Product Support Engineer at Boomi | India

Boomi’s Product Support Engineer role centers on helping customers resolve technical issues with the Boomi integration platform. This position supports clients by troubleshooting complex problems, identifying root causes, and providing solutions that keep operations running smoothly for more than 20,000 organizations worldwide. What you will do Work within a global, follow-the-sun support model to address urgent customer concerns efficiently Communicate with customers and internal teams to troubleshoot, resolve, and document technical challenges Collaborate with colleagues to deliver consistent support and share technical knowledge Location and schedule Begin remotely, with plans to transition to Boomi’s Hyderabad office in India Standard working hours are 5:30 PM to 2:30 AM IST The role requires flexibility and a proactive approach to customer support Learn more about Boomi’s mission at boomi.com or explore open roles on the Boomi Careers page.

Boomi builds technology that connects businesses and systems around the world. The company’s integration and automation platform helps organizations modernize and streamline their operations. Teams at Boomi value innovation and practical problem-solving, working together to deliver solutions that support customers’ future growth. More information is available at boomi.com and on the Boomi Careers page. Role overview The Senior Software Engineer role at Boomi, based in India, focuses on designing, architecting, and implementing scalable integration solutions with the Boomi Enterprise Platform. This position works closely with System Integrator partners and clients, turning business requirements into technical solutions that meet enterprise needs. Serving as a trusted technical advisor, the Senior Software Engineer helps partners adopt Boomi’s platform, shapes integration architectures, and supports the delivery of successful projects. The role also includes pre-sales solution architecture support and sharing best practices for building robust integration solutions. This work plays a key part in growing Boomi’s partner ecosystem and ensuring partners get the most from the platform. Key responsibilities Act as a technical authority and advocate for the Boomi Runtime Platform. Work with System Integrators and clients to develop scalable integration architectures. Translate business requirements into technical integration designs and frameworks. Support partners throughout solution delivery and implementation.

About Boomi and What Makes Us UniqueJoin a rapidly expanding company where your contributions truly matter! At Boomi, we strive to enhance global connectivity, linking everyone to everything, everywhere. Our award-winning integration and automation platform empowers organizations to shape the future of business. Collaborate with top-tier professionals and utilize cutting-edge technology. We seek innovative thinkers with an entrepreneurial mindset, eager to tackle complex challenges and contribute to our ambitious vision. If this resonates with you, explore more at boomi.com or visit our Boomi Careers page for further information.

About Boomi and Why We Stand OutAre you eager to join a rapidly expanding company where your contributions matter? At Boomi, we are dedicated to enhancing global connectivity through our award-winning integration and automation platform. Our mission is to empower organizations to thrive in the future of business. At Boomi, you will collaborate with exceptional colleagues and leverage cutting-edge technology. We seek innovators who are passionate about solving complex problems and building something substantial. If this resonates with you, visit boomi.com or check out our Boomi Careers page for more information.Join our Software Engineering team as a ServiceNow CRM Developer/Administrator.The team is responsible for delivering innovative application enhancements and developing new products that adapt to the ever-evolving landscape. We operate at the forefront of technology, designing and developing software for various platforms, applications, and diagnostics, utilizing the latest technologies, methodologies, and collaborative efforts with internal and external partners.Your RoleAs a Senior ServiceNow CRM Developer/Administrator, you will manage the complete lifecycle of our CRM solutions. Your goal will be to shift our external customer support from reactive troubleshooting to proactive service delivery. You will spearhead the development of customer portals, integrate CRM with backend IT workflows, and oversee platform administration to ensure optimal performance and 99.9% uptime.Your Responsibilities:Lead the design and implementation of ServiceNow CRM modules, including solution architecture and development.Develop high-quality, reusable code using JavaScript, Glide API, Script Includes, Business Rules, and UI Actions.Architect and implement complex integrations using Integration Hub, REST/SOAP APIs, and MID Servers, connecting ServiceNow with external systems like Salesforce and JIRA.Design intricate workflows to automate processes and improve efficiency.

Role overview The Product Support Engineer - Triage at boomilp plays a key role in identifying product issues quickly and working with internal teams to resolve them. This position connects customer support and engineering, with a focus on maintaining and improving product quality. What you will do Serve as the first point of contact for product-related concerns. Diagnose and triage technical problems reported by users. Collaborate with engineering and product teams to share findings and assist in resolving issues. Support efforts to ensure boomilp’s products meet customer expectations. Location This position is based in India.

Role overview Boomi, a Dell Technologies Company, is seeking a Principal Technical Architect to join its Professional Services team in India. The role centers on providing technical leadership and architectural direction for integration platform as a service (iPaaS) projects. What you will do Guide technical engagements with clients, shaping integration strategies and solution architectures. Collaborate with customers to understand their business goals and integration needs. Design scalable and effective cloud integration solutions tailored to each client. Oversee architectural aspects during project delivery, ensuring quality and adherence to best practices. Mentor technical teams and support knowledge sharing across the group. Impact of this role This position gives the opportunity to influence integration projects at a strategic level. Work here directly affects customer outcomes and helps advance best practices in cloud integration.

Role overview Boomi, a Dell Technologies Company, seeks a Principal Technical Architect to join its Professional Services team in India. The main focus of this position is to design and implement integration solutions that help clients achieve their business objectives. What you will do Design integration solutions that address specific client requirements Lead the implementation of cloud-based technologies to enhance business processes Collaborate with cross-functional teams to deliver solutions in line with client goals Requirements Experience working with cloud technologies and integration architecture Proven ability to design and deliver technical solutions Strong collaboration skills with diverse teams and stakeholders This role is based in India.

About Boomi and What Makes Us UniqueAre you eager to join a rapidly expanding organization where your contributions truly matter? At Boomi, we strive to enhance connectivity across the globe, uniting everyone with everything, anytime. Our award-winning, intelligent integration and automation platform empowers businesses to thrive in the future. Here, you will collaborate with exceptional professionals and cutting-edge technology. We seek innovators with an entrepreneurial mindset who are adept at tackling complex challenges, making tangible impacts, and contributing to significant endeavors. If this resonates with you, explore our website boomi.com or visit our Boomi Careers page for more details.As a leader in on-demand integration, Boomi's Enterprise Platform enables seamless connections among cloud, SaaS, and on-premise applications without the need for appliances, software, or coding. Our partners and clients are leveraging our platform to create innovative solutions that address intricate business challenges.Our team utilizes the Boomi Platform and seeks exceptionally talented, self-driven professionals who recognize the transformative power of cloud architecture and applications, and are passionate about resolving complex, real-world issues for fellow developers. The ideal candidate is dedicated to technical excellence and prioritizes customer success.At Boomi, we adopt a heavily engineering-driven approach to support. Our support engineers possess a unique understanding of cloud application architecture and complex integration challenges, allowing them to assist our partners and clients in overcoming significant obstacles. Boomi’s partners and clients are integrating some of today’s most groundbreaking applications.RoleThe Senior Software Engineer plays a critical role in monitoring, troubleshooting, and supporting our customers’ mission-critical business integrations and processes. This position involves direct collaboration with customers and consulting teams to maintain their technical solutions within the Boomi platform.

Join Us at Boomi: Innovate with PurposeAre you eager to contribute to a rapidly expanding company that is making a significant impact? Boomi is dedicated to enhancing global connectivity by integrating everyone with everything, at any time. Our award-winning intelligent integration and automation platform empowers organizations to drive the future of business. At Boomi, you will collaborate with talented professionals and cutting-edge technology. We seek visionary individuals with an entrepreneurial mindset who thrive in solving complex challenges and are passionate about building something extraordinary. If this resonates with you, explore boomi.com or visit our Boomi Careers page to discover more. Your Role in Our SuccessThe Boomi AI team is committed to empowering our clients to evolve into AI-centric organizations. We focus on enhancing current and future automation efforts on a large scale, optimizing existing functionalities through AI, and designing innovative workflows. Our success relies on collaboration across various teams within the company.We are looking for a seasoned Product Manager to elevate our Boomi AI product offerings. The ideal candidate will have a proven track record in developing enterprise-level products and will be enthusiastic about engaging with strategic clients and our Go-to-Market (GTM) team. This role demands close cooperation with our engineering, design, partnerships, research, and GTM teams.Key Responsibilities Develop and implement the AI product roadmap to enhance productivity across the organization.Conduct customer discovery sessions to collect insights, validate assumptions, and convert feedback into actionable product requirements, user stories, and technical specifications.Collaborate with engineering and UX teams to manage the entire product development lifecycle — from idea to launch — ensuring high velocity and quality.Work in tandem with marketing, compliance, security, legal, and GTM teams to timely and cohesively launch features.Utilize quantitative data to prioritize initiatives, inform roadmap strategies, and evaluate product performance.

Role overview Boomilp seeks a Senior Product Support Engineer to join the team in India. The position centers on assisting customers, handling technical challenges, and collaborating with colleagues to strengthen product quality. What you will do Answer customer inquiries and deliver technical support for Boomilp products Diagnose and resolve product-related issues Partner with engineering, product, and other internal teams to address customer needs and uphold product standards

Boomi, LP is looking for a Principal Technical Architect to join its Professional Services team in India. This position centers on shaping the design and delivery of integration solutions built on the Boomi platform. Role overview The Principal Technical Architect collaborates directly with clients, understanding their business needs and translating them into practical technical solutions. The work involves both high-level design and hands-on guidance throughout the implementation process. Key responsibilities Lead the design and implementation of integration solutions using the Boomi platform Work closely with clients to align technical approaches with business objectives Ensure solutions are effective, efficient, and meet client requirements

About the RoleAt Singular, we are at the forefront of marketing measurement, empowering over 1,000 global brands such as Apple, Microsoft, Uber, and Nike. For three consecutive years, we have been recognized as the #1 Marketing Measurement Platform (MMP) by G2. Our platform provides marketers with the tools to make informed user acquisition decisions and evaluate the effectiveness of every advertising dollar through comprehensive marketing analytics, advanced cross-device attribution, and robust ad fraud prevention. We are also integrating cutting-edge technologies, including partnerships with AI solutions like ChatGPT, to deliver real-time insights that enhance marketing strategies.With teams operating in 12 countries and a workforce spread across 65 cities globally, including New York City, London, and Bangalore, Singular has successfully raised $100 million from top-tier investors like Norwest Venture Partners and General Catalyst.As we continue to scale, we are looking for driven, innovative, and creative individuals to join our team and help us lead the marketing measurement industry. We are currently seeking a Product Support Engineer in our India support team. This role is perfect for individuals who are passionate about technology, problem-solving, and enhancing the customer experience. In this position, you will closely collaborate with customers and internal teams to troubleshoot issues, guide product usage, and ensure a smooth customer journey.What You’ll DoDeliver prompt and effective technical support to Singular’s customers and partners.Diagnose and resolve complex product issues involving mobile SDKs, APIs, and dashboards.Collaborate with internal teams (Product, Engineering, Customer Success) to resolve cases and escalate when necessary.Develop expertise in Singular’s product offerings and the AdTech/mobile marketing landscape.Assist in creating internal documentation, FAQs, and knowledge base articles.Serve as a customer advocate by providing feedback to product and engineering teams.What You’ll Need2–5 years of experience in product or technical support, ideally within a SaaS, AdTech, or mobile environment.Strong problem-solving abilities and a customer-centric mindset.Excellent communication skills, both verbal and written.Ability to work collaboratively in a team-oriented environment.

Join our dynamic team at weekday-1 as a Product Support Engineer at Level 2. In this role, you will be responsible for providing exceptional technical support and troubleshooting assistance for our innovative products. You will collaborate with cross-functional teams to ensure customer satisfaction and maintain product quality.

Join us in transforming the way the world connects!If you feel you don't meet all the criteria listed below but are still passionate about the role, we encourage you to apply. We recognize that candidates may excel in various areas and have diverse skills.About the Position:As a Senior Technical Support Engineer at our dynamic startup, you'll be part of the Technical Support Engineering (TSE) team. This team plays a vital role in assisting Kong's customers to address intricate technical challenges in both production and pre-production settings.You will collaborate with your colleagues and our customers to support cutting-edge technologies that tackle real-world problems. Providing constructive feedback and insights to our Product and Engineering teams will be crucial as you voice our customers' needs. Your contribution will be significant, and you will have a tangible impact on customer satisfaction and relationships with Kong.This role requires availability from 4 PM to 1 AM (India Time) to align with the EST shift.Key Responsibilities:Work alongside top-tier developers globally to implement Kong's API Gateway and ServiceMesh solutions.Lead the resolution of complex technical issues, collaborating closely with customers during live troubleshooting sessions via calls and emails in an enterprise environment.Develop comprehensive knowledge articles to enhance our documentation and assist customers in understanding product functionalities.Engage with engineering and product teams by offering real-time feedback on product performance and customer requirements.Coordinate with other customer-oriented teams, including Education, Technical Account Managers, Customer Success Managers, and Professional Services, to resolve customer concerns.Contribute to innovation within the support team and across the company by seeking improved methodologies, tools, and service delivery standards for our global clientele.Provide technical guidance to team members and engage in various ad-hoc projects.Qualifications:You possess a strong desire to learn and grow, with a proactive approach to technical challenges.Experience in a related technical support role or a strong background in software development.Excellent communication and interpersonal skills.

Join Blackpoint Cyber as a Support Engineer II, where you will play a crucial role in ensuring the effectiveness and reliability of our cybersecurity solutions. In this fully remote position, you will engage with clients, troubleshoot issues, and provide comprehensive support to enhance their experience with our products.

AlphaSense India is looking for an Analyst to join the Customer & Product Support team in Delhi. This position centers on supporting clients and improving the overall product experience through careful analysis and responsive service. Role overview This Analyst role focuses on understanding client needs, answering product questions, and helping customers get the most out of AlphaSense’s offerings. Attention to detail and strong analytical skills are essential, as you will interpret feedback and contribute to product improvements. What you will do Deliver timely and effective customer support, addressing product-related questions and issues. Gather and analyze customer feedback to identify areas for product enhancement. Work with product teams to ensure features and updates meet client expectations. Document and maintain support processes to improve efficiency and consistency. Requirements Strong analytical mindset and attention to detail. Ability to communicate clearly with clients and internal teams. Experience in customer support or product analysis is an advantage.

Location: Remote, India Work Hours: 5 PM to 3 AM IST LivePerson (NASDAQ: LPSN) stands at the forefront of enterprise conversational AI and digital transformation. Our award-winning Conversational Cloud platform empowers leading brands to engage with millions of consumers, facilitating nearly a billion conversational interactions monthly. With powerful data analytics and safety tools, we unlock the potential of conversational AI for superior business outcomes. Recognized by Fast Company as the #1 Most Innovative AI Company globally, we are committed to excellence. Position Overview Are you a seasoned technical professional eager to step into a Tier 3 Subject Matter Expert (SME) role specializing in Conversational AI? We are in search of a highly skilled and resilient individual to act as the senior technical contact for our customers, addressing the most intricate technical challenges within defined SLAs. In this role, you will be required to work US hours (5 PM - 3 AM IST), utilizing your 5-7 years of expertise in SQL, coding (Java/JavaScript/HTML), and SaaS/Cloud infrastructure to perform end-to-end troubleshooting of our platform. Your responsibilities will extend beyond mere issue resolution as you serve as a vital link among customers, R&D, and Product teams, mentoring global team members, and spearheading process improvements. If you thrive in a dynamic, data-driven environment, view failures as opportunities for growth, and are prepared to become the definitive technical authority for our platform, we encourage you to apply!

Role overview Jobgether is looking for a Product Owner to help shape the growth of its marketplace platform in India. This role centers on keeping the product catalog up to date and accurate, improving how pricing is managed, and ensuring marketplace operations run smoothly. What you will do Check product listings for accuracy, serviceability, and compliance with business rules. Oversee and update pricing to keep it consistent across the marketplace. Spot and resolve operational issues to improve efficiency. Collaborate with business, engineering, and operations teams to address challenges and create solutions that scale. Promote strong governance and reliability in all marketplace activities. Impact Work in this position has a direct influence on customer satisfaction, order accuracy, and platform performance. Effective contributions will build trust and support smoother experiences for everyone using Jobgether's marketplace in India.

Join Bosch Rexroth India as a Production Executive/Engineer and drive manufacturing excellence in our dynamic team. You will be pivotal in optimizing production processes, ensuring quality standards, and implementing efficient operational strategies. Your contributions will directly impact our commitment to innovation and customer satisfaction.

About the RoleAt Writesonic, we prioritize customer experience above all else. As a Product Support Specialist, you'll serve as a key resource, assisting users in maximizing the benefits of our platform. Your responsibilities will include troubleshooting issues, addressing inquiries, and ensuring that every customer feels valued while navigating our AI SEO and Generative Engine Optimization (GEO) tools.This role transcends traditional support; it is about empowering marketers and businesses globally to thrive in the AI-driven search landscape.About WritesonicEvery day, millions seek answers through AI—and if your brand isn't visible, it risks being overlooked. While many are still adapting to AI-driven search, Writesonic is at the forefront of this evolution.We are developing the most sophisticated AI SEO and Generative Engine Optimization (GEO) platform—crafted to assist brands in monitoring and enhancing their visibility across AI search engines such as ChatGPT, Claude, Perplexity, and Google AI Overviews. Writesonic uniquely merges GEO insights with traditional SEO, equipping brands with the tools necessary to rank on both Google and new AI search platforms.With over 20,000 marketers worldwide relying on us, we are redefining discoverability—from Google to AI and beyond.What You’ll DoProvide timely, empathetic, and effective support to customers through chat, email, and community interaction.Diagnose product and technical issues, collaborating with engineering and product teams to ensure swift resolutions.Educate customers on Writesonic’s GEO and SEO functionalities, enabling them to unlock maximum potential.Develop and maintain comprehensive documentation, including FAQs, knowledge base entries, and best practice guidelines.Identify and report trends in customer feedback to the product team for continuous improvement.Serve as the voice of the customer within the organization, influencing product enhancements.Facilitate onboarding and adoption initiatives to integrate Writesonic into customers' daily routines.What We’re Looking For1–3 years of experience in SaaS or tech product support, preferably with familiarity in SEO, AI, or marketing tools.Exceptional written and verbal communication skills, capable of simplifying complex concepts.Proficient in using support platforms such as Intercom, Zendesk, or Freshdesk.A strong analytical mindset with problem-solving capabilities; comfortable troubleshooting technical challenges.A genuine passion for customer experience—empathetic, patient, and proactive.A quick learner who excels in a fast-paced, remote-first startup atmosphere.Why Join Writesonic as a Product Support Specialist?Contribute significantly to shaping the customer journey in one of the fastest-growing AI startups.Competitive compensation and benefits in an innovative environment.