Qualifications
ResponsibilitiesManage inbound and outbound patient calls with professionalism and empathy. Schedule, confirm, and reschedule appointments to optimize provider availability. Conduct patient intake, collecting demographic and insurance details. Verify insurance eligibility and assist with basic billing inquiries. Perform timely follow-ups, including lab result callbacks and appointment reminders. Maintain accurate and up-to-date patient records in the EHR system. Respond to patient inquiries and provide comprehensive front desk support. Effectively prioritize urgent and appointment-related calls. RequirementsFluency in Spanish and English (mandatory). Experience in a medical receptionist role, healthcare support, or high-volume call environment. Hands-on experience with Athena EHR (non-negotiable). Strong phone presence with clear, professional, and patient-friendly communication. Solid understanding of insurance verification and healthcare workflows. Able to multitask, prioritize, and manage multiple calls efficiently. Highly reliable, responsive, and engaged during working hours. Detail-oriented with a strong commitment to patient care.
About the job
Job Title: Bilingual Medical Receptionist (Spanish-English)
Employment Type: Full-Time
Schedule: Monday – Friday, 8:00 AM – 5:00 PM Eastern Daylight Time; Saturday, 8:00 AM – 3:00 PM (rotational, maintaining 40 hrs/week)
Salary: $5 – $7/hour (based on experience)
Remote Opportunity: Join a dedicated healthcare provider based in the U. S. that focuses on delivering top-tier, patient-centered care.
As a Bilingual Medical Receptionist, you will be the initial point of contact for patients, ensuring a smooth experience through effective scheduling, prompt follow-ups, and responsive communication.