Escalation Engineer at Illumio | Canada - Remote

Join Us in Our Mission!Illumio stands at the forefront of cybersecurity, specializing in ransomware and breach containment. We are transforming the way organizations shield themselves from cyber threats and maintain operational resilience. Our innovative Illumio AI Security Graph powers a cutting-edge breach containment platform that swiftly identifies and neutralizes threats across hybrid multi-cloud environments, ensuring that potential disasters are averted before they escalate.As a recognized leader in the Forrester Wave™ for Microsegmentation, Illumio champions the Zero Trust model, enhancing cyber resilience for critical infrastructures, systems, and organizations worldwide.Working Locations: Vancouver, Edmonton, CalgaryPreferred Languages: Fluency in English and either Spanish or Portuguese.Our Vision:Our Support and Services team is integral to Illumio's success, facilitating smooth deployments and building trusted partnerships with our clients. By joining us, you'll engage in significant challenges, safeguarding over one million workloads globally, and proactively containing cyberattacks and ransomware threats.What distinguishes us from other security firms is our specialized approach. Unlike others that manage a multitude of products, we deliver tailored support and expertise through a focused, proven product portfolio. This approach fosters client loyalty and a genuine partnership ethos, ensuring our clients' most sensitive infrastructures are positioned for success.Your Role and Responsibilities:Collaborate with industry-leading clients to sustain and enhance Illumio's technology deployments.Log and update support cases, keeping clients informed about case statuses and providing timely solutions throughout the support request lifecycle.Develop a deep understanding of customer systems and configurations to analyze issues and propose effective solutions.Work closely with external customers and cross-functional teams including support engineers, Development, and Sales to gain insights and deliver solutions.Define and manage customer expectations accurately and effectively.Offer technical product support to field engineers and technicians for complex issues related to our products.

Shakepay is looking for a Design Engineer to help create products that enhance the user experience. This position is fully remote and open to candidates based anywhere in Canada. Role overview The Design Engineer will play a key role in shaping product features and ensuring they meet both user needs and company goals. Collaboration is central to this role, as it involves working with engineering, product, and design teams throughout the development process. What you will do Collaborate with engineering, product, and design teams to build and improve product features Design and prototype new solutions that align with company objectives Take features from initial concept to launch, with attention to usability and quality

Join our dynamic team at Tanium as a Solution Engineer, where you'll leverage your technical expertise to help clients navigate complex challenges in endpoint management and cybersecurity. In this fully remote role, you will engage with clients, understand their needs, and provide tailored solutions that drive value and efficiency.We are looking for passionate professionals who thrive in collaborative environments and are eager to make a significant impact in the tech landscape. This position offers an exciting opportunity to work with cutting-edge technology and be part of innovative projects.

Role overview Midnite seeks a Lead Platform Engineer to help define and advance its technology stack. This is a fully remote role open to candidates based anywhere in Canada. What you will do Guide the team in building scalable and reliable platforms that support strong user experiences. Shape technical decisions and set direction for platform architecture. Collaborate with engineers and stakeholders across Canada to deliver improvements and new features. Work environment Work remotely from anywhere in Canada. Join colleagues who value technical quality and thoughtful collaboration.

Role overview Shakepay is looking for a Design Engineer to help shape its digital banking products. This is a remote position for candidates located in Canada. What you will do Design user interfaces that are visually appealing and straightforward to use Collaborate with developers and product managers to turn design concepts into working features Make sure all design work reflects Shakepay’s brand and product objectives Collaboration This role involves working closely with colleagues in engineering and product. The focus is on delivering solutions that enhance the customer experience and support Shakepay’s goals in digital banking.

Join our team as an Interview Engineer, where you will play a pivotal role in enhancing the interview process for candidates and organizations alike. As an integral member of our team, you will collaborate with hiring managers to refine interviewing techniques, develop assessment tools, and ensure a fair and engaging experience for all candidates. This remote position allows you to contribute from anywhere in Canada while being part of an innovative and dynamic company.

Join our team at Remote-VA as a Sales Representative where your contributions will directly impact our mission to empower businesses through innovative digital marketing strategies. This role offers both full-time and part-time opportunities, allowing you to balance your work schedule effectively.What You Will Be Responsible For: Engaging with prospective clients through inbound inquiries and establishing strong relationships. Facilitating a seamless onboarding experience for new clients to ensure their satisfaction. Maintaining and updating accurate records in our internal systems to track client interactions. Working collaboratively with our internal teams to ensure client needs are met efficiently. What We Provide: Comprehensive training and ongoing support to help you succeed. Performance-driven bonuses to reward your hard work. Opportunities for career advancement within a thriving organization. A friendly and collaborative team culture that values your input.

About UsAt Atolio, we are a pioneering remote startup, backed by seasoned leaders from industry giants like Splunk and PagerDuty. Our mission is to democratize access to organizational knowledge across diverse applications and platforms. As an early-stage company, we leverage modern cloud infrastructure, robust security practices, and meticulous systems design to empower teams developing innovative AI and ML solutions. Our collaborative culture, advanced tooling, and extensive benefits create an environment where ownership, curiosity, and continuous development thrive.About the RoleIn the role of IT Systems Engineer, you will be instrumental in shaping and advancing the internal systems that fuel our security-focused remote technology firm. Your responsibilities will encompass user and device management, endpoint security, SaaS tools, access control, and compliance assistance, all while enhancing reliability, automation, and employee satisfaction.This opportunity is perfect for those who relish the challenge of structuring scalable internal systems, automating workflows through coding, and collaborating closely with engineering and security teams in a dynamic startup atmosphere.What You’ll DoManage user lifecycle across identity providers, devices, GitHub, and SaaS platforms (onboarding, offboarding, role modifications).Enhance endpoint management for our fully remote workforce (macOS and Linux) focusing on security, patching, and compliance.Oversee identity and access management, including SSO systems (e.g., Okta), adhering to least-privilege guidelines.Manage GitHub organization settings, access controls, and repositories while collaborating with engineering teams.Develop and sustain automation for IT workflows using code (e.g., provisioning, access reviews, audits).Refine and maintain internal IT systems with a focus on reliability, scalability, and user experience.Collaborate with security and engineering teams to support compliance initiatives (e.g., SOC 2, ISO 27001), audits, and evidence gathering.Establish and enforce device, access, and security policies while balancing usability and productivity.Assess, implement, and manage SaaS tools utilized across the organization.Lead IT initiatives from conception to execution, including system rollouts, tool migrations, and process enhancements.

About Us At prenuvo, we are on a mission to revolutionize healthcare through proactive technology. We seek an enthusiastic Escalations Engineer to join our dynamic team. If you have a passion for understanding user challenges and a desire to enhance your software development and analytical skills, we want to hear from you. You will thrive in a fast-paced environment where each day presents new challenges—triaging intricate issues, analyzing logs and code, and collaborating closely with our engineering teams to ensure the reliability of our platform. Your commitment to developing impactful products and systems will positively affect the lives of thousands. Join us in reshaping healthcare while leveraging cutting-edge technology and collaborating with high-performing teams that possess deep expertise. Make a significant difference in the health of individuals worldwide!

Role Overview clipboard is hiring an Engineering Manager for a fully remote role based in Canada. This position leads projects and guides engineering teams to deliver solutions that serve client needs. What You Will Do Lead engineering teams working on client-focused projects Support technical decision-making and project delivery Collaborate with colleagues across Canada Location This is a remote position open to candidates located in Canada.

Join Flosum as a Director of Software Engineering and lead a team of talented engineers to innovate and enhance our cutting-edge software solutions. This remote position offers an exciting opportunity to shape the future of our technology while working from the comfort of your home in Canada.

About UsAt Atolio, we are a dynamic, fully remote startup, founded by industry veterans from Splunk and PagerDuty. Our mission is to transform the way enterprises manage and engage with knowledge at work, utilizing cutting-edge AI and machine learning technologies, securely implemented in enterprise settings. We pride ourselves on fostering a flexible, inclusive, and supportive workplace that champions diversity and empowers all team members to excel in their roles. With a collaborative culture, advanced tools, and extensive benefits, Atolio is where innovation and creativity flourish.About the RoleWe are looking for a talented Connector Software Engineer to join our remote engineering team. In this position, you will be responsible for designing, developing, and maintaining connectors that facilitate seamless data integration between Atolio and various external systems. Your contributions will directly improve our platform’s capacity to interface with APIs, databases, and third-party tools, ensuring efficient interoperability and scalability within enterprise environments.

About Us:At Atolio, we are an innovative startup operating entirely remotely, founded by seasoned professionals from Splunk and PagerDuty. Our mission is to revolutionize access to organizational knowledge, making it instantly available across various applications, services, and platforms. As an early-stage company, we leverage advanced machine learning and AI technologies to tackle intricate challenges in enterprise search, including indexing, retrieval, and scaling across multi-cloud infrastructures (AWS, GCP, Azure). At Atolio, we foster a collaborative culture, equipped with robust tools and comprehensive benefits, where creativity and innovation flourish.About the Role:In the role of Senior Deployment Engineer, you will be instrumental in bridging our engineering and client success teams. You will ensure that Atolio's enterprise search platform is deployed effectively, securely, and efficiently across diverse environments. Taking ownership of the entire deployment lifecycle, you will manage environment setup, infrastructure provisioning, configuration, integration, and monitoring. Your contributions will be pivotal in enhancing client adoption and satisfaction.What You’ll Do:Lead client-specific deployments and onboarding of Atolio’s platform in cloud-native or hybrid environments.Design and implement deployment processes prioritized on scalability, security, and reliability.Integrate Atolio with an array of enterprise systems (e.g., document repositories, ticketing systems, code repositories).Collaborate with backend engineers to optimize deployment pipelines and enhance system performance.Develop automation scripts and tools to streamline operations and reduce manual tasks.Troubleshoot and resolve deployment issues in collaboration with clients' internal engineering teams.Maintain precise deployment documentation and advocate for best practices for both internal and external stakeholders.What We’re Looking For:5+ years of experience in deployment, DevOps, site reliability, or infrastructure engineering roles.Extensive experience with at least one major cloud platform (AWS, GCP, or Azure).Strong background in containerization, particularly with Kubernetes.Proficiency in CI/CD pipelines and infrastructure-as-code tools such as Terraform and Helm.Familiarity with secure networking, identity management (e.g., SAML, OIDC), and API integration.

As the construction industry grapples with a critical labor shortage, there is an urgent need for innovative workforce solutions. Bridgit, a leader in workforce planning, partners with prominent US general contractors and specialty contractors, positioning itself at the forefront of industry transformation. Since our inception in 2019, we have made significant strides, and the horizon holds even more potential as we expand our offerings and capabilities.In the role of Solutions Engineer, you will serve as a key technical expert during the pre-sales process, effectively showcasing Bridgit's pioneering workforce planning solutions to prospective clients. You will need not only a robust understanding of our technology but also an exceptional ability to connect with customer needs, translating their technical challenges into powerful business solutions while steering discussions on how Bridgit can fulfill their workforce planning requirements.

Join our dynamic team at Luxury Presence as a Senior Data Engineer! In this fully remote role, you will leverage your expertise to drive data solutions that enhance our product offerings and empower our clients. You will collaborate with cross-functional teams to design, develop, and maintain robust data pipelines and architectures, ensuring data integrity and accessibility.As a key member of our engineering team, you will have the opportunity to work with cutting-edge technologies, contribute to innovative projects, and make a significant impact on our data strategy. If you are passionate about data and eager to grow your career in a fast-paced environment, we want to hear from you!

Hello! I’m Abhik, Co-Founder and VP of Engineering at Ashby. This role is particularly special to me, as it embodies the fusion of design and coding—two passions that I believe should coexist. At Ashby, we empower engineers to not only design but also build innovative software solutions. You’ll have the opportunity to iterate on your ideas in both Figma and code, creating prototypes that leverage actual logic and data.As a Design Engineer, you will confront our most intricate design challenges and elevate the work of your peers by enhancing and expanding our proprietary design system, as well as providing bespoke design consultations. Here are some examples of projects you might work on:Revamping our mobile web application by collaborating with frequent users, wireframing new user flows, implementing our design system, and transforming those wireframes into functional reality.Developing a collection of flexible and composable components within our design system, enabling other engineers to create custom autocompletes with features like filters and options to add new records.Assisting fellow engineers in enhancing the information hierarchy and scannability of candidate assessments, allowing recruiters to quickly identify key insights.These initiatives demonstrate our commitment at Ashby to enhance the productivity of professionals, starting with talent acquisition teams, through intelligent and robust software solutions. We prioritize designs that are accessible for beginners while also offering advanced functionalities for power users, setting a high bar akin to that of spreadsheets.We proudly serve notable clients such as Notion, Linear, Shopify, and Snowflake. Our growth and retention metrics are exceptional: we are achieving over 100% year-over-year growth, with tens of millions in ARR, a strong customer base of over 2500, and very low churn rates. We look forward to sharing more details about our journey and the impact of this role during our conversation.

Optro serves as a trusted platform for audit, risk management, ESG, and InfoSec, supporting over half of the Fortune 500 and seven of the top ten companies. With annual recurring revenue exceeding $300M, Optro’s technology is recognized for reliability and customer satisfaction, as reflected in reviews on G2.com and Gartner Peer Insights. The company has earned a spot on Deloitte’s list of North America’s fastest-growing tech companies for seven consecutive years. Innovation, collaboration, and community involvement shape the culture at Optro. The team values breaking down barriers and helping each other succeed, creating an environment where learning and growth are constant priorities. Role overview The Staff Software Engineer, Issues, works remotely from anywhere in Canada. This senior position leads complex and strategic engineering projects within the Issues team. The role blends technical leadership with hands-on development, focusing on building scalable systems and designing new product features. Mentoring others and supporting a culture of continuous improvement are central to the job. While collaboration is key, the ability to drive work independently is also essential. What you will do Design, build, and deliver product features from start to finish Create clear and thorough design documentation Mentor and support junior engineers Lead architectural decisions for applications Troubleshoot and resolve software defects Develop back-end APIs using Node.js Work with the Ember single-page application (SPA) front-end Collaborate with engineers, designers, and product managers Contribute to Agile software development practices

Luxury Presence is at the forefront of revolutionizing the real estate industry through our innovative AI growth platform. Supported by esteemed investors like Bessemer Venture Partners, we are a thriving Series C company poised to achieve $100 million in annual recurring revenue within the next six months. Our platform is trusted by over 87,000 real estate professionals, including more than 30% of the WSJ Real Trends top 100 agents in the U.S.The OpportunityAt Luxury Presence, we don’t just utilize AI; we integrate it into our development process, enabling us to build and innovate faster than our peers. As a leader in AI application, we empower our engineers with the resources to use AI agents for writing, reviewing, and deploying production code daily. We envision a future where AI collaborates with humans, and our team is already ahead in this transformative journey.As a Staff Frontend Engineer, you will serve as the technical expert for our React-based micro-frontend platform, which supports thousands of real estate businesses. You will play a pivotal role in enhancing our design system, guiding our transition from outdated UI libraries to a cutting-edge Tailwind-based component library, and establishing frontend standards that will be adhered to by both AI agents and human engineers. This position is ideal for someone passionate about terminal operations with AI, possessing strong perspectives on component architecture and large-scale design systems, and eager to shape the future of AI-enhanced frontend development.What You'll DoOwn the architecture of the frontend platform. Lead the technical trajectory of our React micro-frontend platform utilizing single-spa, making vital decisions regarding module federation, code splitting, and scaling our frontend across an expanding product surface.Advance the design system. Influence the progression of our Radix + Tailwind CSS + component library, a monorepo that powers our UI. Establish patterns for accessible, token-driven components compatible with both web and native, ensuring our Figma-to-code pipeline remains efficient.Guide the migration to modern frontend solutions. We are in the process of transitioning from Material-UI and styled-components to our contemporary design framework based on Tailwind CSS, Radix UI, and design tokens. You will define the strategy for this migration, determine the pace, and guarantee a smooth experience for users throughout.Deliver AI-native product experiences. Collaborate closely with product, design, and AI teams to create intelligent frontend features that leverage large language models, agent frameworks, and real-time data—from our AI-driven site builder to interactive property search capabilities with maps and geospatial functionalities.Shape our development practices. Influence not just what we create, but how we create it, ensuring that our development process is as innovative as the products we deliver.

Join AuditBoard as a Staff Software Engineer specializing in architecture, where you will play a pivotal role in shaping our innovative software solutions. As part of our fully remote team based in Canada, you will collaborate with talented engineers and product teams to design robust, scalable architectures that enhance our products and services.Your expertise will guide our technical direction and ensure we continue to deliver exceptional value to our clients. If you are passionate about creating high-quality software and driving architectural excellence, we want to hear from you!

Join AuditBoard as a Staff Software Engineer specializing in issues and take your career to the next level! In this pivotal role, you'll be instrumental in developing innovative software solutions that drive efficiency and improvement across our platforms. Collaborate with a talented team of engineers and contribute to our mission of providing the best audit management software in the industry.