Onboarding Customer Success Specialist

Doctoralia Mexico helps millions of patients connect with healthcare specialists through digital tools designed to improve clinical practice. As a major SaaS platform in Mexico and a recognized name in digital healthcare, the company works to make healthcare more efficient and focused on patient needs. Role overview The Onboarding Customer Success Specialist plays a key role in welcoming healthcare professionals to the Doctoralia platform. This position guides new users through their initial steps, builds trust, and helps them feel confident using Doctoralia’s digital solutions. The aim is to prepare each specialist for ongoing success and support the broader move toward digital healthcare. Main responsibilities Oversee the entire onboarding process for new clients, making sure they integrate smoothly and gain early confidence with the platform. Train and support healthcare professionals in using Doctoralia’s digital tools, tailoring sessions to each specialist’s needs. Identify areas for improvement during onboarding and recommend practical changes to enhance the user experience. Monitor each client’s progress in the early stages, anticipating and resolving issues before they become obstacles. Collaborate with Product and Support teams to share user feedback and help refine Doctoralia’s solutions. Requirements 1 to 2 years of experience in Customer Success or Account Management, managing a portfolio of 100-150 clients. Comfortable working in startup, marketing, or advertising environments. Ability to read and analyze data to improve campaign outcomes. Location This role is based in Mexico City.

About Owner.comOwner.com is transforming the way local restaurants thrive in the digital landscape through innovative AI-driven solutions.Our advanced AI technology enhances SEO, marketing strategies, and online ordering systems to boost first-party orders. Unlike traditional software solutions that require small business owners to become tech-savvy, Owner provides a proven, expert-driven system that simplifies success.We empower independent restaurants to compete on equal footing with larger chains, allowing them to reclaim their market share.Our VisionWe aim to help not just restaurants but all local businesses facing challenges from large tech corporations. Our solution for restaurants will eventually extend to assist every type of local business, ensuring their success in the digital age.Our goal is for millions of local business owners to utilize our technology to thrive.Explore our Series C memo here →Our TractionSince our inception in 2020, we have generated tens of millions in revenue and processed over half a billion dollars in online orders. One in five Americans has interacted with an Owner.com website.We've empowered over 20,000 restaurant owners, saving them nearly $200 million in fees.Our TeamOur rapidly growing team is made up of top talent from leading companies in the SMB software sector, including Shopify, HubSpot, DoorDash, and Stripe. We are poised to scale even faster to meet our customer growth demands.

About Owner.com Owner.com helps local restaurants grow by using advanced AI. Our technology improves SEO, marketing, and online ordering, making it easier for restaurants to increase direct orders. Instead of handing off complex software, Owner.com offers a streamlined system managed by a team with industry experience. Clients benefit from access to engineers and marketers, resources usually available only to large chains. Our Vision Owner.com exists to help independent restaurants compete and succeed online. But our mission goes further. Many local businesses struggle as large tech companies take their customers and profits. Once our restaurant solutions are fully developed, we plan to expand and support other local businesses as well. We see a future where millions of local business owners use our technology to thrive in the digital world. Read our Series C memo Company Growth Since our start in 2020, Owner.com has generated revenue in the tens of millions and processed more than half a billion dollars in online orders. Today, 1 in 5 Americans has used an Owner.com website. We have helped over 20,000 restaurant owners save nearly $200 million in fees. Our Team Our team includes talent from companies like Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire, and Stripe. As we plan for significant growth in 2026, we welcome people who want to make a difference for local businesses.

Housecall Pro creates tools that help service professionals manage and grow their businesses. The company supports home service experts across the United States, aiming to make their daily operations easier and give them more time for what matters. While the headquarters are in Denver, Colorado, the team includes colleagues from Mexico, Brazil, Poland, the Philippines, and other locations. Employees and customers are encouraged to thrive together, and leadership invests in both customer success and team member growth. Role overview The Onboarding Specialist welcomes new service professionals (Pros) to the Housecall Pro platform. This position coordinates the onboarding journey, making sure Pros have a smooth start and receive dedicated support as they get started. Acting as the main contact after enrollment, the Onboarding Specialist guides Pros through their first steps, answers questions, and resolves any concerns that arise. The goal is to help new users feel confident and see the value of Housecall Pro early in their experience. An ownership mindset is essential, as this role continues the positive momentum from sales into onboarding. What you will do Build relationships with new Pros throughout onboarding, including account activation, transition, product adoption, and value delivery Act as the main resource for Pros during their early experience, ensuring a smooth transition from sales to onboarding Highlight the value of Housecall Pro and help new users feel confident in their decision Location This position is based in Mexico. Benefits Paid holidays and flexible time off A culture that encourages innovation and values ideas from all levels

Housecall Pro supports home service professionals across the United States by offering tools that help them manage and grow their businesses. With a headquarters in Denver and a global presence, including team members in Mexico, Housecall Pro values collaboration, innovation, and career growth. The company encourages employees to share ideas and invests in both its customers and its people. Role overview The Onboarding Specialist in Mexico plays a key role in helping new service professionals (Pros) get started with the Housecall Pro platform. This position coordinates onboarding activities, answers questions, and provides guidance to ensure Pros feel confident using the product. As the primary contact during the post-enrollment phase, the Onboarding Specialist works to build trust and demonstrate the platform's value early on. Success in this role relies on a proactive approach, empathy, and strong problem-solving abilities. The team is dedicated to supporting new Pros and helping them feel assured in their decision to join Housecall Pro. What you will do Manage relationships with new Pros throughout onboarding, including account activation and product adoption Act as the main resource for Pros in their early stages, ensuring a smooth transition from sales to onboarding Highlight the value of Housecall Pro and help Pros build confidence in their choice Benefits Paid holidays Flexible, take-it-as-you-need-it scheduled time off An open culture where all ideas are valued

Join our dynamic Customer Onboarding team at Turnitin as an Onboarding Consultant, a role that empowers you to engage and motivate both new and existing customers across the Americas. We are looking for a passionate and meticulous education technology professional who thrives in a flexible environment.In this position, you will play a crucial role in ensuring customer success by guiding them through change management and training. You will share industry best practices and facilitate the seamless implementation of our Turnitin product suite. By taking a consultative approach, you will tailor your guidance to align with each customer’s unique goals and challenges, ensuring they feel supported throughout their adoption journey.Your responsibilities will include delivering inspiring and interactive training sessions, helping customers integrate our products into their teaching and learning strategies effectively. You will also be a trusted partner, assisting customers in translating best practices into practical workflows that meet their institutional needs. With empathy and optimism, you will address technical challenges and proactively identify potential risks associated with product adoption, recommending strategies to foster successful outcomes.Additionally, you will manage the onboarding process from start to finish, coordinating various projects, and maintaining exceptional communication with customers. Your expertise will not only enhance customer satisfaction but also extend Turnitin’s influence in promoting academic integrity worldwide.

Join our dynamic team as an Onboarding Specialist, where you'll be instrumental in shaping the onboarding journey for our newest customers. In collaboration with other specialists and leadership, you will enhance our onboarding processes by providing exceptional support in data migration, software configuration, and training. Your role is crucial in ensuring our clients embark on a successful, long-term partnership with us.Key Responsibilities Oversee the onboarding process for a diverse clientele, managing 20-40 customers monthly through various communication channels including phone, email, and video conferencing. Assist customers with data migration utilizing export and import tools effectively. Evaluate and address customer-specific needs, guiding the configuration process accordingly. Conduct training sessions for new customers and their teams on software functionalities. Deliver a seamless and efficient customer launch experience. Act as a bridge between customers and our Product team, relaying valuable customer feedback. Proactively resolve issues and manage escalations with professionalism. Collaborate with leadership to continuously improve onboarding systems and playbooks. Qualifications2-4 years of relevant experience in onboarding, training, customer service, or project management.A strong passion for customer success and building positive relationships.Proficiency in data migration processes and Microsoft Excel.Excellent project management skills, with the capability to juggle multiple customer engagements simultaneously.Outstanding written and oral communication skills.Meticulous attention to detail and superior organizational skills.Comfortable leveraging technology tools (CRM, Slack, etc.) in a remote work setting.Adept at thriving in a fast-paced, evolving environment.A quick learner with the ability to master new software and become a product expert.Must be located in Mexico.BenefitsAt Hireframe, we pride ourselves on being a remote-first organization, with team members across the United States, Mexico, and the Philippines. Our comprehensive benefits package includes: Flexible permanent remote work options. Generous Paid Time Off. Health Maintenance Organization (HMO) coverage. Annual performance bonuses. Dedicated coaches to provide additional support and skill development. Opportunities for ongoing professional growth. We believe in fostering a supportive environment that promotes professional development and personal success, ensuring that our team members excel in their careers.Learn MoreStay connected with us for updates on open roles and industry insights.Follow us on: Instagram

Housecall Pro supports home service professionals across America by providing tools to help them run their businesses more efficiently. The company’s team operates globally, including in Mexico, and values both customer success and employee growth. Leadership encourages big ideas and invests in solutions for customers and team members alike. Role overview The Onboarding Specialist in Mexico plays a key role in welcoming new service professionals (Pros) to the Housecall Pro platform. This position coordinates the onboarding process, answers questions, and ensures each Pro has a positive experience as they get started. As the main contact after enrollment, the Onboarding Specialist guides Pros through early adoption, helps them become comfortable with the platform, and demonstrates the value of Housecall Pro’s solutions. Success in this role requires a proactive approach to problem-solving, empathy, and a strong commitment to helping new Pros succeed. The Onboarding Specialist also acts as an extension of the sales experience, reinforcing to new Pros that they made the right choice. What you will do Manage relationships with new Pros during onboarding, including account activation and product adoption Serve as the dedicated resource for Pros in their early lifecycle, ensuring a smooth transition from sales to onboarding Reinforce the value of Housecall Pro and help Pros feel confident in their decision to join Benefits Generous paid holidays Flexible time off, available as needed A culture that values big ideas from every team member

Join ALTEN Mexico, a leading engineering firm dedicated to providing innovative solutions for engineering, technology, and product development across diverse industries.As an Aftersales Warranty Specialist, you will be instrumental in the Aftersales Premium Car department. Your primary responsibility will be to conduct technical and analytical evaluations of automotive warranty cases, positioning you as a subject-matter expert in aftersales, engineering, quality, and service operations.This senior-level position demands a high degree of technical expertise, sound judgment, and outstanding communication skills. You will serve as a technical authority and a trusted decision-maker, ensuring warranty decisions are consistent, fair, and well-documented, thereby safeguarding the company’s financial interests and brand reputation.Key ResponsibilitiesThoroughly evaluate automotive warranty claims by analyzing technical reports, failure analyses, and field data.Determine warranty applicability based on company policies, contractual terms, and legal or regulatory requirements.Analyze detailed technical documentation regarding vehicle or component failures.Assess root cause analyses, test results, and usage conditions to establish warranty coverage.Work closely with engineering and quality teams to understand failure mechanisms and design intent.Accurately interpret warranty terms, exclusions, and limitations.Monitor warranty trends, claim rates, and cost drivers.Identify abnormal patterns, emerging quality risks, or supplier-related issues.Maintain and update warranty procedures, guidelines, and decision frameworks.Effectively communicate complex technical or legal topics to both technical and non-technical audiences.

Doctoralia connects patients and medical specialists in Mexico through technology. As a leading healthcare platform and SaaS provider for the medical sector, Doctoralia supports millions in accessing care and helps clinics deliver digital, patient-centered services. Role overview The Customer Success Team Leader oversees a team that responds to support requests by phone, chat, and email. The main goals are to maintain high customer satisfaction (CSAT) and strong first call resolution (FCR) rates. This leader guides team members to understand client needs, resolve issues, and provide timely solutions. What you will do Manage and support a customer success team handling incoming inquiries across multiple channels Coach team members to address client needs and challenges effectively Monitor and improve CSAT and FCR metrics Work closely with other internal teams to achieve service goals and drive continuous improvement Location This position is based in Mexico City.

Doctoralia connects patients and healthcare specialists across Mexico through its digital platform. The company’s SaaS tools aim to make clinical practice more efficient and patient-focused for medical professionals and their teams. Role overview The Operations Support Specialist coordinates and improves daily operations at Doctoralia’s Mexico City office. This position works with both internal teams and external clients, handling a mix of administrative tasks, incident resolution, and process improvement initiatives. What you will do Assist internal teams with daily operations, ensuring workflows remain efficient and incidents are resolved quickly. Update and maintain databases, reports, and documentation, keeping all information accurate and confidential. Identify areas where operational procedures can be improved and suggest practical solutions to increase efficiency. Coordinate with suppliers and various internal departments to meet deadlines and maintain service quality. Track key operational metrics and share insights to support business decisions. Requirements 1 to 2 years of experience in operations, administration, or support roles, including administrative work and incident management. Comfort working in startup, marketing, or advertising environments. Familiarity with Jira, Salesforce, CRMs, or similar operational management platforms. Strong organizational skills, a proactive mindset, and effective problem-solving abilities.

About Doctoralia Doctoralia’s mission is to humanize healthcare through technology. As a leading SaaS platform in Mexico’s medical sector, Doctoralia connects millions of patients with specialists and helps transform clinical practice into a more efficient, patient-focused digital experience. Role Overview The Customer Success Inbound Agent serves as a strategic partner to healthcare professionals, supporting their success and business growth. This role is the first point of contact for new clients, guiding them through adopting Doctoralia’s digital solutions and ensuring a positive experience from the start. The focus is on building strong, lasting relationships and helping doctors get the most value from the platform. What You Will Do Handle incoming requests from new clients, offering tailored guidance to understand their goals and needs. Lead the onboarding process so users can make the most of the platform’s features from day one. Serve as the main contact for clients: answer questions, provide support, and anticipate needs with empathy and speed. Track how clients use the platform by monitoring key metrics and use data to spot areas for improvement or where intervention is needed. Work closely with sales and product teams to share feedback on client experiences and help improve processes and services. Location This position is based in Mexico City.

As a Renewal Sales Specialist at Hitachi Vantara, you will play a crucial role in managing, selling, renewing, and expanding service relationships with our customers. Your mission will be to maximize revenue through maintenance renewal contracts while providing exceptional support and service.About Hitachi Vantara:We are the data foundation trusted by innovators across the globe. Our high-performance data infrastructure empowers a variety of industries, from financial institutions to entertainment venues, enabling them to harness data effectively and achieve remarkable results.Join us in shaping the future of data-driven solutions as we embark on our next phase of growth. We value diversity and encourage individuals who are passionate about making a significant impact with data to apply.The Team:The Renewal Sales team consists of dedicated advisors focused on selling maintenance renewal contracts. Our goal is to ensure optimal support for our clients while driving revenue growth through strategic contract renewals for both hardware and software services. Collaboration is key, and you will work closely with customers, channel partners, and field sales teams.Your Role:As a Renewal Sales Representative, you will assess opportunities, drive efficiencies, and enhance profitability within the renewal lifecycle. You will engage with various internal stakeholders, including sales teams and support divisions, to facilitate negotiations and deliver accurate forecasts to leadership.

Join ALTEN Mexico, a leading force in the engineering and technology sectors, where we are dedicated to creating innovative solutions for a diverse range of industries including Automotive, Energy, and Aeronautics. With a robust team of over 250 specialists and the support of the ALTEN Group, operating in 30 countries with more than 46,000 engineers, we thrive on transforming complex challenges into pioneering solutions.As an IT Security Specialist, you will play a vital role in protecting our systems and data. Your expertise will significantly contribute to the formulation, execution, and oversight of comprehensive security protocols that safeguard our information assets and ensure compliance with regulatory requirements.Main Responsibilities: Formulate and execute IT security policies and procedures to maintain system integrity. Supervise security systems and controls, evaluating their effectiveness in safeguarding corporate assets. Conduct risk assessments to pinpoint vulnerabilities and propose mitigation strategies. Facilitate training sessions to inform employees about security best practices and protocols. React to security incidents, performing investigations and delivering detailed reports. Stay informed about the latest security threats, trends, and compliance mandates.

Join Okendo as a Customer Success Manager and play a pivotal role in enhancing our customer experience. In this remote position, you will be responsible for ensuring our clients achieve their desired outcomes, fostering strong relationships, and driving product adoption and satisfaction.Your ability to understand customer needs and deliver tailored solutions will be crucial in helping customers maximize their success with our platform.

Role overview This remote Customer Support Representative role at Mitratech centers on being the first point of contact for customers in Mexico. The position involves clear communication and practical problem-solving to create a positive experience for every customer. What you will do Respond promptly to customer inquiries and questions Provide accurate information about Mitratech products Address and resolve customer issues, focusing on satisfaction Collaborate with team members to maintain and improve service quality Location This position is fully remote and available to candidates located in Mexico.

Join us at pfm as we enhance our operations across Mexico, Brazil, Argentina, Colombia, Chile, and Peru. We are actively seeking a Senior Regulatory and Startup Specialist in Mexico to be a vital part of our team! In this pivotal role, you will leverage your extensive experience in regulatory affairs and site startup processes. Your responsibilities will vary based on your location and may include, but are not limited to, the preparation and submission of clinical trial applications to the relevant Competent Authorities and IRB/Ethics Committees, review and adaptation of Informed Consent Forms, collection and quality review of essential documents, assisting sites with IRB/EC submissions, and supporting the Site Contract Management team with budget and contract negotiations. As a Senior Regulatory and Startup Specialist, you may serve as a Subject Matter Expert for inquiries from other in-country team members (including CRAs and CSSs) regarding site startup activities. You will also provide training to less-experienced staff, and may be identified as the owner of country-specific tools and guidance documents, facilitating knowledge sharing on local startup activities and ensuring compliance with both local and international clinical trial regulations. Key Responsibilities: Ensure timely and quality delivery of site activation readiness within assigned countries/sites, proactively identifying and mitigating risks. Prepare Clinical Trial Application Forms and comprehensive submission dossiers (including initial submissions and amendments) for Competent Authorities, Ethics Committees, and other local bodies, adhering to local requirements and timelines to obtain necessary approvals for clinical trials. Engage with Competent Authorities and Ethics Committees to facilitate smooth submission processes and address any queries.

As a Validation Specialist at Samsara, you will play a crucial role in ensuring the quality and compliance of our products. Your expertise will contribute to the integrity of our solutions and customer satisfaction. Join our dynamic team and help us redefine the standards of validation in the tech industry.

Housecall Pro creates tools for home service professionals, helping them manage their businesses more efficiently. The company’s mission centers on supporting those who maintain America’s homes, aiming to free up their time and improve their quality of life. The team is headquartered in Denver, Colorado, with colleagues working from Mexico, Brazil, Poland, the Philippines, and other countries. Housecall Pro values career growth and encourages input from every team member, no matter their location. Role overview The Payment Support Specialist acts as the primary contact for service professionals (Pros) who have questions about payments. This position calls for strong communication skills, especially when handling difficult conversations. Listening carefully, building rapport, and explaining complex payment topics in clear language are key parts of the job. Daily tasks include investigating high-risk accounts and transactions, troubleshooting technical problems, and sharing feedback with risk, product, engineering, and customer success teams to advocate for Pros. The support team looks for empathy, motivation, and a commitment to improving the experience for every Pro. What you will do Respond to payment-related issues for customers by phone and in writing, covering topics such as lending, account takeovers, debt collection, account reconciliation, and high-risk transactions Assist Pros in securing their accounts and provide best practices for account safety Interpret and help reconcile merchant services account ledgers Troubleshoot technical issues and support a diverse group of customers Advise on chargeback prevention and mitigation, including gathering and submitting supporting evidence Collaborate with other teams to ensure Pros receive seamless support Benefits Flexible paid time off and paid holidays An open culture where team members’ ideas are welcomed Location This Payment Support Specialist position is based in Mexico.

Join our dynamic team at Insider One as we redefine the marketing landscape! We are looking for an enthusiastic Inside Sales Specialist to help us drive customer engagement and sales in the vibrant market of Mexico.About Insider OneAt Insider One, we pride ourselves on being the leading platform that empowers marketing and customer engagement teams by providing a comprehensive suite of tools to unleash their full potential.What started as a small team with a groundbreaking vision has blossomed into a global powerhouse with over 1,500 talented individuals from 50 different nationalities, spread across more than 30 offices. Our cutting-edge technology integrates AI and a robust Customer Data Platform (CDP) to deliver unparalleled data-driven marketing solutions.Recently, we achieved a significant milestone by securing a $500M Series E funding round, led by General Atlantic, and backed by prestigious investors like Sequoia Capital and QIA. With over 2,000 clients, including Fortune 500 giants such as Samsung and Nike, we are making waves in the industry.Recognized as one of the few woman-founded and women-led B2B SaaS unicorns in the world, Insider One is consistently celebrated for its leadership in marketing technology. Join us and be part of a company that is not only changing the game but is also loved by clients and analysts alike!