Level 1 Technical Support Engineer

gsbsolutions1 is expanding its remote support team to serve clients throughout Latin America. As a Level 1 Technical Support Engineer, the focus is on network support and customer service, with the flexibility to work remotely. This position is a good fit for those interested in technology and eager to help clients solve technical problems. What you will do Support WAN and LAN infrastructures across several client accounts. Assist with lifecycle management, quality assurance, and technical troubleshooting tasks. Use network troubleshooting tools to identify and resolve network issues. Collaborate with field support teams on network installations and repairs. Requirements Basic understanding of telecom concepts, MS Office, ATT products, network fundamentals, and Level 1 network design. Strong written and spoken English skills at CEFR B2 level or above. Preferred qualifications Knowledge of LAN protocols such as STP, RSTP, DTP, VTP, HSRP, and VRRP. Familiarity with WAN protocols including EIGRP, OSPF, and BGP. Additional details Intermediate English is required; a language assessment will be part of the process. Portuguese language skills are an advantage. Available shifts: 3:00 AM - 11:00 AM (Remote), 11:00 AM - 7:00 PM (On-site at TecnoParque, Mexico City), and 7:00 PM - 3:00 AM (Remote). Foreign nationals living in Mexico must provide valid INE, CURP, NSS, and RFC documents. Compensation and benefits Salary: $32,000 gross per month. Comprehensive benefits package included.

Join the Shiji Group as a Level 1 POS Support Specialist, where you will be the first line of defense in providing exceptional technical support to our customers in the hospitality sector. You will assist clients with their point-of-sale systems, resolve issues, and ensure a smooth operational experience. This role is ideal for individuals looking to begin their career in technical support within a dynamic and global company.

icorp seeks an On-Site Technical Support Engineer for its Mexicali location in Colonia Ignacio Allende. This position suits recent IT graduates or those with direct user support experience. The role centers on providing technical assistance in a professional environment, offering practical exposure to troubleshooting and user support tasks on site. Schedule Work hours are Monday through Friday, from 8:00 am to 6:00 pm. Requirements Recent graduate in IT or related field, or prior experience in direct user support Willingness to work on site in Mexicali, Baja California Benefits Legal benefits Base salary Quarterly bonus Certification opportunities

Join our dynamic team at inetum2 as a Technical Support Engineer, where you will play a crucial role in providing exceptional support to our clients. This position requires a deep understanding of technical troubleshooting and customer service.

Join a leading IT company with a strong presence across Latin America as we expand our team! We are seeking a highly skilled:Level 3 Technical Support SpecialistKey Responsibilities:Deliver comprehensive technical support across three key areas: End User Computing (EUC), Network, and Server for various accounts managed by GSB.Provide technical assistance to internal GSB clients.Willingness to travel for support in different states and potentially abroad when necessary.Offer remote technical assistance.Assist at the help desk.Adhere to GSB policies and customs.Demonstrate proactivity in problem-solving.Safeguard the company's physical assets as needed.Stay engaged with various company communication channels and provide support as required.Work from home and on-site at client locations as assigned.Work Schedule:Lunes a Viernes de 9:00 am a 6:30 pm.Compensation: $16,000 - $18,000 depending on experience.Benefits:Caja de ahorroSeguro de gastos médicos mayoresSeguro de vida

Join Vonage as a Technical Support Engineer where you will be the frontline for our customers, ensuring their technical issues are resolved promptly and efficiently. Your role will involve diagnosing and troubleshooting software and hardware problems, providing top-notch customer service, and collaborating with the engineering team to enhance our products. With your expertise, you'll help us deliver exceptional experiences to our clients.

Ebury is hiring a Technical Support Engineer for its Mexico City office. This hybrid role combines four days onsite with one day remote each week. Role overview The Technical Support Engineer will join a support-focused engineering team. Collaboration with specialists across different business areas is a key part of this position. The work centers on providing technical support to help keep business operations running smoothly. Work environment The team values innovation, practical problem-solving, and open collaboration. Ebury encourages team members to contribute ideas and develop their skills within a supportive environment. Location details Based in Mexico City Hybrid schedule: 4 days onsite, 1 day remote

Join AlertMedia as a Technical Support Engineer and be at the forefront of enhancing customer experiences through exceptional technical assistance. In this role, you will work closely with clients to resolve their issues, provide expert advice, and ensure seamless operation of our communication platform.

Role Overview icorp seeks an On-Site Technical Support Engineer in San José Iturbide, Guanajuato. This position focuses on supporting users both in person and remotely, with a strong emphasis on telephony and network services. The work helps keep business operations running smoothly by maintaining equipment, applications, and network access. Main Responsibilities Assist users with technical issues related to telephony and network services Maintain operational equipment and business applications Ensure reliable access to network infrastructure Support business continuity and competitiveness through technical solutions Schedule and Availability Working hours: Monday to Friday, 8:00 AM to 5:45 PM Weekend shifts: Must be available to work weekends as needed Work Location Street: Av. Bicentenario Neighborhood: La Cantera City: San José Iturbide, Guanajuato, Mexico

Join our dynamic team!We are dedicated to efficiently addressing the technological and human talent needs of institutions that require our expertise.Position: Deskside and Smart Hands SupportLanguages Required: Advanced Spanish and EnglishSchedule: Monday to Friday - 8 AM to 5 PMLocation: Blvd. Manuel Ávila Camacho - Mexico CDMX

Join Our Team as a Technical Support Engineer!Are you passionate about solving problems and assisting others with technology? Become a part of our dynamic and growing operation!Location: Parque Industrial SaltilloSchedule: Monday to Friday from 6:00 a.m. to 3:30 p.m.Salary: $16,000 to $19,000 monthly + performance bonus of up to $3,000Your ResponsibilitiesProvide on-site technical support to users (hardware, software, and network issues).Diagnose and resolve incidents promptly, adhering to service level agreements (SLAs).Install, configure, and maintain computers and printers.Conduct preventive maintenance (cleaning, updates, backups).Coordinate spare parts, vendors, and technical visits as needed.Train and guide users for effective use of technological tools.

Join Turnitin LLC as a Technical Support Representative at Tier 1, where you will play a crucial role in assisting our clients with technical inquiries and issues. As the first point of contact, your expertise will ensure that clients receive timely and effective support. Embrace the opportunity to work remotely from Mexico City while contributing to a company dedicated to academic integrity and innovation.

Join Storyblok, a leading headless CMS platform that empowers marketers and developers to thrive in the AI-driven content landscape. Our solution facilitates the delivery of structured and consistent content across various platforms including websites, applications, and AI search functionalities.Marketers benefit from a visual editor equipped with reusable components, in-context previews, and efficient workflows, allowing for rapid launches while maintaining brand integrity. Developers have the flexibility to utilize their preferred frameworks, with seamless integrations through our API-first architecture. This unified approach provides brands with a reliable source of truth for accurate, adaptable, and measurable content.Renowned brands like Virgin Media O2, Oatly, and TomTom leverage Storyblok to amplify their market impact. Experience the transformative power of Joyful Headless™.WHAT WE OFFER YOUBy joining our dynamic team, you will be part of a company that values innovation and collaboration. Enjoy these benefits:Monthly remote work stipend to cover home internet and electricity costs, alongside an initial home office equipment package (laptop, keyboard, monitor, etc.)Post-onboarding home office equipment upgrade or a membership to a local co-working spaceSick leave benefits, parental leave, and 25 days of annual leave plus local national holidaysPersonal development fund for courses, books, conferences, and materialsParticipation in the Virtual Stock Option Plan (VSOP)Annual international team-building trips, along with quarterly and monthly online meet-upsFlexible work schedules that promote a healthy work-life balance in a fully remote environmentJoin an international team that values fun while working hard to achieve common goals.

Join our dynamic team at Arketa as a Technical Support Engineer, where you'll be the cornerstone of our customer service excellence. In this role, you'll troubleshoot technical issues, provide solutions, and ensure customer satisfaction. We are looking for a proactive individual who thrives in a fast-paced environment and is passionate about technology and helping users.

Datadog is in search of a visionary and results-driven Director to spearhead and expand our Technical Support Engineering (TSE) division across the Latin America (LATAM) region. In this pivotal role, you will enhance our regional support operations, cultivate high-performing teams, and uphold operational excellence as we navigate our rapid growth trajectory. You will oversee a team of managers and support engineers in LATAM, collaborating across departments to ensure outstanding customer success and maintain consistent global standards. At Datadog, we cherish our office culture—the relationships and collaboration it fosters and the innovative spirit it inspires. We embrace a hybrid work model, allowing our Datadogs to achieve a work-life balance that suits their individual needs.

Role Overview Vonage is looking for a Technical Support Engineer focused on the Voice API. This role is based in Mexico City. The engineer will serve as the first point of contact for clients, helping them navigate and resolve technical issues with Vonage's communication solutions. What You Will Do Respond to client support requests related to the Voice API. Troubleshoot and resolve technical problems to maintain reliable service. Work to improve customer satisfaction by providing clear solutions and guidance. What You Bring Strong technical problem-solving skills. Ability to explain complex technical topics in a clear, helpful way. Experience supporting APIs or communication platforms is a plus.

ALTEN México is a leading engineering and technology company dedicated to delivering innovative solutions for the development of products and technological projects across various industries, including Automotive, Energy, Aerospace, Banking and Insurance, Telecommunications and Multimedia, and Railways. We are seeking a passionate DevOps Support Engineer to join our dynamic team.As a DevOps Support Engineer, you will be responsible for managing and implementing PaaS (Platform as a Service) solutions. Your primary goal will be to optimize the development and operations environment, ensuring continuous and efficient integration throughout the software lifecycle.Key Responsibilities: Provide technical support and maintenance for PaaS platforms utilized in the development and deployment of applications. Collaborate in the implementation of continuous integration and continuous deployment (CI/CD) solutions. Manage monitoring and performance of applications in production environments. Identify and troubleshoot technical issues in collaboration with development and operations teams. Document processes, procedures, and best practices for the team. Train team members on the usage of PaaS tools and platforms.

Estamos en la búsqueda de un Ingeniero de Soporte Técnico L2 bilingüe, quien será responsable de proporcionar asistencia técnica a nivel 2 en un entorno dinámico y en constante evolución. Este rol implica colaborar con el equipo de soporte técnico y trabajar directamente con los usuarios finales para resolver problemas técnicos de manera eficaz.

ALTEN México brings together more than 600 engineers and specialists to deliver technology solutions and product development for clients in automotive, energy, aerospace, banking, insurance, telecommunications, multimedia, and rail. The company supports a wide range of projects, encouraging collaboration and professional growth. Role overview This Mid-Level Technical Test Manager position is based in Mexico City. The role centers on coordinating technical testing for complex projects, ensuring that testing activities are thorough and aligned with project goals. Main responsibilities Oversee technical issues from identification through resolution across assigned projects. Collaborate with team members to define project scope, plan requirements, and estimate testing timelines. Identify risks and communicate status and results in meetings and written reports. Define and monitor testing activities to ensure comprehensive coverage. Analyze testing data in Jira and generate key performance indicators (KPIs). Lead Scrum events to keep the team coordinated and on schedule. Identify and manage hardware dependencies for complete end-to-end testing.

Join Cloudflare as a Technical Support Engineer specializing in Application Performance. In this dynamic role, you will be pivotal in ensuring optimal application performance for our users. Your expertise will help diagnose and resolve complex technical issues while collaborating with cross-functional teams to enhance our services.