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As a Technical Account Manager at AfterShip, you will play a pivotal role in fostering strong relationships with our clients while ensuring their technical needs are met efficiently. Your expertise will be crucial in guiding customers through product implementation, addressing technical inquiries, and providing tailored solutions to enhance their experience with our services. You will work closely with various teams to ensure seamless integration and customer satisfaction.
AfterShip is a leading provider of shipment tracking solutions, dedicated to improving the post-purchase experience for e-commerce businesses. Our innovative platform helps companies track their shipments and communicate effectively with their customers, enhancing overall satisfaction and loyalty. Join us in our mission to transform the logistics landscape!
Search for Technical Account Manager
5,009 results
AfterShip
As a Technical Account Manager at AfterShip, you will play a pivotal role in fostering strong relationships with our clients while ensuring their technical needs are met efficiently. Your expertise will be crucial in guiding customers through product implementation, addressing technical inquiries, and providing tailored solutions to enhance their experience with our services. You will work closely with various teams to ensure seamless integration and customer satisfaction.
Helpshift
Helpshift bridges the gap between traditional customer service channels like email and phone support. Through its AI-powered customer service platform, Helpshift enables businesses to resolve issues more efficiently, enhancing customer satisfaction in the process. Renowned companies such as Tencent, Supercell, and Square, along with hundreds of other major brands, leverage Helpshift's platform to provide primarily messaging-based customer support. With installations on two billion devices globally, Helpshift serves over 820 million active consumers each month. We are currently seeking a Technical Account Manager to partner with our most important and strategic accounts, ensuring the retention of key accounts while leading a global team of Customer Success Managers. This role involves fostering relationships with key internal and external stakeholders, transforming clients into long-term advocates by developing product adoption strategies for their teams, and providing best practices for activation and optimization. You will ensure an impeccable customer experience throughout the process. Leading this team will challenge your ability to transition daily from high-level client strategy to tactical account escalations and retention opportunities. The ideal candidate is a customer-focused strategist eager to build and mentor a highly motivated team of Customer Success Managers. About the Role:Establish strong relationships with executives and professional users, not only with Helpshift clients but also with internal teams across Account Management, Sales and Marketing, Operations, Product, and Engineering.Manage a team of Customer Success Managers located in the United States, EMEA, and APAC, serving our enterprise and small to medium business clients worldwide. Ensure overall health and satisfaction of clients in your portfolio.Collaborate with the onboarding team, operations teams, and other relevant departments to manage all aspects of the standard and complete customer lifecycle. Design scalable business strategy manuals and identify opportunities to enhance our internal processes or increase customer satisfaction.
Role overview Glia seeks a Technical Account Manager based remotely in Canada. This position centers on developing strong relationships with clients and guiding them through the implementation of Glia’s solutions. The Technical Account Manager acts as a trusted expert, supporting clients and helping them realize the full value of Glia’s products. What you will do Learn about each client’s needs and objectives to recommend the most effective use of Glia’s offerings Lead product demonstrations, highlighting features and addressing client questions Collaborate with teams across Glia to ensure a seamless experience for customers Offer ongoing support and advice to clients throughout their journey Requirements Proactive approach to problem solving and an interest in technology Strong commitment to client success and relationship management
Who We AreSamsara (NYSE: IOT) is the trailblazer of the Connected Operations™ Cloud, a cutting-edge platform that empowers organizations reliant on physical operations to leverage Internet of Things (IoT) data for actionable insights and operational improvements. Our mission at Samsara is to enhance the safety, efficiency, and sustainability of the physical operations that drive our global economy. This sector, comprising over 40% of global GDP, includes critical industries such as agriculture, construction, field services, transportation, and manufacturing. We are thrilled to facilitate their digital transformation on a large scale.Being part of Samsara means you will shape the future of physical operations alongside a team dedicated to developing innovative product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As a publicly traded company, you will have the autonomy and backing to make a significant impact as we build for the long term.About the Role:The Manager will lead a team of Technical Account Managers (TAMs), playing a crucial role in delivering outstanding technical support and account management. This leader will champion change, employing a data-driven methodology for decision-making and process enhancements to secure long-term customer success. You will be responsible for team performance metrics, nurturing professional growth, and ensuring alignment with Samsara's core values.
Precisely International Jobs
Role overview The Associate Technical Account Manager at Precisely International Jobs serves as the main point of contact for clients across Canada. This role centers on supporting client success with technical solutions and maintaining strong, ongoing relationships. Collaboration with internal teams is a key part of the position, ensuring each client receives solutions that fit their unique needs. What you will do Serve as the primary contact for assigned clients, working to build trust and understand their business goals. Troubleshoot technical issues and deliver clear, timely support when challenges arise. Represent client interests within Precisely, making sure their needs are understood and addressed. Coordinate with internal teams to deliver solutions that match client requirements. Offer proactive guidance to help clients maximize the value of Precisely’s products and services.
LocalStack
Join LocalStack, a dynamic Series A startup at the forefront of innovation, as we transform cloud development processes and streamline dev & test feedback loops. Following our successful $25 million funding round in Q4 2024, led by Notable Capital, CRV, and Heavybit, we are poised for rapid growth.LocalStack is a high-fidelity emulator and local cloud development platform that empowers developers to create cloud applications and data pipelines entirely on their local machines within a lightweight cloud sandbox running in Docker.Our mission is to equip developers with the tools they need to swiftly build and test cloud applications, enhancing the development experience while conserving valuable time and resources.With a thriving open-source community boasting over 57,000 stars on GitHub and more than 100,000 active users globally, our customer base spans from small and medium-sized businesses to Fortune 500 companies.Headquartered in Zurich, Switzerland, and with a main engineering office in Vienna, Austria, our remote team extends across various countries including the United States, France, the United Kingdom, Canada, Spain, and many more. Explore our Notion Candidate Handbook and visit our GitHub!
Buildkite
As a Technical Account Manager at Buildkite, you will play a pivotal role in ensuring customer success by providing technical guidance and support to our clients. You will work closely with clients to understand their needs, troubleshoot issues, and advocate for their requirements within our product development teams. This is a fantastic opportunity for someone with a strong technical background and exceptional communication skills who is passionate about helping clients succeed with our CI/CD platform.
Become a Force for Good at Axon.At Axon, we are dedicated to our mission of Protecting Life. We are innovators, addressing society's most pressing safety and justice challenges through our advanced ecosystem of devices and cloud software. Our collaborative spirit drives us to connect with transparency and empathy, valuing diverse perspectives from our customers, communities, and each other.Working at Axon is a dynamic, challenging, and impactful experience. Here, you will take initiative and be a catalyst for meaningful change. Experience personal and professional growth as you contribute to a mission that truly matters at a company where your efforts are recognized.Your ImpactAs an Embedded Technical Account Manager at Axon, you will serve as the main contact for key customers, cultivating enduring strategic partnerships. You will leverage your technical expertise, project management skills, and customer advocacy to help stakeholders fulfill their operational objectives utilizing Axon’s innovative products. By collaborating with cross-functional teams, you will provide valuable insights into customer needs and challenges, informing internal product roadmaps and initiatives. Adopting various roles—from consultant to product specialist to project manager—you will assist customers in streamlining their daily operations.Your contributions will be vital in ensuring Axon’s solutions meet essential customer requirements while delivering outstanding technical support and customer service. Your knowledge and dedication will directly support Axon's mission of safeguarding life and promoting transparency through cutting-edge technology.What You’ll DoThis position begins as remote, transitioning gradually to a hybrid model—requiring onsite presence 3-4 days per week in Manitoba First Nations. Please apply only if you can work onsite.Reports to: Manager, Professional ServicesDevelop deep expertise in Axon technologies, including Axon Evidence, body cameras, and the Fleet system.Act as the primary technical liaison connecting Axon and its customers.Engage in operational and technical meetings to foster effective communication and collaboration.Establish and nurture an internal Axon network to support the customer-facing team and the customer Project Team.Oversee support tickets, deliver technical troubleshooting (tier 2 level support), and escalate issues as necessary.Ensure compliance with Service Level Requirements (SLR) and contractual obligations.Support the Program Manager by supplying requested documents, details, and Voice of Customer (VOC) feedback. Relay customer insights across Axon teams and collaborate to enhance product development.Proactively identify and escalate risks to the Program Manager.
About the RoleJoin ION's dynamic Equities Technical Account Management team as a Technical Account Manager (TAM). This role is ideal for individuals who possess a unique blend of technical acumen, functional expertise, and exceptional customer service skills. As a Technical Account Manager, you will play a pivotal role in nurturing client relationships and spearheading the successful implementation of projects and initiatives following contract execution. Your responsibilities will encompass project management, business oversight, and relationship cultivation with designated client accounts. A robust understanding of software technology and experience in the business processes related to Derivatives (Futures and Options), Fixed Income, and/or Equities (Equities and Equity Options) is essential for success in this position.
Dialpad, Inc.
About DialpadDialpad is a pioneering AI-driven customer communications platform, revolutionizing the way businesses connect with their clients. Trusted by over 50,000 companies worldwide, including industry leaders like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, Dialpad empowers organizations to strengthen customer relationships through real-time, AI-powered insights. Explore more at dialpad.com.Join Us at DialpadAt Dialpad, you will be part of a dynamic and collaborative team focused on our common goal of ensuring our customers and their teams achieve outstanding success. We recognize the significance of every conversation, elevating each interaction with a platform that delivers real-time insights and automation tailored for our clients.We champion continuous improvement, enabling every team member to utilize cutting-edge AI to enhance our platform and their own expertise. We seek individuals who not only meet our rigorous standards but also exceed them. Our aspirations are ambitious, and fulfilling them demands a team that operates at the pinnacle of excellence. We look for individuals who embody the traits that contribute to our success: Resourcefulness, Curiosity, Optimism, Persistence, and Empathy.Your RoleAs the Manager of the Technical Account Managers (TAMs), you will guide and nurture a team of TAMs who cater to Dialpad's most significant and intricate clients. Your responsibilities will encompass leadership, operational effectiveness, and enhancing TAM performance against clearly defined objectives, including proactive client interactions, time-to-resolution metrics, and customer satisfaction scores.Having previously served as a TAM (or equivalent), you are adept at engaging with complex technical scenarios, refining processes, and stepping into a senior escalation role when necessary. You will collaborate cross-functionally with Support, Customer Success, Sales, Product, and Engineering to guarantee that our TAM services are predictable, scalable, and intricately aligned with customer outcomes.
Hootsuite Inc.
As a Senior Manager of Technical Account Management at Hootsuite, you will lead a dynamic team dedicated to enhancing client experiences through expert technical support and strategic guidance. You will play a pivotal role in ensuring customer satisfaction and achieving business objectives by aligning technical solutions with client needs. Your leadership will foster a culture of innovation and excellence, driving the success of our technical account management initiatives.
Become a Catalyst for Change at Axon.At Axon, we’re dedicated to the mission of Protecting Life by addressing the most pressing safety and justice challenges in society through our innovative devices and cloud software. Our collaborative culture thrives on open communication and valuing diverse perspectives from our customers, communities, and each other.Life at Axon is dynamic, demanding, and impactful. Here, you will take initiative and drive meaningful change. Experience continuous growth while contributing to a mission that genuinely matters in an organization that values your presence.Your RoleAs an Embedded Technical Account Manager at Axon, you will serve as the main point of contact for pivotal customers, nurturing long-term strategic partnerships. You will provide essential technical guidance, project management, and advocate for customer needs to ensure stakeholders achieve their operational objectives using Axon’s solutions. Collaborating with cross-functional teams, you will gain valuable insights into customer challenges and requirements, influencing internal product strategies and projects. You will be versatile, acting as a consultant, product expert, and project manager, helping customers optimize their daily operations.Your role is vital in ensuring that Axon’s offerings align with customer demands while delivering top-tier technical support and customer service. Your expertise and dedication will significantly contribute to Axon’s vision of protecting lives and promoting transparency through advanced technology.ResponsibilitiesThis position starts as remote with a gradual transition to a hybrid model, requiring onsite presence in Grande Prairie 3-4 days per week. Please apply only if you are able to work onsite.Reports to: Manager, Professional ServicesDevelop expertise in Axon technologies, including Axon Evidence, body cameras, and Fleet system.Act as the primary technical liaison between Axon and the customers.Engage in operational and technical meetings to ensure effective communication and collaboration.Establish and maintain a robust internal network within Axon to support both customer-facing teams and the customer Project Team.Oversee support tickets, provide technical troubleshooting (tier 2 support), and escalate issues as necessary.Ensure compliance with Service Level Requirements (SLRs) and contractual obligations.Assist the Program Manager by supplying requested materials, information, and Voice of Customer (VOC) documentation. Relay customer feedback across Axon teams and collaborate on product enhancements.Identify and escalate risks to the Program Manager.
Smile Digital Health
At Smile Digital Health, we are dedicated to advancing #BetterGlobalHealth. Our innovative health data platform and data management solutions are making waves across more than 20 countries, and we proudly ranked #19 on Deloitte's Technology Fast 50 for 2024! Our leading FHIR-based data liberation platform simplifies the process for healthcare stakeholders to collect and exchange critical data. Central to our mission, the Smile platform empowers users and organizations to enhance the management of healthcare data. We facilitate the generation and liberation of structured healthcare data, ensuring effective collaboration among care teams and health systems, ultimately bringing #BetterGlobalHealth to patients every day!Join us today and discover countless reasons to SMILE!The Technical Account Manager (TAM) serves as the key post-sales liaison for assigned customers. This role encompasses ownership of customer relationships from contract signing through implementation and beyond, ensuring successful delivery and sustained customer satisfaction. The TAM will work in close collaboration with Agile Leads, technical teams, Sales, and other cross-functional groups to ensure seamless execution of projects, resource allocation, financial management, renewals, and the identification of growth opportunities within customer accounts.
Genetec Inc.
Job Overview:The Team Leader for Technical Account Managers (TAM) oversees a dedicated team of TAMs who support strategic clients utilizing the Genetec platform. In this leadership role, you will ensure each TAM delivers exceptional service as the technical account manager for their assigned clients. You will be accountable for team performance, client outcomes, and consistent execution of service commitments across the portfolio. You will serve as the primary level for reporting and escalation.Additionally, as a team leader, you will manage a select number of strategic accounts directly as a technical account manager.This position blends leadership, high-level customer engagement, and in-depth technical and operational understanding of enterprise physical security environments. You will collaborate closely with customer service management and support teams to promote proactive service, effective escalation management, and measurable customer value.Your Day in a Nutshell:Team Leadership and ManagementLead, mentor, and develop a team of TAMs dedicated to supporting key accounts.Ensure team members adhere to standards and processes.Define and monitor key performance indicators (KPIs) for the team and foster continuous improvement.Conduct regular one-on-one meetings, performance evaluations, and development plans; implement a succession strategy and encourage internal mobility.Strategic Client AccountabilityEnsure each account has a clear governance model (stakeholders, cadence, success plan, KPIs) and that TAMs maintain strong client relationships.Directly intervene in major incidents, escalations, and renewal risks to restore trust and implement an action plan.Governance of Statements of Work and Excellence in DeliveryEnsure TAM activities comply with contractual statements of work: covered services, hours, deliverables, and service levels.Define and enforce standards for scope interpretation, documentation of assumptions, and communication of exclusions.Collaborate with sales, legal, and professional services teams to design statements of work (SOW) for new enterprise contracts and renewals.
Revolutionizing Learning with AIAt Docebo, we're transforming workplace learning through the power of Artificial Intelligence. Our cutting-edge, AI-driven learning platform empowers organizations to create, deliver, and manage training seamlessly, enhancing productivity and focus on what truly matters. Our intelligent tools personalize the learning experience, streamline processes, and elevate training into a strategic asset that drives measurable outcomes.Join a forward-thinking team committed to challenging the norms of traditional learning. If you're passionate about leveraging AI to enhance workplace experiences, you'll thrive at Docebo. We embody our values daily through the Docebo Heart: fostering trust, embracing positive intent, and promoting diverse perspectives.Are you ready to join over 900 Docebians worldwide and redefine the future of learning? The journey of learning is perpetual, and we're here to lead the way.About the Role:As a Technical Account Manager at Docebo, you'll forge robust, long-term partnerships with clients by aligning their business objectives with our innovative LMS solutions. Acting as a trusted technical advisor, you will empower customers to maximize the value of our platform, drive user adoption, and anticipate future learning requirements.In this role, you'll serve as a vital link between customer stakeholders and Docebo's internal teams, translating strategic goals into scalable solutions. You will proactively monitor platform health, manage risks, and guide clients through technological advancements while working closely with Account Teams to ensure customer success throughout their journey.Key Responsibilities:Develop long-term technical strategies aligned with customer business goalsManage the technical and product relationship for designated accountsMonitor platform health, integrations, APIs, and usage patternsProactively identify and mitigate technical risks to safeguard business valueAssist customers in navigating new features, product releases, and industry best practicesProvide executive-level updates regarding performance, service level agreements, and alignment with the product roadmap
Join Samsara as a Technical Account Manager, where you will play a pivotal role in supporting our customers' success. In this fully remote position, you will engage with clients to ensure they derive maximum value from our innovative IoT solutions. Your expertise will be essential in helping clients navigate technical challenges and optimize their operations.
Empowering Every Identity, from AI to HumanAt Okta, we believe that identity is the cornerstone of unlocking AI's potential. As leaders in identity management, we are committed to creating a secure environment that allows organizations to embrace the future confidently. We are searching for innovative thinkers who thrive on solving complex challenges and are driven by a sense of urgency and excellence. Join us in a role that defines your career and aligns with our mission. If you're ready to make an impact, let's connect.Okta: The World’s Identity Company™As the foremost leader in identity management, Okta is dedicated to building a more secure world. Our neutral, robust, and extensible platform places identity at the core of your technology stack, securing all identities, including customers, employees, partners, and AI agents.Trusted by Leading Brands. Okta is the trusted partner for two-thirds of the Fortune 100 and over 40% of the Forbes Global 2000 as they navigate their identity-powered journeys.The Strategic Workforce Identity OpportunityFocus on Okta Platform: This role is key to our Strategic segment team, overseeing large enterprise organizations across critical industries such as Public Sector, Financial Services, Healthcare, Manufacturing, Retail, and Technology.The Technical Account Management (TAM) team consists of a global network of Okta product experts committed to ensuring our customers' success. We strive to understand each client's unique ecosystem, allowing us to not only tackle current challenges but also anticipate and innovate for the future.As a Senior Technical Account Manager, your primary focus will be on Workforce Identity, acting as a trusted technical advisor and advocate for our largest customers. You will be responsible for strategic account alignment and broad deployment strategies to foster sustainable success through enhanced technical maturity.Key Workforce Identity Solutions You Will Support:The Okta Platform safeguards employees, contractors, and partners across the entire identity lifecycle, addressing governance, access, and privileged controls.
About DialpadDialpad is the premier AI-enhanced customer communications platform, revolutionizing the way businesses engage with their customers. With over 50,000 companies globally — including industry leaders like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — Dialpad empowers organizations to forge stronger customer relationships through real-time, AI-driven insights. Discover more at dialpad.com.Join the Dialpad TeamAs a member of Dialpad, you will collaborate with a dedicated team focused on our mission to ensure the success of our customers and their employees. Every conversation is significant, and we are enhancing each interaction with our platform that provides real-time insights and automation. We champion continuous growth, where every team member utilizes cutting-edge AI to refine our platform and improve their skills. We are in search of individuals who not only meet our high standards but exceed them. Our aspirations are ambitious, and achieving them necessitates a team that operates at peak performance. We value traits that are essential to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Technical Account Manager (TAM), you will collaborate across teams to support Dialpad’s most significant and intricate clients. Through cultivating trusted relationships, you will provide tailored, strategic consultations and proactively pinpoint opportunities to enhance the value businesses deliver to their customers, optimize technical operations within their teams, and accelerate their global growth with Dialpad.The Customer Experience (CX) Organization is dedicated to delighting customers at every touchpoint. We prioritize understanding and meeting the evolving needs and expectations of our clients, and we are committed to working collaboratively to provide seamless and memorable interactions.
Flipp Corporation
Flipp partners with leading retailers and brands across North America, delivering local promotions and savings to millions of shoppers. The company’s mission is to help people make informed shopping decisions by transforming deals and savings content into digital experiences that guide purchases. Flipp’s culture is shaped by five principles: Progress Over Perfection, Clarity Through Transparency, Learn Loudly, Challenge with Empathy, and Always Build Better. These values influence daily work and collaboration, encouraging employees to make an impact and develop their skills over time. Role overview This 12-month contract position sits within the Partner Technology team, which connects retail, technology, and innovation to support integrations with major retailers. The team works closely with Product, Engineering, and Sales to bring Flipp’s solutions to market and ensure partners maximize the value of digital offerings. Their efforts help retailers engage millions of shoppers each week. What you will do Build and manage technical relationships with enterprise retailers and internal teams. Act as a technical advisor, supporting retailers as they adopt Flipp’s suite of solutions. Help partners get the most out of Flipp’s services through ongoing guidance and support. Collaborate with product and engineering teams, sharing insights from industry experience and retailer feedback to help shape the product roadmap.
Engine by Starling
Join us at Engine by Starling, where we collaborate with the world’s foremost banks to help them establish rapidly growing businesses through our innovative technology.As the technology division of Starling Bank, Engine has evolved into a distinct software-as-a-service (SaaS) provider, built on the successful technology that supports Starling Bank. The exceptional growth and achievements of Starling Bank can be attributed to our commitment to creating modern technology from the ground up. Our SaaS platform is now accessible to banks and financial institutions globally, enabling them to leverage cutting-edge digital features and streamlined back-office processes that have contributed to Starling's remarkable success.We are on the lookout for visionary professionals who will join our team to cultivate strong client relationships and address their unique needs using Engine’s technology.About Engine by StarlingBased in London, with additional offices in Dublin, Sydney, and the UK, Engine has recently expanded to North America, establishing a headquarters on the East Coast and a presence in Canada. This role will be based in Toronto.Our work culture embraces a hybrid model, and we prefer candidates who live within a commutable distance to our Toronto office for in-person collaboration.Travel (including international) may be required based on client needs and engagement types.Role OverviewAs the first Senior Technical Account Manager (TAM) for the Canadian market, you will play a pivotal role in Engine’s strategic entry. This high-impact position involves direct engagement with executives and is essential for the successful onboarding and ongoing success of our key Canadian client. You will act as the primary technical advisor, fostering a robust relationship that establishes our regional credibility.Reporting to the Lead TAM, you will be crucial in ensuring our strategic client maximizes the value of our platform and meets their business objectives while customizing our global customer success playbook to fit the specific needs of the Canadian financial market. This senior role entails building trusted relationships with senior stakeholders, including C-level executives and vice presidents.
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AfterShip
As a Technical Account Manager at AfterShip, you will play a pivotal role in fostering strong relationships with our clients while ensuring their technical needs are met efficiently. Your expertise will be crucial in guiding customers through product implementation, addressing technical inquiries, and providing tailored solutions to enhance their experience with our services. You will work closely with various teams to ensure seamless integration and customer satisfaction.
Helpshift
Helpshift bridges the gap between traditional customer service channels like email and phone support. Through its AI-powered customer service platform, Helpshift enables businesses to resolve issues more efficiently, enhancing customer satisfaction in the process. Renowned companies such as Tencent, Supercell, and Square, along with hundreds of other major brands, leverage Helpshift's platform to provide primarily messaging-based customer support. With installations on two billion devices globally, Helpshift serves over 820 million active consumers each month. We are currently seeking a Technical Account Manager to partner with our most important and strategic accounts, ensuring the retention of key accounts while leading a global team of Customer Success Managers. This role involves fostering relationships with key internal and external stakeholders, transforming clients into long-term advocates by developing product adoption strategies for their teams, and providing best practices for activation and optimization. You will ensure an impeccable customer experience throughout the process. Leading this team will challenge your ability to transition daily from high-level client strategy to tactical account escalations and retention opportunities. The ideal candidate is a customer-focused strategist eager to build and mentor a highly motivated team of Customer Success Managers. About the Role:Establish strong relationships with executives and professional users, not only with Helpshift clients but also with internal teams across Account Management, Sales and Marketing, Operations, Product, and Engineering.Manage a team of Customer Success Managers located in the United States, EMEA, and APAC, serving our enterprise and small to medium business clients worldwide. Ensure overall health and satisfaction of clients in your portfolio.Collaborate with the onboarding team, operations teams, and other relevant departments to manage all aspects of the standard and complete customer lifecycle. Design scalable business strategy manuals and identify opportunities to enhance our internal processes or increase customer satisfaction.
Role overview Glia seeks a Technical Account Manager based remotely in Canada. This position centers on developing strong relationships with clients and guiding them through the implementation of Glia’s solutions. The Technical Account Manager acts as a trusted expert, supporting clients and helping them realize the full value of Glia’s products. What you will do Learn about each client’s needs and objectives to recommend the most effective use of Glia’s offerings Lead product demonstrations, highlighting features and addressing client questions Collaborate with teams across Glia to ensure a seamless experience for customers Offer ongoing support and advice to clients throughout their journey Requirements Proactive approach to problem solving and an interest in technology Strong commitment to client success and relationship management
Who We AreSamsara (NYSE: IOT) is the trailblazer of the Connected Operations™ Cloud, a cutting-edge platform that empowers organizations reliant on physical operations to leverage Internet of Things (IoT) data for actionable insights and operational improvements. Our mission at Samsara is to enhance the safety, efficiency, and sustainability of the physical operations that drive our global economy. This sector, comprising over 40% of global GDP, includes critical industries such as agriculture, construction, field services, transportation, and manufacturing. We are thrilled to facilitate their digital transformation on a large scale.Being part of Samsara means you will shape the future of physical operations alongside a team dedicated to developing innovative product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As a publicly traded company, you will have the autonomy and backing to make a significant impact as we build for the long term.About the Role:The Manager will lead a team of Technical Account Managers (TAMs), playing a crucial role in delivering outstanding technical support and account management. This leader will champion change, employing a data-driven methodology for decision-making and process enhancements to secure long-term customer success. You will be responsible for team performance metrics, nurturing professional growth, and ensuring alignment with Samsara's core values.
Precisely International Jobs
Role overview The Associate Technical Account Manager at Precisely International Jobs serves as the main point of contact for clients across Canada. This role centers on supporting client success with technical solutions and maintaining strong, ongoing relationships. Collaboration with internal teams is a key part of the position, ensuring each client receives solutions that fit their unique needs. What you will do Serve as the primary contact for assigned clients, working to build trust and understand their business goals. Troubleshoot technical issues and deliver clear, timely support when challenges arise. Represent client interests within Precisely, making sure their needs are understood and addressed. Coordinate with internal teams to deliver solutions that match client requirements. Offer proactive guidance to help clients maximize the value of Precisely’s products and services.
LocalStack
Join LocalStack, a dynamic Series A startup at the forefront of innovation, as we transform cloud development processes and streamline dev & test feedback loops. Following our successful $25 million funding round in Q4 2024, led by Notable Capital, CRV, and Heavybit, we are poised for rapid growth.LocalStack is a high-fidelity emulator and local cloud development platform that empowers developers to create cloud applications and data pipelines entirely on their local machines within a lightweight cloud sandbox running in Docker.Our mission is to equip developers with the tools they need to swiftly build and test cloud applications, enhancing the development experience while conserving valuable time and resources.With a thriving open-source community boasting over 57,000 stars on GitHub and more than 100,000 active users globally, our customer base spans from small and medium-sized businesses to Fortune 500 companies.Headquartered in Zurich, Switzerland, and with a main engineering office in Vienna, Austria, our remote team extends across various countries including the United States, France, the United Kingdom, Canada, Spain, and many more. Explore our Notion Candidate Handbook and visit our GitHub!
Buildkite
As a Technical Account Manager at Buildkite, you will play a pivotal role in ensuring customer success by providing technical guidance and support to our clients. You will work closely with clients to understand their needs, troubleshoot issues, and advocate for their requirements within our product development teams. This is a fantastic opportunity for someone with a strong technical background and exceptional communication skills who is passionate about helping clients succeed with our CI/CD platform.
Become a Force for Good at Axon.At Axon, we are dedicated to our mission of Protecting Life. We are innovators, addressing society's most pressing safety and justice challenges through our advanced ecosystem of devices and cloud software. Our collaborative spirit drives us to connect with transparency and empathy, valuing diverse perspectives from our customers, communities, and each other.Working at Axon is a dynamic, challenging, and impactful experience. Here, you will take initiative and be a catalyst for meaningful change. Experience personal and professional growth as you contribute to a mission that truly matters at a company where your efforts are recognized.Your ImpactAs an Embedded Technical Account Manager at Axon, you will serve as the main contact for key customers, cultivating enduring strategic partnerships. You will leverage your technical expertise, project management skills, and customer advocacy to help stakeholders fulfill their operational objectives utilizing Axon’s innovative products. By collaborating with cross-functional teams, you will provide valuable insights into customer needs and challenges, informing internal product roadmaps and initiatives. Adopting various roles—from consultant to product specialist to project manager—you will assist customers in streamlining their daily operations.Your contributions will be vital in ensuring Axon’s solutions meet essential customer requirements while delivering outstanding technical support and customer service. Your knowledge and dedication will directly support Axon's mission of safeguarding life and promoting transparency through cutting-edge technology.What You’ll DoThis position begins as remote, transitioning gradually to a hybrid model—requiring onsite presence 3-4 days per week in Manitoba First Nations. Please apply only if you can work onsite.Reports to: Manager, Professional ServicesDevelop deep expertise in Axon technologies, including Axon Evidence, body cameras, and the Fleet system.Act as the primary technical liaison connecting Axon and its customers.Engage in operational and technical meetings to foster effective communication and collaboration.Establish and nurture an internal Axon network to support the customer-facing team and the customer Project Team.Oversee support tickets, deliver technical troubleshooting (tier 2 level support), and escalate issues as necessary.Ensure compliance with Service Level Requirements (SLR) and contractual obligations.Support the Program Manager by supplying requested documents, details, and Voice of Customer (VOC) feedback. Relay customer insights across Axon teams and collaborate to enhance product development.Proactively identify and escalate risks to the Program Manager.
About the RoleJoin ION's dynamic Equities Technical Account Management team as a Technical Account Manager (TAM). This role is ideal for individuals who possess a unique blend of technical acumen, functional expertise, and exceptional customer service skills. As a Technical Account Manager, you will play a pivotal role in nurturing client relationships and spearheading the successful implementation of projects and initiatives following contract execution. Your responsibilities will encompass project management, business oversight, and relationship cultivation with designated client accounts. A robust understanding of software technology and experience in the business processes related to Derivatives (Futures and Options), Fixed Income, and/or Equities (Equities and Equity Options) is essential for success in this position.
Dialpad, Inc.
About DialpadDialpad is a pioneering AI-driven customer communications platform, revolutionizing the way businesses connect with their clients. Trusted by over 50,000 companies worldwide, including industry leaders like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, Dialpad empowers organizations to strengthen customer relationships through real-time, AI-powered insights. Explore more at dialpad.com.Join Us at DialpadAt Dialpad, you will be part of a dynamic and collaborative team focused on our common goal of ensuring our customers and their teams achieve outstanding success. We recognize the significance of every conversation, elevating each interaction with a platform that delivers real-time insights and automation tailored for our clients.We champion continuous improvement, enabling every team member to utilize cutting-edge AI to enhance our platform and their own expertise. We seek individuals who not only meet our rigorous standards but also exceed them. Our aspirations are ambitious, and fulfilling them demands a team that operates at the pinnacle of excellence. We look for individuals who embody the traits that contribute to our success: Resourcefulness, Curiosity, Optimism, Persistence, and Empathy.Your RoleAs the Manager of the Technical Account Managers (TAMs), you will guide and nurture a team of TAMs who cater to Dialpad's most significant and intricate clients. Your responsibilities will encompass leadership, operational effectiveness, and enhancing TAM performance against clearly defined objectives, including proactive client interactions, time-to-resolution metrics, and customer satisfaction scores.Having previously served as a TAM (or equivalent), you are adept at engaging with complex technical scenarios, refining processes, and stepping into a senior escalation role when necessary. You will collaborate cross-functionally with Support, Customer Success, Sales, Product, and Engineering to guarantee that our TAM services are predictable, scalable, and intricately aligned with customer outcomes.
Hootsuite Inc.
As a Senior Manager of Technical Account Management at Hootsuite, you will lead a dynamic team dedicated to enhancing client experiences through expert technical support and strategic guidance. You will play a pivotal role in ensuring customer satisfaction and achieving business objectives by aligning technical solutions with client needs. Your leadership will foster a culture of innovation and excellence, driving the success of our technical account management initiatives.
Become a Catalyst for Change at Axon.At Axon, we’re dedicated to the mission of Protecting Life by addressing the most pressing safety and justice challenges in society through our innovative devices and cloud software. Our collaborative culture thrives on open communication and valuing diverse perspectives from our customers, communities, and each other.Life at Axon is dynamic, demanding, and impactful. Here, you will take initiative and drive meaningful change. Experience continuous growth while contributing to a mission that genuinely matters in an organization that values your presence.Your RoleAs an Embedded Technical Account Manager at Axon, you will serve as the main point of contact for pivotal customers, nurturing long-term strategic partnerships. You will provide essential technical guidance, project management, and advocate for customer needs to ensure stakeholders achieve their operational objectives using Axon’s solutions. Collaborating with cross-functional teams, you will gain valuable insights into customer challenges and requirements, influencing internal product strategies and projects. You will be versatile, acting as a consultant, product expert, and project manager, helping customers optimize their daily operations.Your role is vital in ensuring that Axon’s offerings align with customer demands while delivering top-tier technical support and customer service. Your expertise and dedication will significantly contribute to Axon’s vision of protecting lives and promoting transparency through advanced technology.ResponsibilitiesThis position starts as remote with a gradual transition to a hybrid model, requiring onsite presence in Grande Prairie 3-4 days per week. Please apply only if you are able to work onsite.Reports to: Manager, Professional ServicesDevelop expertise in Axon technologies, including Axon Evidence, body cameras, and Fleet system.Act as the primary technical liaison between Axon and the customers.Engage in operational and technical meetings to ensure effective communication and collaboration.Establish and maintain a robust internal network within Axon to support both customer-facing teams and the customer Project Team.Oversee support tickets, provide technical troubleshooting (tier 2 support), and escalate issues as necessary.Ensure compliance with Service Level Requirements (SLRs) and contractual obligations.Assist the Program Manager by supplying requested materials, information, and Voice of Customer (VOC) documentation. Relay customer feedback across Axon teams and collaborate on product enhancements.Identify and escalate risks to the Program Manager.
Smile Digital Health
At Smile Digital Health, we are dedicated to advancing #BetterGlobalHealth. Our innovative health data platform and data management solutions are making waves across more than 20 countries, and we proudly ranked #19 on Deloitte's Technology Fast 50 for 2024! Our leading FHIR-based data liberation platform simplifies the process for healthcare stakeholders to collect and exchange critical data. Central to our mission, the Smile platform empowers users and organizations to enhance the management of healthcare data. We facilitate the generation and liberation of structured healthcare data, ensuring effective collaboration among care teams and health systems, ultimately bringing #BetterGlobalHealth to patients every day!Join us today and discover countless reasons to SMILE!The Technical Account Manager (TAM) serves as the key post-sales liaison for assigned customers. This role encompasses ownership of customer relationships from contract signing through implementation and beyond, ensuring successful delivery and sustained customer satisfaction. The TAM will work in close collaboration with Agile Leads, technical teams, Sales, and other cross-functional groups to ensure seamless execution of projects, resource allocation, financial management, renewals, and the identification of growth opportunities within customer accounts.
Genetec Inc.
Job Overview:The Team Leader for Technical Account Managers (TAM) oversees a dedicated team of TAMs who support strategic clients utilizing the Genetec platform. In this leadership role, you will ensure each TAM delivers exceptional service as the technical account manager for their assigned clients. You will be accountable for team performance, client outcomes, and consistent execution of service commitments across the portfolio. You will serve as the primary level for reporting and escalation.Additionally, as a team leader, you will manage a select number of strategic accounts directly as a technical account manager.This position blends leadership, high-level customer engagement, and in-depth technical and operational understanding of enterprise physical security environments. You will collaborate closely with customer service management and support teams to promote proactive service, effective escalation management, and measurable customer value.Your Day in a Nutshell:Team Leadership and ManagementLead, mentor, and develop a team of TAMs dedicated to supporting key accounts.Ensure team members adhere to standards and processes.Define and monitor key performance indicators (KPIs) for the team and foster continuous improvement.Conduct regular one-on-one meetings, performance evaluations, and development plans; implement a succession strategy and encourage internal mobility.Strategic Client AccountabilityEnsure each account has a clear governance model (stakeholders, cadence, success plan, KPIs) and that TAMs maintain strong client relationships.Directly intervene in major incidents, escalations, and renewal risks to restore trust and implement an action plan.Governance of Statements of Work and Excellence in DeliveryEnsure TAM activities comply with contractual statements of work: covered services, hours, deliverables, and service levels.Define and enforce standards for scope interpretation, documentation of assumptions, and communication of exclusions.Collaborate with sales, legal, and professional services teams to design statements of work (SOW) for new enterprise contracts and renewals.
Revolutionizing Learning with AIAt Docebo, we're transforming workplace learning through the power of Artificial Intelligence. Our cutting-edge, AI-driven learning platform empowers organizations to create, deliver, and manage training seamlessly, enhancing productivity and focus on what truly matters. Our intelligent tools personalize the learning experience, streamline processes, and elevate training into a strategic asset that drives measurable outcomes.Join a forward-thinking team committed to challenging the norms of traditional learning. If you're passionate about leveraging AI to enhance workplace experiences, you'll thrive at Docebo. We embody our values daily through the Docebo Heart: fostering trust, embracing positive intent, and promoting diverse perspectives.Are you ready to join over 900 Docebians worldwide and redefine the future of learning? The journey of learning is perpetual, and we're here to lead the way.About the Role:As a Technical Account Manager at Docebo, you'll forge robust, long-term partnerships with clients by aligning their business objectives with our innovative LMS solutions. Acting as a trusted technical advisor, you will empower customers to maximize the value of our platform, drive user adoption, and anticipate future learning requirements.In this role, you'll serve as a vital link between customer stakeholders and Docebo's internal teams, translating strategic goals into scalable solutions. You will proactively monitor platform health, manage risks, and guide clients through technological advancements while working closely with Account Teams to ensure customer success throughout their journey.Key Responsibilities:Develop long-term technical strategies aligned with customer business goalsManage the technical and product relationship for designated accountsMonitor platform health, integrations, APIs, and usage patternsProactively identify and mitigate technical risks to safeguard business valueAssist customers in navigating new features, product releases, and industry best practicesProvide executive-level updates regarding performance, service level agreements, and alignment with the product roadmap
Join Samsara as a Technical Account Manager, where you will play a pivotal role in supporting our customers' success. In this fully remote position, you will engage with clients to ensure they derive maximum value from our innovative IoT solutions. Your expertise will be essential in helping clients navigate technical challenges and optimize their operations.
Empowering Every Identity, from AI to HumanAt Okta, we believe that identity is the cornerstone of unlocking AI's potential. As leaders in identity management, we are committed to creating a secure environment that allows organizations to embrace the future confidently. We are searching for innovative thinkers who thrive on solving complex challenges and are driven by a sense of urgency and excellence. Join us in a role that defines your career and aligns with our mission. If you're ready to make an impact, let's connect.Okta: The World’s Identity Company™As the foremost leader in identity management, Okta is dedicated to building a more secure world. Our neutral, robust, and extensible platform places identity at the core of your technology stack, securing all identities, including customers, employees, partners, and AI agents.Trusted by Leading Brands. Okta is the trusted partner for two-thirds of the Fortune 100 and over 40% of the Forbes Global 2000 as they navigate their identity-powered journeys.The Strategic Workforce Identity OpportunityFocus on Okta Platform: This role is key to our Strategic segment team, overseeing large enterprise organizations across critical industries such as Public Sector, Financial Services, Healthcare, Manufacturing, Retail, and Technology.The Technical Account Management (TAM) team consists of a global network of Okta product experts committed to ensuring our customers' success. We strive to understand each client's unique ecosystem, allowing us to not only tackle current challenges but also anticipate and innovate for the future.As a Senior Technical Account Manager, your primary focus will be on Workforce Identity, acting as a trusted technical advisor and advocate for our largest customers. You will be responsible for strategic account alignment and broad deployment strategies to foster sustainable success through enhanced technical maturity.Key Workforce Identity Solutions You Will Support:The Okta Platform safeguards employees, contractors, and partners across the entire identity lifecycle, addressing governance, access, and privileged controls.
About DialpadDialpad is the premier AI-enhanced customer communications platform, revolutionizing the way businesses engage with their customers. With over 50,000 companies globally — including industry leaders like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — Dialpad empowers organizations to forge stronger customer relationships through real-time, AI-driven insights. Discover more at dialpad.com.Join the Dialpad TeamAs a member of Dialpad, you will collaborate with a dedicated team focused on our mission to ensure the success of our customers and their employees. Every conversation is significant, and we are enhancing each interaction with our platform that provides real-time insights and automation. We champion continuous growth, where every team member utilizes cutting-edge AI to refine our platform and improve their skills. We are in search of individuals who not only meet our high standards but exceed them. Our aspirations are ambitious, and achieving them necessitates a team that operates at peak performance. We value traits that are essential to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Technical Account Manager (TAM), you will collaborate across teams to support Dialpad’s most significant and intricate clients. Through cultivating trusted relationships, you will provide tailored, strategic consultations and proactively pinpoint opportunities to enhance the value businesses deliver to their customers, optimize technical operations within their teams, and accelerate their global growth with Dialpad.The Customer Experience (CX) Organization is dedicated to delighting customers at every touchpoint. We prioritize understanding and meeting the evolving needs and expectations of our clients, and we are committed to working collaboratively to provide seamless and memorable interactions.
Flipp Corporation
Flipp partners with leading retailers and brands across North America, delivering local promotions and savings to millions of shoppers. The company’s mission is to help people make informed shopping decisions by transforming deals and savings content into digital experiences that guide purchases. Flipp’s culture is shaped by five principles: Progress Over Perfection, Clarity Through Transparency, Learn Loudly, Challenge with Empathy, and Always Build Better. These values influence daily work and collaboration, encouraging employees to make an impact and develop their skills over time. Role overview This 12-month contract position sits within the Partner Technology team, which connects retail, technology, and innovation to support integrations with major retailers. The team works closely with Product, Engineering, and Sales to bring Flipp’s solutions to market and ensure partners maximize the value of digital offerings. Their efforts help retailers engage millions of shoppers each week. What you will do Build and manage technical relationships with enterprise retailers and internal teams. Act as a technical advisor, supporting retailers as they adopt Flipp’s suite of solutions. Help partners get the most out of Flipp’s services through ongoing guidance and support. Collaborate with product and engineering teams, sharing insights from industry experience and retailer feedback to help shape the product roadmap.
Engine by Starling
Join us at Engine by Starling, where we collaborate with the world’s foremost banks to help them establish rapidly growing businesses through our innovative technology.As the technology division of Starling Bank, Engine has evolved into a distinct software-as-a-service (SaaS) provider, built on the successful technology that supports Starling Bank. The exceptional growth and achievements of Starling Bank can be attributed to our commitment to creating modern technology from the ground up. Our SaaS platform is now accessible to banks and financial institutions globally, enabling them to leverage cutting-edge digital features and streamlined back-office processes that have contributed to Starling's remarkable success.We are on the lookout for visionary professionals who will join our team to cultivate strong client relationships and address their unique needs using Engine’s technology.About Engine by StarlingBased in London, with additional offices in Dublin, Sydney, and the UK, Engine has recently expanded to North America, establishing a headquarters on the East Coast and a presence in Canada. This role will be based in Toronto.Our work culture embraces a hybrid model, and we prefer candidates who live within a commutable distance to our Toronto office for in-person collaboration.Travel (including international) may be required based on client needs and engagement types.Role OverviewAs the first Senior Technical Account Manager (TAM) for the Canadian market, you will play a pivotal role in Engine’s strategic entry. This high-impact position involves direct engagement with executives and is essential for the successful onboarding and ongoing success of our key Canadian client. You will act as the primary technical advisor, fostering a robust relationship that establishes our regional credibility.Reporting to the Lead TAM, you will be crucial in ensuring our strategic client maximizes the value of our platform and meets their business objectives while customizing our global customer success playbook to fit the specific needs of the Canadian financial market. This senior role entails building trusted relationships with senior stakeholders, including C-level executives and vice presidents.
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