview Triptease is looking for a Customer Success Executive to join the SMB Team. This remote position is based in Singapore and supports small and medium-sized business clients throughout the APAC region. The main focus is to help clients achieve their goals and make the most of Triptease’s products. What you will do Guide new SMB clients through onboarding and initial setup Deliver training sessions tailored to each client’s requirements Respond to client questions and resolve issues efficiently Develop and maintain strong, positive client relationships Collaborate with other teams to enhance the customer experience and support client retention Location This role is fully remote within Singapore, serving clients across the APAC region.

About the Role elevenlabs is hiring a Customer Success Lead for the APAC region, based in Singapore. This role focuses on building and maintaining strong client relationships, ensuring customers get the most value from our products and services. What You Will Do Lead and support a team of customer success managers across APAC. Develop and implement strategies to boost customer engagement and satisfaction. Work closely with teams across the company to improve customer retention and service quality. Act as a key contact for clients, helping them achieve their goals with elevenlabs products. Location This position is based in Singapore.

Are you an enthusiastic Customer Success Manager with extensive experience in managing clients within the SaaS sector? Are you ready to embark on a new journey in an innovative and dynamic market? Do you possess a proven track record of working with medium to large enterprises across the APAC region? If so, we would love to hear from you!Your Impact:As a vital member of our global Revenue team, you will advocate for the value of Elliptic while identifying and nurturing new commercial opportunities among our current client base. In your role as Customer Success Manager, you will oversee a designated portfolio of customers in the APAC region. This strategic position is crucial in guiding our clients on their journey to success with Elliptic's blockchain analytics solutions and expanding the scope of our accounts.Your primary objective will be to achieve a net account retention rate alongside meeting upsell targets.Additionally, you will lead the onboarding and training processes for our clients, enhancing their experience and satisfaction with our products. This is an exciting opportunity for a seasoned professional eager to make a significant impact in both the company and the emerging technology sector. Working at Elliptic is guaranteed to be both fascinating and challenging!Your Responsibilities:Facilitate the onboarding of new clients, ensuring long-term success and alignment with their goals.Act as the advocate for our customers and collaborate with cross-functional teams to enhance their experience.Create and uphold high-quality Success plans aimed at achieving adoption, retention, advocacy, and identifying upsell opportunities within your accounts.Work closely with Account Executives on enterprise accounts to identify and drive value growth.Manage the complete sales process for upsell opportunities in your non-enterprise accounts, including pitches, demos, and contract negotiations.Promote a high Net Dollar Retention (NDR) and Gross Dollar Retention (GDR) for your portfolio.Provide feedback from the field to inform our product roadmap.You Will Thrive Here If You:Have substantial experience in Account Management and can demonstrate success in a SaaS environment.

Sofarocean is seeking a Customer Success Manager to support clients across the APAC region from its Singapore office. The role centers on developing strong relationships with customers and guiding them as they use Sofarocean’s services. Understanding client needs and ensuring they gain the most from the company’s offerings are key priorities. Key responsibilities Collaborate with customers throughout APAC to learn about their goals and address their challenges Deliver solutions that fit each client’s specific requirements Offer ongoing support to help customers realize the full value of Sofarocean’s services Promote engagement and work to retain important accounts Play an active role in customer satisfaction and contribute to company growth Location This position is based in Singapore and focuses on the APAC region.

Join Canary Technologies as a Customer Success Manager and play a crucial role in ensuring our clients in the APAC region receive exceptional service and support. You will work closely with clients to understand their needs, help them achieve their goals, and ensure they derive maximum value from our solutions.As a key player in our customer success team, you will be responsible for onboarding new clients, providing ongoing support, and developing strategies to enhance customer satisfaction and retention. Your ability to build strong relationships and communicate effectively will be vital in this role.

About Tenable:Tenable® is a leader in Exposure Management, trusted by over 44,000 organizations worldwide to understand and mitigate cyber risk. Our solutions empower 65% of the Fortune 500, 45% of the Global 2000, and major government agencies. Join us in our mission to enhance cybersecurity!Why Work at Tenable?When you ask our team what makes Tenable a fantastic workplace, the answer is always, “Our people!” We collaborate to develop innovative, top-tier cybersecurity solutions while fostering a culture of inclusion, respect, and excellence. As a member of our #OneTenable team, you’ll work alongside some of the most talented professionals in the industry, with the support and resources necessary to make a meaningful impact. Together, we achieve exceptional results and celebrate our successes!Your Role:As the Senior Director of Customer Success, you will be responsible for developing and leading a team of Customer Success Managers and managing strategic client accounts. Your primary focus will be on driving revenue growth, nurturing executive-level client relationships, and overseeing the day-to-day management of these crucial accounts.Your Opportunity:Build and lead a team of account managers to ensure high customer satisfaction and retention by fostering strong customer relationships and delivering customized service and innovative solutions for our entire customer portfolio.Exhibit in-depth knowledge of our software products and operational procedures while coordinating all essential operating groups that support each enterprise client.Formulate strategies to meet customer expectations, promote growth, and maximize ROI, ensuring that Tenable’s software adds significant value.Establish and maintain robust professional relationships with Research and Design, Sales, Sales Operations, Marketing, and Customer Advocacy teams.Delegate tasks to appropriate operational teams, monitor progress against benchmarks, and drive projects to completion.Lead account management meetings, engaging and managing stakeholders for successful project outcomes.Forecast and analyze key account performance metrics.Conduct regular monthly and quarterly strategic business reviews with all enterprise accounts and facilitate the development of action plans to address any issues.Identify growth opportunities within enterprise accounts and collaborate with relevant sales representatives to facilitate expansion.Recruit, mentor, and provide training and development opportunities for the account management team.

Role overview Stripe is seeking an APAC Executive Marketing professional to join the team in Singapore. The position centers on leading marketing activities throughout the Asia-Pacific region, with the goal of building engagement and expanding brand recognition. What you will do Lead marketing initiatives designed specifically for the APAC market Collaborate with cross-functional teams to plan and execute campaigns Develop and apply marketing strategies that resonate with diverse audiences in the region Location This role is based in Singapore.

Partner Success Specialist - APAC RegionJoin our Development Acceleration Program (DAP) team, where you will play an essential role in nurturing relationships with a diverse array of partner companies, exceeding 1000 in total. These partners utilize our extensive suite of development tools, including SDKs and APIs, to seamlessly integrate with Genetec’s cutting-edge products. Our international team operates from multiple locations, including Montreal, Paris, and our recently established office in Singapore. As we continue to expand the DAP program, we are looking for a dedicated Partner Success Specialist (PSS) to enhance our collaboration with esteemed technology partners.What Your Day Looks Like:As a Partner Success Specialist, you will manage relationships with development partners, leading pre-sales discussions and coordinating third-party application integration activities. You will facilitate SDK training sessions and provide vital development tools (SDKs and APIs) along with product references to our valued clients. Your responsibilities will include:Maintaining continuous engagement with numerous partner accounts for seamless interactions.Acting as a principal point of contact and ensuring effective communication with various internal teams at Genetec.Contributing to the evolution of a highly successful corporate program that resonates within the market.This role allows you to leverage your exceptional interpersonal skills while deepening your knowledge in the dynamic field of physical security. Your efforts will connect our offices in Montreal, Paris, and Singapore, requiring effective coordination and communication with colleagues and clients around the world.Key Responsibilities:Coordinate and engage in pre-sales sessions with potential partners.Manage Genetec’s Software Development Kit (SDK) applications from prospective partners.Oversee the delivery of SDK tools, samples, and documentation to support development requirements.Gather comprehensive details on the scope of planned integrations and facilitate approvals through collaboration with relevant Product/Commercial teams.Track partner data and integration status within Genetec systems, such as CRM, Sharepoint, and the Add-on Portal.Provide timely responses or direct inquiries to the appropriate teams, whether from external or internal sources.

Who Are We?Postman stands as the foremost API platform globally, empowering over 45 million developers and 500,000 organizations, including 98% of the Fortune 500. We are dedicated to aiding developers and professionals worldwide in constructing an API-first world by simplifying every stage of the API lifecycle and enhancing collaboration—allowing users to develop superior APIs with greater efficiency.Headquartered in San Francisco, Postman boasts offices in Boston, New York, Austin, Tokyo, London, and Bangalore—its birthplace. As a privately held company, we are supported by esteemed investors including Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Discover more at postman.com or engage with us on X via @getpostman.P.S: We highly encourage you to explore The "API-First World" graphic novel to grasp our broader vision and mission at Postman.About the RoleWe are expanding our Customer Success Engineering team at Postman and are in search of business-savvy engineers capable of addressing real-world challenges at scale. Partnering closely with Customer Success Managers, you will take ownership of the technical solutioning aspect. This consultative position demands both depth in knowledge and versatility. This is not a mere support role; instead, you will serve as the technical architect of Customer Success, transforming intricate challenges into repeatable solutions benefiting our entire enterprise customer base.As a Customer Success Engineer, you will guide the technical implementation journey. When a customer seeks to progress from point A to point B, you will devise the means to achieve that—be it architecting workflows within Postman, steering integrations, or formulating pragmatic workarounds for scenarios where the product may not seamlessly fit. A crucial element of this role is the ability to convert individual solutions into reusable assets that expedite value realization for future customers. We believe in avoiding the redundancy of reinventing the wheel with each new challenge.Success in this position necessitates a fusion of technical acumen, systems thinking, and the capability to translate complex business objectives into actionable implementation strategies.What You’ll DoValue Acceleration at Scale: You will assist customers in overcoming challenges ranging from basic setup issues to intricate architectural dilemmas. However, your focus extends beyond merely resolving isolated issues; your aim is to identify patterns and develop solutions that mitigate the recurrence of these challenges. When you find a resolution for one customer, you are effectively addressing the needs of hundreds.Technical Discovery and Solutioning: Collaborate with CSMs to unearth...

Join Jumio as an Account Executive focusing on the APAC region, where you'll have the opportunity to drive business growth and build lasting relationships with clients. In this dynamic role, you will leverage your sales expertise to identify opportunities, nurture leads, and close deals that align with our innovative solutions.Your responsibilities will include developing strategic sales plans, conducting product demonstrations, and collaborating with cross-functional teams to ensure customer satisfaction. If you are passionate about technology and have a proven track record in sales, we want to hear from you!

Join dune as an APAC Sales Executive and be a key player in driving our business growth in the Asia-Pacific region. In this dynamic role, you will engage with clients, build strong relationships, and develop strategic sales initiatives to enhance our market presence. We are looking for a proactive individual who thrives in a fast-paced environment and is passionate about delivering exceptional results.

Join remotecom as an Account Executive targeting Small and Medium Businesses (SMBs) across Southeast Asia! In this role, you will be pivotal in driving sales and fostering relationships with our clients, helping them leverage our services to achieve their business goals. Your expertise will empower SMBs to thrive in a competitive landscape, and we are looking for a motivated individual who excels in a remote work environment.

Remote is a global HR platform that enables companies to hire, pay, and manage international teams while meeting local compliance requirements. The company operates fully remotely, with team members collaborating from six continents. Every role, including this one, is remote-first. Innovation is central to Remote’s approach, with automation and AI woven into daily operations. The team values a mix of backgrounds and perspectives, all contributing to the platform’s ongoing development. Role overview The Account Executive, SMB role is part of the APAC Sales team and is open to candidates based in Singapore or nearby regions. This position centers on generating new business in Southeast Asia, connecting companies with Remote’s global HR solutions. What you will do Engage with both prospective and current customers to understand their needs and show how Remote’s platform can support global employment goals Handle inbound inquiries and proactively reach out to potential leads Guide clients through the platform’s features, ensuring they get the most value from Remote’s offerings Maintain transparency in all interactions, supporting the company’s commitment to fair, guaranteed pricing Requirements Motivation, curiosity, and ambition, with a strong sense of drive Comfort working independently in a fully remote, asynchronous setting Excellent communication skills and a genuine interest in helping companies manage global employment This role offers the chance to contribute to the future of work by supporting organizations as they expand across borders.

Enterprise Account Executive - APACAbout NotabeneWith a presence across three continents and eight countries, Notabene operates as a remote-first, globally distributed team of 50 dedicated individuals on a mission to integrate cryptocurrency into the everyday economy. As a leader in regulation technology (reg-tech), our tools are utilized by both crypto organizations and traditional financial institutions to mitigate transaction risks and secure crypto transfers. Notabene is recognized as a cornerstone of the crypto ecosystem, having facilitated transactions exceeding half a trillion dollars.In October 2024, we proudly announced a $14.5 million Series B funding round led by DRW, reflecting our promising growth trajectory as we establish ourselves as the premier global platform for compliant crypto transactions. Supported by renowned investors such as Y Combinator, Jump Capital, Castle Island, and Green Visor Capital, Notabene is on a rapid growth path, and we invite you to play a crucial role in shaping the future of the crypto industry.Your ImpactWe are seeking an Enterprise Account Executive to spearhead our efforts in the APAC market. This role demands a deep understanding of crypto infrastructure applications and a successful history of closing intricate deals within the financial sector. You will focus on enhancing our footprint among major financial institutions and championing the adoption of our cutting-edge infrastructure and compliance solutions.Your Responsibilities:Lead outbound and inbound sales efforts in the APAC region. Mandarin fluency is preferred.Oversee the complete sales cycle, including prospecting, discovery, demonstrations, negotiations, and closures.Establish trust and credibility with C-level executives.Collaborate closely with Solutions and Customer Success teams to ensure seamless transitions and expansions.Work alongside Product and Leadership to provide feedback for the enterprise roadmap.Educate clients on the importance of compliance in crypto transactions (Travel Rule, VASPs).Maintain a disciplined enterprise pipeline, accurate forecasting, and proper deal hygiene in HubSpot to support sustainable growth.Represent Notabene at industry events, conferences, and private meetings (travel may be required).Your Qualifications:6-10 years of enterprise sales experience, particularly in the financial sector.Proven track record of closing high-value deals.Strong understanding of cryptocurrency and regulatory compliance.Exceptional communication and interpersonal skills.Ability to work independently and collaboratively in a fast-paced environment.

As an Account Executive for Small and Medium Businesses (SMB) in the ASEAN region at Deel, you will play a pivotal role in driving our growth by establishing and nurturing relationships with clients. Your primary focus will be on understanding the unique needs of SMBs and providing them with tailored solutions that empower their workforce to operate globally. We are looking for a dynamic and motivated sales professional who thrives in a fast-paced environment and is passionate about helping businesses succeed internationally.

Role Overview Similarweb is hiring a Customer Success Manager in Singapore to support both SMB and Enterprise clients. This role focuses on helping clients get the most from Similarweb’s analytics platform by building strong partnerships and encouraging product adoption. What You Will Do Guide new clients through onboarding and setup Maintain ongoing relationships with SMB and Enterprise accounts Deliver responsive support and address client questions or concerns Promote effective use of the platform to help clients reach their goals Act as a client advocate within Similarweb

About the Company:FastSpring is the premier eCommerce platform catering to SaaS, software, gaming, and digital product companies worldwide. With over 10 million transactions annually, we facilitate sales growth for more than 3,500 businesses across 200+ countries, utilizing every major currency. Our commitment to innovation and entrepreneurial culture fosters a global mindset, ensuring profitable operations.We are dedicated to nurturing an inclusive work environment, empowering our team members to grow and thrive professionally. Our workforce comprises developers, technologists, and business professionals focused on customer satisfaction and driven by relentless innovation.Established in 2005, FastSpring is a privately held company with headquarters in Santa Barbara and additional offices in Amsterdam, Austin, Belfast, and Halifax.Position Overview:FastSpring seeks a highly motivated and inquisitive Senior Account Executive to join our expanding sales team in the APAC region. This pivotal role offers a unique chance to influence our growth within the dynamic APAC market, providing exceptional opportunities for professional development while driving revenue. You will be instrumental in broadening our impact in sectors grappling with the intricacies of global eCommerce, including SaaS, software, gaming, and digital products.This role presents an excellent opportunity for mentorship in technology sales while streamlining processes and refining systems to enhance your sales acumen. Ideal candidates are naturally curious, self-driven, and eager to grow—individuals who excel in learning and actively pursue constructive feedback.

About RainAt Rain, we are pioneering the future of payments globally. Our innovative team is composed of seasoned builders and founders who are passionate about creating seamless financial solutions. Our infrastructure enables the real-world application of stablecoins, facilitating card transactions, cross-border payments, B2B purchases, remittances, and beyond. We collaborate with fintechs, neobanks, and other institutions to bring forth global, inclusive, and efficient solutions. Join us at our hypergrowth company, backed by leading investors in fintech and crypto, and be a part of shaping a borderless financial landscape.Our EthosWe foster a culture of openness and collaboration. Here, you have the freedom to grow into a role that aligns with your aspirations. Every team member, irrespective of their position, is encouraged to contribute ideas that impact our company’s vision and roadmap.Role OverviewWe are on the lookout for a meticulous and analytical Account Manager to become an integral part of our team. This role is pivotal in ensuring new companies are effectively onboarded onto our platform and thrive while utilizing Rain’s offerings. You will collaborate closely with cross-functional teams, including operations, compliance, and sales, to provide our partners with a streamlined experience and robust support.Key ResponsibilitiesManage the entire customer lifecycle post-sale, from onboarding to adoption, renewal, and expansion.Work with internal teams to identify customer needs and customize solutions for successful onboarding and integration.Drive revenue growth by pinpointing use-case expansion, upselling/cross-selling opportunities, and overseeing renewals and commercial contracts.Evaluate product performance and monitor metrics to discover areas for enhancement during the onboarding phase.Assist in designing and implementing onboarding workflows for new business customers.Deliver data-driven insights to optimize the user experience and ensure companies maximize their use of Rain’s products.Collaborate with product managers to define onboarding business requirements and create user stories.Utilize analytics tools to assess and report on the success of onboarding initiatives.

Why Join Rogo?At Rogo, we are pioneering Wall Street's first authentic AI analyst. Our mission is to equip finance professionals at premier investment banks, private equity firms, and investment organizations with AI that provides unmatched speed, precision, and insights. We are not merely enhancing financial workflows; we are revolutionizing them fundamentally.This role presents a remarkable opportunity to be part of a transformative company at a pivotal moment. With a swiftly expanding client base, validated product-market fit, and support from elite investors, we are rapidly scaling and establishing a new category in enterprise AI.Our team is composed of sharp, driven individuals who are fiercely dedicated to our mission. We work with intensity, take ownership of intricate challenges, and maintain an unwavering focus on our users. If you thrive in a dynamic environment, pursue excellence, and wish to help shape the future of finance, we encourage you to consider joining us.Your ResponsibilitiesManage a new-logo and expansion quota for global banks, private equity firms, and asset managers throughout the APAC region.Establish the initial Go-To-Market (GTM) presence in APAC, defining regional sales strategies, priorities, and foundational operating norms.Foster relationships at the C-Suite level, navigate complex organizational structures, and develop multi-threaded deal strategies across various geographies and cultures.Conduct thorough discovery processes and execute proofs of value linked to clear business outcomes in collaboration with remote Product, Engineering, and GTM teams based in the US and EU.Prepare executive-level business cases and manage security, compliance, and legal assessments pertinent to APAC regulatory frameworks.Drive deals from initial prospecting to multi-year enterprise license agreements, and collaborate with Post-Sales to facilitate successful implementations and upselling opportunities despite limited local infrastructure initially.Consistently achieve Annual Recurring Revenue (ARR) targets while representing the voice of APAC customers to Product and GTM leadership.Your Profile7+ years of experience closing complex SaaS deals, with a minimum of 2 years in Fortune 1000 or regulated industry accounts and experience selling to APAC-based enterprises.Proven track record of achieving quotas of $1M+, utilizing frameworks such as MEDDPICC or Command of the Message in large, multi-stakeholder negotiations.Strong ability to communicate advanced AI concepts in board-level ROI narratives for both global and regional executive audiences.Exceptional interpersonal skills and cultural awareness, with the capacity to build rapport across diverse teams.

About Remote Remote helps organizations manage global employment compliance with less complexity. The company enables businesses of all sizes to hire, pay, and manage international teams. With a fully distributed team spanning six continents, Remote operates asynchronously and values contributions from a wide range of backgrounds and cultures. Every position at Remote is fully remote. Automation and AI are part of the requirements for every role, reflecting the company’s focus on innovation. Remote encourages team members to bring their unique skills and experiences to build a leading HR platform. Role Overview: Account Executive - SMB, Southeast Asia This Account Executive position sits within the APAC Sales team and focuses on new business generation for Remote’s Global HR Platform. The role is fully remote, based in Singapore or elsewhere in Southeast Asia. What You Will Do Support both prospective and existing customers as they explore and use Remote’s HR platform. Respond to inbound inquiries and guide customers through the product suite to address their employment needs. Promote transparency and uphold Remote’s fair price guarantee. Drive new business in the Southeast Asia SMB segment. Who Thrives Here People who are enthusiastic, curious, and ambitious. Those eager to shape the future of work and make an impact in the global employment space.