Forward Deployed Engineer (AI Agent)

Cresta is dedicated to transforming every customer interaction into a strategic advantage by harnessing the full potential of the contact center. Our innovative platform merges the strengths of artificial intelligence and human insight to empower contact centers in uncovering customer insights, automating interactions and streamlining inefficiencies, ultimately enabling every team member to operate with enhanced efficiency. Founded by visionary leaders from the esteemed Stanford AI Lab, including Sebastian Thrun, a pioneer behind Google X and Waymo, we are driven by a mission to revolutionize the workforce with AI. Join us as we shape the future of work at Cresta.

Cresta is dedicated to transforming customer interactions into a strategic advantage by harnessing the full capabilities of contact centers. Our innovative platform integrates advanced AI with human insight to uncover valuable customer insights, refine operational efficiencies, automate dialogues, and empower team members to enhance productivity. Co-founded by Sebastian Thrun, a visionary from Stanford AI Lab and a pioneer behind initiatives like Google X and Waymo, our leadership team also includes Ping Wu, CEO and co-founder of Google Contact Center AI, and Tim Shi, an early contributor at OpenAI.Embark on an exciting journey with us to redefine the future of work through AI at Cresta.

Join our dynamic team at Knak as a Forward Deployed Engineer specializing in AI Internal Tools. In this fully remote position, you will play a crucial role in developing and enhancing our internal tools that leverage artificial intelligence to streamline our processes. Collaborate with cross-functional teams to understand their needs and translate them into innovative solutions.

About the RoleJoin Saris AI, an innovative applied AI startup located in Montreal and San Francisco, dedicated to revolutionizing the banking industry. We are addressing a massive $100 billion annual challenge that is rapidly evolving, and we are pushing the frontiers of what can be achieved with advanced multi-turn AI systems.Our mission is to resolve complex automation issues that necessitate long-context reasoning, seamless tool orchestration across legacy systems, and rigorous compliance processes—problems that lack straightforward solutions.Having successfully deployed real agents to manage genuine customer workflows, we are experiencing rapid growth and are in search of highly technical individuals eager to make a significant impact from the start.As a core member of our Forward Deployed Engineer (FDE) team, you will play a critical role in implementing strategies across various clients while remaining actively engaged in coding.Your Responsibilities Include:Develop tailored AI features, APIs, or integrations to connect product offerings with client systems.Engage directly with clients to grasp their business objectives and technical specifications.Act as a technical advisor throughout the deployment process.Lead the comprehensive development of client-specific solutions, encompassing backend, frontend, infrastructure, and deployment tasks.Rapidly create proof-of-concepts or MVPs to validate ideas with clients.Document implementation specifics and best practices for client projects.Who You Are:Proven experience in software implementation roles such as solutions engineer or solutions architect.Strong ability to establish relationships with customers, ideally within SaaS environments.Full-stack development experience, particularly with our technology stack: NodeJS, TypeScript, Python, AWS.A talent for managing high-impact customer integrations to enhance AI-driven automation processes.Why Work with Us?

Cresta is dedicated to transforming customer interactions into strategic advantages by harnessing the full potential of contact centers. Our innovative platform merges cutting-edge AI technology with human expertise to provide contact centers with valuable customer insights, streamline communication processes, and elevate team performance. Founded by renowned Stanford AI lab co-founder Sebastian Thrun, known for his pivotal roles in Google X and Waymo, our leadership team also includes Ping Wu, co-founder of Google Contact Center AI, and Tim Shi, an early member of OpenAI.Join us on an exhilarating journey to redefine the future of work with AI. The future is now, and it’s at Cresta.

Cresta is dedicated to transforming every customer interaction into a strategic advantage by harnessing the full potential of the contact center. Our innovative platform merges advanced AI with human insight to empower contact centers to unveil customer insights, optimize behavioral practices, automate conversations, and streamline inefficient processes, enabling every team member to enhance their productivity. Founded by alumni of the esteemed Stanford AI Lab, Cresta's co-founder and chairman is Sebastian Thrun, a visionary behind Google X, Waymo, and Udacity. Our leadership team also features CEO Ping Wu, co-founder of Google Contact Center AI and Vertex AI platform, along with Tim Shi, an early member of OpenAI. We invite you to join us on this exciting journey to reshape the workforce with AI. The future of work is unfolding at Cresta.About the Role:As part of the AI Agent team at Cresta, you will be tasked with developing cutting-edge AI Agents designed to address real-world challenges for our clients. We focus on leveraging the latest advancements in Large Language Models (LLMs) and AI Agent systems, ensuring our solutions are efficient, secure, and dependable. This position requires hands-on involvement in groundbreaking projects, appealing to innovative and passionate machine learning engineers who can translate research into practical, scalable applications.Your role as a Machine Learning Engineer will involve transitioning AI Agents from research to tangible applications. Responsibilities include developing and deploying proprietary LLMs, scaling AI solutions, and tackling crucial issues such as evaluation and reliability. While our emphasis is on real-world applications, you will engage with some of the most sophisticated technologies in the GenAI domain.

Cresta is dedicated to transforming customer interactions into a strategic advantage by harnessing the full capabilities of the contact center. Our innovative platform merges cutting-edge AI with human intelligence to provide contact centers with valuable customer insights, streamline automated processes, and empower every team member to enhance productivity and efficiency. Originating from the renowned Stanford AI lab, Cresta boasts co-founder and chairman Sebastian Thrun, the visionary behind Google X, Waymo, and Udacity, alongside CEO Ping Wu, co-founder of Google Contact Center AI, and Tim Shi, an early member of OpenAI.Embark with us on an exciting journey to revolutionize the workforce through AI. The future of work is here, and it is at Cresta.About the Role:We are on the lookout for passionate UX interns to contribute to the evolution of Cresta’s human + AI agents platform, which facilitates AI-driven business workflows and automation for contact center operators. Your role will involve designing exceptional end-user experiences and the tools that enable these interactions.As a product design intern at Cresta, you will be at the forefront of a significant technological advancement with LLM and Generative AI. This unique opportunity allows you to make a meaningful impact on how individuals interact with AI. Under the guidance of a design supervisor, you will engage in the complete UX process, including product design, user research, and visual design components, to deliver outstanding user experiences.Responsibilities:Generate innovative UX concepts for Conversation Intelligence and AI Agents, taking into account diverse user personas.Analyze user and business challenges, propose viable solutions, and collaborate with engineers to implement designs.Conduct user research, including usability testing, competitive analysis, customer interviews, behavioral insights, and metrics analysis to inform design decisions.Rapidly prototype (using tools like Figma, Cursor, Claude, Voice API, etc.) to explore various UI paradigms.Work closely with Engineers, PMs, ML experts, Customer Success, and Sales teams throughout the organization.Effectively present and communicate design concepts to supervisors and cross-functional teams.

Cresta is dedicated to transforming every customer interaction into a strategic advantage by harnessing the full potential of contact centers. Our innovative platform seamlessly integrates advanced AI with human intelligence, enabling contact centers to uncover customer insights, streamline conversations, and optimize workflows. With roots in the esteemed Stanford AI lab, our co-founder and chairman, Sebastian Thrun, is renowned for his groundbreaking work at Google X, Waymo, Udacity, and beyond. Our leadership team also boasts CEO Ping Wu, co-founder of Google Contact Center AI, and Tim Shi, an early contributor at OpenAI.Embark on this exciting journey with us to revolutionize the workforce through AI. The future of work is unfolding at Cresta.About the Role:As part of the AI Agent team, you will contribute to the development of cutting-edge AI Agents designed to tackle real-world challenges faced by our clients. Your focus will be on leveraging the latest advancements in Large Language Models (LLMs) and AI Agent systems, ensuring that the solutions we create are secure, cost-effective, and reliable. This position requires hands-on engagement with state-of-the-art projects, calling for innovative and passionate software engineers capable of translating research into scalable, practical applications.Your primary responsibility will be to guarantee that our AI Agents are supported by resilient and scalable server solutions. This entails designing and maintaining the server architecture capable of managing high-volume, real-world interactions while maintaining optimal performance and availability. Although our focus is on server optimization and data management rather than pure research, you will work with some of the most advanced technologies in cloud and server infrastructure.This is a rare opportunity to influence the future of AI at Cresta by addressing complex problems and deploying groundbreaking AI solutions in production environments.

Cresta is dedicated to transforming customer interactions into a strategic advantage by harnessing the full potential of contact centers. Our innovative platform integrates advanced AI technologies with human intelligence to reveal customer insights, streamline conversations, and enhance operational efficiency, allowing teams to work more effectively. Founded by Sebastian Thrun, a visionary from the Stanford AI lab and the mind behind Google X and Waymo, our leadership team also features CEO Ping Wu, a co-founder of Google Contact Center AI, and Tim Shi, an early member of OpenAI. Join us on an exciting journey to redefine the future of work through AI innovation. The revolution begins at Cresta. About the Role: The AI Agent team at Cresta is committed to developing leading-edge AI Agents that tackle real-world challenges for our clients. We focus on utilizing the latest advancements in Large Language Models (LLMs) and AI Agent systems while ensuring our solutions are secure, cost-effective, and dependable. This role offers hands-on involvement with pioneering projects, requiring innovative software engineers who can translate research into scalable, practical applications. As a Senior Software Engineer, your mission will be to ensure our AI Agents are powered by dependable and scalable server solutions. This encompasses designing and maintaining server architecture capable of managing high-volume interactions while guaranteeing optimal performance and availability. While our emphasis is on server optimization and data management rather than pure research, you will engage with cutting-edge technologies in the cloud and server domains. This is a rare opportunity to influence the AI landscape at Cresta by addressing complex challenges and implementing groundbreaking advancements in production settings.

Nexxa.ai is at the forefront of developing artificial superintelligence tailored for heavy industries, empowering machines, systems, and operations to think, decide, and act autonomously across manufacturing, large-scale infrastructure, logistics, and legacy environments.Our mission is to transform groundbreaking technical advancements into operational realities, addressing some of the most challenging systems-level issues in the industry.Role OverviewWe are seeking a Senior Forward Deployed Engineer to collaborate directly with our enterprise clients and spearhead the comprehensive delivery of impactful technical solutions. You will immerse yourself within customer teams, translating real-world challenges into production-ready systems that utilize Generative AI, Computer Vision, and Machine Learning.This position combines software engineering, ML engineering, architecture, and consulting. You will design and deploy innovative solutions, integrate models, craft custom workflows, and guide customers toward successful implementation. Note that this role involves frequent travel to customer sites.Key ResponsibilitiesEngage with enterprise and strategic customers to comprehend their workflows, data, and technical requirements.Design, build, and deploy bespoke solutions that leverage GenAI, LLMs, Machine Learning and Vision models, alongside customer data sources.Lead complete project lifecycles, encompassing scoping, solution design, development, implementation, testing, deployment, and iteration.Integrate and optimize AI/ML pipelines, including data preprocessing, prompt engineering, model selection, and evaluation.Develop reliable, scalable software integrations using APIs, cloud services, and containerized systems.Diagnose and troubleshoot intricate technical issues across the stack—applications, models, data pipelines, infrastructure, and integrations.Serve as the customer's trusted technical advisor, facilitating the adoption of new product capabilities and AI features.Collaborate closely with internal product and engineering teams to relay customer feedback and influence the development roadmap.Produce high-quality documentation, architecture diagrams, runbooks, and technical assets for customer teams.Guide and mentor junior engineers.

Cresta is redefining the dynamics of customer interactions by transforming every conversation into a strategic advantage for contact centers. Our innovative platform merges cutting-edge AI with human expertise to reveal customer insights, streamline process automation, and empower team members to enhance efficiency and performance. Founded by esteemed AI visionary Sebastian Thrun, a pioneer behind Google X, Waymo, and Udacity, our leadership also boasts Ping Wu, co-founder of Google Contact Center AI, and Tim Shi, an early member of OpenAI. We have curated a premier team of AI and ML specialists, market leaders, and renowned investors such as Andreessen Horowitz, Greylock Partners, and Sequoia Capital. Our esteemed clientele includes industry giants like Intuit, Cox Communications, Hilton, and Carmax, and we've been recognized by Forbes and Bain Consulting as one of the leading private AI companies globally. Join us as we embark on a revolutionary journey to reshape the future of work with AI. The next era of work begins at Cresta.About the Role:The Platform Frontend team is dedicated to developing and maintaining a robust platform that underpins all frontend initiatives. This team oversees critical areas such as architecture, design patterns, frameworks, libraries, UI components, development environments, tools, and deployment processes. They are responsible for ensuring optimal performance, security, and adherence to best practices while organizing the frontend landscape into product-driven components.

Cresta is dedicated to transforming every customer interaction into a strategic advantage by harnessing the full potential of contact centers. Our innovative platform merges cutting-edge AI with human expertise to provide contact centers with invaluable customer insights, optimize processes, automate conversations, and empower team members to excel in their roles. Founded by the visionary Sebastian Thrun, renowned for his work with Google X and Waymo, and supported by an exceptional leadership team including CEO Ping Wu and co-founder Tim Shi, we are on the forefront of AI advancements.Join us on this exciting journey to redefine the future of work through AI at Cresta.About the Role:The AI Agent team at Cresta is developing enterprise-grade AI Agents designed to function effectively within real-world contact center settings. A vital aspect of this mission is to ensure that our AI Agents can integrate seamlessly with various CCaaS platforms (Contact Center as a Service), facilitating smooth transitions between AI and human agents as required.This role focuses on building robust backend systems that empower our AI Agents to:Integrate extensively with leading CCaaS platformsEngage in live customer conversations across voice and chatMaintain a complete conversation state and contextExecute real-time actions within the CCaaS ecosystemEffortlessly transition conversations to human agents without losing context, history, or workflow stateAssist human agents with AI support post-transferWe seek talented backend engineers eager to work at the intersection of distributed systems, real-time communication, enterprise integrations, and AI orchestration.This is not merely a research position; it is focused on constructing production-grade infrastructure that ensures AI Agents operate reliably within mission-critical customer environments.Why This Role Is Unique:AI + Real-Time Systems: Contribute to infrastructure that enables AI Agents to participate in live conversations on a large scale.Enterprise-Grade Integrations: Design robust connections with major CCaaS platforms and customer systems.

Cresta is dedicated to transforming customer conversations into a competitive edge by harnessing the full potential of the contact center. Our innovative platform merges cutting-edge AI with human intelligence, enabling contact centers to uncover valuable customer insights, optimize communication processes, and empower team members to work with greater efficiency. Founded by Sebastian Thrun, a pioneer from the esteemed Stanford AI lab and the visionary behind Google X, Waymo, and Udacity, Cresta's leadership team also includes CEO Ping Wu, co-founder of Google Contact Center AI and Vertex AI platform, and Tim Shi, an early member of OpenAI.Join us on this exciting journey to reshape the workforce using the power of AI. The future of work is here, and it starts at Cresta.

Company OverviewCommerceIQ’s AI-driven digital commerce platform is transforming how brands operate online. Our integrated ecommerce management solutions empower brands to make swift, informed decisions through insights that enhance the digital shelf, maximize retail media ROI, and drive additional sales across leading global marketplaces. With a network of over 900 retailers, our comprehensive platform assists more than 2,200 top brands in optimizing their marketing, supply chain, and sales operations to effectively expand their market presence in over 50 countries. We proudly serve 10 of the top 12 CPG brands, including Coca-Cola, Nestle, Colgate-Palmolive, and Mondelez. Having raised over $200M from prominent investors such as SoftBank, Insight Partners, and Madrona, we are poised for continued growth. Discover more at commerceiq.ai.The Role:As a Forward Deployed Engineer, you will collaborate closely with our founders and AI Product Managers to design and implement AI-based solutions addressing our clients’ critical challenges. This role is pivotal, offering high visibility as you will report directly to our Head of AI Strategy and Outcomes. You will also engage with key members of the executive leadership team based in Mountain View, work alongside our engineering team in Bangalore, and interact daily with enterprise clients. Your contributions will be essential in defining our engagement with key customers, establishing the company's inaugural forward deployed engineering function, and advancing our mission to assist brands in thriving in AI-driven e-commerce.Location / Travel:This position is on-site in Toronto, Ontario, Canada, with approximately 50% travel expected to client locations. Candidates located in the Toronto area will be prioritized.What You'll Do:Build prototypes with customers: Collaborate with our AI Product Manager to identify real-world challenges, rapidly scope use cases, and develop functional prototypes. Engage in hands-on discovery and transform insights into practical demos for potential and existing clients.Integrate data and create new AI agents: Acquire data from various sources (ERPs, ecommerce platforms, custom APIs) and develop agents tailored to the specific use cases identified during discovery. This involves translating unique business rules into runtime-editable settings instead of static logic.

Cresta is dedicated to transforming every customer interaction into a strategic advantage by harnessing the full potential of contact centers. Our innovative platform fuses advanced AI with human insight, enabling contact centers to uncover customer insights, streamline processes, and enhance team productivity. Founded by the renowned Sebastian Thrun, a pioneer from the Stanford AI lab and visionary behind Google X, Waymo, and Udacity, our leadership team also includes CEO Ping Wu, co-founder of Google Contact Center AI, and Tim Shi, an early member of OpenAI.Join us on an exhilarating journey to redefine the future of work with AI technology. The revolution begins at Cresta.

About SandboxAQSandboxAQ is a rapidly growing company dedicated to providing AI solutions that tackle some of the world's most pressing challenges. Our cutting-edge Large Quantitative Models (LQMs) drive advancements across various sectors, including life sciences, financial services, navigation, and cybersecurity.As a global team of tech enthusiasts, we comprise experts in AI, chemistry, cybersecurity, physics, mathematics, and engineering, among others. Originating from Alphabet Inc., we became an independent entity in 2022, backed by leading investors and a network of industry pioneers.At SandboxAQ, we foster an innovative environment that promotes creativity, collaboration, and meaningful contributions. By investing in our team's development, we are building a vibrant workforce ready to address global challenges. Join us to elevate your career in an inspiring mission with a community that values entrepreneurial spirit, ownership, and transformative impact.The OpportunityAs a Staff Forward Deployed Engineer (FDE) in our AI Simulation group, you will serve as the key technical liaison between our core Large Quantitative Models (LQMs) and our most ambitious client projects. This role is tailored for a resourceful generalist who thrives in an autonomous setting and is eager to tackle challenging issues in drug discovery and chemical simulation. You will work closely with scientific delivery teams, engaging at the intersection of fundamental research and practical application.Your main objective is to ensure the successful technical enablement of our critical partnerships. You will independently identify complex bottlenecks, design custom solutions, and manage scalable computing resources. Whether integrating scientific application logic, handling large data transformations, or working with Agentic systems, you will oversee the complete lifecycle of your deployments. This role requires a startup mindset: the ability to lead a project's technical vision while being willing to perform any necessary tasks to advance our mission.

Banyan Software is dedicated to providing a lasting home for thriving enterprise software companies, their workforce, and their clientele. Our mission revolves around acquiring, developing, and expanding top-tier enterprise software businesses globally, specifically those that hold leading positions in niche vertical markets. Recently, Banyan was recognized as the #1 fastest-growing private software company in the United States by the Inc. 5000 list and ranked among the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Established in 2016, we operate with a permanent capital foundation aimed at safeguarding the legacies of our founders, employing a buy-and-hold strategy for nurturing software companies serving specialized vertical markets.OverviewWe are in search of an outstanding full-stack software engineer to join us as a Forward Deployed Engineer (FDE). In this pivotal role, you will serve as the vital link between our central AI Application Modernization Factory and our application teams. The FDE will be temporarily embedded within delivery teams to spearhead the modernization of essential applications, ensuring technical success, promoting the rapid adoption of AI-assisted software development life cycle (SDLC) practices, and facilitating enduring skill development among team members. This high-stakes, hybrid position demands advanced software engineering acumen, in-depth knowledge of cloud-native architectures, and demonstrated proficiency in consultation, change management, and fostering strong relationships within diverse teams.

Banyan Software is dedicated to providing a lasting home for successful enterprise software firms, their staff, and their clientele. Our mission involves acquiring, developing, and enhancing exceptional enterprise software businesses globally, ensuring they maintain dominant positions in niche vertical markets. Recently, Banyan was recognized as the #1 fastest-growing private software company in the U.S. on the Inc. 5000 list and ranked among the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Established in 2016, Banyan operates with a permanent capital base designed to preserve the legacy of its founders, concentrating on a buy-and-hold-for-life strategy for growing software companies that cater to specialized vertical markets.The Role:We are in search of an outstanding full-stack software engineer to take on the role of Lead Forward Deployed Engineer (FDE). In this pivotal position, you will serve as the key liaison between the central AI Application Modernization Factory and our application teams. You will develop and oversee a team of FDEs, creating playbooks and codifying best practices. The FDE will work closely with delivery teams to directly facilitate the modernization of essential applications, ensuring technical success, accelerated integration of AI-assisted SDLC practices, and enduring upskilling of team members. This impactful, hybrid role requires advanced software engineering capabilities, comprehensive knowledge of cloud-native patterns, and demonstrated expertise in consulting, change management, and building strong relationships with diverse teams.

Cresta is transforming customer interactions into a strategic advantage by harnessing the full potential of contact centers. Our innovative platform seamlessly integrates artificial intelligence with human insight to uncover valuable customer insights, streamline conversations, and enhance operational efficiency. Founded by visionaries from Stanford's AI lab, including Sebastian Thrun, the mastermind behind Google X and Waymo, Cresta is led by industry pioneers such as CEO Ping Wu, co-founder of Google Contact Center AI, and Tim Shi, an early contributor at OpenAI.Join us as we embark on an exciting journey to revolutionize the workforce through AI. The future of work is here, and it starts at Cresta.

About the RoleThe Forward Deployed Engineer is crucial in deploying, customizing, and enhancing Hopper’s HTS Assist, our AI-driven voice and chat assistant tailored for the travel sector. This position guarantees that HTS Assist provides smooth automated service experiences to our partners.In this role, you will merge technical engineering expertise with customer collaboration. You will work directly with partners to design, implement, and refine AI-powered service automation. This includes API integration across telephony systems, CRM, travel supply frameworks, as well as designing, testing, and optimizing LLM prompts while delivering data-driven insights to enhance performance and reliability.Your contributions will facilitate the expansion of Hopper’s autonomous service technology within the travel industry. This role is instrumental in furthering Hopper’s commitment to scaling the HTS Assist ecosystem, ensuring that AI automation is reliable, responsible, and partner-focused at all stages of deployment.