Customer Experience Operations Manager

Join Tailscale as our Customer Experience Operations Manager, where you'll play a vital role in enhancing our customer journey. In this fully remote position, you'll lead a dedicated team to streamline operations, ensuring our customers receive unparalleled support and service.Your responsibilities will include developing efficient processes, implementing feedback mechanisms, and collaborating closely with product teams to address customer needs. You'll be at the forefront of shaping a customer-centric culture within our organization.

Genetec Inc. is seeking an Operations Analyst to join the Customer Experience team in Montreal. This position focuses on supporting customer experience operations through detailed reporting, analysis, and presentations. The work centers on performance metrics, drawing from data in systems such as CRM, ERP, web portals, IVR, and chat platforms. Key Responsibilities Analyze customer experience operations by understanding team processes and tools, and identify areas for improvement or obstacles. Work with stakeholders to clarify requirements for analyses, reports, dashboards, and presentations. Extract, compile, and aggregate data from multiple sources to deliver results that are clear and easy to interpret. Prepare monthly financial and operational reports, offering relevant insights through concise analysis and presentations. Help automate reporting in Power BI by documenting recurring needs, assisting with testing, and collaborating with other teams to ensure data accuracy and timely delivery. What This Role Involves This role requires attention to detail, strong analytical skills, and the ability to communicate findings clearly. Familiarity with data systems and reporting tools, especially Power BI, will be important. The Operations Analyst will work closely with team members and stakeholders to support the ongoing improvement of customer experience operations.

Role overview Marqeta is seeking a Customer Experience Manager to guide how clients and cardholders engage with its products and services. The position is open to candidates based in Toronto or Vancouver, with remote work available from anywhere in Ontario or British Columbia. What you will do Redesign and enhance customer and cardholder experiences to support business goals. Collect and analyze both direct and indirect feedback to identify trends, pain points, and opportunities for improvement throughout the customer journey. Turn complex data and ambiguous issues into clear, actionable recommendations, and oversee these initiatives from concept through execution. Shape and influence customer experience strategy, ensuring purposeful design and connecting strategy to practical outcomes. Foster a culture of continuous improvement and focus on measurable gains in customer satisfaction. Work location This role follows Marqeta’s Flexible First policy. Work remotely from anywhere in Ontario or British Columbia. Additional information This posting is not for an immediate vacancy.

About the Role Indigo Books & Music is hiring a Customer Operations Leader for the Calgary store. This role centers on improving the in-store experience for customers while guiding a team committed to strong service and smooth operations. What You Will Do Lead and support a team to deliver high levels of customer service Drive projects and daily practices that raise customer satisfaction Promote efficient store operations and address challenges as they arise What Sets This Role Apart This position offers the chance to shape the customer journey in-store and influence how the team works together. Success means both happier customers and a well-run store.

Role overview Indigo Books & Music Inc. seeks a Customer Operations Manager in Calgary to guide daily operations within the Customer Service department. This position focuses on team leadership and process improvement, aiming to strengthen the customer experience and achieve service goals. What you will do Direct day-to-day activities for the Customer Service team Develop and apply strategies to improve customer satisfaction Lead, coach, and support associates on the customer service team Review performance metrics to identify trends and improvement areas Use best practices to enhance team performance and service quality

Role Overview Indigo Books & Music is hiring a Customer Experience Representative in Montréal. This role centers on direct customer service, supporting shoppers and visitors with their questions and concerns. What You Will Do Respond to customer inquiries with care and attention Resolve issues as they arise, aiming for positive outcomes Offer thoughtful recommendations to improve each customer's experience with Indigo

WHAT YOU WILL BE DOING:As a key member of our Store Leadership Team, the Customer Experience Leader (CEL) plays a vital role in driving both operational excellence and an outstanding customer experience. The CEL actively supports the implementation of our Retail Strategic Initiatives, ensuring alignment with our store's goals. You will manage budget and cost center activities while contributing to our sales objectives and long-term profitability. In this role, you will:Collaborate closely with the Store Leadership team to cultivate a customer-focused culture that embodies Indigo’s mission across both physical and digital channels.Oversee store operations, including opening and closing procedures, maintaining high visual standards, and achieving or surpassing sales targets.Ensure your team is well-versed in Indigo’s product offerings, promotions, and programs.Assist in the planning, prioritizing, and execution of your team's tasks.Be responsible for facilities management, health and safety, and loss prevention during your shifts.Inspire and embody Indigo's High Performance Characteristics, fostering a storytelling culture.Model effective feedback and coaching practices in alignment with The Indigo Way.Engage in talent calibration and contribute to talent management efforts to build strong teams and attract top talent.Support the growth of Customer Experience Representatives.Collaborate cross-functionally, celebrating diversity of thought and inclusion.Create a trusting environment that values employee well-being and encourages individuals to bring their best selves to work.Embrace and lead through change.Promote a culture where health and safety is a priority for all, actively ensuring the well-being of colleagues and customers.

We are looking for a dedicated and detail-oriented Customer Experience Coordinator to join our team at gorh. In this role, you will be responsible for enhancing client interactions and ensuring a seamless customer journey. Your ability to manage client inquiries and feedback effectively will play a critical role in our mission to deliver outstanding service.

Vention is looking for a full-time Customer Experience Specialist based in Montreal. This entry-level role is part of the client engineering team and focuses on supporting customers as they interact with Vention’s solutions. The goal is to help clients get the most value from every interaction. What you will do Respond to customer questions and requests Troubleshoot and resolve client issues Guide customers through Vention’s products and services Seek ways to improve each customer’s experience Who thrives here This position is a strong fit for people who care about service and want to grow in customer support. Curiosity, patience, and a genuine desire to help others are important in this role.

indigobooksmusic is looking for a part-time Customer Experience Representative in Dartmouth. This position centers on supporting shoppers, answering questions, and ensuring each customer feels welcomed in the store. Key responsibilities Respond to customer inquiries with care and attention Assist shoppers throughout their visit Build positive, lasting connections with customers Your work will help strengthen customer relationships and contribute to the ongoing success of indigobooksmusic.

Indigo Books & Music in Cranbrook seeks a Customer Experience Leader to shape the in-store journey for every visitor. This position plays a key role in creating memorable experiences and building strong customer relationships. The Customer Experience Leader helps set the tone for attentive, thoughtful service throughout the store. Key Responsibilities Guide and support the customer service team, encouraging a culture of care and dedication. Develop and implement strategies to improve customer satisfaction. Set clear standards for service and help the team achieve or surpass them. Requirements Background in customer service or retail leadership. Ability to motivate others and foster teamwork. Strong communication skills and a commitment to excellent service.

Role Overview XYZ Storage is hiring a Client Experience Manager - Customer Service for its Etobicoke location. This role focuses on delivering strong customer service, managing daily operations, and supporting sales efforts. The position is central to maintaining the company’s reputation as one of Canada’s leading self-storage providers and a recognized Best Workplace™ for 2026. Compensation $19.50 - $21.00 per hour Quarterly bonus potential up to $2,100 annually RRSP program with matching contributions up to $500 per year Additional Perks Complimentary lunch Comprehensive benefits program Tuition reimbursement for paid courses Paid personal days Appreciation awards for milestones Mentorship opportunities Clear career pathways Paid training sessions Special recognition and gifts for birthdays Our Culture XYZ Storage values a supportive workplace that feels more like family than a typical corporate environment. The company invests in employee growth and well-being, believing that when employees are cared for, they deliver outstanding service to customers. Generous benefits, recognition, and advancement opportunities are part of the culture. What You Will Do The Client Experience Manager role covers three main areas: Customer Service Show available storage units to customers Process unit rentals Promote and sell merchandise and services Facility Operations Open and close the facility Keep all areas clean and presentable Conduct locker inspections Clean office and kitchen areas Maintain orderly parking for trucks Sales Use sales skills to explain to potential customers what sets XYZ Storage apart from competitors.

Indigo Books & Music is looking for a Customer Experience Leader in Winnipeg to guide the customer service team and shape positive shopping experiences. This position ensures every customer interaction meets high standards and supports a culture focused on customer satisfaction. Role overview This role centers on leading the customer service team, setting the tone for how customers are welcomed and supported. The Customer Experience Leader works to maintain a strong focus on service quality and loyalty throughout the store. What you will do Develop and apply strategies that improve customer satisfaction and engagement. Lead, coach, and motivate the customer service team to meet or exceed performance goals. Monitor customer feedback and analyze related data to identify areas for improvement. Work closely with other departments to create a seamless and enjoyable shopping experience. Requirements Strong leadership skills and a commitment to delivering excellent customer service are essential for this role. Experience in team management and a customer-focused mindset will help drive results.

YOUR ROLE:The Customer Experience Leader (CEL) plays a pivotal role in the Store Leadership Team, driving initiatives that enhance store operations and elevate customer satisfaction. This position is integral in aligning the store's activities with Indigo’s strategic goals, focusing on profitability and growth. In this position, you will:Collaborate with the Store Leadership team to foster a customer-focused environment that embodies Indigo's mission, integrating both in-store and online experiences to fulfill customer needs.Oversee store operations, including opening and closing procedures, while ensuring exceptional customer service, visual merchandising standards, and sales targets are consistently met or surpassed.Keep the team informed about Indigo's product offerings, promotions, and programs.Assist in planning, prioritizing, and executing team tasks effectively.Manage facility maintenance, health and safety protocols, and loss prevention measures during your shifts.Inspire and embody Indigo's High Performance Characteristics while promoting a storytelling culture.Model effective feedback and coaching practices as exemplified by The Indigo Way.Engage in talent assessment and contribute to recruitment efforts aimed at building a strong, capable team.Support the growth and development of Customer Experience Representatives (CER).Promote collaboration and inclusivity while celebrating diverse perspectives.Create a trusting atmosphere where employee voices are heard and valued, encouraging each individual to bring their authentic selves to work.Embrace change and inspire others to adapt.Ensure health and safety remains a top priority, encouraging proactive participation from all employees and customers.

Join our dynamic team at indigobooks music as a Customer Experience Representative. In this role, you will play a pivotal part in ensuring our customers receive top-notch service and support. You will assist customers with their inquiries, provide product information, and help resolve any issues they may face. This is an excellent opportunity for individuals who are passionate about customer service and looking to grow their skills in a supportive environment.

As a Customer Experience Leader at Indigo Books & Music, you will play a pivotal role in shaping and enhancing the overall customer journey. Your focus will be on creating memorable experiences that resonate with our customers, ensuring their needs are met with excellence and empathy. This position demands a proactive approach to problem-solving, exceptional communication skills, and a passion for delivering outstanding service.

About the Role Indigo Books & Music is hiring a Customer Experience Leader in Oakville. This position plays a key part in shaping how customers feel about their time in the store. The job centers on creating positive interactions and supporting a welcoming atmosphere for every visitor. What You Will Do Support customers throughout their shopping journey Help resolve questions and concerns with care Build strong relationships with regular and new customers Promote a friendly, helpful store environment What Sets This Role Apart This is a hands-on position for someone who enjoys helping others and takes pride in delivering great service. Every day brings a chance to make a positive impact on someone’s visit to Indigo.

About the Role Indigo Books & Music is looking for a Customer Experience Representative in St. John's. This role puts you at the front of the store, greeting customers and helping them with questions, concerns, and purchases. The goal: make every customer feel welcome and supported. What You Will Do Act as the first point of contact for customers in the store Answer questions about products, services, and store policies Help resolve customer issues and ensure satisfaction Promote Indigo’s products and create a positive experience with every interaction

Join the ranks of one of Canada's leading pest control providers with Rentokil-Terminix Canada. Our certified experts leverage cutting-edge technology to safeguard countless homes and businesses across the nation. We take pride in our reputation as an industry leader in pest management, particularly within the property management sector.We are currently on the lookout for a dedicated and experienced Customer Experience Representative to join our dynamic team at our Burnaby office. In this role, you will play a crucial part in delivering outstanding customer service and support.

Join Rentokil-Terminix Canada, a leader in pest control services for the property management sector. Our certified specialists leverage innovative technology to safeguard countless homes and businesses across Canada.We are currently on the lookout for a dedicated Customer Experience Representative to enhance our dynamic team at our St. John's office. This role is vital in ensuring exceptional service delivery to our valued customers.