Customer Success Manager at Dropbox | Remote - Canada

Join Dropbox as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their desired outcomes using our platform. You will be responsible for building strong relationships with customers, understanding their needs, and providing tailored solutions to enhance their experience. Your expertise will be crucial in driving customer retention and satisfaction.

Role OverviewJoin Dropbox as a Data Scientist and collaborate with cross-functional teams including product, engineering, and design. In this role, you will help us address pivotal questions that influence our strategies to enhance revenue, optimize our product offerings, scale operations, and effectively monetize our business. You will spearhead high-impact initiatives that drive our growth.At Dropbox, we tackle complex challenges and contribute to business growth by leveraging a comprehensive understanding of user behavior through applied data science.

As a Customer Success Manager at Samsara, you will play a pivotal role in ensuring our customers achieve their desired outcomes through our innovative solutions. You will be responsible for building strong relationships with clients, understanding their unique needs, and guiding them to maximize the value of our platform.Your proactive approach will involve onboarding new customers, delivering training sessions, and providing ongoing support to ensure their success. You will collaborate closely with cross-functional teams to advocate for customer needs and drive product enhancements.

Dropbox is looking for a Senior Machine Learning Engineer to help develop AI-driven features for its products. This position is fully remote and open to candidates based in select locations across Canada. Key responsibilities Design and implement advanced machine learning models for Dropbox’s product suite. Collaborate with colleagues from engineering, product, and design to integrate AI capabilities into real user workflows. Apply machine learning techniques to enhance product functionality and improve the user experience. Team collaboration This role works closely with cross-functional teams to ensure that AI solutions fit seamlessly into Dropbox’s offerings. Frequent communication with product, engineering, and design partners is central to how this work gets done.

Who We Are:Motive empowers organizations running physical operations by providing innovative tools that enhance safety, productivity, and profitability. For the first time, safety, operations, and finance teams can manage drivers, vehicles, equipment, and fleet-related expenses within a single, cohesive system. Leveraging industry-leading AI technology, the Motive platform offers complete visibility and control while significantly reducing manual workloads through automation and task simplification.With nearly 100,000 customers ranging from Fortune 500 companies to small businesses across diverse sectors like transportation, logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector, Motive is at the forefront of operational excellence.Visit gomotive.com to learn more.About The Role:As the Director of Customer Success for Canada, you will leverage your exceptional account management skills to scale processes and strategies that support a diverse range of customers, from small to large enterprises. You will be instrumental in initiating, guiding, and safeguarding action plans that contribute to Motive’s outstanding growth trajectory. Your success metrics, including Net Revenue Retention, Expansion ARR, and NPS, will be prominently highlighted at the board level.

Join Our Team as a Customer Success ManagerAs the Customer Success Manager for Eastern Canada, you will play a pivotal role in enhancing the adoption and long-term value for MedMe’s pharmacy clients throughout Québec and the Eastern Canada region.Your primary responsibility will be to ensure the successful onboarding and ongoing utilization of MedMe’s platform at the store level, working closely with both independent pharmacies and larger enterprise organizations. Your mission is to foster customer engagement and maximize the benefits of MedMe’s solutions, converting and strengthening adoption one pharmacy at a time.In this role, you will be the main point of contact for all aspects of customer onboarding, training, and success. You will need to maintain an enterprise perspective, understanding how individual store progress contributes to overall account success. A comprehensive understanding of pharmacy operations, effective change management skills, and the ability to build trust with busy pharmacy teams are essential as you integrate MedMe into their clinical and operational workflows.This hands-on position is perfect for a bilingual (French and English) professional who is well-versed in the Canadian pharmacy landscape and adept at guiding customers through new workflows in regulated environments.

Join Our Team as a Customer Success Manager!Role OverviewSalesCloser.ai is seeking a dedicated Customer Success Manager to enhance and expand our portfolio of clients through effective, structured programs. In this role, you will utilize automation, data insights, and proactive engagement strategies to foster customer adoption, retention, and growth across multiple accounts. If you excel in dynamic environments and have a passion for creating impactful systems, we want to hear from you!As an integral member of our Customer Success Team, you will collaborate with various departments to ensure our customers achieve substantial results and maintain high levels of engagement with SalesCloser.ai. Together, we will drive the ongoing success of our platform.Preference will be given to candidates residing in the Greater Vancouver area for regular in-person collaboration.

Wordly, Inc. is expanding its global team and is looking for a Customer Success Manager based in Canada. This position reports to the Director of Client Success & Support. The main focus is to build strong client relationships, support customers through their journey with Wordly’s solutions, and contribute to company growth by ensuring customer satisfaction and success. Role overview This role centers on guiding clients from onboarding through ongoing engagement. The Customer Success Manager serves as a trusted partner, helping customers achieve their goals and get the most from Wordly’s products. Collaboration with internal teams is key to improving both customer experience and product offerings. What sets Wordly apart Work in a startup environment that is gaining traction in a competitive market. Join a team committed to innovation and solving real problems for users and organizations worldwide. System performance and customer satisfaction are always a priority. Collaborate with experienced colleagues who value both performance and ease of use. Benefit from remote work and a culture that supports work-life balance. Requirements Strong interest in languages and accessibility. Fluent English (written and spoken) is essential, and proficiency in French is required. Experience working with both technical and business stakeholders, building relationships through virtual meetings and email. Ability to identify customer trends and serve as the 'voice of the customer' to influence product, marketing, and design teams. Comfortable using data to drive customer outcomes and adoption, with attention to detail in technical workflows. Proficient with CRM systems, including creating reports and dashboards. Deep experience with HubSpot Workflows is a strong plus.

Instacart helps millions of people access groceries and household essentials, aiming to make daily life more convenient. The company’s mission focuses on access and building more time for what matters. Instacart also offers flexible earning options for Personal Shoppers and encourages employees to choose the work environment that fits them. Learn more about Instacart’s flexible approach to work. Role overview The Senior Customer Success Manager partners with retailers to implement Caper’s in-store AI solutions, including smart carts and computer vision technology. This role guides retail partners from pilot phases through large-scale rollouts, making sure stores, shoppers, and operators benefit from Instacart’s technology every day. As a trusted advisor to retail leaders, this position works closely with product, engineering, and sales teams. The Senior Customer Success Manager helps shape operational excellence in stores, brings customer feedback to the forefront, and supports the strategic growth of Instacart and Caper. Occasional travel is required for store visits, pilot programs, and partner meetings. Location This is a remote position open to candidates based in Ontario, Alberta, British Columbia, or Nova Scotia.

Join Dropbox as a Customer Systems Administrator, where you will play a vital role in ensuring our systems run smoothly to enhance customer experiences. Your expertise will be essential in supporting our teams and ensuring that our customer systems are optimized for performance.

Join our dynamic international team at Faroutscout as an experienced Enterprise Customer Success Manager (ENT CSM). In this pivotal role, you will steer our valued customers through their post-sales journey, ensuring they derive long-term success and value from our innovative solutions.Your responsibility will include managing a portfolio of approximately 50 high-value global Enterprise accounts. You will forge strong relationships, drive onboarding, maximize product adoption, ensure customer retention, and spearhead renewals and expansion efforts. Collaboration with our international Sales partners and cross-functional teams will be essential to deliver outstanding customer experiences and identify growth opportunities.Key ResponsibilitiesOversee a diverse portfolio of strategic global Enterprise accounts.Manage the entire customer lifecycle from onboarding to renewal and expansion.Lead complex renewal negotiations to optimize net revenue retention.Proactively enhance product adoption and customer satisfaction while reducing churn risk.Conduct strategic check-ins, kickoff meetings, and executive business reviews.Accurately forecast renewal and expansion revenue for upcoming quarters.Identify growth opportunities in collaboration with Sales teams.Develop and implement quarterly account plans for prioritized strategic customers.Exceed KPIs related to engagement, retention, satisfaction, renewals, and expansion.Collaborate cross-functionally with teams in Sales, Product, Legal, Finance, Marketing, Support, and Operations.Advocate for international customers, sharing insights and addressing challenges.Lead customer advocacy initiatives, including case studies and partnerships.Engage in enablement programs and special projects as necessary.

At Hive, we redefine Customer Success by focusing not just on product knowledge but on the true achievements of our clients. We take pride in empowering the world's leading event brands to maximize their potential through our innovative features.We are seeking a dynamic Customer Success Manager (CSM) who possesses exceptional communication skills and a strong background in email marketing. In this role, you will serve as an in-house email marketing specialist, partnering directly with our clients to ensure they deploy effective strategies that foster customer engagement and drive ticket sales.Responsibilities:Deliver strategic email marketing guidance to clients while keeping them informed of industry best practices.Maintain regular communication with key customers, ensuring they fully utilize Hive's offerings and stay updated on new features.Facilitate customer onboarding and nurturing, guiding them towards successful product adoption.Actively gather customer feedback to inform and influence the product roadmap.Leverage your email marketing expertise to enhance our marketing strategies and identify opportunities for educational content development.Support our major partners, including agencies, e-commerce platforms, and tech companies.Contribute to the evolution of our customer experience strategy as we scale.Qualifications:Minimum 2 years of experience in customer success, account management, or a comparable role focused on relationship building.Exceptional communicator, skilled at engaging clients through various channels.Self-driven and proactive, with a knack for identifying opportunities to create impact.Natural problem solver, adept at pinpointing challenges and devising effective solutions.Detail-oriented writer with the ability to simplify complex concepts.Experience with HubSpot and other Customer Success Management tools is preferred.Preferred Qualifications:Experience in a B2B environment, particularly within small teams or hands-on email marketing roles.2+ years of direct email marketing experience.

Dropbox is hiring a Senior Manager for Corporate Financial Planning & Analysis (FP&A) to work remotely from select locations in Canada. This position leads the company’s financial planning activities and plays a key part in shaping strategic decisions. Role overview This role oversees the financial planning process, ensuring that forecasts and analyses support Dropbox’s growth goals. The Senior Manager works closely with teams across the business, providing guidance and insight to help drive operational efficiency. What you will do Lead corporate financial planning and analysis efforts Collaborate with cross-functional teams to deliver actionable financial insights Develop forecasts and analyses that inform strategic decisions Support company objectives by enhancing operational efficiency through data-driven recommendations

Join Our Dynamic Team at Magnet ForensicsMagnet Forensics stands at the forefront of digital investigative software, enabling the acquisition, analysis, and sharing of evidence from a wide array of devices including computers, smartphones, tablets, and IoT devices. Our unwavering commitment to innovation empowers our customers with state-of-the-art tools designed to safeguard their organizations, communities, and nations. With thousands of clients across the globe, our solutions are pivotal in transforming digital investigations, equipping investigators to combat crime, protect assets, and uphold national security. As we expand our global footprint, we invite you to be a part of our mission at Magnet Forensics. Here, you will make a significant impact while enjoying robust support for your development and collaborating with an exceptional team characterized by talent and integrity. If you believe you are the right fit for our team, we would be thrilled to hear from you!Position Overview As a Customer Success Manager (CSM) at Magnet Forensics, you will play a crucial role in managing relationships with our most complex and high-value customers. This position is tailored for experienced CSMs who can navigate interactions at the executive level while possessing in-depth knowledge of Magnet's products, services, and customer ecosystems. In this role, you will act as the primary strategic partner for key flagship accounts, guiding them throughout their entire journey with Magnet – from onboarding and deployment to value realization, renewal, and expansion. Your responsibilities will include cultivating profound, trusted relationships across customer organizations (including C-level stakeholders), orchestrating intricate internal teams, and ensuring that customers achieve tangible results aligned with their business and investigative goals. The key mission of the Customer Success Manager is to enhance and nurture Magnet’s most vital customer relationships by delivering outstanding experiences, shortening time-to-value, proactively mitigating risks, and fostering long-term partnerships that drive retention, growth, and customer advocacy.

Role overview samacoaching seeks a Customer Success Manager to join its remote team in Montreal, Quebec, Canada. The focus of this position is to support clients using coaching services, helping them achieve their goals and feel valued at every stage. What you will do Connect directly with clients to understand their goals and expectations Provide tailored guidance and solutions to support client objectives Develop and sustain long-term relationships with clients Serve as a main contact for client questions or challenges Work closely with teammates to enhance the client experience Who succeeds in this role Individuals who take satisfaction in helping others reach their goals Communicators who listen carefully and respond thoughtfully Problem-solvers who adapt to a range of client needs This is a remote role based in Montreal, Quebec, Canada.

The Technical Customer Success Manager at jobgether helps clients in Canada get the most out of the company's products. This role centers on guiding customers through setup, supporting them as they use the platform, and making sure their experience is smooth and productive. What you will do Act as a trusted advisor to clients, helping them implement and optimize jobgether's products Troubleshoot technical issues and resolve questions as they arise Deliver product training and support to ensure clients are confident using the platform Build and maintain strong relationships that encourage product adoption and satisfaction Requirements Technical expertise relevant to supporting software products Strong communication skills for working with clients Commitment to helping customers succeed with jobgether's solutions

Spellbook builds an AI copilot for transactional lawyers, integrated directly into Microsoft Word. Legal teams use Spellbook to draft, review, and negotiate contracts significantly faster and with greater accuracy. More than 4,000 law firms, in-house groups, and solo practitioners rely on Spellbook to streamline contract work and reduce repetitive tasks. Our investors include Khosla Ventures, Thomson Reuters Ventures, Inovia Capital, The LegalTech Fund, Bling Capital, and Moxxie Ventures. Spellbook recently completed a $50 million Series B led by Keith Rabois at Khosla Ventures, bringing total funding to over $80 million. This is an existing vacancy. Role overview The Scaled Customer Success Manager (CSM) plays a key role in driving adoption, retention, and engagement across a wide range of small to mid-sized clients. This remote role suits someone who enjoys working at scale, thinks creatively about outreach, and delivers value efficiently, often without frequent meetings. Automation, data insights, and thoughtful communication are central to this position. Responsibilities span the entire customer journey for assigned accounts: onboarding, adoption, risk management, and renewals. The goal is to help clients maximize Spellbook’s benefits and ensure they continue to find value as their needs evolve. What you will do Manage a portfolio of 150+ accounts, focusing on retention and driving product adoption. Deliver tailored training for new and existing clients to help them get the most from Spellbook. Maintain regular engagement with accounts through check-in calls (phone or Zoom). Monitor product usage and launch targeted re-engagement efforts when risk signals appear. Spot at-risk accounts early and reach out with helpful content, reinforcing Spellbook’s value through direct communication. Use scalable formats, such as Loom videos, email playbooks, personalized resources, and group training, to provide value beyond 1:1 meetings. Clearly communicate Spellbook’s ROI and guide customers to features that improve their workflow and accuracy. Lead renewal conversations by presenting usage data, outcomes, and new opportunities for partnership. Location This position is remote within Canada.

Join Dropbox as a Senior Data Science Manager, leading our AI Products team in the development of innovative data-driven solutions. In this pivotal role, you will leverage your expertise in data science to drive product strategy, enhance user experience, and contribute to the advancement of AI technologies. Collaborate with cross-functional teams to design and execute data-centric initiatives that align with our vision and mission.

Why Auvik Networks? Meaningful technology: Auvik's network management platform helps IT teams automate tasks, improve efficiency, and manage risk. As remote network management becomes more important, our tools give IT professionals the visibility and control they need. Transparent leadership: The leadership team brings experience and a commitment to the success of both the company and its people. Their open approach supports collaboration and new ideas. Products customers value: With an NPS score of 57, Auvik's customer base is both technical and engaged, reflecting the care put into product delivery and support. Growth and learning: Auvik invests in employee development through thorough onboarding, regular feedback, and programs designed to support career advancement. Remote flexibility: The team is fully distributed across Canada, supporting remote work and trusting employees to perform at their best in their preferred setting. Role Overview The Customer Success Manager at Auvik Networks focuses on building strong, long-term relationships with a portfolio of customers. The goal is to help customers realize value from Auvik's suite of products, leading to renewals and growth. This position serves as a trusted advisor, listening to customer needs and advocating for them within Auvik. While not expected to have every answer, the Customer Success Manager works closely with teams across Product, Sales, Marketing, and Customer Support to find solutions and resolve issues. Retention is a core focus, along with identifying ways to improve the customer experience and expand product adoption.

Location: Remote (Canada)Department: Customer SuccessReports to: GM - Enterprise & Revenue LeadAbout MoeGo MoeGo is dedicated to revolutionizing the pet care industry, catering to everyone from small business groomers to franchise doggie hotels. The passionate entrepreneurs behind these ventures ensure our beloved pets remain happy and healthy—many are first-time business owners, with over 80% being women. They deserve robust technology solutions that streamline their operations, allowing them to focus on the well-being of pets and the satisfaction of pet parents.Join us in supporting these "pet-repreneurs" as they build and expand successful businesses—each interaction with a customer and every product feature contributes to this greater mission. From automated bookings to payment processing and communication tools, MoeGo alleviates the administrative burdens of managing a pet care business. If you seek a career where innovation meets compassion, MoeGo is the ideal environment to shape the future of pet care, creating joy for every groomer, pet, and owner.About the RoleAs the Customer Success Manager, you will lead and mentor a team of Customer Success Managers who are instrumental in driving customer satisfaction post-onboarding. Your primary responsibility is to ensure customers continue to derive value from MoeGo, stay engaged with the platform, and grow alongside us.You won't be the primary Customer Success Manager on the front lines, but you will hold ultimate accountability for the health, retention, and expansion of the customers managed by your team.Key Responsibilities:Lead, mentor, and develop a team of Customer Success Managers focused on nurturing post-onboarding customer relationships.Oversee customer success metrics across your team, including retention, churn, expansion, NPS, and product adoption.Establish clear expectations, success criteria, and operational cadence for Customer Success Managers.Review account plans, health indicators, and risks; intervene to support escalations when necessary.Collaborate closely with Sales, Onboarding, Support, and Product teams to ensure a seamless customer journey.Implement consistent execution of success strategies, including adoption, renewal, and expansion initiatives.