Revenue Enablement Manager, Customer Success Organization

D2L Corporation has spent 25 years focused on transforming learning worldwide. As a cloud-based company, D2L develops technology that supports personalized, student-centered experiences for learners of all ages. The company’s mission centers on enhancing human potential through innovative teaching models and adaptable learning environments. Within the Custom…

Join Our Team at FacilityOSFacilityOS is a forward-thinking B2B SaaS company based in the bustling tech hub of Toronto. We are experiencing rapid growth and are proud to offer a cutting-edge platform that enhances safety, security, compliance, and operational efficiency across critical facility interactions. Our team is comprised of motivated individuals dedicated to excellence and innovation, striving to transform our industry.We prioritize a collaborative work culture where every team member's contribution is valued. Employee engagement is crucial to us, and we foster an environment that encourages participation, information sharing, and idea exchange.The Role: Revenue Enablement ManagerWe seek a Revenue Enablement Manager who will elevate our go-to-market teams' effectiveness by delivering measurable enhancements in pipeline quality, conversion rates, ramp-up time, and revenue generation.This role transcends traditional enablement or training functions; at FacilityOS, enablement is a strategic lever for revenue performance—focused on driving behavioral change and achieving tangible results rather than merely tracking training attendance or course completions.You will collaborate closely with Revenue Operations, Sales Leadership, Product Marketing, and Customer Success to pinpoint performance gaps, devise targeted enablement strategies, integrate guidance into everyday workflows, and assess effectiveness against revenue metrics.Key ResponsibilitiesDrive Revenue ImpactDefine, monitor, and report on enablement success through revenue-centric metrics such as stage conversion rates, win ratios, deal velocity, ramp time, and quota achievement.Collaborate with Revenue Operations and Sales leadership to align enablement initiatives with pipeline health and revenue outcomes.Transition from completion metrics to measuring behavioral changes and business impacts.Continuously assess the effectiveness of programs, identifying successes and areas for improvement.Identify and Address GTM Performance GapsLeverage CRM data, call recordings (e.g., Gong), performance dashboards, and managerial input to identify gaps in:Discovery and qualification processesMessaging and positioning strategiesDeal strategy and executionProcess adherence and efficiency

Revenue Enablement Manager, SalesLocation: Ottawa | HybridDepartment: EnablementReports To: Grace Barbosa-Chin, Senior Manager, People & CultureType: Permanent | Full-TimeVacancy Status: This is an active, approved role and we are currently hiring for this position.About SolinkAt Solink, we are dedicated to protecting what matters most. Our innovative solutions empower businesses to act promptly and decisively by converting video security into actionable insights in real-time.Our state-of-the-art, cloud-based platform seamlessly integrates with your current surveillance systems, transforming them into intelligent sensors capable of detecting and analyzing critical moments. This capability enables teams to make informed, data-driven decisions, enhancing overall security and boosting operational efficiency.With over 30,000 locations across more than 32 countries, including renowned brands like McDonald’s and JYSK, Solink is trusted for delivering clarity exactly when it’s needed. Our solutions effectively help businesses minimize losses, enhance performance, and proactively address potential risks.As we continue to rapidly grow, we are proud to be recognized by esteemed organizations such as Deloitte’s Fast 50™ and Fast 500™, the Business Intelligence Group, and as one of Ottawa’s Best Places to Work. Our journey has just begun!The RoleWe are in search of a Revenue Enablement Manager who specializes in Enterprise Sales, Sales Engineering, and Channel Enablement. You will play a crucial role in refining our approach to winning complex, multi-stakeholder deals, both directly and through our partners.In this position, you will translate our enterprise sales and partner strategies into effective enablement initiatives that empower Account Executives, Sales Engineers, and Channel partners to confidently navigate lengthy sales processes, technical validations, executive discussions, and competitive environments.Collaboration will be key as you work with Enterprise Sales, SE, and Channel leadership to identify execution gaps, develop impactful onboarding and continuous learning programs, and implement AI-driven workflows that enhance deal quality, speed, and consistency across both direct and partner-led initiatives.This role requires a blend of building and operational skills. You will create a scalable sales enablement system where playbooks, demo standards, technical validation processes, executive messaging frameworks, and partner resources are quantifiable, integrated into daily workflows, and continuously refined.

Senior Manager, Revenue EnablementLocation: Canada | RemoteDepartment: EnablementReports To: Shachin Ghelani | Chief Revenue OfficerType: Permanent | Full-TimeVacancy Status: This role is currently active and we are in the process of hiring.About SolinkAt Solink, we are dedicated to protecting what matters most. Our innovative solutions empower businesses to act swiftly and make informed decisions by transforming video surveillance into actionable insights.Our cutting-edge cloud platform integrates effortlessly with existing surveillance systems, converting them into intelligent sensors that identify and analyze critical events. This helps teams enhance security measures and optimize operational performance.With over 30,000 trusted locations globally, including prominent brands like McDonald’s and JYSK, Solink provides the clarity needed in crucial moments. Our solutions are designed to mitigate losses, boost efficiency, and proactively address potential risks.We are in a phase of rapid expansion, recognized by prestigious awards such as Deloitte’s Fast 50™ and Fast 500™, the Business Intelligence Group, and as one of Ottawa’s Best Places to Work. Our journey has just begun!About The RoleWe are seeking a dynamic Senior Manager, Revenue Enablement to spearhead the evolution of Solink’s enablement efforts.This pivotal role is responsible for developing and executing the Revenue Enablement strategy and roadmap across Sales, Customer Success, and Channel teams, ensuring they possess the necessary skills, systems, workflows, and reinforcement to achieve substantial revenue growth. Your success will be measured by adoption rates, productivity, and overall business impact, rather than just the volume of training conducted.A fundamental aspect of this position is embracing an AI-first mindset. You will integrate AI into every facet of enablement, including manager coaching workflows, onboarding processes, content systems, analytics, and performance metrics. This role is about reimagining enablement to foster efficiency, consistency, and speed rather than merely adding new tools to outdated methods.This position also involves leadership responsibilities, where you will mentor and guide a team of enablement professionals, elevating prioritization, execution quality, stakeholder engagement, and measurable outcomes.This is a highly visible leadership role that...

What We Do Suger empowers revenue teams to enhance their sales effectiveness by streamlining the workflows necessary for transactions in cloud marketplaces. Our innovative platform simplifies the processes of buying, selling, and managing deals across major cloud providers such as AWS, Azure, Google Cloud, Alibaba, Oracle, and Snowflake, thereby facilitating a seamless purchasing experience for our clients. Our rapid growth is a testament to our position as the leading orchestration system for the burgeoning B2B Cloud Marketplaces sector, leveraging artificial intelligence and integrating with essential operational systems. Currently, we serve over 250 B2B clients, including industry giants like Snowflake and Intel, as well as dynamic startups such as Glean and Vanta. Role Overview As a Customer Success Manager specializing in Implementation and AI Enablement, you will oversee the entire implementation lifecycle for our customers, ensuring that mission-critical revenue workflows are executed accurately and efficiently. This pivotal position encompasses:- Complete ownership of implementation processes- Comprehensive customer training and enablement- AI-driven execution and insights into product usage Your role will extend beyond customer onboarding; you will train both our clients and Suger’s AI agents to proficiently navigate cloud marketplace workflows, ensuring that knowledge is documented, organized, and scalable. This is a dynamic, hands-on position for individuals who thrive in technical and systems-oriented environments, eager to establish repeatable processes and optimize product learning from genuine customer interactions.

About Stay22At Stay22, we are transforming the way people convert online. Our AI-driven affiliate platform empowers publishers, ticketing platforms, and content creators to unlock new revenue streams while enhancing the user experience for their audiences. At Stay22, our partners not only earn more but also provide greater value. Join us and be part of something significant that is revolutionizing the affiliate landscape.Role OverviewWe are on the lookout for a Revenue Operations Specialist focused on Customer Success to help strengthen and scale our post-sale operational engine.This role is part of the RevOps team but is fully dedicated to Customer Success (internally referred to as Partner Success). Your mission will be to bring structure, predictability, and visibility to revenue processes that occur after an agreement is finalized.You will collaborate closely with the Partner Success leadership to translate business needs into scalable operational systems. This role emphasizes partnership: identifying friction points, designing thoughtful solutions, and ensuring our post-sale processes effectively foster retention and expansion.If you thrive in clarifying complexity and building systems that empower teams to perform at their best, this position is for you. This role is tailored for a high-potential candidate looking to evolve into full accountability for post-sale revenue operations over time.Key ResponsibilitiesSupport and gradually take ownership of the governance of the expansion pipeline, CRM hygiene (within the Partner Success scope), and forecasting accuracy.Continuously build and enhance post-sale funnel stages and expansion tracking frameworks.Enhance revenue visibility through structured reporting and optimized data logic.Ensure smooth transitions between Sales and Partner Success along with aligned post-sale revenue tracking.

Wisedocs is an innovative and rapidly expanding AI platform dedicated to revolutionizing the way insurance companies analyze claims. With approximately $20 million USD raised, a diverse global team of over 100 members, and a growing clientele of more than 90 customers across North America and Australia, we are on a trajectory to double our revenue year over year.Founded by industry experts who understand the intricacies of the claims process, Wisedocs merges extensive domain expertise with cutting-edge AI technology trained on over 100 million documents. Our platform simplifies complex medical records into clear, structured insights—supported by expert human oversight.Join our mission-driven team as we develop intelligent products that simplify complexity, expedite decision-making, and generate meaningful impact when it is most critical.Role SummaryWe are seeking a Customer Enablement Specialist to enhance and expand how our customers engage with and derive value from our platform. This role is integral to our Customer Success team, overseeing our self-service content experience—from governance of the knowledge base to the creation of short-form videos and task-based guides. Your mission will be to facilitate independent product adoption by our customers at their own pace.Our platform caters to various user personas (adjusters, paralegals, lawyers, IME Doctors, nurse evaluators, and clerical staff) within complex enterprise organizations. Therefore, the content must be tailored to specific personas and workflows: modular, appropriately sized, and scalable alongside our product. While live training for strategic accounts is part of the role, the primary focus will be on scalable, self-service enablement.Looking forward, we are exploring the integration of a Learning Management System (LMS) to further structure and enhance learning paths—this role will be pivotal in that transition.Key ResponsibilitiesTake ownership of the self-service enablement experience.Manage the structure, quality, and governance of our knowledge base—including taxonomy, templates, style standards, and release updates.Create diverse short-form content: articles, quick-start guides, GIFs, brief videos, and task-based job aids.Convert product features and workflows into clear, persona-specific content tailored for each user type (adjusters, legal, clinical, clerical).Design persona-focused content and learning pathsDevelop learning paths aligned with real workflows—covering onboarding, new feature rollouts, and common how-to tasks—properly scoped with clear objectives and actionable steps.Collaborate with Product, Support, and Customer Success teams to ensure content accuracy and alignment with product updates.Implement content design best practices to accommodate various learning styles through written, visual, and live formats.Support strategic account enablementDeliver live training sessions to key accounts, enhancing their understanding and utilization of our platform.

Team Overview:Join our dynamic Revenue Enablement team, a collaborative 10-member group operating primarily in a remote capacity across Canada and the U.S. We meet occasionally for impactful in-person gatherings in Mississauga. Our team is comprised of program and go-to-market enablement managers, training specialists, and a content manager, all dedicated to providing comprehensive support for onboarding, training, and content operations. We work closely with Sales, Customer Success, Marketing, and Professional Services to enhance the adoption of essential tools and systems, including CRM, enablement, coaching, and analytics platforms. This is an exciting opportunity to be part of a highly visible team responsible for major enablement initiatives, product launches, and training programs that directly influence our commercial performance and improve customer outcomes.Position Summary:As the Revenue Enablement Systems Specialist, you will play a crucial role in designing, implementing, and optimizing the systems and processes that empower revenue teams to function with maximum efficiency. Your efforts will ensure that our technology platforms, workflows, and data integrations align seamlessly with our business objectives to enhance productivity and scalability. By streamlining processes and utilizing automation, you will support consistent execution, accurate reporting, and enhanced collaboration among sales, marketing, and customer success teams.

D2L Corporation is looking for a Revenue Enablement Specialist based in Canada. This position focuses on supporting the Business Development Representative (BDR) team by delivering training, maintaining resources, and driving initiatives that help BDRs improve prospecting and meeting outcomes. Role overview The Revenue Enablement Specialist works closely with Revenue Enablement, BDR leadership, Revenue Operations, Marketing, and Product teams. The main goal is to assess enablement needs, execute initiatives, and ensure BDR-facing resources are accurate, accessible, and consistently used. This includes overseeing onboarding and ongoing education for BDRs, managing logistics, curating training materials, and supporting live sessions as needed. What you will do Deliver and maintain training, content, and tools to improve prospecting effectiveness and meeting conversion rates Collaborate with cross-functional teams to assess needs and execute enablement projects Oversee onboarding and ongoing education for BDRs, including logistics and training material curation Support live training sessions and track participation and adoption metrics Translate field feedback into actionable improvements Occasional travel for team meetings may be required Requirements Strong attention to detail and organizational skills Ability to work collaboratively across teams Experience managing training logistics and materials Comfort with tracking participation and adoption metrics Application process Every application is reviewed by a member of the Talent Acquisition team. AI tools may assist with administrative tasks but do not influence hiring decisions or candidate evaluations.

Join Auvik Networks as a Digital Customer Success Manager and play a pivotal role in ensuring our clients achieve their desired outcomes using our innovative solutions. In this fully remote position, you will be responsible for guiding customers through their journey, fostering long-term relationships, and maximizing their success with our products.

Role Overview BusPlanner is looking for a Customer Success Manager based in Ontario, Canada (remote). This role focuses on building strong client relationships and supporting customers as they use BusPlanner solutions. The position centers on understanding customer needs, offering guidance, and making sure clients get the most value from the platform. What You Will Do Serve as the primary contact for a set group of customers. Schedule and lead regular check-ins to help clients use BusPlanner tools effectively. Work with teams across the company to resolve customer issues. Collect and relay customer feedback to inform product updates and improvements. Location This is a remote position open to candidates in Ontario, Canada.

Join Athennian as a Customer Success Manager and play a pivotal role in ensuring our customers achieve their desired outcomes with our innovative solutions. You will be the primary point of contact for our clients, guiding them through the implementation process and ensuring they derive maximum value from our products.Your responsibilities will include developing strong relationships with customers, conducting regular check-ins to assess their needs, and addressing any challenges they may face. You will also collaborate closely with internal teams to enhance our offerings based on customer feedback.If you are passionate about customer success and thrive in a fast-paced, dynamic environment, we want to hear from you!

We are seeking a passionate and experienced Senior Customer Success Manager to join our dynamic team at Hootsuite. In this pivotal role, you will be responsible for ensuring the success and satisfaction of our valued customers. You will work closely with clients to understand their needs, provide strategic guidance, and drive product adoption. Your expertise will help our clients achieve their business objectives through effective use of our platform.

The Technical Customer Success Manager at jobgether helps clients in Canada get the most out of the company's products. This role centers on guiding customers through setup, supporting them as they use the platform, and making sure their experience is smooth and productive. What you will do Act as a trusted advisor to clients, helping them implement and optimize jobgether's products Troubleshoot technical issues and resolve questions as they arise Deliver product training and support to ensure clients are confident using the platform Build and maintain strong relationships that encourage product adoption and satisfaction Requirements Technical expertise relevant to supporting software products Strong communication skills for working with clients Commitment to helping customers succeed with jobgether's solutions

Role overview The Customer Success Manager at Assent helps clients achieve their goals by guiding them through onboarding, providing training, and offering ongoing support. Building lasting relationships and making sure customers benefit fully from Assent’s products are central to this position. Key responsibilities Lead new clients through onboarding and training steps to ensure a smooth start Offer support when customers have questions or face challenges Work closely with clients to understand their needs and suggest effective solutions Promote adoption of Assent’s products so clients gain the most value Help drive customer satisfaction and support retention efforts Requirements Clear and effective communication skills Proactive problem-solving mindset Interest in customer success and building strong relationships Location This position is based in Ottawa.

PointClickCare is looking for a Revenue Operations Enablement Transformation Manager. This position can be based remotely or in Mississauga. The manager will guide how the revenue operations team functions and contributes to the business. The focus is on leading projects that cross team boundaries and on improving both internal processes and the customer experience. Role overview This manager plays a key part in shaping how revenue operations delivers value. The work centers on transformation initiatives that make operations more efficient and support better service for customers. The role requires close coordination with teams across the company to align goals and drive results. What you will do Manage transformation projects within revenue operations to achieve operational excellence. Lead initiatives that involve multiple teams, with an emphasis on streamlining processes and boosting efficiency. Collaborate with stakeholders across the business to ensure alignment and deliver on shared objectives. Contribute to efforts that improve both internal workflows and the experience customers have with PointClickCare. Requirements Proven experience leading cross-functional projects in revenue operations or a similar setting. Strong skills in strategic thinking and problem solving. Ability to work effectively with a range of teams and stakeholders.

Why Join UsBrex is an innovative AI-powered spend management platform designed to empower businesses to manage their financial operations with confidence. Our solutions include integrated corporate cards, banking capabilities, and global payment options, all complemented by user-friendly software for travel and expense management. Tens of thousands of businesses, from emerging startups to established enterprises such as DoorDash, Flexport, and Compass, entrust Brex to help them optimize spending, minimize costs, and enhance operational efficiency worldwide.Joining Brex means pushing boundaries, challenging conventional thinking, and collaborating with some of the most brilliant minds in the industry. We are dedicated to fostering a diverse workforce and an inclusive workplace culture where your potential is only limited by your dreams. We provide the necessary tools, resources, and support to help you advance your career.Sales at BrexSales is the engine of our growth at Brex. We attract new customers, deepen existing relationships, and contribute to the company's profitability. With limitless territories and uncapped earning potential, your ambition defines your success. We celebrate achievements, work as a team, and recognize performance. If you're eager to sell a groundbreaking product and take ownership of your role, this is the team for you.Your RoleAs an Enterprise Customer Success Manager, you will act as a financial technology advisor for Brex’s largest clients, collaborating closely with CFOs, Controllers, and finance operations teams to maximize the value derived from Brex’s offerings. You will develop and implement customized account strategies aligned with each customer's business objectives, ensuring impactful results across their financial frameworks.You will oversee the entire customer lifecycle, from onboarding through renewal, utilizing product usage data, stakeholder collaboration, and cross-functional teamwork to enhance product adoption, reduce churn, and increase account value.Work EnvironmentThis position is based in our Vancouver office, which offers a hybrid working environment blending the dynamism of in-office work with the flexibility of remote work. We require a minimum of two days in the office each week, specifically Wednesdays and Thursdays. Additionally, enjoy the benefit of up to four weeks of fully remote work per year!

SOCi, a frontrunner in AI-driven marketing solutions for multi-location enterprises, is seeking a skilled Enterprise Customer Success Manager to act as the strategic leader for our key accounts. In this pivotal role, you will spearhead transformative initiatives, mitigate churn, drive revenue growth, and cultivate strategic partnerships aimed at redefining customer success. Leveraging extensive industry expertise and innovative tactics, you will coordinate both internal and external efforts to enhance product adoption and customer expansion.SOCi offers a competitive base salary ranging from $105,000 to $150,000 CAD, complemented by commission. Individual compensation within this range is influenced by factors including relevant skills, experience, and educational background.

Elevate Your Career with Loopio! Join Loopio as a Senior Customer Success Manager and become an integral part of our dynamic Customer Success team! This role offers the unique opportunity to manage your own portfolio of enterprise accounts while collaborating with your colleagues to enhance our initiatives and drive growth. As a rapidly growing company, Loopio provides countless avenues for professional advancement. Are you ready to embark on your next career adventure?Note: This is an existing vacancy on the team.Your ResponsibilitiesForge strong relationships with Loopio's enterprise clients through impactful communication methods including emails, calls, and face-to-face interactions.Collaborate with the Customer Enablement Manager to ensure a smooth transition from onboarding to ongoing support.Partner with clients to create strategic plans that align with their long-term objectives.Devise innovative strategies to enhance customer engagement, foster growth, minimize churn, and cultivate Loopio advocates.Monitor key performance metrics that contribute to team goals centered around retention, growth, and advocacy.Create engaging resources such as success plays, email templates, and meeting frameworks to streamline Customer Success operations.Deliver training sessions and webinars through online demonstrations of Loopio's solutions.Utilize our Customer Health Score framework to assess and act on engagement data.Collaborate with Product Teams to represent customer insights and experiences.Share impactful Customer Success stories via case studies, blog posts, and internal communications.Coordinate with the Support & Services Team to ensure a seamless Loopio experience for clients.Your QualificationsExceptional written and verbal communication skills to effectively engage with our customers.Outstanding relationship-building capabilities, proven in your ability to develop deep, meaningful connections with teams and clients alike.Highly analytical, making data-driven decisions in your approach.Strong organizational skills; you thrive on keeping everything in order.A proactive attitude and passion for driving customer success.

Join Wishpond Technologies as an Account Manager Trainer & Enablement Specialist! POSITION OVERVIEWWe are on the lookout for a motivated and organized individual to fill the role of Account Manager Trainer & Enablement Specialist. In this fully remote position, you will collaborate with a fantastic remote team, nurturing and developing relationships with clients primarily located in the US and Canada. As an experienced trainer and customer success expert, you will be instrumental in developing and delivering a top-tier training program for our Account Management team. This is a pivotal role, where you will design the curriculum from the ground up and oversee the continuous growth of our Account Managers. Working closely with the Account Management department, you will play a key part in driving the success of Wishpond Technologies. KEY RESPONSIBILITIES• Develop and maintain comprehensive training modules focused on campaign strategies, client asset creation, and AI-driven workflow tools.• Create playbooks and reference materials for daily use by Account Managers.• Design assessments to evaluate learning and readiness prior to Account Managers engaging with clients independently.• Facilitate onboarding training for all new Account Manager hires.• Conduct ongoing skills enhancement sessions for the current Account Management team.• Collaborate with Account Directors to identify skill gaps and prioritize training initiatives.• Train Account Managers in formulating client strategies and campaign plans, transitioning this responsibility from Account Directors.• Mentor Account Managers on leveraging AI tools to produce high-quality, client-ready assets efficiently.• Establish a repeatable framework for Account Managers to follow during strategy and campaign development.• Perform additional related duties as assigned. REQUIREMENTS• Proven experience in customer success, digital marketing, or account management.• Strong background in training, coaching, or learning and development (L&D) curriculum design is highly desirable.• Proficiency with AI tools and their application in client management.