Client Success Manager - Remote Opportunity in Singapore

Join Modern Health as a Client Success ManagerModern Health is a pioneering mental health benefits platform designed for employers, offering a comprehensive global solution that provides employees with access to personalized mental health resources. Our platform supports various aspects of well-being, including emotional, professional, social, financial, and physical health, ensuring that individuals can manage their mental health effectively. Whether addressing stress or more serious conditions like depression, Modern Health is dedicated to guiding individuals toward the appropriate care at the right moment. We aim to empower all employees to be their best selves, meeting them at every step of their mental health journey.With backing from prominent investors such as Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures, we have successfully raised over $170 million in under two years, establishing Modern Health as the fastest female-founded company in the U.S. to achieve Unicorn status.When you join our team, you can expect a vibrant culture defined by:“It Takes a Village” culture: We prioritize high empathy and accountability, striving to unite top talent in our industry to achieve ambitious goals that make mental health a priority.Obsessed with Winning: Our team is driven, ambitious, and passionate about delivering excellence while continually innovating to meet our customers’ needs.Accountability: We function as a cohesive team, promoting transparent communication and continuous feedback to foster trust and growth.Empathy: Our supportive and diverse culture encourages collaboration, respect, and a willingness to support one another in achieving our lofty objectives.Bias Towards Action: In our fast-paced environment, we encourage initiative, decision-making, experimentation, and iteration.Modern Health operates remotely, embodying a hyper-growth mindset and has gained recognition for its excellence, winning multiple awards.

About Pave BankWelcome to Pave Bank, where we are not just redefining the banking landscape; we are actively shaping the future of global institutional finance. Inspired by pioneering fintech innovators and fueled by a technology-centric approach, we provide smarter, faster, and more accessible banking, treasury, foreign exchange, and digital asset solutions to sophisticated institutions around the globe.With operational hubs in Singapore and Tbilisi, we blend the agility of a startup with the rigor and reliability of a regulated financial institution. Our mission is to simplify complex cross-border operations, empowering exchanges, funds, fintechs, and corporations to unlock growth and seize new opportunities.Our culture is built on collaboration, commercial creativity, and a passion for addressing the most challenging institutional issues. By joining Pave Bank, you will contribute to the development of global banking solutions, close transformative deals, and make a significant impact in a dynamic, high-stakes environment. Together, we are paving the way for the next generation of institutional finance.About the RoleThis is a pivotal leadership position where you will be responsible for maximizing the commercial value and retention of Pave Bank's global client portfolio. In this Client Success role, your primary mission is to transform the post-sales relationship into a predictable and scalable engine for Net Revenue Retention (NRR) and upside revenue expansion.At Client Success, our goal is to ensure that our clients derive maximum value from our banking products and services—driving product adoption, retention, expansion, and overall satisfaction with the Pave experience. You will serve as a critical advocate for the client internally and a trusted advisor externally, directly influencing the company’s growth and product development.Key Responsibilities:Client Success Strategy & Revenue AccountabilityDefine the Global Strategy: Drive the long-term strategy for the Client Success organization, ensuring alignment with Pave Bank’s overall revenue and product objectives.Expansion Pipeline: Own the commercial strategy for identifying, qualifying, and closing expansion revenue opportunities (upselling and cross-selling) within the existing client base, managing the Client Success pipeline and targets.Monetization & Adoption: Lead high-stakes commercial negotiations with enterprise accounts to secure long-term, profitable partnerships, accelerate product adoption, and enhance feature utilization.

About ThoughtFull:ThoughtFull is a digital mental health company backed by Temasek, dedicated to providing comprehensive mental healthcare solutions through insurers and employee benefits. Our innovative app, ThoughtFullChat (TFC), empowers individuals to actively manage their mental wellbeing, offering a range of services from self-guided learning to personalized, one-on-one coaching sessions with mental health professionals via text, video, or in-person. Our commitment to fostering healthy workplaces translates into more engaged and productive employees.Our vision is to prioritize mental health for everyone, every day. This ambitious goal drives us to seek individuals who are ready to Dream Audaciously, Do ThoughtFully, and contribute to making this vision a reality. If you are dedicated to making a meaningful impact in the world, we invite you to join our team!Role Overview: Client Success LeadYour Key Responsibilities:Team Leadership: Lead a high-performance team, ensuring the achievement of goals while balancing hands-on tasks with effective people management.Process Improvement: Innovate and refine process flows to enhance efficiency and scalability within the team.Product Knowledge: Quickly become well-versed in our products to better serve clients and actively contribute to product enhancements.Data Analysis: Utilize data insights to inform decisions that foster client growth and retention.

Role Overview Statista, Inc. is hiring a Client Success Manager for Korea, based in Singapore. This role focuses on supporting Korean clients and helping them get the most from Statista’s data and insights. The position centers on building strong relationships, understanding client needs, and delivering effective solutions. What You Will Do Work closely with clients in Korea to understand their goals and challenges Offer tailored recommendations and solutions using Statista’s data products Maintain ongoing communication to ensure client satisfaction Help clients realize the full value of Statista’s insights and services Build and nurture long-term client partnerships

Role Overview Similarweb is hiring a Customer Success Manager in Singapore to support both SMB and Enterprise clients. This role focuses on helping clients get the most from Similarweb’s analytics platform by building strong partnerships and encouraging product adoption. What You Will Do Guide new clients through onboarding and setup Maintain ongoing relationships with SMB and Enterprise accounts Deliver responsive support and address client questions or concerns Promote effective use of the platform to help clients reach their goals Act as a client advocate within Similarweb

Join Notion as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their goals using our platform. You will be the primary point of contact for our customers, fostering strong relationships and delivering exceptional support. Your expertise will drive customer satisfaction and retention, allowing us to maintain our reputation for excellence.

The Role: This pivotal customer-facing position is essential in ensuring that our clients derive maximum value from their investment in Tanium. As a Customer Success Manager, you will play a crucial role in maintaining our distinguished base of high-value, loyal customers who depend on Tanium for comprehensive endpoint management. The ideal candidate will adeptly manage a diverse portfolio of clients, leveraging both quantitative data and qualitative insights to determine optimal engagement strategies that yield the desired outcomes. Your Responsibilities: Drive successful business outcomes for clients, fostering world-class retention and expansion for Tanium through collaboration with a dedicated account team comprising Sales, Solution Engineers, Domain Architects, and more. Partner with senior team members to navigate the unique complexities and segmentation of your customer base, establishing the most effective path to full adoption and expansion of the Tanium platform. Utilize your insights to overcome challenges in implementing new technologies. Build and sustain strong relationships with customers to ensure alignment with their business objectives. Identify opportunities for deeper integration of Tanium into customer workflows to enhance their ROI and explore new solution areas. Manage activities and data to promote adoption and deliver value based on agreed-upon plans with clients, which may involve creating artifacts like Value Plans, tracking actions and risks, and updating internal systems such as Salesforce and Gainsight. Assist in conducting strategically-focused Executive Business Reviews in collaboration with Sales, Solution Engineers, and broader account team members. Contribute to the ongoing development of internal practices to enhance the maturity and effectiveness of our Customer Success function.

About Filigran Filigran, established in October 2022, develops open-source cyber threat management tools for organizations worldwide. Our products help predict threats, uncover vulnerabilities, and strengthen security frameworks. Over 6,000 public and private organizations use our solutions to improve their cybersecurity posture. Role Overview Filigran is hiring a Customer Success Manager based in Singapore. This remote role focuses on building and maintaining strong relationships with customers across Southeast Asia. The Customer Success Manager works closely with support, engineering, and product teams to help customers reach their goals and get the most from Filigran’s tools. Acting as a trusted advisor, the role ensures a positive experience throughout the customer journey. Key Responsibilities Guide customers through onboarding, adoption, training, and renewal phases. Develop and maintain proactive relationships with customers in Southeast Asia. Work with the Sales team to identify upsell and cross-sell opportunities. Coordinate with internal teams to resolve customer issues efficiently. Collaborate with Customer Support Engineers for seamless service delivery. Collect and share customer feedback to help improve products and services. Track success metrics and use data to inform customer engagement strategies. Collaboration Report to the Head of Customer Success. Work closely with Customer Support Engineers, Sales, Product, and Engineering teams. Partner with regional teams to address the needs of customers in Southeast Asia. Coordinate across functions to support customer satisfaction and retention. Ideal Candidate At least 3 years of experience in Customer Success, Account Management, or a similar client-facing role in SaaS or technology. Based in Singapore, with experience supporting customers in Southeast Asia. Strong communicator with a proactive approach to building relationships. Comfortable analyzing data and applying insights to guide strategy.

Role overview The Customer Success Manager at field-ai serves as the main contact for clients in Singapore. This position focuses on guiding clients through onboarding, product adoption, and continued use of field-ai’s AI solutions. The role is central to helping clients achieve their goals with the company’s offerings. What you will do Develop and maintain strong relationships with clients Gain a clear understanding of each client’s needs and objectives Represent client interests within field-ai Support clients as they work toward their business outcomes using field-ai’s products Requirements Background in managing client relationships Demonstrated commitment to customer experience Skill in understanding and communicating client needs within an organization This role is based in Singapore.

The Customer Success Team at RTI is passionate about creating outstanding customer experiences that drive substantial business value. As a Customer Success Manager, your primary focus will be on cultivating strong relationships with our customers, ensuring successful product adoption, and identifying new project opportunities. Your contributions will be pivotal to RTI's overall success by enhancing customer retention and loyalty while supporting revenue growth. Key ResponsibilitiesCustomer Engagement:Serve as a trusted advisor by engaging proactively to maximize the value of our customers’ products and services.Develop a deep understanding of customer organizations and their practices to foster relationships with key influencers and decision-makers.Collaborate with internal teams (Products and Markets, Services, Marketing) to provide customers with the latest solutions and expertise.Monitor customer health and proactively address any potential risks to customer satisfaction and experience.Customer Retention & Expansion:Work closely with the Account Manager to align on account strategy and ensure successful execution.Identify upsell and new project opportunities within existing customers, facilitating seamless transitions to the Account Manager and Field Application Engineer.Track key performance indicators (KPIs) to measure the effectiveness of customer success initiatives.Customer Success Strategy & Execution:Collaborate with the Customer Success team to refine best practices, methodologies, and playbooks.Assist in implementing technology solutions to enhance our ability to serve customers at scale.

Saviynt provides an AI-driven identity platform that helps organizations manage and govern access for both people and automated users. Their solutions protect digital assets, support compliance, and streamline operations for major brands, Fortune 500 companies, and government agencies. More details can be found at www.saviynt.com. Role overview The Senior Customer Success Manager builds strong relationships with clients and helps them get the most from Saviynt’s products and services. Acting as a trusted advisor, this role connects client business needs to Saviynt’s solutions and supports customers throughout their journey. What you will do Guide customers on best practices and strategic use of the Saviynt platform. Recommend adoption strategies that align with each client’s goals. Identify opportunities to expand service engagement and deliver added value. Analyze data to inform recommendations and improve customer outcomes. Success measures Increased customer satisfaction scores. Better retention and renewal rates. Expansion of Saviynt’s presence within client organizations. Location This role is based in Singapore.

Join KnowBe4, the world's foremost authority in Human Risk Management, serving over 70,000 organizations globally for more than 15 years. As a pioneer in the realm of security, we have harnessed the power of AI since 2016 to lead the market in innovative solutions.Our comprehensive HRM+ platform combines ongoing risk intelligence, robust technical defenses, and tailored training to help businesses cultivate a resilient security culture. We empower organizations to understand, measure, and mitigate human risk throughout their workforce, defending against threats such as deepfakes and emerging AI-driven challenges.At KnowBe4, we are committed to safeguarding organizations from cyber threats while making a positive impact on the environment. We believe that true resilience is collective, necessitating the protection of our people, our data, and our planet.

Join Canary Technologies as a Customer Success Manager and play a crucial role in ensuring our clients in the APAC region receive exceptional service and support. You will work closely with clients to understand their needs, help them achieve their goals, and ensure they derive maximum value from our solutions.As a key player in our customer success team, you will be responsible for onboarding new clients, providing ongoing support, and developing strategies to enhance customer satisfaction and retention. Your ability to build strong relationships and communicate effectively will be vital in this role.

Role overview The Insight Client Engagement Specialist position at Kpler is based in Singapore. This role centers on building and maintaining strong relationships with clients. Using data-driven insights, the specialist supports client satisfaction and engagement throughout the partnership. Collaboration with internal teams is a key part of the job. The specialist works together with colleagues to deliver effective service, helping clients realize the full value of Kpler’s offerings. What you will do Strengthen and manage ongoing client relationships Apply data-driven insights to support client needs and satisfaction Work closely with internal teams to deliver consistent, high-quality service Ensure clients benefit from Kpler’s products and services Location This position is based in Singapore.

Similarweb provides digital intelligence to help businesses analyze online activity and sharpen their strategies. Well-known organizations such as Google, eBay, and Adidas rely on Similarweb’s data and solutions. Since joining the NYSE in 2021, the company has continued to expand its global presence. Role overview This Customer Success Manager position is based in Singapore and focuses on supporting both SMB and enterprise clients across the APAC region. Mandarin fluency is required. Experience in digital marketing is important for success in this role. Why this role matters The Customer Success Manager plays a central part in building strong relationships with clients and ensuring they gain measurable value from Similarweb’s SaaS platform. The role supports long-term customer engagement and retention. Serve as the key ambassador for the platform, making it relevant and useful for clients. Position Similarweb as an essential partner within each client’s organization. Drive adoption so the platform becomes integral to clients’ business strategies. What you will do Act as the main point of contact for users in assigned accounts. Guide and support clients as a trusted advisor throughout their journey with the platform. Identify and address risks of account churn, taking proactive steps to retain and engage customers. Manage and grow long-term customer relationships, with a focus on renewals and account longevity. Support the identification of upsell opportunities during the customer lifecycle. Develop a deep understanding of all Similarweb products and services. Ensure clients use the platform actively and understand how it supports their business goals.

Join Adventus, a leading Information and Communications Technology (ICT) Solutions and Services Provider with a global presence.At Adventus, we empower organizations to achieve transformative success by harnessing innovative solutions and services, ensuring they remain competitive in today’s fast-paced marketplace.With a robust network of technology partners, deep domain expertise, and a unique value proposition, we consistently exceed our customers' expectations.

About Us:Portcast is an innovative logistics technology startup based in Singapore, supported by venture capital. We are dedicated to developing a cutting-edge platform for real-time transportation visibility across global supply chains. Our mission is to empower shippers, manufacturers, and logistics providers to transform data into actionable insights, leading to significant business outcomes.Our platform transcends mere visibility; it facilitates scalable action by identifying risks early on, enabling teams to mitigate detention and demurrage, streamline exception management, and expedite invoice processing with integrated evidence. By converting visibility into tangible results, we help reduce costs, enhance operational efficiency, and create more predictable supply chains.Founded in 2018 and backed by prominent technology investors, Portcast is at the forefront of an industry experiencing critical digital transformation. Our team, consisting of skilled software engineers, data scientists, and logistics professionals, is committed to making supply chains not only visible but also decisively actionable from end to end.About the Role:We are seeking a Customer Success Manager to join our fully remote team. In this commercial-facing position, you will manage a portfolio of customers comprehensively, from onboarding and adoption through to expansion and retention.Your initial focus will be on managing mid-market and SMB customers, with a clear progression path to handle larger and more complex accounts independently, including enterprise customers.The essence of this role is to drive actionability. You will assist customers in transforming data into informed decisions that yield measurable business impact. Additionally, you will identify and spearhead expansion opportunities where we clearly create value, collaborating closely with Sales and Product teams to scale successful initiatives.This is a high-impact opportunity for a motivated individual who thrives on owning outcomes, influencing product direction, and achieving a balance between customer success and commercial growth.

Join GitLab as an Ecosystem Sales Manager and play a pivotal role in driving growth through strategic partnerships and sales initiatives. In this fully remote position, you'll collaborate with cross-functional teams to enhance our ecosystem and achieve ambitious sales targets.

Join versant3 as an Account Manager and play a vital role in strengthening our relationships with clients in the dynamic environment of CNBC. This full-time position is perfect for an enthusiastic individual looking to make a significant impact on our client management strategies.

Join mufginvestorservices as a Director of Client Onboarding, where you will lead the client onboarding process for our prestigious private equity fund. This role is pivotal in ensuring our clients receive exceptional service from their initial engagement with us. You will be responsible for overseeing the onboarding operations, enhancing client experiences, and collaborating with various teams to streamline processes.Your expertise in private equity and real asset funds, along with a solid background in fund accounting and NAV processes, will be crucial in shaping the onboarding journey. If you have a minimum of 5 years of experience in a similar role, we want to hear from you!