Content Support Analyst

About AlphaSense: AlphaSense is a leading provider of AI-driven market intelligence, empowering businesses to eliminate uncertainty in their decision-making processes. Our platform aggregates a wide array of public and private content—including equity research, company filings, event transcripts, expert calls, news articles, trade journals, and proprietary r…

About AlphaSense:AlphaSense is the leading market intelligence platform, empowering organizations to make informed decisions by eliminating uncertainty. Our advanced AI-driven search capabilities provide reliable insights from a vast array of trusted sources, including equity research, company filings, event transcripts, expert calls, and news articles. We have recently enhanced our offerings through the acquisition of Tegus, furthering our mission to provide unparalleled AI-driven market intelligence. With over 6,000 enterprise customers, including many S&P 500 companies, AlphaSense is dedicated to accelerating growth and innovation in the field of content intelligence. Founded in 2011 and headquartered in New York City, we boast a global team of over 2,000 professionals across multiple countries, including India, where we invite you to join us!The Role:The Content Support Analyst will collaborate with our dedicated Content team to enhance AlphaSense’s content offerings and address client needs. You will work closely with product managers, other content analysts, software engineers, and content vendors. Key responsibilities include identifying and onboarding new content sources, configuring automated content ingestion processes, and ensuring high content quality. You will handle a variety of content sets, including public company presentations, news articles, regulatory documents, trade journals, and more.The ideal candidate will possess strong written and verbal communication skills, prior experience in content onboarding and support, effective analytical skills, proficiency in web research, and adept troubleshooting abilities.

About AlphaSense:AlphaSense is the trusted partner for leading companies, helping them eliminate uncertainty in their decision-making processes. Our AI-driven market intelligence and search capabilities deliver essential insights from reliable content sources. Our extensive repository encompasses public and private information, including equity research, company filings, event transcripts, expert calls, news articles, trade journals, and proprietary research from our clients.The integration of Tegus by AlphaSense in 2024 bolsters our shared vision of empowering professionals to make informed decisions through enhanced AI-driven market intelligence. This collaboration will foster growth, innovation, and content expansion, equipping users with unparalleled insights from a myriad of content sets. Currently, we serve over 6,000 enterprise clients, including a significant portion of the S&P 500. Founded in 2011, AlphaSense has its headquarters in New York City, with a diverse workforce of over 2,000 employees distributed across offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Join our mission!The Role:The Content Analyst will collaborate with our dynamic Content team to broaden AlphaSense’s content offerings while addressing client needs. You will engage with a multidisciplinary team of product managers, content analysts, software engineers, and content vendors. Responsibilities include identifying and onboarding new content, configuring automated content ingestion processes, and overseeing content quality. The content types you will manage include public company presentations, news articles, regulatory filings, trade journals, publications, and various online content.The ideal candidate should possess excellent written and verbal communication skills, prior experience in content onboarding and support, strong analytical abilities, web research proficiency, and effective troubleshooting skills.

About AlphaSense: AlphaSense empowers the world's leading businesses by eliminating uncertainty in decision-making. Our advanced market intelligence and search technology, powered by proven AI, provides reliable insights derived from a vast array of public and private content. This includes equity research, company filings, event transcripts, expert calls, news, trade journals, and proprietary client research content.With the recent acquisition of Tegus in 2024, we further our mission to equip professionals with smarter decision-making capabilities through AI-driven market intelligence. Together, AlphaSense and Tegus will enhance growth, innovation, and expand our content offerings, enabling users to access even deeper insights from thousands of datasets. Trusted by over 6,000 enterprise clients, including a significant portion of the S&P 500, AlphaSense was founded in 2011 and is headquartered in New York City, with a global workforce of over 2,000 and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Join our dynamic team!The Role:As a Content Analyst, you will collaborate with our Content team to enhance AlphaSense's content offerings and address client needs. Your responsibilities will involve working alongside product managers, content analysts, software engineers, and content vendors. Key tasks include identifying and onboarding new content sources, configuring automated content ingestion processes, and ensuring content quality. The content sets include public company presentations, news, regulatory documents, trade journals, publications, and other web-accessible content.The ideal candidate will possess strong written and verbal communication skills, prior experience in content onboarding and support, solid analytical capabilities, web research proficiency, and effective troubleshooting skills.

Iqeq is looking for a SharePoint Content Analyst based in Hyderabad. This position centers on managing and improving content throughout the company’s SharePoint environment. The analyst will work with teams from various departments to keep documents and resources organized, accessible, and practical for daily use. Main responsibilities Maintain and update content across SharePoint sites Work with colleagues to organize documents and resources Streamline workflows related to content management Support efforts to make information easy to locate and use Collaboration and impact This role involves regular collaboration with other teams to ensure information stays current and well-structured. By supporting effective content management, the SharePoint Content Analyst helps make daily work smoother for everyone at Iqeq.

About AlphaSense:AlphaSense is a leading platform that empowers the world's most sophisticated companies to eliminate uncertainty in their decision-making processes. Utilizing advanced AI-driven market intelligence, we provide crucial insights from a diverse range of reliable content. Our ecosystem includes public and private materials such as equity research, company filings, event transcripts, expert calls, news articles, trade journals, and unique client research.Following the acquisition of Tegus in 2024, we are dedicated to enhancing our mission of equipping professionals with AI-enhanced market intelligence to facilitate informed decision-making. The synergy between AlphaSense and Tegus accelerates our growth, innovation, and content expansion, providing users with unparalleled access to comprehensive insights from thousands of datasets. Trusted by over 6,000 enterprise clients, including a significant portion of the S&P 500, AlphaSense, founded in 2011 and headquartered in New York City, boasts a global workforce of over 2,000 employees across the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Join us and be part of our journey!The Role:The Content Analyst will collaborate with our Content team to enhance AlphaSense’s content offerings while addressing client needs. You will work alongside product managers, fellow content analysts, software engineers, and content vendors to accomplish various tasks, including identifying and onboarding new content, configuring automatic content ingestion processes, and ensuring content quality. The content sets include public company presentations, news, regulatory data, trade journals, publications, and other web-based content.The ideal candidate will possess strong written and verbal communication skills, prior experience in content onboarding and support, solid analytical abilities, web research expertise, and troubleshooting capabilities.Roles and Responsibilities:Research & Analysis: Identify new web-based content sources to enhance our content offerings and evaluate additional sources for onboarding. Develop strategies and frameworks to effectively meet project objectives.Content Onboarding & Maintenance: Monitor content processing alerts, verify, and upload company presentations and other materials from various websites, and configure new web scraping jobs.

About AlphaSense:AlphaSense is the trusted market intelligence platform utilized by some of the world's leading organizations to eliminate uncertainty in their decision-making processes. By leveraging advanced AI technology, we provide critical insights drawn from a diverse range of reliable public and private content, including equity research, company filings, event transcripts, expert calls, news articles, trade journals, and proprietary research from our clients.In 2024, AlphaSense enhanced its capabilities with the acquisition of Tegus, aligning our goal of empowering professionals with AI-driven market intelligence to make informed decisions. This merger promises to accelerate growth and innovation, expanding our content offerings and enabling users to access a more comprehensive suite of insights. Our platform is relied upon by over 6,000 enterprise clients, including a majority of the S&P 500. Founded in 2011 and headquartered in New York City, AlphaSense has grown to encompass over 2,000 employees worldwide, with offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. We invite you to join our dynamic team!The Role:As a Content Analyst, you will collaborate closely with our Content team to enhance AlphaSense’s content offerings while addressing our clients' needs. You will be part of a multidisciplinary team comprising product managers, fellow content analysts, software engineers, and content vendors. Your responsibilities will include identifying and onboarding new content sources, configuring automated content ingestion processes, and ensuring the quality of the content. The content sets you will work with include public company presentations, news, regulatory documents, trade journals, publications, and various web-based content.The ideal candidate will possess: exceptional written and verbal communication skills; prior experience in content onboarding and support; strong analytical capabilities; proficiency in web research; and adept troubleshooting abilities.

About AlphaSense: AlphaSense is the go-to platform for the world’s leading companies, providing them with the clarity they need to make informed decisions. Our advanced AI-driven market intelligence delivers valuable insights derived from a vast array of trustworthy content, which includes equity research, company filings, event transcripts, expert calls, news, trade journals, and proprietary research materials. With the strategic acquisition of Tegus in 2024, AlphaSense is on a path to further enhance our mission of equipping professionals with AI-driven insights for smarter decision-making. This partnership allows us to broaden our growth and innovation horizons, offering users access to an even more extensive library of insights from thousands of content sets. Trusted by over 6,000 enterprise clients, including a significant portion of the S&P 500, AlphaSense was established in 2011 and has grown to over 2,000 employees across various global locations, including offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Join us on this exciting journey!About the Team:The Content team is instrumental in identifying, creating, licensing, and integrating top-tier structured and unstructured data from both in-house and third-party sources. Reporting directly to the Chief Content Officer, our teams are responsible for strategy, product management, content operations, and support across multiple content verticals. As we experience rapid growth in various content areas, including Transactions and Funding Rounds, we prioritize transparency, trust, and accountability in all our interactions.The Role:As a Content Analyst, you will play a crucial role in our Content Operations team, focusing on enriching AlphaSense's financial content offerings. Collaborating closely with product managers, content leads, analysts, software engineers, and content vendors, your responsibilities will encompass identifying, assessing, and onboarding new content, configuring automated content ingestion and extraction processes, and ensuring content quality related to corporate M&A transactions, capital offerings, and VC funding rounds.

An esteemed Talent Acquisition firm based in Saudi Arabia is seeking a proficient Technical Analyst with a focus on Enterprise Content Management (ECM) to become a vital member of our team. In this dynamic role, you will take charge of analyzing and designing technical solutions that are in sync with our ECM strategies, ultimately boosting the efficiency and effectiveness of our content management processes.Your expertise will ensure the seamless integration of ECM systems with various business applications, catering to user requirements while complying with company policies. You will be instrumental in pinpointing areas for enhancement and delivering innovative solutions that enhance business performance.This position is onsite in Saudi Arabia.Key Responsibilities Analyze business requirements through information-gathering sessions with users, ensuring an accurate understanding of their needs and mapping them to SAP business processes. Implement ECM solutions and their integration with relevant systems. Provide post-go-live support and manage enhancements and issues as they arise. Address daily user issues for business stakeholders. Conduct ECM training for various roles within the organization. Mentor junior consultants on SAP ECM functionalities. Design and implement enterprise-wide system architectures for ECM deployments, leading architecture sizing, scaling, installation, and configuration activities. Serve as a primary authority on enterprise architecture to manage large volumes of content from diverse sources like SAP data, emails, documents, and images. Develop new applications, forms, reports, and workflows utilizing OpenText Content Server. Modify OpenText Content Server workflows, forms, reports, and custom taxonomies/metadata as per specifications and enhance existing applications to meet evolving needs. Collaborate on requirements and solution design. Prepare technical specifications based on functional specifications and provide estimates. Ensure development aligns with standards and conduct quality checks. Possess implementation experience with capture (OCR) technologies. Requirements A bachelor's degree in Computer Engineering, Computer Science, or Information Systems. A minimum of nine (9) years of experience in ECM with OpenText. At least one (1) year of experience in end-to-end S/4HANA implementation. A minimum of two (2) years of experience in SAP ECC project implementation. Exceptional communication skills and the ability to work collaboratively.

About AlphaSense: AlphaSense is the trusted AI-powered market intelligence platform that enables the world’s leading organizations to make informed decisions. We provide unparalleled insights from a vast array of public and private data sources, including equity research, corporate filings, event transcripts, expert calls, news articles, trade journals, and proprietary research content. By simplifying the process of extracting and interpreting data, we help thousands of professionals navigate complex decisions with confidence.Following our acquisition of Tegus in 2024, we are committed to enhancing our capabilities by uniting our strengths to deliver even richer insights and innovative solutions. Our platform is already utilized by over 6,000 enterprise clients, including a significant portion of the S&P 500. Founded in 2011 and headquartered in New York City, we boast a diverse workforce of more than 2,000 employees across offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Join us as we define the future of market intelligence!About the Team:The Content team is dedicated to sourcing, creating, licensing, and integrating high-quality structured and unstructured data from both internal and external providers. Reporting to the Chief Content Officer, this team is integral to our strategy, product management, and content operations across various verticals. We are currently experiencing accelerated growth in our content offerings, particularly in the areas of Transactions and Funding Rounds, and we prioritize transparency and accountability in our collaborations.The Role:As a Content Analyst, you will be a vital member of our Content Operations team, focusing on enhancing the financial content available on the AlphaSense platform. Collaborating closely with product managers, content leads, analysts, software engineers, and content vendors, your responsibilities will include identifying, evaluating, and onboarding new content, configuring automated content ingestion processes, and ensuring the quality of our data in relation to corporate M&A transactions, capital offerings, and venture capital funding rounds.

Join Orion Innovation as an IT Support Analyst, where you'll play a pivotal role in enhancing our technical support and ensuring seamless computing environments for our users. You will be responsible for diagnosing and resolving hardware, software, and network issues while maintaining a high standard of customer service and professionalism. The ideal candidate will possess strong technical skills, meticulous attention to detail, and a dedication to providing exceptional support experiences to all employees.

Bloomreach is at the forefront of creating the world’s leading agentic platform for personalization. We are transforming the way businesses engage with their customers by developing and deploying AI agents that personalize the entire customer journey.We are making autonomous search mainstream, enhancing product discovery to be more intuitive and conversational for customers while boosting profitability for businesses.Our vision includes making conversational shopping a reality, ensuring every shopper receives tailored guidance and product expertise available on demand at each stage of their journey.We are designing the future of autonomous marketing, simplifying workflows and allowing marketers to focus on creative, strategic, and customer-centric tasks.All of this is powered by the intelligence of Loomi AI, ensuring that personalization is not only autonomous but also consistent. Serving industries from retail to financial services, hospitality to gaming, Bloomreach drives greater growth and enduring loyalty for over 1,400 global brands, including American Eagle, Sonepar, and Pandora.What challenge awaits you?We are on the lookout for a L1 Support Engineer to join the Bloomreach Content Support Team! This dedicated team will focus on the Content PaaS module of the Bloomreach Experience (BRX), a product utilized by over 150 customers worldwide.Join our Support Team and contribute to the evolution of Bloomreach Content.Bloomreach Content is a versatile headless and headful enterprise CMS employed by some of the largest organizations globally. It is highly customizable, designed to empower teams to build dynamic digital experiences.

OVERVIEW: At Guidepoint Insights, we empower our clients to make informed decisions through high-quality surveys, expertly facilitated teleconferences, and an extensive library of transcripts. Our dedicated team comprises former investment professionals, equity research analysts, industry experts, and scientists who create content that fuels actionable healthcare research. We are eager to welcome Medical Writers to our dynamic team. This pivotal role ensures our surveys are clear, well-structured, and analytically sound. Medical Writers work closely with analysts to construct surveys that adhere to Guidepoint's standards for neutrality, quality, and precision. What You’ll Do: Collaborate with analysts and moderators to design unbiased, clear, and logically structured survey questions. Analyze survey responses from experts, synthesizing insights into presentations and actionable recommendations. Oversee survey pipelines to guarantee timely deliverables that meet our quality benchmarks. Contribute actively to the ongoing enhancement of Guidepoint’s healthcare knowledge repository. What You Bring: A Master’s degree (PhD preferred) in Life Sciences, Public Health, or a related discipline. A minimum of 2 years of experience in a relevant field, demonstrating strong writing and analytical skills.

The Customer & Product Support Analyst at AlphaSense helps customers get the most from the company’s products. This role centers on resolving product-related questions and supporting users, with a focus on delivering clear, helpful answers and maintaining a positive experience. What you will do Respond to customer inquiries and troubleshoot product issues Work with teams across the company to resolve support requests Analyze support data to spot trends and suggest improvements Collaboration This position involves frequent interaction with colleagues from different departments to ensure customer needs are met quickly and thoroughly. Location This role is based in Bengaluru.

As an Application Support Analyst at weekday-1, you will play a crucial role in ensuring the smooth operation of our applications. You will be responsible for troubleshooting issues, providing technical support, and collaborating with cross-functional teams to enhance our software solutions. Your expertise will help us deliver exceptional user experiences.

We are seeking a dedicated Support Analyst to join our dynamic team at Squircle IT Consulting Services Pvt Ltd in Chennai. As a Support Analyst, you will play a crucial role in ensuring that our clients receive exceptional support and solutions for their technical needs. You will engage with various stakeholders to troubleshoot issues, analyze client requirements, and provide timely resolutions.

The Analyst, Customer & Product Support role at AlphaSense, Inc. centers on assisting clients and helping them get the most from the company's products. Based in Pune, this position involves direct interaction with customers and active problem-solving. Role overview This analyst supports both customers and product functionality. Typical work includes addressing client questions, investigating reported issues, and guiding users toward effective solutions. The goal is to maintain a high level of customer satisfaction with timely and accurate support. What you will do Engage with clients to understand and resolve their concerns Troubleshoot product-related issues Provide clear solutions to help customers use AlphaSense tools effectively Requirements This role suits someone who enjoys problem-solving and values strong communication. A focus on customer experience is important for success in this position.

Join teamified as an Application Support Analyst and be a part of our dynamic remote team. In this role, you will be responsible for providing exceptional support to our applications, ensuring optimal performance, and enhancing the user experience. Your expertise will help us maintain high standards of service and troubleshoot any issues that may arise.

AlphaSense India is looking for an Analyst to join the Customer & Product Support team in Delhi. This position centers on supporting clients and improving the overall product experience through careful analysis and responsive service. Role overview This Analyst role focuses on understanding client needs, answering product questions, and helping customers get the most out of AlphaSense’s offerings. Attention to detail and strong analytical skills are essential, as you will interpret feedback and contribute to product improvements. What you will do Deliver timely and effective customer support, addressing product-related questions and issues. Gather and analyze customer feedback to identify areas for product enhancement. Work with product teams to ensure features and updates meet client expectations. Document and maintain support processes to improve efficiency and consistency. Requirements Strong analytical mindset and attention to detail. Ability to communicate clearly with clients and internal teams. Experience in customer support or product analysis is an advantage.

The Analyst, Customer & Product Support role at AlphaSense India centers on improving customer experiences and supporting product development efforts. Based in Pune, this position works closely with both customers and internal product teams. Role overview This role focuses on analyzing support interactions and identifying ways to refine existing processes. By applying strong analytical skills, you will help maintain high service standards for clients and contribute feedback to product teams. Key responsibilities Collaborate with product teams to address customer needs and share insights. Analyze support processes to find opportunities for improvement. Work to ensure clients receive prompt, effective assistance. Location This position is based in Pune, India.