Senior Product Manager - Onboarding

About the RoleHello, I'm Hussain Dhanani, the Senior Group Product Manager at Jane. With several years of experience at this innovative company, I lead the Everboarding group, collaborating with teams across our organization to ensure new clinics can discover and adopt Jane seamlessly. This foundational work is critical; when practitioners first engage with Jane, the speed and clarity with which they find value and understand our offerings are pivotal to their long-term commitment.We are seeking a Senior Product Manager to join our Onboarding team and take charge of how we welcome new users to Jane. This role is collaborative, requiring you to work closely with product, design, support, marketing, data, and other departments to craft onboarding experiences that genuinely facilitate user engagement. You will also serve as the essential link between feature teams rolling out new capabilities (like AI Scribe) and the moment clinics see and learn to use these features.Recently, our team completed an exciting hackathon, creating innovative solutions like AI-assisted onboarding journeys, learning agents, and conversational signup flows. I am inspired by the potential here, and I need someone who can channel that inspiration into effective systems and lasting strategies.Your ImpactEnhance activation rates and minimize early churn by helping new clinics derive value from Jane more quickly and intuitively.Collaborate with various departments to design cohesive onboarding experiences that align with both user needs and business objectives.Develop systems and frameworks that enable feature teams to integrate new functionalities into the onboarding process smoothly, avoiding chaos and redundancy.Transform onboarding into a customer-centric function by incorporating regular feedback from owners and practitioners, along with data insights, into every decision.Implement new methodologies that improve our organizational support for clinics during their crucial initial weeks with Jane.Experience RequiredA minimum of 5 years of product management experience, with 2-3 years specifically in growth, onboarding, activation, or early customer journey roles.Demonstrated ability to work cross-functionally and influence stakeholders without formal authority, ensuring alignment across teams.

Join our dynamic team at zip as a Product Manager specializing in Onboarding, where you will lead the charge in enhancing our user experience and ensuring seamless integration for new customers. Your role will involve collaborating closely with cross-functional teams to develop strategies that drive user satisfaction and retention.

Role overview Jane is hiring a Senior Developer for the Onboarding team based in Canada. This group focuses on the early experience of clinics joining Jane, helping them move from new customers to confident users. The team sits between product development and customer experience, shaping how clinics start their journey with Jane. Team focus The Onboarding team works across several areas to address customer activation and retention. Rather than managing a single large codebase, the team collaborates widely and tackles the factors that influence churn and activation, even when not all variables are directly controlled. Projects often involve experimentation, running small pilots, using feature toggles, and iterating quickly to find what works best. What you will do Advance projects that improve customer onboarding and retention Deliver clean, thoughtful solutions aimed at better activation and lower churn Work closely with a team of eight developers and partners across Jane Apply AI and new tools to create more efficient solutions Embrace rapid iteration and continuous learning Encourage and support teammates through your work and approach Who thrives here This position fits someone who enjoys moving quickly, solving complex problems, and working where experimentation is valued. Curiosity, adaptability, and a drive to make a measurable difference are important qualities for success in this role.

The construction sector is grappling with a critical labor shortage. As the industry reaches a pivotal moment, there is a pressing need to reimagine talent acquisition and modernize workforce strategies. Bridgit has established itself as a leader in workforce planning, collaborating with some of the largest and most sophisticated general contractors across the United States. Since our inception in 2019, we have made significant strides, and the potential for growth is immense as we continue to innovate and expand our offerings.In the role of Onboarding Manager, you will spearhead the onboarding and implementation journey for our clients. Your expertise will empower customers to fully leverage our product, setting the stage for enduring success.Your Responsibilities:Oversee the complete implementation process, including scoping, data migration, system configuration, consultations, and user training.Engage collaboratively with customers to gather requirements, establish timelines, and manage expectations.Evaluate customer data to ensure accuracy and alignment with project objectives.Develop and implement workflows that facilitate efficient platform adoption by clients.Conduct customized training sessions for customer teams, enabling them to extract maximum value from our product.Track and report on key implementation milestones, addressing issues proactively.Act as a liaison between customers and internal teams (Sales, Product, and Customer Success) to guarantee a seamless transition post-implementation.

Join the Metergy Solutions Team!At Metergy Solutions, we embody the dynamic spirit of a startup, coupled with a reliable business model backed by 45 years of success. As a pioneering technology firm focused on significant carbon emission reductions, this is a unique opportunity to make a lasting impact in the energy sector. As North America’s leading submetering provider, Metergy offers comprehensive solutions that include the supply, installation, and remote reading of meters for electricity, water, gas, and thermal energy in multi-residential and commercial buildings. We manage billing and collection for utility services, fostering long-term recurring revenue through our innovative Submetering as a Service (SaaS) model. Our approach has been proven to reduce in-suite energy consumption by 40%, supporting our clients' decarbonization initiatives and enabling us to issue green bonds and secure green financing. Recognized as the premier submeter provider in the New York and Canadian markets, Metergy boasts over 900,000 contracted meters and processes more than 4 million utility bills annually, with a dedicated team of over 500 professionals. As a portfolio company of Brookfield Infrastructure Partners, we benefit from substantial capital resources and global infrastructure investment expertise.Our Mission We strive to provide building owners and occupants with precise and dependable utility consumption data through our industry-leading expertise in submetering and billing, while cultivating a workplace where inspired team members are empowered to enact positive change.At Metergy, we believe in nurturing our talent. We are proud to be recognized as a Great Place to Work for the second consecutive year, a testament to our commitment to creating a respectful, inclusive, and high-performing workplace.Come join a team driven by passion and purpose!

About Us At Ada, we aspire to create a world where everyone receives the healthcare they deserve. Unfortunately, millions are still left undiagnosed and untreated due to the challenges of recognizing rare and often overlooked conditions, even when effective treatments are available. We are on a mission to change this narrative. Leveraging the power of advanced AI and developed by a dedicated team of physicians and clinical scientists, Ada actively assists individuals in obtaining quicker answers, identifying those at risk, and guiding them towards appropriate care. Each successful interaction enhances our intelligence and capacity to assist even more individuals. If you are dedicated to revolutionizing healthcare and ensuring that no one remains undiagnosed, we invite you to join us in shaping the future. About the Role We are in search of an Engineering Manager to guide a dynamic, cross-functional engineering team dedicated to evolving, onboarding, and integrating Ada’s solutions within customer systems, specifically in Health Systems and Life Sciences. This team is responsible for critical services tailored to meet customer specifications. In this player-coach capacity, you will balance technical contributions—such as architecture, code reviews, and key feature development—with people leadership, including mentoring, career growth planning, and process enhancements. You will collaborate closely with Solution Architects and Product Managers to assess technical feasibility for enterprise clients, ensuring we deliver robust, secure, and scalable integrations. This position is fully remote within Canada, with a preference for candidates situated in Eastern or Atlantic time zones to facilitate collaboration with our teams across Europe.

Join Xplor Technologies as a Senior Product Manager where you will play a pivotal role in driving the product vision and strategy. You will collaborate with cross-functional teams to develop and enhance our product offerings, ensuring they meet market demands and customer needs. Your insights will be pivotal in shaping our roadmap and influencing product features.

At Veeva, we are seeking an experienced and dynamic Senior Product Manager to join our innovative team in Toronto. This role offers an exciting opportunity to lead product strategy and development, driving forward our vision in the life sciences industry. You will collaborate with cross-functional teams to define product requirements, prioritize initiatives, and ensure successful product launches.The ideal candidate is a strategic thinker with a proven track record in product management, coupled with a passion for delivering exceptional customer experiences. If you thrive in a fast-paced environment and are eager to make a significant impact, we would love to hear from you.

Join Assent as a Senior Product Manager, where you will lead the development and execution of innovative product strategies. Collaborate with cross-functional teams to define product vision, prioritize features, and drive product lifecycle management. Your leadership will empower teams to deliver exceptional solutions that meet customer needs and enhance market competitiveness.

About Plusgrade:At Plusgrade, we believe that travel is not just about the destination; it is enriched by the memories we create along the way. Our mission is to redefine the future of travel by collaborating with over 250 airlines, hotels, cruise lines, rail networks, and financial services to create significant new revenue streams through exceptional customer experiences. Grounded in our core values of ambition, innovation, and collaboration, we are constantly pushed to push boundaries, exceed expectations, and leverage the best in everyone. We cultivate a culture that believes our strength lies in our unity, working together to build an extraordinary future in the travel industry. Join us in transforming everyday travel into truly extraordinary experiences.About the Position:As a Senior Product Manager for the Global Product Intelligence team, you will lead the development and execution of our AI product strategy within a key product area. This role is vital in shaping the future of Plusgrade's AI capabilities, focusing on evolving our initial offerings into sophisticated, autonomous AI-driven solutions. You will act as a bridge between customer needs and technical execution, fostering alignment within the organization to deliver high-impact outcomes for Plusgrade and, more importantly, for our partners and their travelers.Your Responsibilities:Reporting to the Director of Product Management, you will:- Define, draft, and ensure alignment on the three-year plan for one or more AI-focused solutions.- Create operational plans and roadmaps for key milestones and resource allocation.- Collaborate with data science, product, sales, and marketing teams to evolve solutions towards autonomous decision-making.- Work effectively with stakeholders from engineering, legal/policy, sales, and marketing to ensure alignment on plans.- Understand customer and consumer needs to identify how AI-based solutions can meet these opportunities.- Lead communication with clients to ensure they fully benefit from the solution.- Use written documentation to guide decisions, ensuring clarity and transparency across the organization.

Join Versapay as a Senior Product Manager specializing in Payments, where you will lead the charge in enhancing our payment solutions. In this role, you will collaborate with cross-functional teams to drive product strategy, development, and execution. You will be instrumental in ensuring our payment offerings meet the needs of our diverse clientele while adhering to industry standards and regulations.Your innovative mindset and analytical skills will help us to continuously improve our product offerings and enhance user experience. If you are passionate about payments and thrive in a remote work environment, we want to hear from you!

Join Affinity as a Senior Product Manager specializing in CRM systems. In this role, you will lead product strategy, drive product development, and collaborate with cross-functional teams to enhance our customer relationship management offerings. You will leverage your expertise to define product roadmaps, prioritize features, and ensure alignment with business objectives. Your leadership will be crucial in delivering innovative solutions that meet the evolving needs of our clients.

The Security Product Management team plays a pivotal role in protecting customer trust and transforming data security into a competitive advantage for MongoDB in enterprise and regulated markets. Our team's responsibilities encompass a wide array of essential features, including Networking, Identity and Access Management (IAM), Data Governance, Encryption, Compliance, and Auditing. This position offers the flexibility to work from our Toronto office or remotely within North America. Key Responsibilities Act as a crucial member of the security product management team, focusing on data security as a key differentiator for MongoDB's success in enterprise and regulated sectors. Develop a forward-thinking vision for top-tier data security features, including Resource Policies and Secure by Default initiatives, aimed at reducing vulnerabilities to unauthorized access and data loss risks. Collaborate with engineering to create a prioritized product roadmap and backlog to realize this vision. Gain a comprehensive understanding of all business facets to ensure alignment with our overarching product, customer, and company objectives. Enhance our knowledge of emerging threats and relevant technologies in data security, utilizing customer feedback to propose innovative solutions and best practices from the industry. Work alongside engineering, legal, research, product marketing, support, sales, and security teams to foster customer trust in using MongoDB for their most sensitive data workloads. Establish and monitor key performance indicators (KPIs) and success metrics for security initiatives, ensuring they align with both business objectives and product goals. Qualifications Minimum of 5 years of product management experience or equivalent in enterprise security or platform environments. Proven experience collaborating with security-focused engineering teams within diverse group settings. Strong domain expertise in data security principles. Track record of achieving business results through influential leadership across various partner teams, including engineering, sales, marketing, solution architects, and customer success. Exceptional written and verbal communication skills, with experience in presenting to executive leadership. Demonstrated ability to define and execute successful product strategies and roadmaps. Experience in translating technical product requirements into actionable product roadmaps. Familiarity with major public cloud providers such as AWS, Azure, and GCP. Comfortable with public speaking and engaging stage presence. Bachelor's degree in Computer Science or equivalent experience.

Role Overview PointClickCare is hiring a Senior Product Manager for the Senior Care division. This role focuses on developing and refining software solutions that support better care for seniors. The position can be based remotely or in Mississauga. What You Will Do Lead product development efforts for software serving senior care facilities Work closely with teams across the company to gather insights and understand user needs Define product vision and strategy for new and existing solutions Guide products from initial concept through launch and ongoing improvements Impact Your work will help senior care facilities deliver better outcomes for residents by providing tools that address real needs in the sector.

Why Join UsAt Brex, we are revolutionizing the way companies manage their spending through our AI-driven spend platform. Our offerings include integrated corporate cards, banking services, and global payments, all complemented by intuitive software for travel and expenses. With tens of thousands of clients, from emerging startups to established enterprises like DoorDash, Flexport, and Compass, Brex empowers businesses to take control of their expenditures, streamline costs, and enhance efficiency on a global scale.Joining Brex means embracing challenges, pushing boundaries, and collaborating with some of the brightest minds in the tech industry. We are dedicated to fostering a diverse workforce and an inclusive culture, allowing your potential to expand based on your aspirations. We equip you with the tools, resources, and support necessary for your career growth.EngineeringOur engineering teams at Brex are focused on creating scalable systems with both speed and purpose. We encompass a variety of fields including Software, Data, Security, and IT, all while maintaining a high degree of autonomy and collaborative spirit. We tackle complex technical challenges, take ownership of our results, and strive for excellence at every stage—from architecture through to deployment. Here, engineering is more than just a role; it’s a craft where builders become leaders.Your RoleAs the Engineering Manager for Onboarding, you will guide a team dedicated to developing the systems and product experiences that facilitate customer activation at Brex. This includes onboarding processes, account setups, verifications, and integration workflows that enable customers to appreciate value swiftly. Success in this position requires strategic vision, operational proficiency, technical leadership, and a strong commitment to delivering seamless, AI-enhanced user experiences. The ideal candidate will have a proven track record in scaling user-facing onboarding systems and delivering exceptional product experiences while collaborating deeply with Product, Design, Operations, and Go-To-Market teams.Work EnvironmentThis role will be situated in our Vancouver office, where we embrace a hybrid work model that blends the vibrancy of office interactions with the flexibility of remote work. Currently, we require a minimum of two in-office days per week, specifically on Wednesdays and Thursdays. Starting February 2, 2026, this will increase to three days weekly, including Mondays, Wednesdays, and Thursdays. Additionally, we offer up to four weeks of fully remote work each year!ResponsibilitiesDrive business and product strategies by advocating for a seamless, intuitive, and efficient onboarding experience.

Join Jobber as a Senior Product Manager specializing in Invoicing, where you will lead innovative product strategies that enhance customer experiences and drive business growth. You will collaborate with cross-functional teams to develop and execute a product roadmap, ensuring alignment with our overarching goals.

Join Arc'teryx as a Senior Production Manager, where you will lead our production team to ensure the delivery of high-quality products. You will collaborate with cross-functional teams to optimize production processes, manage supplier relationships, and drive continuous improvement initiatives. Your expertise will help maintain our commitment to excellence in craftsmanship and sustainability.

Join BenchSci as a Senior Product Manager – Inference, where you will lead the charge in transforming scientific discovery through innovative product solutions. Collaborate with cross-functional teams to define product vision, strategy, and roadmap while ensuring alignment with customer needs and business goals.

Join Fullscript as a Senior Medical Product Manager, where you will play a pivotal role in shaping the future of healthcare technology. You will be responsible for leading product strategy and execution, collaborating with cross-functional teams to deliver innovative solutions that enhance patient outcomes. Your expertise in medical products and market trends will be essential in driving product development from conception to launch.

Role Overview Medfar is hiring a Customer Onboarding Specialist based in Ottawa. This role focuses on guiding new clients through the setup and integration of Medfar's systems. The position centers on helping customers become comfortable with our products and building lasting relationships from the start. What You Will Do Support new clients as they join Medfar, answering questions and providing clear instructions. Assist customers in navigating our products to ensure a smooth onboarding process. Build strong connections with clients to help them get the most value from our services. Location This position is based in Ottawa, Ontario.