About the job
About The Role
Hello! I’m Colin, the Senior Design Manager at Jane. Having been part of this remarkable team for over two years, I have the privilege of collaborating with a dedicated group of designers who are passionate about crafting intuitive and enjoyable experiences. Our Design team is committed to empowering practitioners to focus on their true calling - serving their clients - by alleviating obstacles and simplifying complex tasks.
On a personal note, I reside on BC’s upper Sunshine Coast. When I’m not immersed in design, I enjoy biking, creating experimental music, playing tabletop games, or diving into small-press comics.
We are seeking a Staff Product Designer for our Insurance team. This team is pivotal in shaping and executing Jane’s long-term strategy to support practitioners in setting up, managing, and processing insurance claims for their clients. Insurance billing is crucial for the success of clinics, yet it often comes with challenges. We believe in enhancing this process, and your contributions will help transform how thousands of clinics manage payments, serve patients, and expand their businesses.
This role is particularly exciting as it merges significant customer impact with intricate problem-solving and robust design leadership. You will play a vital role in transitioning from merely delivering features to addressing the core issues, while designing an insurance experience that feels trustworthy, human, and genuinely beneficial.
What Impact We’re Looking for You to Make
Design insurance billing experiences that are efficient, transparent, and as hassle-free as possible for both clinics and patients, ensuring prompt and confident payments.
Champion our customers by anchoring decisions in thoughtful user research, clearly articulating their needs, and keeping teams focused on actual problems.
Embrace leadership opportunities by aligning stakeholders, communicating the rationale behind your work with clarity, and utilizing storytelling to engage cross-functional partners.
Elevate design quality by consistently delivering strong outcomes, iterating based on real-world feedback, and creating experiences that foster trust and delight over time.
Transform vague and abstract challenges into concrete, well-defined solutions that guide teams from feature-centric execution to genuine problem-solving.

