Customer Success Engineer

About TailscaleTailscale is revolutionizing the way the Internet operates by providing software solutions that facilitate secure connectivity between individuals and their devices, regardless of location. Our platform is trusted by a diverse range of users, from enthusiastic hobbyists to large multinational corporations, enabling them to safeguard their networks and conveniently share access to internal tools. Founded in 2019 and operating as a fully distributed team, we are proud to be backed by prominent investors including Accel, CRV, Insight, Heavybit, and Uncork Capital. Join us in creating a more straightforward, sensible, and secure Internet experience.Job DescriptionAs a Customer Success Engineer (CSE) at Tailscale, you will serve as a vital link between our technical capabilities and the needs of our most important clients. Your role will involve working closely with customers to guarantee their successful integration of Tailscale’s products, guiding them through the onboarding process, fostering long-term adoption, and offering expert technical assistance throughout their journey. This position requires a blend of technical expertise, problem-solving abilities, and a customer-centric approach to empower clients to fully utilize Tailscale's capabilities. You will report directly to the VP of Customer Experience.

At Citylitics, we pioneer predictive intelligence within the local utility and public infrastructure markets. Our work defines what infrastructure truly means—it encompasses the roadways that connect us to loved ones, the clean water that sustains our families, and the energy that powers our modern lives.Every year, substantial investments are made in infrastructure to uphold our quality of life and propel our economy forward. Yet, we face challenges as our aging infrastructure struggles to meet future demands. Daily news reports highlight failures such as bridge collapses, power outages, and water main breaks. Climate change and severe weather are increasingly disrupting the systems we once took for granted.Citylitics is at the forefront of resolving the most complex data challenges in infrastructure. We are developing a robust sales intelligence platform that fosters a quicker, more transparent, and efficient marketplace for infrastructure solutions. By transforming millions of unstructured documents into actionable intelligence feeds and datasets, we empower solution providers to engage with municipalities in a more digital and effective manner than traditional market channels allow. As our platform gains traction, cities and utilities will be enabled to access solutions that promote a resilient, sustainable, and equitable infrastructure future.Position OverviewWe are looking for a dynamic Vice President of Customer Success to steer our company towards ambitious revenue retention and growth goals. In this role, you will assume accountability for Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets. Your mission will be to establish a systematic Customer Success engine that enhances customer onboarding, implementation, and renewal experiences while fostering account expansion. You will recruit and nurture high-performing post-sale teams, refine our enterprise and mid-market strategies, and position Citylitics as the leading authority in predictive sales intelligence for public infrastructure.You are a commercially savvy, customer-focused leader with a detail-oriented mindset, deeply committed to delivering customer value. You possess a track record of scaling successful Customer Success teams within high-growth software organizations that achieved market leadership.Work Environment: This role reports directly to the CEO and interacts with the Board, necessitating an in-office presence four days a week.Current Status: This position is actively being recruited by Citylitics.

We are seeking a passionate and experienced Senior Customer Success Manager to join our dynamic team at Hootsuite. In this pivotal role, you will be responsible for ensuring the success and satisfaction of our valued customers. You will work closely with clients to understand their needs, provide strategic guidance, and drive product adoption. Your expertise will help our clients achieve their business objectives through effective use of our platform.

The Technical Customer Success Manager at jobgether helps clients in Canada get the most out of the company's products. This role centers on guiding customers through setup, supporting them as they use the platform, and making sure their experience is smooth and productive. What you will do Act as a trusted advisor to clients, helping them implement and optimize jobgether's products Troubleshoot technical issues and resolve questions as they arise Deliver product training and support to ensure clients are confident using the platform Build and maintain strong relationships that encourage product adoption and satisfaction Requirements Technical expertise relevant to supporting software products Strong communication skills for working with clients Commitment to helping customers succeed with jobgether's solutions

Who We Are:Motive empowers organizations running physical operations by providing innovative tools that enhance safety, productivity, and profitability. For the first time, safety, operations, and finance teams can manage drivers, vehicles, equipment, and fleet-related expenses within a single, cohesive system. Leveraging industry-leading AI technology, the Motive platform offers complete visibility and control while significantly reducing manual workloads through automation and task simplification.With nearly 100,000 customers ranging from Fortune 500 companies to small businesses across diverse sectors like transportation, logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector, Motive is at the forefront of operational excellence.Visit gomotive.com to learn more.About The Role:As the Director of Customer Success for Canada, you will leverage your exceptional account management skills to scale processes and strategies that support a diverse range of customers, from small to large enterprises. You will be instrumental in initiating, guiding, and safeguarding action plans that contribute to Motive’s outstanding growth trajectory. Your success metrics, including Net Revenue Retention, Expansion ARR, and NPS, will be prominently highlighted at the board level.

Why Join UsBrex is an innovative AI-powered spend management platform designed to empower businesses to manage their financial operations with confidence. Our solutions include integrated corporate cards, banking capabilities, and global payment options, all complemented by user-friendly software for travel and expense management. Tens of thousands of businesses, from emerging startups to established enterprises such as DoorDash, Flexport, and Compass, entrust Brex to help them optimize spending, minimize costs, and enhance operational efficiency worldwide.Joining Brex means pushing boundaries, challenging conventional thinking, and collaborating with some of the most brilliant minds in the industry. We are dedicated to fostering a diverse workforce and an inclusive workplace culture where your potential is only limited by your dreams. We provide the necessary tools, resources, and support to help you advance your career.Sales at BrexSales is the engine of our growth at Brex. We attract new customers, deepen existing relationships, and contribute to the company's profitability. With limitless territories and uncapped earning potential, your ambition defines your success. We celebrate achievements, work as a team, and recognize performance. If you're eager to sell a groundbreaking product and take ownership of your role, this is the team for you.Your RoleAs an Enterprise Customer Success Manager, you will act as a financial technology advisor for Brex’s largest clients, collaborating closely with CFOs, Controllers, and finance operations teams to maximize the value derived from Brex’s offerings. You will develop and implement customized account strategies aligned with each customer's business objectives, ensuring impactful results across their financial frameworks.You will oversee the entire customer lifecycle, from onboarding through renewal, utilizing product usage data, stakeholder collaboration, and cross-functional teamwork to enhance product adoption, reduce churn, and increase account value.Work EnvironmentThis position is based in our Vancouver office, which offers a hybrid working environment blending the dynamism of in-office work with the flexibility of remote work. We require a minimum of two days in the office each week, specifically Wednesdays and Thursdays. Additionally, enjoy the benefit of up to four weeks of fully remote work per year!

SOCi, a frontrunner in AI-driven marketing solutions for multi-location enterprises, is seeking a skilled Enterprise Customer Success Manager to act as the strategic leader for our key accounts. In this pivotal role, you will spearhead transformative initiatives, mitigate churn, drive revenue growth, and cultivate strategic partnerships aimed at redefining customer success. Leveraging extensive industry expertise and innovative tactics, you will coordinate both internal and external efforts to enhance product adoption and customer expansion.SOCi offers a competitive base salary ranging from $105,000 to $150,000 CAD, complemented by commission. Individual compensation within this range is influenced by factors including relevant skills, experience, and educational background.

Join Athennian as a Customer Success Manager and play a pivotal role in ensuring our customers achieve their desired outcomes with our innovative solutions. You will be the primary point of contact for our clients, guiding them through the implementation process and ensuring they derive maximum value from our products.Your responsibilities will include developing strong relationships with customers, conducting regular check-ins to assess their needs, and addressing any challenges they may face. You will also collaborate closely with internal teams to enhance our offerings based on customer feedback.If you are passionate about customer success and thrive in a fast-paced, dynamic environment, we want to hear from you!

Join hrconnectlimited as a Customer Success Representative and be part of a dynamic team dedicated to ensuring client satisfaction and success. In this role, you will engage with customers to understand their needs, provide solutions, and enhance their overall experience with our services.

Role overview UniUni is looking for a Customer Success Specialist based in Canada. This position centers on supporting customers, resolving issues, and ensuring smooth daily operations. Main responsibilities Learn about customers' business needs and follow set procedures and performance standards to deliver reliable service. Develop and maintain positive working relationships with customers and internal teams. Identify operational challenges early, address them directly, and see each issue through to resolution. Respond quickly to customer inquiries and support tickets, communicating clearly and effectively. Diagnose problems accurately and offer practical solutions. Resolve customer requests and issues within specified timeframes. Monitor parcel statuses, keep detailed records, and follow up to confirm complete resolution of issues. Prepare reports to improve workflow and support operational efficiency. Use Excel for data analysis and reporting to support decision making.

Elevate Your Career with Loopio! Join Loopio as a Senior Customer Success Manager and become an integral part of our dynamic Customer Success team! This role offers the unique opportunity to manage your own portfolio of enterprise accounts while collaborating with your colleagues to enhance our initiatives and drive growth. As a rapidly growing company, Loopio provides countless avenues for professional advancement. Are you ready to embark on your next career adventure?Note: This is an existing vacancy on the team.Your ResponsibilitiesForge strong relationships with Loopio's enterprise clients through impactful communication methods including emails, calls, and face-to-face interactions.Collaborate with the Customer Enablement Manager to ensure a smooth transition from onboarding to ongoing support.Partner with clients to create strategic plans that align with their long-term objectives.Devise innovative strategies to enhance customer engagement, foster growth, minimize churn, and cultivate Loopio advocates.Monitor key performance metrics that contribute to team goals centered around retention, growth, and advocacy.Create engaging resources such as success plays, email templates, and meeting frameworks to streamline Customer Success operations.Deliver training sessions and webinars through online demonstrations of Loopio's solutions.Utilize our Customer Health Score framework to assess and act on engagement data.Collaborate with Product Teams to represent customer insights and experiences.Share impactful Customer Success stories via case studies, blog posts, and internal communications.Coordinate with the Support & Services Team to ensure a seamless Loopio experience for clients.Your QualificationsExceptional written and verbal communication skills to effectively engage with our customers.Outstanding relationship-building capabilities, proven in your ability to develop deep, meaningful connections with teams and clients alike.Highly analytical, making data-driven decisions in your approach.Strong organizational skills; you thrive on keeping everything in order.A proactive attitude and passion for driving customer success.

Role Overview BusPlanner is looking for a Customer Success Manager based in Ontario, Canada (remote). This role focuses on building strong client relationships and supporting customers as they use BusPlanner solutions. The position centers on understanding customer needs, offering guidance, and making sure clients get the most value from the platform. What You Will Do Serve as the primary contact for a set group of customers. Schedule and lead regular check-ins to help clients use BusPlanner tools effectively. Work with teams across the company to resolve customer issues. Collect and relay customer feedback to inform product updates and improvements. Location This is a remote position open to candidates in Ontario, Canada.

About AccordAccord is a dynamic and rapidly expanding Series A startup, backed by a recent $10 million funding round as reported by TechCrunch. Founded by industry veterans from Stripe, LinkedIn, and Google, our mission is to empower revenue leaders to achieve operational excellence by establishing standardized practices for sales, onboarding, and customer expansion. Notable GTM teams from companies like Hootsuite, Xactly, and Greenway Health utilize Accord’s Platform to define benchmarks, foster accountability, and yield consistent outcomes.With operations in Toronto and San Francisco, Accord is on a fast track to growth with sustainable capital efficiency, boasting over three years of financial runway and a clear roadmap for future expansion.The RoleWe are in search of a Senior Enterprise Customer Success Manager to oversee the entire customer lifecycle—from onboarding and implementation to adoption, expansion, and renewal. You will be instrumental in shaping the culture, processes, and playbooks of Accord’s expanding Customer Success (CS) organization.In this strategic and hands-on role, you will act as a trusted advisor for our mid-market and enterprise clients, assisting them in achieving measurable business results through our offerings. You will manage a portfolio of accounts, focusing on retention and growth while collaborating cross-functionally with Sales, Product, and Marketing teams.Reporting directly to the Head of Customer Success, you will have the unique opportunity to influence how we deliver value to our clients as we scale. If you excel in a fast-paced, ownership-driven environment and enjoy building impactful relationships, we would love to connect with you.What You’ll DoManage the complete customer journey: Lead onboarding, implementation, and adoption processes for mid-market and enterprise clients, ensuring an effortless transition from initial engagement to renewal.Deliver quantifiable outcomes: Grasp customer objectives and success metrics, create collaborative success plans, and provide value that drives retention, growth, and customer advocacy.Oversee renewals and expansions: Take charge of renewal forecasting and negotiations while identifying opportunities for growth through new use cases, teams, and features.Act as a strategic advisor: Cultivate trusting, multi-layered relationships within client organizations—from executives to champions and end-users.

At Varicent, we are not just revolutionizing the Sales Performance Management (SPM) sector; we are reshaping the way organizations achieve their revenue goals. Our state-of-the-art SaaS solutions empower revenue leaders around the globe to devise smarter go-to-market strategies, enhance seller performance, and unlock hidden potential. Varicent is recognized as a pioneer of innovation, earning accolades in prestigious reports including the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse range of industry leaders such as T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, and Stryker. Here’s why you’ll thrive at Varicent:Innovate with Purpose: Create impactful solutions for customers globally.Join Excellence: Be part of a diverse, collaborative, and innovative team.Shape the Future: Lead the transformation in revenue optimization.Grow Together: Unlock your potential in a nurturing environment.Join us at Varicent—where your talent and ambition converge with boundless opportunities for success! We are seeking a Vice President of Customer Success to oversee our Customer Success Manager (CSM) and Technical Account Manager (TAM) teams across Growth, Enterprise, and Strategic customer segments in the Americas and EMEA.This is a high-impact leadership role focused on driving customer satisfaction and success.

We are seeking a dynamic and strategic Director of Customer Success who is client-oriented and tech-savvy to lead and advance our global Customer Success function.In this pivotal role, you will be responsible for the vision, performance, and structuring of the Customer Success team, maintaining close connections with the field and key clients. You will collaborate closely with Product, Sales, Finance, and Executive teams to ensure strong adoption of the Botpress platform, sustained retention, and measurable value creation for our clients ranging from individual developers to large international enterprises.This position is 100% on-site and does not offer any remote work flexibility. This requirement is non-negotiable and is a disqualifying criterion. We firmly believe that strong leadership, swift collaboration, and a culture of excellence are built daily on-site.Your ResponsibilitiesManage, coach, and develop a team of Customer Success ManagersSet clear objectives, performance indicators (KPIs), and standards of excellenceRecruit, onboard, and nurture Customer Success talentFoster a culture of ownership, rigor, and results orientationCustomer Success StrategyDefine and drive the overall Customer Success strategy (onboarding, adoption, retention, expansion)Structure customer journeys according to segments (SMB, mid-market, enterprise)Establish scalable processes tailored to rapid growthOversee renewal strategies, churn reduction, and upsell/cross-sell initiativesClient Relations & Product ExpertiseEngage with strategic accounts and complex, high-stakes situationsAct as a trusted advisor to client decision-makersTranslate technical and strategic concepts into concrete business valueEnsure a deep understanding of the platform and advanced use casesCross-Functional CollaborationServe as the internal voice of the customer and influence the product roadmapWork closely with Product, Engineering, and Sales teamsContribute to the continuous improvement of Customer Success tools, workflows, and systemsProvide customer insights and analyses to management

ServiceNow is hiring a Principal Customer Success Executive in Toronto. This role leads strategic customer engagements, focusing on building strong relationships with key stakeholders and helping organizations get the most from ServiceNow’s platform. Role overview The Principal Customer Success Executive guides clients through the adoption and optimization of ServiceNow solutions. The position centers on understanding customer needs, ensuring satisfaction, and supporting organizations as they improve operations and user experiences. What you will do Lead strategic engagements with enterprise customers Cultivate and maintain relationships with key decision makers Advise organizations on how to maximize value from ServiceNow’s platform Collaborate with cross-functional teams to deliver solutions tailored to client goals Requirements Experience in customer success, with a focus on enterprise software Ability to advocate for customers and communicate complex concepts clearly Strong leadership and relationship-building skills

About MealSuiteAt MealSuite, we specialize in comprehensive foodservice technology tailored for healthcare and senior living sectors. Our commitment is to empower care teams in delivering superior dining experiences with enhanced efficiency. Join our rapidly expanding team as we tackle significant challenges that directly benefit patient and resident care.About the RoleWe are seeking a strategic and performance-oriented Manager of Customer Success to become an integral part of our Customer Success team. In this role, reporting to the VP of Customer Experience, you will play a pivotal role in leading people, advocating for customers, and driving performance to ensure our clients derive genuine value from our platform.Key ResponsibilitiesLead by Example: Oversee a team of Customer Success Managers, implementing engagement strategies to enhance customer relationships while fostering a culture of accountability and high standards in accuracy and efficiency.Enhance Processes: Develop, document, and continuously refine the processes of the Customer Success team to ensure clarity and understanding among relevant stakeholders across the organization.Data-Driven Insights: Utilize data and team metrics to guide strategic and operational initiatives, delivering insightful analytics that inform decision-making and process enhancements.Cross-Department Collaboration: Act as the customer advocate, collaborating with various departments to communicate customer needs and product specifications, ensuring alignment on priorities and service updates.Showcase Value: Actively participate in regular partner reviews to highlight successes and identify growth opportunities, reinforcing our value proposition to customers.Support Escalations: Provide assistance to team members in resolving complex customer issues and escalations.

Role overview The Customer Success Manager at Assent helps clients achieve their goals by guiding them through onboarding, providing training, and offering ongoing support. Building lasting relationships and making sure customers benefit fully from Assent’s products are central to this position. Key responsibilities Lead new clients through onboarding and training steps to ensure a smooth start Offer support when customers have questions or face challenges Work closely with clients to understand their needs and suggest effective solutions Promote adoption of Assent’s products so clients gain the most value Help drive customer satisfaction and support retention efforts Requirements Clear and effective communication skills Proactive problem-solving mindset Interest in customer success and building strong relationships Location This position is based in Ottawa.

Role overview Primer.io is looking for a Senior Customer Success Manager in Vancouver to support customers across North America. The focus is on helping clients use Primer.io’s products effectively and building strong, ongoing partnerships. What you will do Work directly with customers to understand their objectives and challenges Support clients in getting the most value from Primer.io’s solutions Develop and maintain trust-based relationships with key accounts Collaborate with internal teams to address customer needs and deliver tailored outcomes Represent customer perspectives within Primer.io by sharing feedback and advocating for improvements Apply strategic insights to drive product adoption and improve customer satisfaction Location This position is based in Vancouver and serves clients throughout North America.

About Rootly At Rootly, our mission is to revolutionize how organizations respond to incidents, making them more reliable and efficient. We are developing a leading incident management platform that empowers companies globally to swiftly and effectively resolve issues. We aim to not only transform the industry but also create a new multi-billion dollar market segment. To achieve this ambitious vision, we need exceptional talent to join our team. Our customers love Rootly. Rapidly growing companies like NVIDIA, Figma, Canva, Tripadvisor, and Squarespace depend on our robust incident management platform and our unique partnership approach. Discover why we have earned 5-star reviews on G2. Investors are also excited about Rootly. We are supported by renowned funds, including Y Combinator, and leaders such as the CTOs of Dropbox and GitHub. We prioritize transparency and conduct monthly financial reviews as a team, ensuring everyone is aware of the company’s health. Additionally, we share our progress through our weekly changelog. About the Role We are in search of our inaugural Head of Customer Success to help us scale effectively. You will be instrumental in implementing the right processes at the right time to elevate our customer success operations as we grow. This role requires deep involvement in details while still managing key accounts, as every leader at Rootly is also an operator. You will drive Net Revenue Retention and transform Customer Success into a sustainable growth engine as we expand into the enterprise market. Your responsibilities will include enhancing onboarding, adoption, retention, and expansion efforts. You will mentor a high-performing Customer Success Management (CSM) team, develop scalable playbooks, and establish key success metrics. Collaboration with Sales, Product, Engineering, and Support teams will be crucial to ensure customers receive maximum value while driving net retention, satisfaction, and operational excellence.