jobgether is hiring a Director of Customer Success to join the team in France. This leadership position centers on shaping the customer journey, building strong client relationships, and delivering measurable outcomes for those using our services. What you will do Design and carry out strategies that improve customer satisfaction, retention, and success metrics. Lead the customer success team, offering mentorship and support to help each member grow and perform at their best. Encourage a proactive approach to client engagement and foster advocacy within the team. Team leadership This position manages a group of customer success professionals. The Director provides ongoing guidance and support, helping team members excel in their client-facing roles.

Role overview The Customer Enablement Manager at Figma supports clients in Paris by making sure they get real value from Figma’s design platform. The role centers on delivering tailored guidance, sharing helpful resources, and offering support that fits each customer’s needs. What you will do Lead projects aimed at improving the customer experience and increasing adoption of Figma’s tools. Create and run training programs that help customers become more confident and skilled with the platform. Collaborate with teams across Figma to communicate customer insights and coordinate on support strategies. Location This role is based in Paris, France.

At Veeam, the global leader in data resilience, we empower businesses to fully control their data anytime, anywhere. Our solutions encompass data backup, recovery, portability, security, and intelligence, safeguarding over 550,000 customers globally. Join us in shaping the future of data resilience and making a significant impact for some of the world's largest brands.Role OverviewThe Senior Director of Enterprise Renewals Account Management will serve as a strategic leader and operational catalyst, focusing on retention and growth within our enterprise portfolio across the EMEA and APJ regions. Success will be defined by achieving renewal and new business targets, enhancing Net Revenue Retention (NRR), and fostering a high-performance culture.Key ResponsibilitiesEstablish strategic coordination and governance processes across Renewals, Sales, Customer Success, Finance, and Legal to ensure effective execution of renewal strategies.Develop engagement processes, playbooks, workflows, and training programs to facilitate collaboration and operational excellence.Lead the team to achieve Account Growth Quotas (Renewal + Expansion).Collaborate with sales counterparts to maintain forecasting accuracy for the pipeline and bookings.Design win-back strategies for the Enterprise segment.Provide structured insights and market trends affecting the Enterprise.Communicate effectively as a trusted advisor to executive leadership, translating complex renewal strategies into actionable insights.Influence organizational policies and frameworks for renewal governance, pricing, and compliance across regions.Engage directly with customer C-Suite executives.Mentor and develop a high-performing team, cultivating a culture of accountability and innovation.

Jobgether is hiring a Technical Customer Success Manager based in France. This position centers on supporting clients and helping them achieve the best results with our products. Role overview The Technical Customer Success Manager acts as the primary contact for clients. This role combines technical knowledge with a strong focus on customer service to ensure clients receive timely support and clear guidance. What you will do Serve as the main point of contact for client questions and requests Provide support and advice to help clients use our products effectively Work to maintain high levels of customer satisfaction throughout the client journey Requirements Experience with technology and customer support Strong communication skills Ability to build positive relationships with clients

Role overview Jobgether seeks a Customer Success Manager in France to support a partner company. This role connects customer strategy, SaaS product adoption, and commercial growth. The main goal: help enterprise and mid-market clients gain real value from an AI-driven platform. What you will do Serve as a trusted advisor to senior stakeholders, translating business goals into measurable outcomes using data-driven workflows and AI-powered solutions. Guide clients through product adoption and ensure they see value from the platform. Oversee complex customer programs, often working through ambiguity to provide clarity and direction. Balance strategic planning with hands-on execution, adjusting to evolving client needs. Manage relationships, solve technical challenges, and identify opportunities for renewals and commercial growth. Why this role stands out Direct impact on customer retention and expansion. Combines relationship management, technical problem-solving, and commercial responsibility. Chance to help shape and implement processes in a collaborative setting that values both strategic thinking and practical action. Location This position is based in France.

Join filigran as a Senior Customer Success Operations Specialist, where you will play a pivotal role in enhancing customer satisfaction and operational efficiency. You will leverage your expertise to develop and implement strategies that drive customer success, ensuring that our clients have a seamless experience. Collaborate with cross-functional teams to analyze customer feedback and operational metrics, leading initiatives that contribute to the overall success of our business.

As a Customer Success Manager at Upflow, you will play a pivotal role in enhancing customer satisfaction and fostering long-term relationships. You will lead our Customer Success team, ensuring that clients achieve their desired outcomes while using our innovative solutions. Your expertise in customer engagement, problem-solving, and proactive communication will be key to driving customer success and satisfaction.

As a Customer Success Manager at MongoDB, you will play a pivotal role in ensuring our French-speaking clients achieve success with our cutting-edge database solutions. You will leverage your expertise to guide customers through their journey, providing strategic advice and support to maximize their experience with our products.

Role overview Carbon Robotics seeks a Technical Customer Success Manager based in Bordeaux, France. This role centers on supporting customers who use advanced agricultural robotics, ensuring they gain value from the technology in their daily operations. What you will do Deliver technical support to customers, assisting with troubleshooting and helping them maximize the benefits of Carbon Robotics products. Guide new clients through onboarding, including setup and initial use of robotics solutions. Collaborate with customers to address challenges and improve their outcomes using the robotics systems. The team Work alongside colleagues committed to helping growers succeed by providing innovative tools for modern agriculture.

Join Aircall, a groundbreaking AI-driven customer communications platform, trusted by over 22,000 companies globally. Our mission is to transform customer interactions by seamlessly integrating voice, SMS, WhatsApp, and AI into a single, innovative workspace.At Aircall, we believe in empowering teams to work smarter, not harder. Our AI Voice Agent automates common calls, while AI Assist optimizes post-call tasks, and AI Assist Pro offers real-time guidance, enabling teams to enhance productivity and achieve greater revenue and quicker resolutions.Our headquarters are located in Paris, with significant operations in North America based in Seattle, and additional teams in Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. Supported by top-tier investors and fueled by rapid advancements in AI across our product lines, we are swiftly scaling our business and have developed a product that customers adore.At Aircall, you will become part of a dynamic company that is ambitious, product-focused, and results-driven, characterized by fast decision-making and clear impact.Our Work Culture: We prioritize customer satisfaction, data-driven decisions, and meaningful outcomes. Valuing ownership, continuous learning, and thoughtful responsiveness, we foster a collaborative, fast-paced environment where trust and impact thrive.Role Overview:Customer Success is integral to Aircall’s identity. We seek a tech-savvy intern with exceptional relationship-building skills to assist our expanding client base in achieving their business goals through Aircall’s solutions.This is a 6-month internship opportunity.

As a Customer Success Manager with ad tech expertise at jobgether, the focus is on helping clients achieve results with advanced advertising technology solutions. This position is based in France and centers on building lasting client relationships and supporting product adoption. Role overview This role involves serving as a trusted advisor for clients, understanding their goals, and ensuring they get the most value from jobgether's services. Acting as a client advocate, you will work closely with both customers and internal teams to address needs and improve the overall experience. Key responsibilities Develop and maintain strong relationships with clients in the advertising technology sector Identify client needs and guide them in using jobgether's solutions effectively Drive product adoption and help clients realize the full benefits of the platform Collaborate with cross-functional teams to share client feedback and support product and process improvements Requirements Experience in ad tech or a related field Strong communication and relationship-building skills Ability to work collaboratively with internal teams and clients

Notre Mission Chez Doctrine, nous nous engageons depuis 2016 à transformer l'accès au droit en le rendant plus accessible à tous. En tant que première plateforme d'intelligence artificielle juridique, nous offrons aux avocats et juristes la possibilité de se libérer des tâches répétitives, leur permettant de se concentrer sur leurs missions essentielles. Que ce soit pour comprendre un dossier, rechercher des informations ou rédiger des documents, Doctrine facilite chaque étape de leur travail. Aujourd'hui, nous comptons plus d'un million de visites mensuelles et accueillons chaque jour de nouveaux professionnels du droit. Notre ambition est d'étendre notre leadership à l'échelle européenne, avec des lancements déjà réalisés en Italie et une expansion en Allemagne en cours. Nous croyons fermement qu'une approche globale doit être couplée à une mise en œuvre locale, et c'est pourquoi nous attachons une importance capitale à comprendre les besoins spécifiques de nos clients et les nuances de chaque système juridique.Nos Valeurs Défier le statu quo. Nous encourageons les idées audacieuses et l'innovation.Liberté et responsabilité. Nous valorisons l'autonomie et l'impact de chaque membre de l'équipe.La connaissance est un pouvoir. L'apprentissage continu est au cœur de notre mission.Innover par l'itération. Nous croyons en l'importance d'écouter nos clients et d'adapter notre offre aux besoins du marché.Nous sommes à la recherche de plusieurs Customer Success Managers pour accompagner nos comptes stratégiques au sein des départements juridiques et des cabinets d'avocats.En intégrant une équipe dédiée à la relation client, vous collaborerez étroitement avec les chargés de compte pour déployer notre solution chez nos clients et diversifier l'utilisation de notre service.Votre rôle sera d'assurer que les avocats et juristes exploitent pleinement notre plateforme d'intelligence juridique. Grâce à vos conseils et votre expertise, vous deviendrez un partenaire de confiance pour nos utilisateurs.

Role overview Accor Corporate seeks a Director of Success Management (F/M/X) to join the team in Issy-les-Moulineaux. This leadership position oversees the success management group, guiding efforts to deliver attentive service and support to clients. The role plays a key part in shaping client satisfaction and loyalty, ensuring alignment with Accor’s broader strategic direction. What you will do Lead and mentor the success management team Ensure clients receive high-quality, attentive service Drive projects that enhance client satisfaction and retention Work closely with other departments to strengthen client experiences Create and implement strategies that address client needs while supporting company objectives Requirements Proven experience in client management and strategic leadership Strong skills in team oversight and cross-departmental coordination History of building client loyalty and achieving business targets

A fulfilling career awaits!At Conga, we pride ourselves on fostering an inclusive community where every team member can excel. Here, you’ll discover opportunities to innovate and support growth through both individual and team development, all within a workplace that values every voice.Conga streamlines commercial operations, enabling businesses to function as interconnected, smarter entities. By harmonizing the people and processes driving commerce, Conga optimizes pricing, quoting, contracting, rebates, and communication, ensuring teams remain aligned and buyers progress smoothly. With over 10,000 customers globally, including more than 50% of the Fortune 100®, Conga is the trusted partner when facing commercial complexities and significant global impacts.Our philosophy is embodied in the Conga Way, a framework reflecting our core values that influences everything from hiring practices to strategic decision-making, as well as key initiatives like recognition programs. Developed with input from our team, the Conga Way is the bedrock of our vibrant culture.Job Title: Customer Success ManagerReports to: Director, Customer SuccessLocations: Remote in France, preferably Toulouse.Travel: 10% within EMEALanguages: Proficient in English and native-level French (C2)Role Overview:The Customer Success Manager is crucial in managing a portfolio of global, complex clients who rely on Conga to enhance their revenue operations. Your responsibilities will include conducting detailed adoption analyses and engaging customers in collaborative planning to boost product utilization. You will lead value realization initiatives such as aligning stakeholders and reviewing roadmaps to ensure continual improvement of the Conga solution in the customer's environment. Additionally, you will advocate for customers by ensuring that technical issues are promptly and effectively resolved by your internal Conga partners. You will embody the roles of facilitator, coach, and consultant, always striving to deepen your understanding of your customers.Why this role is significant:Conga’s Customer Success team plays a vital role in our mission to deliver exceptional value to our clients, ensuring their success with our solutions.

Join Upflow as a Customer Success Manager for the EMEA region, where you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our innovative financial solutions. You will engage directly with customers to understand their needs and challenges, providing them with tailored support and guidance.Your responsibilities will include developing long-term relationships with clients, identifying upselling opportunities, and ensuring customer satisfaction and retention. You will collaborate with cross-functional teams to enhance our product offerings based on client feedback.

Scaleway is looking for a Customer Success Management Intern to join the team in Paris. This role supports the Customer Success Management (CSM) group, which focuses on building strong relationships with clients and improving the processes that help customers thrive. Role overview The CSM team at Scaleway consists of 13 professionals who collaborate closely in an international environment. The group values cooperation and diversity, working together to understand both the business and technical needs of clients. Team members handle customer follow-ups and often partner with other departments on projects that span the company. What you will do Organize, prepare, and participate in customer meetings alongside CSMs, with a particular focus on startups. Write meeting summaries and clearly document follow-up actions. Take part in cross-functional projects aimed at improving CSM processes and tools. Analyze customer feedback and contribute to better customer data quality. Assist the team in using CSM tools and dashboards to monitor customer activity. Location This internship is based in Paris, at Scaleway's main office.

Role overview Vusion Group SA seeks a Customer Success Manager for the Project Management team based in Nanterre. The position centers on building lasting client relationships and supporting customers in getting the most value from Vusion Group's solutions. Key responsibilities Guide new clients through onboarding, making sure they start smoothly with company products Deliver training sessions to help customers use solutions effectively Address customer questions and concerns, aiming to improve their experience Collaborate with teams across the company to represent customer needs and suggest product improvements Collaboration This role involves close cooperation with several departments, supporting clients directly and sharing feedback that can shape product development.

Role OverviewWe are seeking a dynamic Head of Customer Success – Digital Services Partnerships to lead, structure, and enhance our Customer Success initiatives across our partner engagements, focusing on both distribution and technical integration.You will be responsible for spearheading Customer Success Management (CSM) activities in various countries to ensure effective onboarding and ongoing support for our partners. Key ResponsibilitiesCoordination & Structuring: Lead the coordination of Customer Success activities across Premium and Value-Added Services (VAS) portfolios, ensuring seamless transitions from Sales to CSM teams, overseeing onboarding plans, monitoring project timelines, identifying operational challenges, and standardizing processes across regions.Onboarding & Launch Oversight: Oversee onboarding pipelines and launch timelines, assist CSMs in managing complex launches, ensure adherence to required documentation and processes, and collaborate closely with Technical Project Managers, Product, and Sales teams for successful delivery.Performance Follow-up: Aggregate performance data from CSM teams, support the tracking of crucial metrics (such as launch timelines, revenue growth, and partner activity), facilitate regular internal reviews, and identify opportunities for improvement.Cross-Functional Collaboration: Serve as a key point of coordination among CSM teams, Sales, the Operational Committee, and Product & Tech teams to enhance communication and alignment across all stakeholders.Continuous Improvement: Contribute to refining Customer Success processes, suggest practical improvements to workflows and reporting, and support the ongoing development of the CSM function.

At Choco, we are committed to revolutionizing the global food system, making it sustainable through innovative approaches to food sales, ordering, distribution, and financing. Our AI-driven software bridges the gap between distributors and customers, fostering a waste-free, efficient operation. Tackling such a significant challenge demands a large-scale effort and the brightest minds. Are you ready to join us?Discover more about our mission: https://bit.ly/4fyXonBSenior Customer Success ManagerAs we expand our enterprise business throughout Europe, Choco is engaging with some of the most intricate and high-value clients in the food supply chain.In the role of Senior Customer Success Manager, you will take comprehensive ownership of the post-sales relationships for a portfolio of strategic accounts, focusing on customer retention, growth, and delivering long-term value. You will serve as a strategic partner to your clients, adeptly navigating complex stakeholder environments, fostering executive relationships, and ensuring Choco provides tangible impact across their operations.This position exists at the crossroads of commercial strategy and operational excellence, where you will manage Net Revenue Retention (NRR), drive product adoption, and influence the scalability of Customer Success for enterprise clients.