Support Analyst

Join our dynamic team at Monks as a Support Analyst, where you will play a crucial role in providing exceptional support to our clients. You will be responsible for troubleshooting issues, assisting in the resolution of technical problems, and ensuring a seamless user experience. If you are passionate about technology and enjoy helping others, this position …

Role Overview Platform Science is hiring a Pleno Support Analyst in Londrina. This role focuses on helping customers get the most out of the company’s platform by handling technical issues and delivering clear support. What You Will Do Manage and resolve technical problems reported by clients Offer training to help customers use the platform effectively Work to improve customer satisfaction through responsive support and practical solutions

Join our dynamic team at netbr1 as a Junior Support Analyst! In this entry-level role, you will be responsible for providing exceptional technical support to our users, troubleshooting issues, and ensuring customer satisfaction with our services. If you're passionate about technology and helping others, this is the perfect opportunity to start your career in IT.

Join our dynamic IT team at Swile as an IT Support Analyst, where you'll play a crucial role in ensuring an exceptional user experience for our Swilers in the São Paulo office. Collaborating with our teams in Brazil and France, you will contribute to enhancing our overall IT infrastructure while actively engaging in various projects.Key Responsibilities:→ Provide Level 1 and 2 IT support for Brazilian users, serving as the primary contact for all IT-related inquiries in our São Paulo office.→ Assist users with licensing and access issues, and supply necessary IT equipment (keyboards, mice, headsets, etc.).→ Conduct thorough diagnostics on network issues and implement effective solutions.→ Manage onboarding and offboarding procedures, including hardware, software, and access setups.→ Train users to optimize their use of collaboration, communication, and productivity tools.→ Collaborate with key stakeholders to gather feedback and refine our project backlog.→ Ensure all IT equipment in the office is operational and well-maintained, regularly checking meeting rooms, network status, Wi-Fi, and printers.→ Maintain and update hardware inventory (laptops, accessories, spares). → Document support procedures, including solutions to new issues, equipment setups, and results from proof of concepts.→ Perform root cause analysis on recurring incidents and propose patches or workarounds to minimize future occurrences.→ Drive IT projects as outlined in the roadmap, including office upgrades, new IT solutions, OS updates, content migrations, and user training initiatives.

About the Role Yuno is looking for a Technical Support Analyst in São Paulo. This role focuses on helping clients solve technical problems and maintaining a high standard of customer support. The work centers on troubleshooting issues and guiding users toward solutions that keep their systems running smoothly.

About Us:At Asksuite, we have pioneered the first AI-powered chatbot for the hospitality sector, recognized for six consecutive years as the best chatbot platform in the world for the hospitality and tourism industry. Our AI operates 24/7, providing instant, multilingual responses across various communication channels. Our omnichannel platform centralizes all human interactions from different hotel channels onto a single screen!With clients in over 80 countries, we have earned the accolade of the 7th best company to work for in Santa Catarina by Great Place to Work and were ranked first globally in the tech segment for tourism by the Hotel Tech Awards. Our team comprises around 150 talented individuals from over 7 countries, and we are looking for someone eager to learn and grow with us!What to Expect from This RoleAssist domestic and international clients using English through chat, email, and phone communications.Provide technical support to clients, resolving issues related to AI, channel integration, platform customization, and more.Create educational materials for both the team and clients.Manage first-level support tickets efficiently, ensuring customer satisfaction.Screen all incoming support requests and accurately escalate complex cases to the N2 team when necessary.Keep clients updated on the status and timelines of open support requests.Document all interactions, solutions provided, and relevant information in the support system.Test and validate reported issues from clients before proceeding or escalating to another support level.Utilize self-help materials and FAQs to address recurring inquiries whenever possible, aiding in the reduction of support requests.Identify repetitive issues, categorize them accurately, and communicate patterns to the team to enhance service delivery.Execute basic configurations requested by clients thoroughly and accurately.

Role Overview Segula Technologies is hiring a Support and Project Analyst for the construction sector in Porto Real. This position sits within the industrialization department and plays a key part in both technical support and project management activities. What You Will Do Coordinate project tasks and help keep activities on track Monitor timelines to support on-time project delivery Work closely with different teams to solve issues and move projects forward Assist with technical support as needed throughout the project lifecycle

Join our dynamic team at AB InBev as a Mid-Level Support Analyst, where you'll play a vital role in ensuring the efficiency of our computer systems and networks. Your responsibilities will include monitoring systems, addressing service issues promptly, and providing comprehensive technical support across the organization. You'll be instrumental in troubleshooting application problems, implementing IT service management processes, and communicating effectively with stakeholders during incidents. In this role, you'll continuously analyze our current processes and technologies to identify areas for improvement and present performance metrics to senior management.

WHY JOIN THE LINX TEAM?At Linx, we are passionate about retail, serving as a reference in the industry. We lead by example, inspire, and develop the potential of our team to continually enhance our customer service! For over 40 years, we have partnered with Brazil's leading retailers, supported by a highly skilled team dedicated to pushing boundaries. With autonomy and flexibility, we strive to create technological solutions for management that significantly impact businesses across Brazil and Latin America.If you share our vision and have a genuine desire to assist businesses through technology designed by and for people, then this is your next opportunity!Are you ready to join our team as a Junior Support Analyst?

Role Overview Segula Technologies is hiring a Support and Project Analyst for the Construction department in Porto Real. This full-time position focuses on supporting and managing construction projects from start to finish. What You Will Do Assist with project planning and coordination across multiple teams Help track project progress, timelines, and budgets Work closely with colleagues from different disciplines to keep projects moving Support daily operations to help ensure projects finish on schedule and within budget About Segula Technologies Segula Technologies delivers engineering and project management services across several industries, including construction. The team values collaboration and practical problem-solving to achieve project goals.

Why Join the Linx Team?We breathe and embody retail excellence, leading by example, inspiring, and developing our people's potential to consistently deliver exceptional results for our customers!For over 40 years, we have partnered with Brazil's leading retailers, backed by a highly skilled team dedicated to pushing boundaries! With autonomy and flexibility, our people strive daily to create impactful technology solutions for management that elevate businesses across Brazil and Latin America.If you share our passion for helping businesses through technology crafted by and for people, then this is the place for you!Are you ready to join our Food team as a Junior Customer Support Analyst?Shift: 12x36 - 12 PM to 12 AM

WHY JOIN THE LINX TEAM? At Linx, we are passionate about retail and set the standard in our industry. We lead by example, inspiring and developing the potential of our team to continuously enhance our services for clients! For over 40 years, we have partnered with Brazil's leading retailers, backed by a skilled team that helps them reach new heights. Our employees enjoy autonomy and flexibility as they create impactful technology solutions for businesses across Brazil and Latin America. If you share our passion for supporting businesses through technology designed by and for people, then this is your next opportunity! Are you ready to join our Automotive team as a Junior Support Analyst?

Join Eurofins Scientific as a Junior IT Support Analyst and embark on a career in technology support. As a key member of our IT department, you will provide essential assistance to end-users, ensuring their technical issues are resolved promptly and efficiently. This role is perfect for recent graduates or those looking to kickstart their careers in IT.

Why Join the Linx Team?At Linx, we thrive on being a benchmark in retail, leading by example, and inspiring our team to unlock their full potential for the benefit of our customers. With over 40 years of partnership with Brazil's top retailers, we empower our talented workforce to create technological solutions that drive business success across Brazil and Latin America.If you share our passion for helping businesses through technology designed by and for people, then this is the right place for you!Are you ready to be a part of our team as a Junior Customer Support Analyst? Here, customer engagement goes beyond merely responding to inquiries; it’s about understanding our clients, analyzing their situations, acting swiftly, and transforming challenges into positive experiences. You will find a dynamic and collaborative environment where you can learn, grow, and propose improvements. Ready for real challenges and direct customer interaction?

NEORIS combines global engineering expertise from EPAM with strong regional knowledge across Ibero-America. The company supports organizations as they grow and modernize, providing services in cloud, data and analytics, artificial intelligence, cybersecurity, automation, strategic consulting, and software engineering. NEORIS operates in more than 55 countries and employs over 60,000 professionals, using a Nearshore model to bridge global skills with local insight. The company values diversity and welcomes candidates from all backgrounds and identities. Role overview The Senior IBM Sterling Support Analyst position is based in São Paulo, SP, and follows a hybrid work model under a CLT contract. This role focuses on supporting and maintaining environments built on IBM Sterling B2B Integrator, ensuring reliability and performance for essential B2B integrations. What you will do Maintain and monitor IBM Sterling B2B Integrator environments Ensure high availability, strong performance, and reliability of critical B2B integrations Provide advanced support and resolve complex incidents Promote ongoing improvements within the IBM Sterling environment

Why Join the Linx Team? We breathe and are a reference in retail, leading by example, inspiring and developing the potential of our people to always do more and better for our customers! For over 40 years, we have partnered with Brazil's leading retailers, and our equally skilled team strives daily to create technology solutions for management that impact businesses across Brazil and Latin America.If you share our passion for helping businesses through technology designed by and for people, then this is your next destination!Are you ready to join our Retail team as a Junior Customer Support Analyst?

WHY JOIN THE LINX TEAM? At Linx, we are dedicated to excellence in retail, leading by example and inspiring our team to develop their potential to deliver outstanding solutions for our clients! For over 40 years, we have partnered with Brazil's leading retailers, empowering them to achieve even greater success! Our people, armed with autonomy and flexibility, are committed to crafting technology solutions that make a significant impact on businesses throughout Brazil and Latin America.If you share our passion for helping businesses thrive with technology designed by and for people, then you have found your next opportunity!Are you ready to join our team as a Junior Support Analyst - Affirmative for Persons with Disabilities?

Why Join the Linx Team? At Linx, we breathe and are a reference in retail, leading by example, inspiring, and developing the potential of our people to always do more and better for our customers!For over 40 years, we have partnered with the leading retailers in Brazil, supported by a highly skilled team dedicated to driving their success! With autonomy and flexibility, our team strives daily to build technology solutions for management that impact businesses across Brazil and Latin America.If you share our passion for helping businesses through technology created by and for people, then this is your next opportunity!Are you ready to join us as a Junior Support Analyst?

WHY JOIN THE LINX TEAM?At Linx, we breathe and set the standard in retail. We lead by example, inspiring and nurturing the potential of our team members to continually enhance the experience for our customers!For over 40 years, we have partnered with Brazil's leading retailers, providing a skilled team to help them reach new heights! With autonomy and flexibility, our employees strive daily to create technology solutions that positively impact businesses across Brazil and Latin America.If you share our passion for helping businesses through technology designed by and for people, then this is your next opportunity!If you are eager to be a part of our Retail team as a Junior Customer Support Analyst - Affirmative PCD, we want to hear from you!

Role Overview Ebury is hiring a Senior Network and Telecoms Support Analyst for its São Paulo office. This hybrid position requires four days onsite and one day remote each week. This role focuses on the design, deployment, and ongoing support of Ebury’s network and telecommunication infrastructure. The analyst will handle complex technical projects, such as network upgrades and telephony rollouts. Acting as a senior escalation point, the analyst will help ensure uptime, security, and scalability across systems, while also guiding junior colleagues. Key Responsibilities Oversee the architecture, implementation, and maintenance of network and telecom systems Lead technical projects, including network enhancements and telephony deployments Act as a technical escalation point for complex incidents and troubleshooting Maintain high standards for system uptime, security, and scalability Mentor and support junior team members Participate in after-hours work for maintenance, upgrades, and new installations Travel internationally to other Ebury offices as needed Work Environment Hybrid schedule: 4 days in the São Paulo office, 1 day remote Collaborative team culture with a focus on inclusion and professional growth