Customer Support & Outbound Sales Specialist

Join our dynamic remote team as a Customer Support & Outbound Sales Specialist and be a crucial part of our expansion within the food & beverage industry. We are looking for an enthusiastic individual who thrives on engaging conversations, resolving customer issues, and empowering sales teams to achieve their targets.Key ResponsibilitiesCustomer Support:Handle inbound customer inquiries via calls, emails, and chats, addressing orders, product details, and general questions.Efficiently resolve customer issues and escalate when necessary.Conduct outbound follow-up calls to ensure customer satisfaction and foster loyalty.Document detailed interactions and maintain comprehensive customer records in our CRM.Provide a consistently exceptional customer experience that aligns with our brand values.Outbound Sales (BDR):Initiate outbound calls to potential wholesale and retail prospects, introducing our product offerings.Evaluate leads and schedule appointments for the sales team.Research and develop a database of contacts within the food & beverage sector.Keep CRM updated with lead information, call results, and communication history.Support the nurturing of early-stage sales opportunities.

IndustrySaaS / Growth & Revenue OperationsWork ArrangementFully RemoteJob TypeFull-timeWork ScheduleUS Time Zones (EST)About Pearl TalentPearl Talent connects the top 1% of global candidates with leading startups in the US and EU. Our clients have collectively raised over $5 billion and are backed by renowned organizations such as OpenAI, a16z, and Founders Fund. We seek the most ambitious and talented individuals who are eager to grow and advance in their careers. Many of our candidates have been flown to the US and EU to work directly with clients, often attaining promotions that align them with peers onshore.Why Work with Us?At Pearl, we are not just a recruiting firm; we offer exceptional opportunities to collaborate with visionary founders across the US and EU. Our mission is to place you in roles that foster growth, challenge you, and enable you to build meaningful, long-term careers.About the CompanyOur client is an innovative, remote-first startup focused on developing scalable growth systems and revenue automation solutions for enterprise and B2B markets. They are committed to creating efficient, repeatable processes that enhance pipeline growth, improve sales outcomes, and empower high-performing teams to scale effectively on a global scale.Role OverviewWe are in search of a detail-oriented Growth & Outbound Operations Specialist who will design, implement, and manage outbound and revenue automation infrastructures. This role is crucial for building the outbound engine that facilitates scalable prospecting and pipeline generation. You will collaborate with marketing and sales teams to create repeatable systems, optimize campaigns, and ensure accurate data and CRM processes. The ideal candidate is analytical, process-driven, and proficient in automation and multi-channel outbound tools. Successful candidates are proactive, self-motivated, and excel in fast-paced, growth-oriented environments.Your ImpactDrive consistent pipeline generation through structured outbound systems.Optimize outbound campaigns to enhance response and meeting rates.Minimize manual processes by automating lead management and CRM workflows.Maintain data integrity and provide accurate reporting to guide strategic decisions.Enhance the engagement and performance of newsletters and outbound communications.

Join CrewBloom as a part-time Sales Development and Support Specialist, where you will play a vital role in enhancing our sales processes from the comfort of your home. Your primary responsibilities will involve supporting our sales and operations team by conducting comprehensive market analyses and customer research, as well as compiling targeted contact lists using tools like Apollo and LinkedIn Sales Navigator. You will also engage with prospects through tailored email outreach and generate custom reports that provide valuable insights to customers and trial members.Key Responsibilities:Market Analysis: Execute detailed market analysis to uncover trends and opportunities that empower our sales team.Customer Research: Conduct thorough research to gain a deep understanding of our target demographics and their needs.Contact List Compilation: Leverage Apollo and LinkedIn Sales Navigator to build contact lists tailored to the client's Ideal Customer Profile (ICP).Email Outreach: Craft and send personalized emails to engage prospects and enhance sales efforts.Custom Reporting: Utilize our products to create and present custom reports to customers and trial members, enriching their experience.Team Support: Collaborate with the sales and operations team to optimize processes and boost overall efficiency.Data Management: Ensure accurate and accessible information for the sales team by maintaining and updating databases.

Pavago is seeking an Outbound Lead Generation Specialist to drive new business through cold email outreach. This role is fully remote and open to candidates based in Mexico. Key responsibilities Research and identify potential clients who match Pavago’s service offerings. Create and manage targeted cold email campaigns to connect with new prospects. Support the sales team by generating qualified leads and contributing to overall growth. Requirements Self-motivation and a focus on achieving measurable results. Ability to work independently in a remote, quickly changing environment. Clear and effective written and verbal communication skills.

Join our dynamic team as an International Customer Support Specialist at Justworks! In this role, you will engage with customers across the globe, providing exceptional support and ensuring their experience with our platform is seamless. Your expertise will help clients navigate our services efficiently, fostering strong relationships and ensuring satisfaction.

About Bluelight Consulting Bluelight Consulting is a software consultancy focused on building technology solutions that improve user experiences. The team serves clients across the United States and Central/South America, with a commitment to quality and customer satisfaction. Bluelight values collaboration and aims to create a workplace where team members can grow and contribute meaningfully. Role Overview: Remote Outbound Sales Development Representative This is a remote position based in Chihuahua City, Mexico. The role supports Bluelight's growth by connecting with potential clients and helping to expand the company’s reach. The work environment values open communication, where every team member’s input matters. What You Will Do Engage with potential clients to introduce Bluelight’s services Support business development efforts for software consulting projects Work closely with a diverse and growing team Participate in projects that focus on delivering high-quality applications Why Join Bluelight Collaborative and supportive team culture Opportunities for professional growth and continuous learning Be part of a company committed to quality and client satisfaction Work remotely with colleagues across the Americas

About Bluelight Consulting Bluelight Consulting is a software consultancy known for building technology solutions that improve user experiences. With teams across the United States and Central and South America, Bluelight focuses on delivering quality service and supporting client needs. The company values a collaborative workplace where team members can grow and contribute. Role Overview: Outbound Sales Development Representative (Remote) Bluelight Consulting is hiring a Remote Outbound Sales Development Representative based in San Luis Potosi, Mexico. This position suits professionals who enjoy reaching out to potential clients and working in a team where input matters. The role supports Bluelight’s growth by connecting with prospects and helping to expand the client base. What You Will Do Initiate outbound outreach to prospective clients Engage in projects that showcase Bluelight’s software development capabilities Work closely with team members to identify and pursue new business opportunities Contribute to a collaborative and supportive team culture What Bluelight Offers Remote work based in San Luis Potosi, Mexico Opportunities for professional development and continuous learning A team-oriented environment where contributions are valued Projects that focus on building quality applications for clients

Join Scale AI as a Support Specialist where you will initially work at Tier 0 and progress to Tier 1 readiness in a few weeks. This role requires handling a variety of contributor support issues, including those that are moderately complex, showcasing your judgment, investigative skills, and clear communication abilities. You will collaborate across teams to ensure contributors receive precise, prompt, and considerate support while also identifying opportunities to enhance workflows and documentation.This position is ideal for seasoned support professionals who thrive in a fast-paced environment and are comfortable working independently.You Will:Address routine and moderately complex contributor inquiries via email and chat, utilizing established workflows and your best judgment.Communicate with clarity, empathy, and professionalism.Document investigations, actions taken, and resolutions comprehensively in Zendesk or similar platforms.Recognize issues beyond the tier's scope and escalate them with detailed context and documentation.Provide feedback on workflows, macros, and documentation to boost efficiency and contributor satisfaction.Keep updated on relevant process and product changes through the provided resources.Ideally, You'd Have:Previous experience in high-volume customer support, platform support, or a similar role.Experience working remotely, demonstrating your ability to manage tasks independently and prioritize effectively without direct oversight.Excellent written and verbal English communication skills, with a knack for clear and professional interactions.Familiarity with customer service SaaS tools, Slack, and Google Workspace.Working Model & Tools:This is an independent contractor position, responsible for delivering specified services for an estimated six-month term. Continued engagement or transition to full-time employment may be considered based on performance and business requirements.Company equipment will be provided during your engagement.Collaborate asynchronously with internal teams as necessary.

Join Staubli Group as a Sales Administration and Business Support Specialist, where you will play a crucial role in enhancing our customer support operations. Your expertise will help streamline processes, provide vital support to our sales team, and ensure an exceptional experience for our clients.

About Bluelight Consulting Bluelight Consulting is a software consultancy with a presence across the United States and Central and South America. The team focuses on delivering technology solutions that improve user experiences and client satisfaction. Collaboration and growth are central to the work culture, and team members are encouraged to develop their skills in a supportive environment. Role Overview: Outbound Sales Development Representative This role is based in Guadalupe, Nuevo León, Mexico. The Outbound Sales Development Representative will join the sales team to help drive business growth. The position suits someone who enjoys working with others, values input from all team members, and is motivated to contribute to projects that reach a broad market. What You Will Do Support outbound sales initiatives to connect with potential clients. Engage with prospects to understand their needs and introduce Bluelight’s services. Collaborate with the sales team on strategies for expanding the client base. Participate in projects that contribute to building high-quality applications for clients. What Bluelight Offers Opportunities for continuous learning and professional development. A team culture that values collaboration and personal growth. Involvement in projects that make an impact in the software consultancy field. A diverse team with a strong presence across the Americas.

Join Our Dynamic Team in Guadalajara! | Outbound Sales (BDR)Utility Profit is an innovative U.S. tech company dedicated to simplifying the move-in process for tenants by enabling Property Managers to effortlessly set up electricity, water, gas, and internet with just one click.In a short span of 14 months, our Guadalajara Sales Hub has expanded dramatically from 4 to over 50 team members, and we are continuing to grow!Your Role:As an Outbound Sales Representative, you will be at the forefront of generating new business opportunities by reaching out to U.S. property managers. Your key responsibilities will include:Engaging with prospects through calls to educate them about our software and spark their interestScheduling online demonstrations with key decision-makersTracking and managing all outreach activities using HubSpot CRMDeveloping exceptional sales skills while thriving in a fast-paced, impactful roleThis position represents a fast-track opportunity for ambitious sales professionals eager to make a significant impact and accelerate their career growth.

Join Our Team in Guadalajara! | Outbound Sales RepresentativeUtility Profit is a rapidly expanding technology firm based in the U.S. that empowers Property Managers to streamline the move-in process for tenants by enabling the setup of electricity, water, gas, and internet with just a single click.In only 14 months, our Guadalajara Sales Hub has expanded from 4 to over 50 team members, and we’re poised for even more growth!Your Role and Responsibilities:As our Outbound Sales Representative, you will spearhead new business initiatives by actively engaging with U.S. property managers. Your key responsibilities will include:Conducting calls to inform and educate prospects about our innovative software solutions to spark interest.Scheduling online demonstrations with influential decision-makers.Tracking and managing all outreach efforts using HubSpot CRM.Enhancing your sales skills in a dynamic, high-impact environment while rapidly advancing your career.This position offers a fast-track career opportunity for motivated sales professionals eager to make a significant impact and climb the career ladder swiftly.

Join hireframe as a Technical Support Specialist within our expanding Customer Experience team. Reporting directly to the VP of Customer Experience, you will play a pivotal role as the first line of support in our organization. You will be responsible for managing the support queue, ensuring customer inquiries are prioritized according to our Service Level Agreements, and serving as the operational backbone of our customer support function. This hands-on, process-oriented role emphasizes the troubleshooting of workflow and configuration issues, reproducing bugs, gathering context, and documenting findings for escalation to Customer Success, Product, or Engineering.This position is perfect for individuals who are methodical, technically adept, and eager to contribute to the foundational growth of a dynamic company. Availability during Eastern business hours is essential.

Job Type: Contractor or Full-time Location: Guadalajara, Jalisco (Hybrid) About Ottimate Ottimate builds an AI-driven Accounts Payable automation platform for finance teams. The platform streamlines invoice-to-payment processes, helps reduce operational costs, prevents overpayments, and supports policy compliance. Role Overview The Product Support Specialist joins the Product Support team, focusing on Level 1 (Tier 1) customer interactions. This role handles general customer questions, provides initial technical support, and works to maintain strong customer satisfaction. Collaboration with both the Support group and specialized teams is part of the daily routine, with guidance from Level 2 mentors or leads as needed. Main Responsibilities Participate as a member of the Tier 1 Support Group. Respond promptly and courteously to customer inquiries, following established service level agreements (SLAs). Work with team members to resolve customer issues efficiently. Join team meetings and collaboration sessions to stay current on product updates and recurring issues. Opportunities for Growth Potential to expand into specialized support areas after a brief introductory period, based on business needs. Collaborate with subject matter experts to address complex customer challenges. Use the Jira platform to escalate issues to engineering and track them through resolution. Support and Development Seek guidance from Level 2 mentors or leads when handling difficult customer questions or technical issues. Work with senior team members to further develop troubleshooting and support skills. Escalate unresolved matters to higher-level team members or leads when necessary. Qualifications Advanced English proficiency. Comfort working in an environment with shifting priorities. Experience in a customer-facing support role, using ticketing systems such as Jira, Freshdesk, or similar. SaaS background is a plus. Basic knowledge of technical support and troubleshooting methods. Strong communication skills, able to explain technical information clearly. Familiarity with API and CSV data integrations is highly desirable. Experience with Jira, Freshdesk, or other ticketing platforms. Understanding of accounting terminology is a plus. Collaborative approach and eagerness to learn.

Join our dynamic team as an Enterprise Support Specialist at Restaurant365, where you will play a crucial role in delivering exceptional support to our enterprise clients. Your expertise will help ensure their success and satisfaction with our innovative software solutions designed specifically for the restaurant industry.In this position, you will troubleshoot complex issues, provide training on our platform, and collaborate with cross-functional teams to enhance the customer experience. If you are passionate about technology and customer service, we want to hear from you!

About Bluelight Consulting Bluelight Consulting delivers software consultancy services focused on building and implementing technology solutions that improve user experiences. The team serves clients across the United States and Central and South America, with a commitment to quality and client satisfaction. The company values collaboration and aims to create a workplace where team members can grow and develop their skills. Role Overview: Outbound Sales Development Representative - Latin America This position is based in Chihuahua City, Mexico. The Outbound Sales Development Representative joins a growing team and plays a key role in supporting Bluelight’s expansion. The role suits someone who enjoys working in a setting where priorities shift and contributions matter. Expect involvement in projects that influence the market and opportunities to help shape the company’s continued growth. What to Expect Work on outbound sales campaigns targeting new clients in Latin America. Engage with prospects to introduce Bluelight’s software consultancy services. Contribute to building a pipeline of potential clients and support business development goals. Collaborate with colleagues in a supportive, team-focused environment. Opportunities for learning and professional development are part of the culture. What Bluelight Values Continuous learning and personal growth Hard work and dedication Teamwork and open communication Delivering high-quality results for clients Bluelight welcomes candidates who are motivated by software development, interested in sales, and ready to contribute to a growing consultancy. Applications are open to those eager to join a collaborative and diverse team.

About Bluelight Consulting Bluelight Consulting delivers technology solutions for clients across the United States and Latin America. The team focuses on high-quality results, strong customer service, and a collaborative workplace. As the company grows, team members have opportunities to develop their skills and advance their careers. Role Overview The Outbound Sales Development Representative (SDR) will support Bluelight Consulting’s expansion in Latin America from a remote position based in Zapopan, Jalisco, Mexico. This role is central to the company’s growth strategy. What You Will Do Connect with potential clients to introduce Bluelight Consulting’s services Collaborate with colleagues to identify new business opportunities Contribute to projects that support the development of new applications Engage in ongoing learning and professional development Work Environment Bluelight Consulting values teamwork, open communication, and continuous improvement. The company encourages every team member to grow professionally and take on meaningful challenges.

About Bluelight Consulting Bluelight Consulting is a software consultancy with a focus on building technology solutions that improve users’ lives. The company has a strong presence in the United States, Central America, and South America. Bluelight values exceptional client service, quality work, and customer satisfaction. The team culture emphasizes collaboration, growth, and a supportive environment where people can develop their skills. Role Overview: Outbound Sales Development Representative This remote position is based in Saltillo, Coahuila, Mexico, and supports Bluelight’s growth across Latin America. The Outbound Sales Development Representative will help drive business by identifying leads and contributing to projects that deliver high-quality applications. The role suits those who enjoy working with others, sharing ideas, and seeing their efforts make a difference. What You Will Do Identify and reach out to potential clients to generate new business opportunities Collaborate with team members to support sales strategies and project goals Participate in building relationships with prospects and clients Contribute to the delivery of applications that stand out in the market What Bluelight Offers A collaborative environment that values each team member’s input Opportunities for continuous learning and personal development Support for professional growth within a growing consultancy Those interested in sales and eager to join a growing software consultancy are encouraged to apply.

About Bluelight Consulting Bluelight Consulting delivers software solutions for clients across the United States and Central/South America. The team focuses on building applications that improve user experiences and meet high quality standards. As the company grows, it invests in a collaborative work culture where team members can develop their skills and advance their careers. Role Overview: Outbound Sales Development Representative (Remote, Latin America) This remote position is based in Aguascalientes, Mexico, and supports Bluelight’s expansion throughout Latin America. The Outbound Sales Development Representative will join a growing team and play a key role in connecting with potential clients. The work environment values contributions, new ideas, and personal growth. What You Will Do Identify and engage prospective clients for Bluelight’s software consulting services Initiate outbound outreach to build relationships and generate qualified leads Collaborate with team members to refine outreach strategies and messaging Participate in projects that support the company’s growth in the region What Bluelight Offers Supportive, collaborative team culture Opportunities for continuous learning and professional development Challenging projects with real impact in the software industry Recognition for contributions and space to share ideas Who Should Apply This role suits individuals who enjoy building relationships, thrive in energetic settings, and want to grow in a consultancy focused on technology. A genuine interest in software development and a drive to help clients succeed are important for success at Bluelight.

About Bluelight Consulting Bluelight Consulting is a software consultancy with teams across the United States and Central and South America. The company focuses on building and delivering software solutions that improve user experiences. Quality and client satisfaction are at the center of every project. Team members work in a collaborative setting that values growth and learning. Role Overview: Outbound Sales Development Representative This remote position is based in León, Guanajuato, Mexico, and supports Bluelight’s Latin America operations. The role suits someone who enjoys a workplace where ideas and contributions matter. The team values initiative, attention to detail, and a willingness to learn. What You’ll Do Engage in outbound sales activities to connect with potential clients. Support business development by identifying and qualifying leads. Contribute to projects that help grow Bluelight’s presence in the software consultancy market. Work closely with a diverse team that encourages collaboration and professional development. What We Value Motivation and a willingness to learn. Strong communication and interpersonal skills. Interest in software development and technology consultancy. Ability to thrive in a team-oriented, remote environment. Why Join Bluelight? Work on meaningful projects with a team that values each member’s input. Opportunities for continuous learning and personal development. Be part of a growing company with a diverse, supportive culture.