Customer Support Specialist at Samsara | Remote - Mexico

Who We AreSamsara (NYSE: IOT) is at the forefront of the Connected Operations™ Cloud, empowering organizations reliant on physical operations to leverage Internet of Things (IoT) data for actionable insights and operational enhancements. Our mission is to elevate the safety, efficiency, and sustainability of the physical operations that fuel our global economy. Representing over 40% of global GDP, these sectors—including agriculture, construction, field services, transportation, and manufacturing—are the backbone of our world, and we are thrilled to drive their digital transformation at scale.Joining Samsara means playing a pivotal role in shaping the future of physical operations. You’ll be part of a dynamic team crafting innovative product solutions such as Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As a publicly traded company, we offer you the autonomy and resources to make a meaningful impact while building for the long term.About the Role:Samsara is seeking motivated and results-oriented Customer Support Specialists who excel in organizational skills and customer service. Your primary objective will be to enhance our rapidly expanding service solutions while delivering an outstanding customer experience. Collaborating with a diverse array of industrial clients—from commercial transportation to oil and gas, and large-scale food producers—you will need to effectively communicate account statuses and manage requests. The ideal candidate will have prior experience in a customer support role within a multi-channel contact center environment. Responsibilities include assisting clients with troubleshooting account issues, providing documentation, and managing escalations through phone, chat, and email.This is a remote position open to candidates located in Mexico City and the surrounding metropolitan area. Please note that relocation assistance is not available for this role.

Who We AreSamsara (NYSE: IOT) is a leader in the Connected Operations™ Cloud sector, offering a platform designed for organizations reliant on physical operations. Our technology enables clients to leverage Internet of Things (IoT) data to gain actionable insights, enhancing their operational efficiency. We are dedicated to improving the safety, efficiency, and sustainability of sectors that drive the global economy, including agriculture, construction, field services, transportation, and manufacturing. Join us as we lead the digital transformation within these essential industries.At Samsara, you will play a pivotal role in shaping the future of physical operations by contributing to a diverse range of product solutions such as Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a publicly traded company, you will enjoy the autonomy and support needed to make a significant impact as we build for sustainable growth.About the Role:We are on the lookout for a seasoned Senior Escalation Specialist to join our Global Technical Support team. In this role, you will provide personalized, high-priority support to our customers, delivering exceptional care and urgency. Your responsibilities will include communicating at an executive level with both customers and internal stakeholders, managing time-sensitive escalations, and ensuring a seamless customer experience. Collaborating closely with various teams including Sales, Customer Success, Technical Support, Product Management, and Engineering is essential to your success.The ideal candidate will possess outstanding executive-level communication skills and a proven history of managing critical escalations and projects that yield positive outcomes for our customers. We're seeking a creative problem solver with a strong dedication to exceptional service and customer satisfaction.This is a fully remote position open to candidates located in Mexico.You Should Apply If:You want to make a difference in industries that sustain our world: Your contributions will lead to tangible outcomes, ensuring that essential services remain operational.

Who We AreSamsara (NYSE: IOT) is a trailblazer in the Connected Operations™ Cloud space, providing organizations reliant on physical operations with the tools to leverage Internet of Things (IoT) data. Our mission is to deliver actionable insights, enhancing safety, efficiency, and sustainability across critical industries that contribute over 40% of global GDP. These sectors, including agriculture, construction, field services, transportation, and manufacturing, form the backbone of the global economy, and we are dedicated to facilitating their digital transformation.Joining Samsara means shaping the future of physical operations, collaborating on innovative product solutions like Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As a publicly traded company, we empower our employees to make significant contributions while fostering a culture of long-term growth.About the Role:REQUIRED STARTING January 30, 2025: This is a remote position available for candidates based in Mexico, specifically in Monterrey or Guadalajara. Please note that relocation assistance is not available for this position. The role may require travel up to 30% of the time, and proximity to an international airport is necessary.You Should Apply If:You want to impact the industries that drive our world: Your contributions will lead to tangible outcomes—ensuring essential services, enhancing food distribution, reducing emissions, and, most importantly, safeguarding the well-being of workers.You are the architect of your career: This position is just the beginning at Samsara; we prioritize your success and have cultivated a culture that promotes rapid career advancement, offering numerous opportunities for growth in a fast-paced environment.You’re excited about our mission: Our vision to digitize significant sectors of the global economy demands your creativity and commitment to deliver innovative solutions for our clients.You want to collaborate with top talent: At Samsara, we thrive together, celebrate achievements, and support one another in our collective success.

About UsSamsara (NYSE: IOT) is a trailblazer in the Connected Operations™ Cloud, empowering organizations reliant on physical operations to leverage Internet of Things (IoT) data for actionable insights and enhanced operational efficiency. Our mission is to elevate the safety, efficiency, and sustainability of the industries that constitute over 40% of the global GDP, including agriculture, construction, field services, transportation, and manufacturing. We are committed to facilitating the digital transformation of these sectors on a large scale.Joining Samsara means you will play a key role in shaping the future of physical operations while collaborating with a team that's developing an exciting range of product solutions, such as Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you will enjoy the autonomy and support needed to make a lasting impact as we focus on long-term growth.Role Overview:As a member of the Enterprise sales team, your primary responsibility will be driving revenue growth among both new and existing high-potential accounts for Samsara, maximizing total addressable opportunities.This position is fully remote and open to candidates based in Mexico.You should apply if:You want to influence industries that sustain our world: Your work will have a tangible impact—contributing to essential operations that ensure safety, support food supply chains, and guarantee that workers return home safely.Your philosophy is #alwaysbeprospecting: The realm of operations is expansive. Engaging customers on the phone is essential, as many are out in the field. Our top performers consistently conduct research to identify companies and contacts to broaden their pipeline.You possess a natural curiosity about how businesses operate: One day you could be discussing waste management and the next, learning about food distribution logistics. Our most successful sales team members strive to understand the intricacies of the businesses they support to maximize their impact.You are a lifelong learner: Continuously seeking knowledge and improving your skills is part of your DNA.

About UsSamsara (NYSE: IOT) is a trailblazer in the Connected Operations™ Cloud, empowering organizations reliant on physical operations to leverage Internet of Things (IoT) data for actionable insights and operational enhancements. We are committed to enhancing the safety, efficiency, and sustainability of the industries that drive our global economy, which represent over 40% of global GDP. Our focus spans critical sectors, including agriculture, construction, field services, transportation, and manufacturing. Join us in our mission to digitally transform these operations at scale.Working at Samsara means you’ll play a pivotal role in defining the future of physical operations and contribute to an exciting range of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As a member of our recently public company, you will have the autonomy and support to make a meaningful impact as we build for the long term.Position Overview:As a vital member of Samsara’s Enterprise Customer Success team, you will guide our largest customers through their journey with our products, ensuring they adopt Samsara solutions and continuously derive business value. As the trusted point of contact for our strategic customers, you will oversee the entire lifecycle: onboarding, adoption, advocacy, and renewal.In this role, you will be instrumental in assisting Enterprise customers with the deployment and adoption of our IoT solutions for their fleet and industrial assets. Taking over from our sales teams, you will cultivate customer relationships and ensure the successful implementation of Samsara's solutions across diverse sectors like trucking, food and beverage, passenger transit, utilities, and school buses. Your efforts will focus on building strong relationships, educating customers on our system, and ensuring a fruitful customer experience.This position is inherently cross-functional, collaborating closely with Sales, Support, Sales Engineering, and Product teams, providing you with a comprehensive view of our rapidly growing company.

About UsSamsara (NYSE: IOT) is at the forefront of the Connected Operations™ Cloud, enabling organizations reliant on physical operations to leverage IoT data for actionable insights and operational enhancements. We are committed to enhancing safety, efficiency, and sustainability across industries that constitute over 40% of global GDP, including agriculture, construction, field services, transportation, and manufacturing. Join us in digitally transforming these vital sectors on a grand scale.At Samsara, you will help shape the future of physical operations while working on diverse product solutions such as Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a publicly traded company, you’ll have the freedom and support to make a significant impact as we aim for long-term growth.Role OverviewWe are seeking a highly skilled Senior Quality Analyst to join our Deal Support (Deal Execution + Deal Strategy) team. In this vital role, you will collaborate with leadership to develop, implement, and sustain a quality program that enhances the accuracy, efficiency, and consistency of our deal lifecycle processes. Your feedback and business intelligence will be instrumental in driving continuous improvement and mitigating risks.The ideal candidate should possess a strong background in quality assurance operations, exceptional attention to detail, and proficiency in data analysis to uncover opportunities that directly influence business outcomes. You will be joining a dynamic team in a growth phase, and a successful candidate will exhibit a proactive approach and contribute to establishing a sustainable quality culture.This position is fully remote and open to candidates residing in Mexico.

As a Validation Specialist at Samsara, you will play a crucial role in ensuring the quality and compliance of our products. Your expertise will contribute to the integrity of our solutions and customer satisfaction. Join our dynamic team and help us redefine the standards of validation in the tech industry.

Who We AreSamsara (NYSE: IOT) is a leader in the Connected Operations™ Cloud, empowering businesses reliant on physical operations to leverage Internet of Things (IoT) data for actionable insights and operational improvements. Our mission is to enhance the safety, efficiency, and sustainability of essential industries that contribute over 40% of the global GDP, including agriculture, construction, field services, transportation, and manufacturing. We are dedicated to driving digital transformation at scale within these sectors.At Samsara, you'll have the opportunity to shape the future of physical operations and collaborate on innovative product solutions such as Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a publicly traded company, you will have the autonomy and support to make a significant impact while contributing to our long-term vision.About the Role:The Senior Business Intelligence (BI) Analyst will play a crucial role in the Data Analytics team within the Support Operations organization. This position requires advanced expertise in querying, structuring, and visualizing data to drive operational excellence. The Senior BI Analyst will collaborate with cross-functional leaders and technical teams to convert business requirements into actionable quantitative analyses and AI-enhanced dashboards, aimed at uncovering insights and improving decision-making processes across the Support organization. This role is vital for promoting the use of analytics tools and nurturing a data-driven culture at Samsara.The ideal candidate will possess extensive experience collaborating with diverse teams to tackle complex technical challenges through effective data visualization and manipulation. They should be eager to engage in various data-centric projects within a dynamic environment. This position reports to the Director of Global Support Operations & Strategy.This is a remote position open to candidates residing in Mexico. Relocation assistance will not be provided for this role.

About UsSamsara (NYSE: IOT) is a trailblazer in the Connected Operations™ Cloud sector, providing a powerful platform that empowers organizations reliant on physical operations to leverage Internet of Things (IoT) data for actionable insights and operational enhancement. Our mission is to elevate the safety, efficiency, and sustainability of the physical operations that drive the global economy. Representing over 40% of the world's GDP, industries such as agriculture, construction, field services, transportation, and manufacturing form the backbone of our planet, and we are thrilled to facilitate their digital transformation at scale.At Samsara, you will play a pivotal role in shaping the future of physical operations and work alongside a dynamic team that is developing an exciting suite of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you will enjoy the autonomy and support to make a significant impact as we build for long-term success.Role OverviewAs an Account Development Representative (ADR), you will embark on a career path in SaaS sales. In this role, you will be at the forefront of Samsara's go-to-market strategy, responsible for generating leads, mapping enterprise accounts, and driving demand for our comprehensive suite of products. This position is perfect for individuals eager to cultivate their enterprise technology sales skills and advance their careers. High-performing ADRs enjoy accelerated commission opportunities and can progress towards closing roles. You will collaborate closely with senior executives and gain firsthand insights into the success of sales organizations. This position offers a hybrid work model based in our Mexico City office.

About UsSamsara (NYSE: IOT) is a leader in the Connected Operations™ Cloud, providing organizations reliant on physical operations with the tools to leverage Internet of Things (IoT) data for actionable insights. Our mission is to enhance the safety, efficiency, and sustainability of global industries, including agriculture, construction, transportation, and manufacturing. We are passionate about digitally transforming these sectors at scale.Joining Samsara means being part of a team that is shaping the future of physical operations through innovative product solutions such as Video-Based Safety, Vehicle Telematics, and Equipment Monitoring. As a recently public company, we provide our employees with the autonomy and support necessary to make a significant impact in the long term.Role Overview:As a Sales Engineer at Samsara in Mexico, you will collaborate with sales teams to modernize crucial industries through state-of-the-art IoT solutions. Your contributions will play a vital role in fostering a cleaner, more efficient supply chain by promoting safer roadways, minimizing fuel consumption and emissions, and offering a unified platform for operational connectivity. Daily interactions with customers will revolve around how IoT can enhance logistics management, workplace safety programs, fleet maintenance strategies, global asset management, and compliance with regulations. To excel in this role, you will need to develop a comprehensive understanding of IoT hardware and sensors, implement effective hardware installation strategies, manage data collection over carrier networks, showcase a robust cloud infrastructure, and facilitate third-party system integrations via our open API. A deep understanding of industry-specific challenges and objectives is essential to ensure the most effective technical solutions are provided to our customers.This is a remote position available to candidates currently living in Mexico, ideally near the metropolitan Mexico City area. Travel may be required up to 40% of the time. Relocation assistance is not available for this position.

As a Major Account Executive at Samsara, you will play a pivotal role in driving growth and fostering relationships with key clients across various sectors. You will be responsible for identifying opportunities, developing strategies, and delivering solutions that meet our clients' needs. Your expertise in sales and account management will enable you to navigate complex sales cycles and engage effectively with stakeholders.

Join Samsara as an Enterprise Renewals Account Executive and play a crucial role in our mission to help businesses harness the power of IoT technology. In this remote position based in Mexico, you will be responsible for driving renewal sales and enhancing customer relationships while ensuring client satisfaction.

Doctoralia connects patients and healthcare specialists across Mexico through its digital platform. The company’s SaaS tools aim to make clinical practice more efficient and patient-focused for medical professionals and their teams. Role overview The Operations Support Specialist coordinates and improves daily operations at Doctoralia’s Mexico City office. This position works with both internal teams and external clients, handling a mix of administrative tasks, incident resolution, and process improvement initiatives. What you will do Assist internal teams with daily operations, ensuring workflows remain efficient and incidents are resolved quickly. Update and maintain databases, reports, and documentation, keeping all information accurate and confidential. Identify areas where operational procedures can be improved and suggest practical solutions to increase efficiency. Coordinate with suppliers and various internal departments to meet deadlines and maintain service quality. Track key operational metrics and share insights to support business decisions. Requirements 1 to 2 years of experience in operations, administration, or support roles, including administrative work and incident management. Comfort working in startup, marketing, or advertising environments. Familiarity with Jira, Salesforce, CRMs, or similar operational management platforms. Strong organizational skills, a proactive mindset, and effective problem-solving abilities.

Housecall Pro creates tools for home service professionals, helping them manage their businesses more efficiently. The company’s mission centers on supporting those who maintain America’s homes, aiming to free up their time and improve their quality of life. The team is headquartered in Denver, Colorado, with colleagues working from Mexico, Brazil, Poland, the Philippines, and other countries. Housecall Pro values career growth and encourages input from every team member, no matter their location. Role overview The Payment Support Specialist acts as the primary contact for service professionals (Pros) who have questions about payments. This position calls for strong communication skills, especially when handling difficult conversations. Listening carefully, building rapport, and explaining complex payment topics in clear language are key parts of the job. Daily tasks include investigating high-risk accounts and transactions, troubleshooting technical problems, and sharing feedback with risk, product, engineering, and customer success teams to advocate for Pros. The support team looks for empathy, motivation, and a commitment to improving the experience for every Pro. What you will do Respond to payment-related issues for customers by phone and in writing, covering topics such as lending, account takeovers, debt collection, account reconciliation, and high-risk transactions Assist Pros in securing their accounts and provide best practices for account safety Interpret and help reconcile merchant services account ledgers Troubleshoot technical issues and support a diverse group of customers Advise on chargeback prevention and mitigation, including gathering and submitting supporting evidence Collaborate with other teams to ensure Pros receive seamless support Benefits Flexible paid time off and paid holidays An open culture where team members’ ideas are welcomed Location This Payment Support Specialist position is based in Mexico.

Join Samsara as a Legal Administrative Assistant, where you will play a vital role in supporting our legal team. We are looking for a detail-oriented professional who thrives in a fast-paced environment and is passionate about facilitating legal processes. In this role, you will assist with document management, scheduling, and communication within the legal department.

Role overview This remote Customer Support Representative role at Mitratech centers on being the first point of contact for customers in Mexico. The position involves clear communication and practical problem-solving to create a positive experience for every customer. What you will do Respond promptly to customer inquiries and questions Provide accurate information about Mitratech products Address and resolve customer issues, focusing on satisfaction Collaborate with team members to maintain and improve service quality Location This position is fully remote and available to candidates located in Mexico.

About UsSamsara (NYSE: IOT) is at the forefront of the Connected Operations™ Cloud, empowering organizations that rely on physical operations to leverage Internet of Things (IoT) data for actionable insights and operational improvement. We are dedicated to enhancing the safety, efficiency, and sustainability of the industries that drive our global economy, which encompasses over 40% of global GDP. Our focus spans critical sectors such as agriculture, construction, field services, transportation, and manufacturing, and we are passionate about facilitating their digital transformation on a large scale.At Samsara, you will play a pivotal role in shaping the future of physical operations while working alongside a dynamic team that is developing innovative product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As a recently public company, we offer the autonomy and support needed to make a significant impact as we build for sustained success.Position Overview:We seek a proactive, driven, and seasoned Customer Success Specialist - CML/MM Collections to support our global small business clientele. In this role, you will oversee the accounts receivable processes for a diverse portfolio of monthly customers, acting as a crucial intermediary between Sales, customers, and internal teams to ensure effective communication regarding account statuses and prompt issue resolution.The ideal candidate possesses a strong accounts-centric mindset, exceptional attention to detail, and outstanding problem-solving capabilities. You thrive in fast-paced environments, adeptly managing multiple priorities while approaching collections with a customer-focused, solution-driven mentality that fosters both delinquency reduction and long-term customer loyalty.This role is fully remote, available for candidates based in Mexico.Ideal Candidates Should Apply If:You want to make an impact on essential industries: Every interaction you have can influence the timely delivery of goods, the safety of student transportation, or the swift restoration of power following disasters.You excel at problem-solving: Our ever-expanding challenges require innovative solutions, and you thrive when addressing and resolving them effectively.

Join Samsara as a Regional Sales Director for Select Enterprises in Mexico. In this pivotal role, you will lead our sales strategy in the region, driving growth and building strong relationships with key clients. Your expertise will help us expand our market presence and enhance customer satisfaction through innovative solutions.

Radiology is a vital component of healthcare services, utilized by over 51% of the workforce each year. Despite its importance, the process of obtaining medical imaging has remained stagnant for decades. OneImaging is revolutionizing this experience with a concierge service and a premium network of over 4,000 vetted radiology providers across 48 states, enabling a reduction in imaging costs by 60-80%. Our innovative solution empowers patients and families to access essential radiology services at fair prices, free from unexpected bills, while also delivering immediate savings and ROI for employers and payers on every exam.Position OverviewAs a Member Support Agent or Care Navigator at OneImaging, you will play a crucial role in managing all inbound communications, including phone calls, text messages, emails, and chat interactions. Your primary responsibility will be to engage with members and partners, providing accurate answers to their inquiries and guiding them through the OneImaging member journey with a positive attitude. This role involves supporting exam scheduling and collaborating with referring providers as necessary. Your exceptional listening skills, clear communication, and consistent issue resolution will directly enhance member satisfaction and foster trust in our organization.

Become a Key Player at Novibet as a Customer Support Specialist!Are you eager to make a significant impact in an innovative and rapidly expanding company? If you possess a strong passion for customer service and excel in high-energy environments, this opportunity is tailor-made for you.About UsEstablished in 2010, Novibet is a renowned GameTech company with a presence in Europe, the Americas, and various other regions including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. Our operational hubs are strategically located in Greece, Malta, Brazil, and Mexico, employing over 1,200 dedicated professionals across our global footprint. We are committed to leading the charge in technological innovation, consistently enhancing and delivering seamless online gaming and entertainment experiences to our growing customer base.Why Join Novibet?At Novibet, we empower our team members to excel by prioritizing personal and professional growth through collaborative learning and adaptation to new challenges. We are dedicated to cultivating a positive, inclusive, and supportive workplace culture where every individual can prosper.Join our global team of over 1,200 passionate individuals who value diversity, innovation, and personal development.Your RoleAs a Customer Support Specialist at Novibet, you will serve as the primary contact for our customers, addressing inquiries related to account management and betting options. You will effectively resolve issues such as payment discrepancies and access challenges, ensuring a smooth customer experience.Key ResponsibilitiesAssist our customers through live chat, phone, email, and social media with a wide range of inquiries related to payments, logins, verification, and betting.Respond quickly to customer requests and inquiries.Address complaints and provide suitable solutions.Escalate unresolved issues to appropriate internal teams and follow up for resolution.Document inquiries, feedback, and complaints.Improve customer experience by sharing valuable insights with Product teams.What You Bring to the TableHigh School Diploma or equivalent from an accredited institution.Proficiency in English is a plus.Previous experience in a similar role or in a call center setting is preferred.Strong computer skills.Exceptional communication and interpersonal abilities.Willingness to work in a shift rotation.What We OfferAt Novibet, we genuinely appreciate our employees! Within our vibrant, fast-paced environment, we encourage everyone to reach their fullest potential while enjoying the journey. Here’s how we support that:Competitive Compensation: Attractive salary and bonus structure.