Senior Genesys Cloud WFM Engineer at Miratech | Ontario

Miratech is seeking a highly skilled Senior Genesys Cloud WFM Engineer to join our innovative engineering team. In this key role, you will leverage your expertise in workforce management solutions to optimize our Genesys Cloud platform, enhancing operational efficiency and improving customer experience. The ideal candidate will possess a deep understanding of workforce management principles, paired with a solid technical background in Genesys Cloud technologies. You will collaborate with cross-functional teams to develop and implement strategies that drive productivity and ensure the best possible outcomes for our clients.

Role overview The Genesys Cloud Architect at Miratech will design, implement, and optimize Genesys cloud solutions for clients in Toronto. This position shapes customer experience by building tailored cloud architectures that support each client’s unique requirements. What you will do Create Genesys cloud environments that align with client goals Implement and fine-tune solutions for strong performance and reliability Collaborate with cross-functional teams to integrate and deploy cloud services Identify and resolve technical issues to maintain high system availability Collaboration and impact This position works closely with both technical and business teams to deliver seamless cloud-based services. Strong problem-solving skills and technical leadership help drive successful outcomes for clients.

As a Genesys Cloud Architect at Miratech, you will play a pivotal role in designing and implementing innovative cloud solutions using Genesys technology. Your expertise will help drive successful outcomes for our clients, ensuring they leverage the full potential of cloud capabilities to enhance their customer experience.We seek a passionate professional who thrives in a dynamic environment and is eager to collaborate with cross-functional teams. You will be responsible for developing architectural blueprints, ensuring integration with existing systems, and providing technical leadership throughout the project lifecycle.

Join Miratech as a Lead Engineer specializing in NICE CX-One, where you will be at the forefront of enhancing customer experience solutions.Your role will involve designing, implementing, and optimizing the NICE CX-One platform, ensuring seamless integration with existing systems while driving innovative solutions.

Miratech seeks a CX Project Manager with deep Genesys Cloud expertise to join the Toronto office. This role leads customer experience projects from initial planning through successful delivery, shaping how clients engage with technology solutions. Key Responsibilities Direct the execution of customer experience projects, maintaining progress and ensuring high standards of quality Manage project schedules and allocate resources effectively Collaborate with cross-functional teams to deliver solutions that enhance customer satisfaction Use Genesys Cloud knowledge to inform project strategies and achieve goals Requirements Demonstrated experience managing projects focused on customer experience Practical, hands-on skills with Genesys Cloud Strong ability to work with various teams and communicate clearly Excellent organizational skills for handling timelines and deliverables

Role overview Miratech seeks a CX Project Manager with deep Genesys Cloud experience to join the Ottawa team. The role centers on guiding projects that enhance customer experience through practical solutions and reliable project delivery. What you will do Lead projects that focus on customer experience, applying Genesys Cloud technologies throughout the process Coordinate activities with cross-functional teams to keep projects moving forward Manage timelines and deliverables to support successful project implementation Assist with the adoption and integration of Genesys Cloud solutions Requirements Proven experience with Genesys Cloud Background in managing projects centered on customer experience Strong, clear communication skills Dedication to both customer satisfaction and project outcomes

Miratech seeks a DevOps Engineer based in Toronto to help strengthen technology operations and make software delivery more efficient. The position centers on close collaboration with both development and operations teams. Key responsibilities Partner with developers and operations staff to ensure smooth application integration and deployment Refine and streamline processes to improve the speed and reliability of software delivery Contribute to technology initiatives throughout the organization Role overview This role involves working across teams to support ongoing technology projects and optimize the way software moves from development to production. Success in this position relies on strong communication and a collaborative approach to problem-solving.

Join our team as a Cloud Software Engineer II, where you will play a crucial role in designing, developing, and maintaining cloud-based applications. You will collaborate with cross-functional teams to deliver innovative solutions that meet our clients' needs. Your expertise in cloud technologies will be vital in enhancing our product offerings and ensuring optimal performance.

Role overview Miratech is hiring a DevOps Engineer in Calgary. The main focus of this role is to automate processes, enhance existing systems, and contribute to smoother software delivery. Collaboration with both development and operations teams is a key part of the job, aiming to build stronger infrastructure and make deployment workflows more efficient. What you will do Automate operational and development processes Work to improve and maintain system infrastructure Support software delivery and deployment activities Collaborate with cross-functional teams to streamline workflows Requirements Experience in DevOps or related engineering roles Ability to work closely with both development and operations teams Strong interest in automation and process improvement Located in or willing to work from Calgary

Role overview Miratech is hiring a DevOps Engineer in Edmonton. The role centers on making development and operations teams more efficient by automating and optimizing infrastructure. This position supports reliable deployments and helps keep systems performing well. What you will do Automate deployment processes to speed up delivery and cut down on manual steps Improve infrastructure for better stability and performance Collaborate with teams throughout the company to apply DevOps practices Encourage continuous improvement in workflows and systems Location This role is based in Edmonton.

Carta is seeking a talented and dedicated Staff Software Engineer to join our innovative team in Waterloo, Ontario. In this role, you will leverage your extensive technical expertise to drive the development of cutting-edge software solutions that enhance our platform. You will work closely with cross-functional teams to architect and implement scalable systems, ensuring a seamless user experience.

Join our dynamic team as a Senior Software Engineer at Confluent, a leader in real-time data streaming technology. In this role, you will leverage your expertise to design, develop, and enhance scalable software solutions that empower organizations to harness the power of data. Collaborate with innovative thinkers and contribute to groundbreaking projects that make a tangible impact.

Role overview Employer Direct Healthcare seeks a Senior Cloud Platform Engineer based in Vancouver, British Columbia. This position centers on building and refining cloud infrastructure that underpins the company’s healthcare services. The engineer will design, implement, and optimize cloud systems, working closely with colleagues across departments. Reliable and efficient cloud platforms are essential to the company’s mission, and this role plays a direct part in supporting the delivery and quality of care. Key responsibilities Design and implement cloud infrastructure solutions Optimize existing cloud systems for reliability and efficiency Collaborate with teams across the organization to maintain and improve cloud platforms Impact Work in this role directly affects the company’s ability to deliver high-quality healthcare services. The Senior Cloud Platform Engineer helps ensure that technology supports both care teams and patients effectively.

The Genesys Call Center Engineer plays a pivotal role in shaping the strategy, planning, design, and execution of IT infrastructure systems within our organization. This position is crucial for leading both operational and project-based support, ensuring the seamless delivery of telephony and contact center technologies.

Join Rewind, a pioneering service dedicated to safeguarding the essential data that drives businesses across the globe. We specialize in backing up cloud-based data within applications such as Jira, GitHub, Confluence, and Shopify. Supported by esteemed investors including Insight Partners, Inovia, Bessemer, and Atlassian Ventures, we are honored to be recognized as one of Canada’s top 50 fastest-growing technology firms, as announced in the 2023 Deloitte Fast 50. To delve deeper into our journey, explore our startup story.To understand our mission, values, and company culture, please visit this link. Discover the perks of working with us here. For insights into our operations and ethos, check out our blogs.Thriving at Rewind:At Rewind, we thrive in a dynamic, fast-paced startup environment. If you are passionate about speed, agility, and creativity, you will feel at home with us. Here’s what it takes to excel:Team-First Mentality: We prioritize teamwork and believe in collective success. When the team wins, everyone wins.Performance-Driven Mindset: We are goal-oriented and focused on delivering high-quality results that exceed expectations.Flexible Work-Life Approach: We support a healthy work-life balance and recognize the importance of recharging.Customer Centricity: Our customers are at the heart of everything we do. We strive to innovate and build lasting relationships.Taking Initiative: We encourage ownership and proactive problem-solving, allowing team members to lead improvements.

Kaseya® stands as the foremost provider of comprehensive IT infrastructure and security management solutions tailored for Managed Service Providers (MSPs) and internal IT organizations globally, leveraging the power of AI. Our state-of-the-art technologies empower businesses to efficiently manage and secure their IT environments, fostering sustained success. Supported by Insight Venture Partners (www.insightpartners.com), a prominent global private equity firm specializing in high-growth technology and software companies, Kaseya has consistently achieved robust double-digit growth in recent years.Since our inception in 2000, Kaseya has expanded its reach to over 20 countries, serving a diverse clientele and managing in excess of 15 million endpoints worldwide. To delve deeper into our award-winning solutions and vibrant company culture, please visit www.Kaseya.com.Kaseya is not just another company; we pride ourselves on transparency and clear expectations. Our team members are driven to exceed customer expectations and contribute to their success.As a Senior DevOps Engineer, you will join an exceptional team dedicated to tackling complex technical challenges, often pioneering solutions for issues previously unresolved. The impactful solutions you develop will be deployed to our extensive global customer base.This position demands a high degree of autonomy; we seek a self-motivated specialist who takes ownership of problems and drives them to resolution. Your contributions will be pivotal in our engineering processes, and you will frequently participate in code and architectural reviews.Our technology stack includes AWS, Kubernetes, Helm, GitHub, GitHub Actions, Terraform, PHP, Python, JavaScript, MySQL, and MongoDB. If you are eager to thrive in a dynamic environment, we welcome your application!

Join Lithic as an Engineering Manager, where you will lead a talented team focused on innovative issuing solutions. This role offers the opportunity to shape the future of payment technologies, driving both technical excellence and team development.

About ClickHouseRanked among the top innovative cloud companies in the 2025 Forbes Cloud 100 list, ClickHouse is rapidly expanding its reach with over 3,000 clients and an annual recurring revenue (ARR) growth exceeding 250% year-over-year. Our expertise lies in real-time analytics, data warehousing, observability, and AI workloads.The company's remarkable progress was recently affirmed with a $400M Series D funding round. In just three months, we've welcomed prominent clients such as Capital One, Lovable, Decagon, Polymarket, and Airwallex, who are either adopting our platform or enhancing their existing implementations. These esteemed clients join a robust lineup of AI trailblazers and global brands like Meta, Cursor, Sony, and Tesla.We are dedicated to revolutionizing how organizations leverage data. Join us on this exciting journey!About the TeamThe Cloud Infrastructure Engineering team is responsible for creating and managing the essential components of the ClickHouse Cloud data plane from end to end. This encompasses compute, networking, security, and a multi-cloud, multi-region architecture to deliver a reliable and scalable managed ClickHouse experience for our customers. We are seeking highly skilled and experienced cloud infrastructure software engineers to design, deploy, and maintain our infrastructure.What will you do?Design and construct a resilient, scalable, and highly available distributed infrastructure.Develop an advanced cloud-native platform leveraging public cloud resources, along with automating our cloud resource management.Collaborate closely with our ClickHouse core database development and security teams to enhance our Software as a Service (SaaS) offerings.Enhance routing and traffic components to boost the reliability and scalability of our cloud services.Consistently improve system availability using industry best practices and distributed systems principles.Design and build security components to protect our infrastructure.

About Us:Geotab ® is a premier global innovator in IoT and connected transportation, acclaimed as a certified “Great Place to Work™.” We are a vibrant community of diverse and skilled professionals dedicated to empowering businesses to thrive while enhancing safety and sustainability within our communities.At Geotab, we are pioneering security measures by connecting commercial vehicles to the internet and offering advanced web-based analytics to optimize fleet management. Our open platform, including the Geotab Marketplace®, provides a plethora of third-party solutions that help both small and large enterprises automate their operations effectively. By processing billions of data points daily, we utilize data analytics and machine learning to boost productivity, reduce fuel consumption, enhance driver safety, and ensure compliance with regulatory standards.Our team is expanding, and we are on the lookout for passionate individuals who think outside the box and aspire to make a difference. We thrive in a fast-paced and ever-evolving landscape. Geotabbers embrace the challenge and are open to taking on new tasks and responsibilities that may not always be outlined in the original job description. Join us for a rewarding career filled with opportunities to innovate, excellent benefits, and a fun, inclusive workplace culture. Unlock your full potential with Geotab. To get a glimpse of life as a Geotabber, visit our blog and follow us on Instagram. Join our talent network to explore more career opportunities.

Join Our Team:At Geotab, we are at the forefront of IoT and connected transportation, recognized as a certified “Great Place to Work™.” Our diverse and talented team collaborates to empower businesses, ensuring they thrive while enhancing the safety and sustainability of our communities.We are committed to advancing security by connecting commercial vehicles to the internet, enabling data-driven analytics that help our clients manage their fleets efficiently. Through our open platform and Geotab Marketplace®, we provide countless third-party solutions that allow organizations of all sizes to streamline operations and integrate vehicle data with their business processes. By processing billions of data points daily, we leverage data analytics and machine learning to boost productivity, optimize fleet performance, minimize fuel consumption, and ensure compliance with evolving regulations.As our team expands, we seek passionate individuals who are ready to think outside the box and make a difference. At Geotab, we foster a dynamic, ever-evolving environment where team members embrace challenges and take on diverse responsibilities beyond their job descriptions. Join us for a rewarding career filled with opportunities for innovation, competitive benefits, and a vibrant, inclusive company culture. Discover what it means to be a Geotabber by visiting our blog and follow us @InsideGeotab on Instagram. Join our talent network to stay updated on job opportunities.