Document Support Engineer

About UsCoalition is the pioneering provider of Active Insurance, dedicated to preventing digital risks before they occur. Established in 2017, we integrate extensive insurance coverage with cutting-edge cybersecurity tools, empowering businesses to effectively manage and mitigate potential cyber threats.At Coalition, we foster a culture of bold thinking where opportunities to make a significant impact arise daily.About the RoleJoin our Documents Platform team, where we develop the tools and expertise necessary for the creation, storage, and analysis of insurance documents. As a Document Support Engineer, you will collaborate closely with Software Engineers, Product Managers, and Production Underwriters to produce documentation tailored for our clients.Your role will involve developing new templates and maintaining existing ones. You will have the chance to write production-ready code or utilize scripts under the guidance of our Software Engineers, enhancing the efficiency of template creation. This position also offers a flexible growth trajectory towards software engineering or project management, allowing you to deepen your technical skills while honing your project leadership abilities.

Join Fullscript as a Support Documentation Manager, where you will play a pivotal role in enhancing our customer support experience through comprehensive and user-friendly documentation. You will lead a team focused on creating and maintaining high-quality resources that empower our users and streamline support processes.

Join Egis Group as a Document Controller, where you will play a crucial role in managing and organizing documentation for our projects. As part of our dynamic team, you will ensure that all documents are systematically filed, tracked, and easily accessible to relevant stakeholders. Your expertise will contribute to enhancing operational efficiency and maintaining compliance with industry standards.

Turner Townsend is seeking a meticulous Document Controller to join our dynamic team in Toronto. As a Document Controller, you will be responsible for managing and maintaining project documentation to ensure compliance with organizational standards and procedures. This role is ideal for individuals who are detail-oriented, organized, and capable of working in a fast-paced environment.

About UsSophos is at the forefront of cybersecurity innovation, dedicated to providing advanced security solutions that effectively combat cyberattacks. Following the acquisition of Secureworks in February 2025, we have combined our strengths as industry pioneers, reshaping the cybersecurity landscape with cutting-edge AI-optimized services and technologies. As the largest pure-play Managed Detection and Response (MDR) provider, we proudly protect over 28,000 organizations globally. Our comprehensive portfolio includes leading solutions in endpoint, network, email, and cloud security, all integrated within the Sophos Central platform to ensure seamless protection. Together with Secureworks, we offer the Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, and a suite of advisory services, defending more than 600,000 organizations from a range of cyber threats, including phishing and ransomware. Powered by real-time threat intelligence from Sophos X-Ops and the Counter Threat Unit (CTU), we are committed to safeguarding our clients’ data and systems. Discover more at www.sophos.com.Role SummaryWe are looking for an analytical and proactive Senior Documentation Governance Lead to enhance and manage our internal documentation framework supporting MDR operations. This critical role will establish a centralized repository for all organizational documentation. The ideal candidate will develop, implement, and uphold documentation standards and governance controls, utilizing AI agents and large language models to detect gaps, conduct quality audits, provide insights, and drive continuous documentation improvement. Collaborating with cross-functional teams, you will organize, optimize, and maintain our knowledge base, fostering efficiency, minimizing information silos, and supporting scalable growth.

We are seeking a Documentation Control Manager to join our dynamic team at cima2. In this vital role, you will oversee the documentation control processes, ensuring that all documents are accurately managed, distributed, and retained according to industry standards. You will collaborate closely with various departments to streamline documentation workflows and enhance efficiency throughout the organization.

We are seeking a detail-oriented and organized Process Documentation Specialist to join our team temporarily. In this role, you will be responsible for creating, maintaining, and reviewing process documentation to ensure operational excellence.

Join CEDA as a Document Control Administrator at our Fort MacKay Industrial Park shop, where you will play a pivotal role as the bridge between our operations team and Quality Assurance. You will be tasked with comprehensive contract administration, ensuring the seamless management of documents.In this position, you will represent CEDA with professionalism and expertise, contributing to our company's growth by delivering exceptional support to both internal and external customers within our mechanical service line.If you possess a keen organizational mindset, thrive in collaborative environments, and have relevant administrative experience, we invite you to apply!What We Provide:Attractive compensation and comprehensive benefits starting on your first day!Monday – Friday work scheduleOpportunities for skill development and career advancementA fantastic chance to gain experience, exposure, and insights into all facets of an industrial service company

Join our dynamic team at info-ways as a Desktop Support Engineer, where you will be pivotal in providing top-notch technical assistance to our users. You will be responsible for troubleshooting hardware and software issues, ensuring that our systems run smoothly and efficiently.In this role, you will work closely with other IT professionals to deliver exceptional desktop support, maintain inventory, and implement solutions that enhance user experience. Your expertise will help us maintain our commitment to service excellence.

Join our dynamic team at American Iron and Metal as an HR Documentation Administrator. In this pivotal role, you will be responsible for maintaining and managing essential HR documentation, ensuring compliance with all regulations and company policies. Your keen attention to detail and organizational skills will be critical in supporting our HR department's efficiency and effectiveness.

Role Overview Absorb LMS is looking for a Presales Support Engineer to join the team remotely in Canada. This role blends technical expertise with client interaction, supporting prospective clients as they explore how Absorb’s learning management system can meet their needs. The position works closely with Sales and Account Executives to understand client goals, document requirements, and deliver customized product demonstrations. Key Responsibilities Deliver technical online demonstrations tailored to each potential client. Create and customize trial portals to highlight the LMS’s features and relevance. Develop use cases and respond to integration questions from prospects. Troubleshoot issues encountered by prospects during the trial process. Complete technical and functionality questionnaires as needed. Assist the proposals team by clarifying technical details or use cases in response to RFIs. Collaboration and Impact This position serves as a technical resource for both clients and internal teams. By answering technical inquiries and maintaining engagement, the Presales Support Engineer helps ensure a positive and informative experience for every prospect. Location Remote across Canada.

Position: Secure Document DesignerJob Type: Permanent, Full-TimeLocation: 18 Auriga Drive, Ottawa, ON, CanadaWork Model: HybridThis position aims to fill an existing vacancy within our innovative Design Department.Position OverviewAs a Secure Document Designer at Canadian Bank Note Company, you will utilize your artistic talents and creative vision to conceptualize and finalize designs involving intricate security features, illustrations, and digital files. These designs will be instrumental in the production of various secure documents, including banknotes, passports, and identification cards. We seek a candidate with outstanding design, composition, and illustration skills.Key ResponsibilitiesConceptual Design & Innovation:Create innovative conceptual models for security products, including banknotes, travel documents, identity cards, and certificates.Participate in the development of new security features through creative design applications.Research and prepare imagery for completed concept designs and produce final artwork files for production.Illustration & Artwork Preparation:Develop illustrations and drawings for concept designs.Present design models or proofs for client review and feedback.Production Integration & Compliance:Collaborate with production staff to review conceptual designs and implement compliance recommendations.Create secure linework for production purposes.Engage in the approval process during press proof trials and initial production runs to secure customer sign-off.System & File Management:Establish and maintain comprehensive file management systems for all assigned projects.Client & Stakeholder Collaboration:Work closely with corporate sales and customers to understand design needs and effectively communicate design rationales.Prepare detailed design presentations to support design and marketing initiatives.

About DialpadDialpad is at the forefront of transforming customer communications through our cutting-edge AI-powered platform. With over 50,000 companies, including industry leaders like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, relying on us, we are dedicated to enhancing customer interactions with real-time, AI-driven insights. Discover more at dialpad.com.The Dialpad ExperienceAs a part of Dialpad, you will be joining a dynamic team that champions our mission of empowering customers and their teams for unparalleled success. We believe every conversation is crucial, and our platform elevates each interaction through real-time insights and automation.We are committed to constant evolution, encouraging every team member to harness industry-leading AI to enhance both our platform and personal growth. We are looking for individuals who not only meet our high standards but exceed them. Our ambitious goals require a team that operates at peak performance, and we value traits such as: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Technical Support Engineer at Dialpad, you will be pivotal in maintaining our cloud-based communications platform and ensuring a seamless customer experience. Collaborating closely with Engineering, Product, and Sales, you will take ownership of complex technical issues and drive them to resolution. This role is perfect for someone who thrives in a fast-paced environment, excels in problem-solving, and is passionate about delivering outstanding customer service.

Are you a skilled professional with a passion for governance and documentation in project management? Join our dynamic team as a PMO Governance Documentation Lead at Turner Townsend, where you will play a crucial role in enhancing project governance across our Energy and Natural Resources sector.Your responsibilities will include establishing and maintaining comprehensive documentation standards, ensuring compliance with governance frameworks, and collaborating with various stakeholders to drive project success. You will utilize your expertise to create clear guidelines and best practices that align with our strategic objectives.

About the Role American Iron & Metal is hiring a Human Resources Documentation Administrator in Montréal. This position focuses on managing and organizing HR documents to support compliance and smooth operations within the HR department. The work helps keep the team efficient and ensures processes stay on track.

Join our dynamic team as an IT Support Engineer at Stripe, where you will play a crucial role in ensuring our systems run smoothly and efficiently. You will be responsible for providing top-notch technical support to our teams, troubleshooting issues, and implementing solutions that enhance our operational capabilities.

Join our dynamic team at Addepar as a Senior Technical Writer specializing in API documentation. In this pivotal role, you will create comprehensive, user-friendly documentation that enhances our API products. You will collaborate closely with developers, product managers, and other stakeholders to gather information and ensure accuracy and clarity. Your expertise in technical writing will help bridge the gap between complex technical concepts and end-user understanding.

As a Product Support Engineer I at mqreferrals, you will be a key player in our dedication to customer satisfaction and the smooth functioning of our products and services. You will act as the primary point of contact for our customers, expertly managing and resolving technical issues. Utilizing established procedural documents, you will perform some technical analysis while translating complex technical terms into easy-to-understand language. Furthermore, you will collaborate with our Engineering teams to oversee software updates.Your responsibilities will encompass addressing challenges across all areas of mqreferrals' products and services, ensuring our customers receive top-tier support. For more complicated issues, you will adhere to escalation procedures, involving senior staff and Engineering teams as necessary. At mqreferrals, we recognize the vital role that our Product Support Engineers have in our service delivery and eagerly anticipate welcoming you to our team.This position is available for remote work anywhere in British Columbia, Canada. We would be thrilled for you to join us!

Join our dynamic team at Cohere as a Bilingual Customer Support Engineer! In this exciting role, you will leverage your language skills to provide exceptional support to our diverse clientele. You'll be responsible for troubleshooting, resolving customer inquiries, and ensuring high levels of customer satisfaction. We are looking for enthusiastic individuals who are passionate about technology and customer care.

Join Aerospike as a Senior Support Engineer and be a part of a dynamic team dedicated to delivering exceptional support to our clients. In this role, you will leverage your technical expertise to troubleshoot complex issues, collaborate closely with engineering teams, and ensure our customers achieve their goals using our cutting-edge technology. Your ability to communicate effectively and manage client relationships will be key to your success.