Role overview Jobgether is seeking a Customer Success Manager based in Israel to support a partner company. The focus is on helping enterprise and mid-market clients adopt an AI-powered SaaS platform. This position combines customer strategy, product adoption, and commercial growth, with an emphasis on building strong relationships and achieving measurable outcomes. What you will do Serve as a trusted advisor to senior client stakeholders, linking business goals to practical, data-driven solutions Design and implement new workflows using AI tools to meet client needs Oversee complex customer programs, often navigating ambiguity to deliver clear value Balance strategic planning with hands-on execution in a collaborative environment Manage client relationships, resolve technical issues, and support commercial objectives such as renewals and account growth Who thrives in this role This position fits those who like to shape and improve processes while also taking an active role in execution. Success depends on blending strategic thinking with practical problem-solving in a collaborative and evolving setting.

Jobgether is looking for a Customer Success Manager with a strong background in Ad Tech to support clients in Israel. This position centers on guiding customers to get the most from Jobgether’s advertising technology solutions. Role overview This role focuses on leading client onboarding, offering ongoing support, and working with internal teams to improve the customer experience. Understanding client needs and clearly explaining the value of Jobgether’s technology are central to daily work. What you will do Lead onboarding for new clients using Jobgether’s ad tech platform Provide continuous support and guidance to help clients achieve strong results Collaborate with teams across the company to improve the customer journey Identify client needs and communicate how Jobgether’s technology addresses them Requirements Experience in Ad Tech or digital advertising Strong communication skills Ability to work closely with clients and internal teams Based in Israel

Role overview Jobgether is hiring a Director of Customer Success in Israel. This leadership position shapes how customers interact with Jobgether’s products and services. The focus is on ensuring satisfaction and building lasting relationships. Success in this role depends on close work with colleagues across the company, making sure clients receive genuine support and value at every stage. Key responsibilities Lead and mentor the customer success team, supporting their growth and effectiveness Collaborate with other departments to provide steady, high-quality support Develop strategies to boost customer satisfaction and retention Take an active role in shaping the customer journey and supporting Jobgether’s growth

About UsAt Redis, we are pioneers in building the technology that powers the fast applications that shape our world. Whether you're checking the weather, processing a credit card, or tracking your flight status online, our solutions are at work. Join us at Redis, where you will engage with cutting-edge technology to deliver exceptional experiences to over 10,000 customers globally. Are you ready to be part of a faster, simpler world?Why You Will Love Working HereWe are on the lookout for a dynamic Customer Success Manager (CSM) to be part of our Customer Success team. In this role, you will manage relationships with some of Redis's most significant customers. The ideal candidate will be a proactive multi-tasker with an unwavering positive attitude, a passion for overcoming challenges, and a commitment to putting customers first. If you thrive in a fast-paced, ever-changing environment and are dedicated to going above and beyond for clients, this is the perfect opportunity for you.Your Responsibilities Include:Acting as the primary contact for our high-value customers, forging strong relationships and establishing yourself as their trusted advisor.Leading the onboarding process to facilitate client adoption of the Redis technology platform.Project managing and delivering world-class solutions for client integrations and post-launch expansions.Collaborating closely with your commercial team to identify business opportunities and formulate account strategies.Proactively identifying and addressing churn risks.

About CandexCandex is an innovative and rapidly expanding global B2B fintech company dedicated to transforming the way businesses conduct transactions. Our technology-driven platform simplifies the purchasing process for enterprise buyers, making it swift and efficient. As a recognized innovator in procurement, featured in the ProcureTech 100, our SaaS solution and associated services radically enhance the buying experience for large corporations worldwide. With Candex, buyers experience hassle-free purchasing, vendors receive payments quickly, and procurement teams gain enhanced control over their transactions — a win-win for everyone involved!We cater to the Global 2,000, including some of the world's largest firms. Having raised over $130 million from top-tier investors like Goldman Sachs, 9Yards Capital, JP Morgan, American Express, Altos, Craft, and NFX, we are proud to extend our reach across nearly 50 countries. As we grow, we seek ambitious and enthusiastic individuals to join our mission of revolutionizing supplier engagement and payment processes.The RoleWe are in search of a passionate Customer Success Manager who thrives on driving customer success, fostering trustful relationships, and contributing to substantial growth within a dynamic and collaborative environment.In this role, you will support our enterprise clients from the Go Live stage through the entire lifecycle. Your responsibilities will include managing user communications, conducting training sessions, creating customized content, and facilitating webinars, while also monitoring usage, engagement, and transaction performance to identify opportunities for improvement and mitigate potential risks. You'll offer tailored recommendations to enhance platform utilization, take part in business reviews, and collaborate across departments, including Support, Operations, Product, and Sales, to address issues and ensure effective communication. Additionally, you will partner with RVPs of Customer Success and Sales to drive account growth.This position reports directly to the Customer Success Team Manager.

WalkMe, a subsidiary of SAP, has pioneered the Digital Adoption Platform (DAP) to empower business leaders to leverage technology fully in today's intricate digital environment. By utilizing WalkMe's capabilities—guidance, engagement, insights, and automation—organizations can enhance workforce efficiency, provide executives with deeper visibility into digital usage, and optimize their digital assets, facilitating successful digital transformation.In collaboration with SAP, WalkMe is transforming the digital journey for businesses, enabling them to unlock the true potential of SAP's comprehensive ERP solutions while significantly improving user experience and productivity through WalkMe's user-friendly digital adoption platform.We are on the lookout for a dynamic Customer Success Manager who can elevate digital adoption and WalkMe to new heights.As a Customer Success Manager, you will serve as a trusted advisor for a portfolio of up to 10 Fortune 1000 clients, managing a revenue stream of up to $6 million annually. Your role will involve understanding your clients' digital adoption objectives and recommending tailored solutions to ensure they derive maximum value from our platform, ultimately helping them meet or exceed their goals. You will report directly to the Manager of Customer Success.

About GuiddeGuidde is an innovative AI-driven digital adoption platform designed to be the central hub for knowledge creation and consumption within modern organizations. Established in 2020 by a team of seasoned entrepreneurs, we leverage generative AI technology to seamlessly transform workflows into comprehensive, multi-format documentation in just a matter of minutes. Our platform empowers teams to scale knowledge effectively across employees, customers, and AI systems, converting everyday processes into instant in-app video guides that are integrated right where work occurs.Over 4,500 organizations around the globe, ranging from agile startups to Fortune 500 giants, trust Guidde to alleviate support burdens, expedite onboarding, and provide on-demand access to knowledge. We are committed to shaping the future of how knowledge is developed, shared, and utilized.The ideal candidate embodies the spirit of a 'Guidder' — clear, impactful, and dedicated to delivering genuine value. We thrive in a startup environment that emphasizes strategic planning, collaborative execution, and an unwavering focus on customer success. Join us to be part of a dynamic team that is redefining knowledge accessibility.

Join Datadog as an Enterprise Customer Success Manager in Tel Aviv, where you will play a pivotal role in ensuring our enterprise clients achieve their desired outcomes with our platform. You will be the main point of contact for high-value customers, guiding them through the onboarding process, and helping them leverage our tools to drive success. This is an exciting opportunity to work with cutting-edge technology in a dynamic and fast-paced environment.

Jobgether is looking for a Technical Account Manager based in Israel. This position centers on building strong client relationships and making sure our technical solutions align with client needs. What you will do Support clients by addressing their questions and concerns Troubleshoot technical issues as they arise Work closely with the product team to improve our services What we look for Clear and effective communication skills Experience or interest in technology and customer service A proactive approach to solving problems and building partnerships This role offers the chance to make a direct impact on client satisfaction and contribute to the ongoing development of jobgether’s offerings.

The Partner Success Manager at wix2 works at the center of partner relationships. This position is based in Tel Aviv and focuses on helping partners reach their business objectives. Role overview Building and maintaining strong connections with partners is key in this role. The Partner Success Manager provides strategic guidance and ensures that partners receive high-quality support throughout their journey with wix2. Collaboration Close collaboration with internal teams is part of the daily routine. By working together, the goal is to improve partner engagement and support growth for both wix2 and its partners.

We are seeking a dedicated Customer Success Engineer to join our dynamic team at Riskified. In this role, you will be instrumental in ensuring our clients achieve their desired outcomes while leveraging our cutting-edge technology. You will work closely with customers to understand their needs, troubleshoot any issues, and provide exceptional support.As a Customer Success Engineer, you will collaborate with various teams within the company to advocate for our clients and drive continuous improvement. Your technical expertise and customer-centric approach will be key to your success in this position.

Role Overview Logz.io is hiring a Customer Success Engineer in Tel Aviv. This role focuses on helping customers reach their goals with Logz.io’s observability platform. Acting as an advisor, the Customer Success Engineer guides customers to get the most value from the company’s solutions. What You Will Do Support customers throughout their journey with Logz.io’s platform Advise on product features and best practices to help customers achieve success Work closely with product and engineering teams to share customer feedback Contribute to ongoing improvements by identifying areas for enhancement Build strong relationships with customers through clear and thoughtful communication What You Bring Technical background and ability to understand complex platforms Strong communication skills Collaborative approach when working with internal teams and customers

About PayoneerFounded in 2005, Payoneer is a leading global financial platform that simplifies cross-border business transactions. Our mission is to empower the world's underserved businesses, connecting them to a growing global economy. With a diverse team of over 2,500 professionals across 190 countries, we are dedicated to serving our customers and partners.We streamline financial workflows—ranging from global payments and compliance to multi-currency management and providing working capital—equipping businesses with the essential tools to operate efficiently and scale with confidence.Position OverviewPayoneer is on the lookout for a Senior Director, Head of Global Customer Success who will spearhead our global Customer Success strategy.This pivotal role entails leading a global team through matrix management, collaborating with regional Customer Success leaders across the globe. Your key objectives will include:Standardizing and scaling our global customer success framework.Enhancing our account management practices to cater to high-value, complex customers.Preserving the strengths of our SMB-at-scale operations.This opportunity is perfect for a strategic, data-driven leader in Customer Success who excels in global environments and possesses extensive experience in developing structured success programs. Key ResponsibilitiesLead the Global Customer Success strategy at Payoneer, balancing scalable processes for SMBs with sophisticated account management for larger clients.Collaborate within a matrix leadership structure, working with regional Customer Success Managers to ensure alignment and operational excellence.Develop and oversee global KPI frameworks and reporting mechanisms, focusing on retention, NRR/GRR, product adoption metrics, and churn analysis.Establish global governance and operational discipline through dashboards, quarterly business reviews, success scorecards, and executive summaries.Create scalable lifecycle programs for onboarding, customer adoption, expansion, and renewals.

About BrandlightBrandlight stands at the forefront of the enterprise AI visibility landscape, empowering top brands worldwide to gain insights, manage presence, and optimize visibility across AI-driven search, commerce, and advertising platforms.In an era where AI is rapidly evolving into a trillion-dollar marketing channel, Brandlight is pioneering the frameworks that govern brand visibility, trust, and selection.Join our innovative team to help craft the future of brand management tools in an AI-centric world.About the RoleAs a Senior Enterprise Account Lead (Senior Customer Success) at Brandlight, you will take ownership of a portfolio of strategic enterprise clients, guiding them from onboarding through renewal and expansion phases. Your role will focus on forging senior-level relationships, promoting robust product adoption, and translating product benefits into quantifiable business results.This position is tailored for individuals adept at navigating complex, multi-stakeholder accounts. You will possess strong commercial acumen, a comprehensive understanding of the product, and the capability to engage confidently with executive teams while staying attuned to day-to-day operational needs.

Join a dynamic and growing kosher technology startup as the Director of Customer & Technical Support. In this pivotal role, you will spearhead our customer support operations, driving advancements in kosher standards within the digital technology sector.This is a fully remote position with flexibility, ideally suited for candidates in the U.S. or Israel.Type: Full-TimeSalary: Competitive, based on experienceAbout the RoleWe are searching for a highly skilled problem solver and systems architect to lead our Customer and Technical Support operations. You will be tasked with designing and managing the support infrastructure, guiding the customer support team, and addressing intricate technical support challenges that necessitate thorough investigations.The ideal candidate will demonstrate a fusion of technical expertise, operational insight, and leadership skills, enabling them to build scalable support systems, effectively manage the support team, collaborate with developers, and consistently enhance both the customer experience and our filtering technology.Given our commitment to kosher technology, a genuine passion for promoting and upholding kashrus standards in digital technology is essential.This role primarily focuses on leadership and systems development, though you will also personally resolve complex technical issues escalated from the support team.Key ResponsibilitiesDevelop and Manage the Support InfrastructureDesign and implement the company’s comprehensive customer support frameworkEstablish and oversee the help desk platform (Freshdesk or similar)Develop support workflows, automations, and ticket routing systemsCreate and maintain an extensive knowledge baseSet up various support channels, including helpdesk, phone support, and documentationProduce internal troubleshooting guides and support playbooksLead and Supervise the Customer Support TeamManage and mentor customer support representativesEnsure all customer inquiries are addressed professionally and promptlyMonitor response quality and overall customer satisfactionConduct training for support staff to enhance team performanceEstablish and enforce support policies and proceduresManage Technical EscalationsAct as the primary escalation point for complex technical support inquiriesInvestigate intricate technical issues that the frontline support team cannot resolveTroubleshoot problems related to system behavior, integrations, or configurationsCollaborate closely with the development team to replicate bugs and resolve issuesCoordinate with Product & Development TeamsIdentify recurring technical issues from support casesRelay technical concerns and customer feedback to developersAssist in prioritizing fixes and product enhancementsContribute to technical documentation and troubleshooting resourcesPromote Kosher Technology StandardsSupport initiatives aimed at strengthening kosher standards in technology

Role overview Jobgether is hiring an Implementation and Customer Success Specialist to support B2B SaaS solutions for mining operations. This position is based in Israel and follows a remote-first approach, with the possibility of international travel. The role centers on helping clients in mining, energy, and construction industries adopt and integrate workforce accommodation and transportation software. What you will do Lead software implementation projects for clients, ensuring smooth onboarding and system setup. Guide customers through configuration and user training to help teams make the most of the platform. Act as the main point of contact for client relationships, serving as a trusted advisor throughout the customer journey. Work closely with stakeholders in logistics, finance, IT, and operations to address challenges and support integration. Help improve internal processes and best practices for implementation and customer success. Who thrives in this role People who balance strategic thinking with hands-on work. Those who are comfortable collaborating across different departments and communicating with varied teams. Individuals who enjoy working in B2B SaaS and value ownership and making an impact. Work environment Remote-first, based in Israel. Includes opportunities for international travel. Offers significant ownership and visibility within a collaborative team.

Join Wizinc, a trailblazer in cloud security, and empower businesses to thrive digitally. As a Technical Project Manager, you will play a pivotal role in enhancing our deployment pipelines and internal tools. You will collaborate with engineering teams to streamline processes, analyze logs for recurring issues, and minimize manual workflows, combining technical problem-solving with effective project execution and coordination.

Role Overview Chainalysis is looking for a Technical Account Manager based in Israel. This role focuses on building and maintaining strong client relationships while supporting customers as they use Chainalysis products and services. What You Will Do Work closely with clients in Israel to understand their needs and help them get the most from Chainalysis solutions Apply technical knowledge to address client questions and ensure smooth product adoption Act as a trusted point of contact between clients and internal teams

Role Overview autofleet is expanding its global operations and is hiring a Technical Support Project Manager in Tel Aviv-Yafo. This role sits within the IT Operations team and focuses on maintaining the stability and reliability of IT services worldwide. The position centers on managing critical IT incidents, ensuring swift responses, and minimizing business impact. What You Will Do Identify, log, and categorize major IT incidents reported by internal teams or external users. Coordinate response efforts by bringing together technical teams and vendors to diagnose and resolve incidents. Document actions, updates, and timelines during coordination calls. Monitor ongoing incidents and maintain clear, timely communication between technical teams, business stakeholders, and leadership throughout major incidents. This includes sharing root cause analyses (RCAs) and performance incident reports. Assist in preparing RCA reports, ensuring all documentation and communication are completed as required, and contribute to knowledge base articles. Support daily review meetings that cover recent and ongoing high-priority incidents and operational tasks. Follow established Major Incident and Change Management processes, policies, and tools. Generate reports, dashboards, and performance metrics for operational and leadership reviews. Help drive process adoption and provide training or guidance on incident management practices. Who Succeeds in This Role This position calls for someone who communicates clearly under pressure, adapts quickly, and enjoys working with cross-functional teams to solve operational challenges. Experience in high-stakes IT operations and incident management will be valuable.