Customer Success Manager - APAC Region

Are you passionate about ensuring customer satisfaction and driving success? Join our team as a Customer Success Manager for the APAC region. In this fully remote role, you will play a pivotal part in enhancing customer experiences, fostering relationships, and driving product adoption across our diverse client base.As a Customer Success Manager, you will be responsible for understanding customer needs, providing strategic guidance, and ensuring that clients achieve their desired outcomes. Your expertise will be crucial in advocating for our customers and collaborating with internal teams to improve service delivery.

Asana, Inc. is hiring a Director of Customer Success for the APAC region, based in Sydney. This leadership role centers on helping clients across Asia-Pacific get the most from the Asana platform. Role overview The Director will lead a team dedicated to customer engagement, retention, and satisfaction. The work involves shaping and executing strategies that help customers realize ongoing value from Asana’s products and services. Key responsibilities Guide and mentor a regional customer success team Develop and refine initiatives to drive adoption of Asana across multiple industries Work with teams across the company to improve the customer experience Identify opportunities for improvement and implement solutions tailored to client needs Collaboration This position works closely with cross-functional partners to ensure customer feedback shapes ongoing improvements. The Director will play a key part in building long-term relationships with clients and supporting their success with Asana.

About the Role:Openings available in Singapore or AustraliaThe Senior Customer Success Manager plays a vital role in our regional Customer Success team, serving as the primary liaison between LaunchDarkly and our customers after the sales process. As a subject-matter expert, you will guide both new and existing clients in effectively implementing our solutions and maximizing their value. Ideal candidates will possess a strong passion for customer success, an interest in software development and DevOps, and a robust sales aptitude. At LaunchDarkly, we prioritize customer satisfaction and are committed to achieving substantial growth year-over-year.Key Responsibilities:Customer Onboarding: Facilitate seamless transitions for new customers from sales handover through product activation. Develop success plans to ensure quick acclimatization to the platform, manage onboarding projects, identify optimal enablement pathways, and continuously assess customer adoption.Risk Identification and Mitigation: Proactively pinpoint potential risks that may hinder adoption or lead to churn, devising effective risk mitigation strategies while collaborating with the account team to drive customer success.Technical Guidance: Maintain extensive knowledge of LaunchDarkly products, offering customers insightful direction on best practices for implementation and adoption.Prescriptive Selling: Monitor customer progress against key objectives, identifying opportunities for upselling additional products, services, and features to enhance their experience and maximize value.Trusted Advisor: Build strong relationships with customers, acting as an integral part of their team and providing tailored guidance to help them fully leverage their LaunchDarkly investment.Champion and Executive Relationships: Cultivate advocate relationships within customer organizations that promote LaunchDarkly's value. Collaborate with these champions to leverage success metrics and insights to gain executive sponsorship.Renewal and Expansion Focus: Take ownership of forecasts and renewal agreements, working closely with customers, sales teams, and deal desks to ensure timely execution and identify expansion opportunities.

We are seeking a passionate and driven Account Manager to join our APAC SMB division, ezyCollect by Sidetrade. In this role, you will be instrumental in driving the commercial growth of our existing client portfolio across the globe.About Sidetrade:Sidetrade is an innovative AI company listed on Euronext Growth, dedicated to transforming how enterprises generate value from their customers through our cutting-edge Order-to-Cash Intelligence platform and our comprehensive Data Lake.With a multicultural team representing 38 nationalities, we foster a culture of innovation, collaboration, and a customer-centric approach. Sidetrade has been recognized as a Gartner® Magic Quadrant™ Leader since 2022.We prioritize passion over perfection, and if you are eager to learn and contribute positively, we would love to hear from you. Be yourself and grow with us!Interested in learning more about Sidetrade? Check out the Sidetrade Inside Out podcast.

The Customer Success Manager (APAC) will play a pivotal role in ensuring that our customers achieve their desired outcomes while utilizing TOMRA's innovative products and services. This position is crucial for enhancing customer satisfaction, retention, and overall business growth. By fostering strong relationships with customers, you will gain a deep understanding of their goals and proactively guide them toward achieving success with our offerings.In this field-based role, you will be instrumental in aligning customer success initiatives with key business outcomes, transforming satisfied clients into long-term advocates and drivers of revenue growth through contract renewals, upselling, and cross-selling. Your efforts will also contribute to maintaining high renewal rates and customer retention.Supporting the entire APAC region, you will strengthen TOMRA Foods' customer-centric approach by amplifying the effectiveness of service product sales. This includes supporting and growing after-sales activities with a cohesive strategy for enhancing service sales via TOMRA Care contracts, parts packages, upgrades, training solutions, and related offerings.

Role Overview Megaport is seeking a Regional Manager of Customer Success based in Brisbane, Queensland. This role leads a team focused on supporting clients and strengthening customer relationships throughout the region. The Regional Manager guides the team to deliver reliable service and helps customers achieve their goals using Megaport’s solutions.

Join Harvey as a Customer Success Leader for the APAC region, where you will play a pivotal role in ensuring customer satisfaction and fostering long-lasting relationships. You will lead a dynamic team, develop strategic initiatives, and implement best practices to drive customer engagement and success.Your innovative approach will help shape the customer experience and contribute to the growth of our brand in the APAC market.

Join ApprovalMax as a Customer Success Manager and become an integral part of our enthusiastic team dedicated to driving customer satisfaction and success.Key Responsibilities Include:Customer Onboarding and Enablement: Lead customers through our onboarding journey by providing essential resources, knowledge, and support to ensure their success. Develop and deliver training materials that empower customers to effectively leverage our products and services.Relationship Management: Cultivate and sustain robust relationships with customers, serving as their primary liaison. Engage proactively to comprehend their requirements and uncover opportunities for growth and collaboration.Performance Monitoring and Analysis: Keep a close eye on customer performance metrics, including Monthly Recurring Revenue (MRR), customer satisfaction, and other critical KPIs. Offer insights and actionable recommendations to enhance customer outcomes and explore growth avenues.Issue Resolution: Swiftly address customer inquiries, concerns, and escalations, collaborating with internal teams to resolve challenges and provide outstanding support.Customer Development: Partner with customers to pinpoint business opportunities and co-develop strategies for expansion. Assist in formulating go-to-market plans, marketing initiatives, and joint sales strategies.Collaboration and Alignment: Promote teamwork and alignment with cross-functional internal teams, including sales, marketing, product, and support, to deliver a seamless customer experience.Upsell and Cross-sell: Work alongside customers to identify opportunities for upselling and cross-selling, maximizing their value and revenue potential.Reporting and Documentation: Ensure accurate documentation of customer data, activities, and interactions in the CRM system, providing regular performance reports to the leadership team.

At Playlist, we believe that life’s most enriching experiences occur when individuals engage in activities that promote movement, connection, exploration, and play. We are dedicated to creating the ultimate platform for intentional living, linking users to inspiring opportunities in fitness, wellness, and more. Through renowned brands like Mindbody and ClassPass, Playlist empowers both businesses and individuals, turning aspirations into actions effortlessly. Join us in redefining technology’s role in nurturing authentic, real-world connections.Mindbody provides wellness entrepreneurs with the technological tools they need to build successful businesses and deliver outstanding experiences. Our culture thrives on innovation and curiosity, forging connections between businesses and individuals through advanced solutions. If you are passionate about enhancing wellness through technology, we welcome you to join us.The Customer Success and Implementation team is dedicated to ensuring our customers achieve their desired outcomes and realize the full value of Mindbody products and services. This team fosters robust customer relationships and establishes efficient internal processes to facilitate prompt and precise site configurations, driving successful long-term adoption, value, and growth for our clients. Roles within this organization include onboarding, customer training, and sustained customer engagement, all aimed at driving satisfaction, retention, and account growth. JOB SUMMARY:The Senior Manager of Customer Success & Implementation is the principal leader responsible for post-sales onboarding and success within the APAC region. This individual acts as the primary expert for all region-specific requirements, nuances, and priorities relating to Customer Success and Implementation.This role collaborates closely with regional Sales leadership and broader APAC leadership to ensure appropriate coverage, alignment with strategic priorities, and a seamless customer journey. The Senior Manager supervises the SMB, MM, & SA implementation and customer success teams throughout APAC, driving effective execution of customer onboarding, adoption, retention, and satisfaction while ensuring alignment with global strategies and tailoring approaches to meet regional demands.

At Orgvue, we are at the forefront of organizational design and planning software, empowering businesses to transform their workforce through a deep understanding of the work they do and the skills they possess. Our innovative platform seamlessly connects strategy to structure, enabling organizations to gain clarity and adaptability in a constantly evolving work landscape. The world's most renowned enterprises and consulting firms trust Orgvue to visualize and model both current and future organizational states, facilitating quicker and more informed decision-making. With our headquarters in the United Kingdom and offices across the United States, Canada, Europe, and Australia, we are positioned to serve clients globally.Role OverviewAs a Partner Success Manager, your primary responsibility will be to ensure that our strategic partners realize the maximum potential of their collaboration with Orgvue. You will cultivate an environment conducive to new business development opportunities while managing relationships, mitigating risks, and overseeing cross-functional activities. Your expertise will empower partners to leverage Orgvue effectively in their projects, ultimately increasing the volume of Orgvue projects delivered over time.In this role, you will collaborate closely with leaders, super users, and their teams to execute joint plans and priorities, which may include go-to-market strategies, custom technical solution development, project delivery, and user enablement initiatives. You will be a pivotal force in helping our partners enhance their internal Orgvue capabilities on strategic projects with leading organizations worldwide. Additionally, you will serve as a vital link to our Product team, providing insights for enhancements that can improve Orgvue, and to our Sales team to expand Orgvue’s presence through our partner channel.When not directly engaging with partners, you will collaborate with team members on projects aimed at building and scaling service offerings for our partner community.What We’re Looking ForYou are enthusiastic about joining a rapidly growing international company.You possess a passion for problem-solving within the Org Design and Transformation domain.You strive to make a significant impact on some of the largest and most recognizable organizations.You thrive in fast-paced environments and are eager to take on challenging tasks.You relish working across various stakeholders, both internal and external.You remain composed under pressure and are committed to finding solutions.

About Mindbody and Playlist Playlist brings people together for meaningful experiences in fitness, wellness, and beyond. By connecting individuals with activities that matter, Playlist, home to Mindbody and ClassPass, helps businesses and customers turn intentions into real-life actions. Mindbody supports wellness entrepreneurs with technology that powers their businesses and elevates client experiences. The team values curiosity and innovation, always seeking new ways to connect people and businesses through technology. Role Overview: Regional Director of Strategic Accounts – APAC The Regional Director of Strategic Accounts – APAC leads growth, retention, and overall success for Mindbody’s strategic customers across the Asia-Pacific region. This position oversees mid-market and enterprise sales, account management, and technical account management, managing a portfolio of high-value, multi-location clients throughout APAC. This leader manages teams across these functions, shaping a unified, customer-focused approach for new business, partnerships, solution delivery, and operational excellence. The Director nurtures existing relationships, drives regional acquisition strategies, and champions initiatives that support onboarding, adoption, and long-term client growth in both mid-market and enterprise segments. Key Responsibilities Own revenue, growth, and retention targets for the Strategic Accounts organization in APAC, covering mid-market and enterprise customer segments. Implement consultative, solution-driven sales strategies that connect client goals with Mindbody’s platform capabilities. Deliver proactive value to clients through data analytics, operational improvements, and effective use of technology. Build and maintain senior relationships with C-suite executives and other key decision-makers among strategic customers. Serve as executive sponsor for top clients, supporting customer satisfaction, renewals, and expansion opportunities. Location This role is based in Australia and covers the Asia-Pacific region.

Job OverviewWe are seeking an enthusiastic and driven Account Executive to join our dynamic team at ApprovalMax. In this role, you will play a crucial part in fostering growth and delivering outstanding support to our small and medium-sized business (SMB) clients throughout the APAC region.If you are ambitious, collaborative, and eager to advance your career—coupled with exceptional communication skills and a genuine desire for growth—ApprovalMax provides a fantastic platform for you to thrive in a supportive, fast-paced environment.About You:You are highly motivated, diligent, and possess a proactive attitude paired with strong perseverance and ambition.You have outstanding verbal and written communication skills, allowing you to convey ideas clearly and build rapport effectively.You are adept at managing the entire sales cycle, focusing on acquiring new business, prospecting, and successfully closing deals.You are passionate about driving significant growth for our offerings in the APAC market and are dedicated to surpassing targets through persistent effort and strategic execution.You will actively create and nurture a robust sales pipeline, manage inbound leads within your territory, and engage in proactive outbound prospecting to generate revenue.Key Responsibilities:Develop and execute a strategic territory plan aimed at achieving and exceeding sales quotas.Initiate contact with potential clients through phone calls, emails, LinkedIn, and video conferencing.Conduct thorough research to identify and engage relevant prospects in various SMB sectors.Independently lead discovery calls, product demonstrations, and all customer interactions.Maintain precise and up-to-date sales forecasting and pipeline data within our CRM system to ensure effective opportunity management and reporting.Drive revenue growth by consistently meeting or surpassing individual and team sales goals.Foster a positive and collaborative workplace culture.Stay updated on industry trends, competitor activities, and the ongoing evolution of ApprovalMax’s products and services.Represent ApprovalMax at industry events (approximately 1-2 times per quarter).Perform additional duties as assigned.

About MegaportAt Megaport, we redefine what a tech company can be. As the global leader in Network as a Service (NaaS), we revolutionize the way businesses connect to the cloud, data centers, and each other. As a publicly listed company on the Australian Stock Exchange, we proudly partner with industry giants like Amazon, Microsoft, Google, Oracle, and IBM. With our headquarters in Brisbane and a diverse team of over 400 professionals across Asia-Pacific, Europe, and the Americas, we foster a collaborative, supportive, and genuinely enjoyable work environment.Our Team CultureWe are a dynamic group of problem solvers, creative thinkers, and cloud enthusiasts. Here, culture transcends mere posters on the wall; we prioritize collaboration over hierarchy, and curiosity propels our growth. Every voice is valued, and while we take our work seriously, we never take ourselves too seriously. Our global vision is executed seamlessly across time zones, built on trust and an unwavering commitment to our values, with our customers at the heart of everything we do.We are dedicated to advancing representation in the tech industry and encourage applicants from all backgrounds. If you’re passionate about this role, even if you don’t meet every qualification, we invite you to apply.The RoleThe Customer Support Manager for the APAC region plays a crucial role in ensuring the success of our Customer Support Services Team (CSS). Reporting directly to the Global Customer Support Manager, you will be instrumental in managing the team’s adherence to scheduled shifts, guaranteeing service desk coverage, and overseeing compliance with office attendance policies, alongside other operational responsibilities.In this dynamic and fast-paced role, you will support our customers in resolving technical issues, account-related queries, and general inquiries through phone and web-based platforms. You will serve as the first escalation point for customer interactions, providing technical support to both customers and CSS team members.Ideal candidates are self-motivated, enjoy tackling challenges, and have an eye for detail. Strong written and verbal communication skills are essential, as is the ability to foster positive relationships with customers.

Dexory is looking for a Field Service Engineer based in Australia to support its advanced robotic systems across the APAC region. This role sits within the Client Operations team and centers on hands-on work with electro-mechanical assemblies. Role overview The Field Service Engineer will receive in-depth, on-site training in the UK. This training covers troubleshooting, servicing, and repairing Dexory's robotic products. After training, the engineer will ensure the ongoing performance and reliability of the robot fleet throughout the APAC region. Key responsibilities Travel frequently to client sites across the APAC region Service, maintain, and repair robotic systems in the field Troubleshoot technical issues on-site Support the operational efficiency of Dexory's robots Training and development Extensive training takes place in the UK, with a focus on developing the technical skills needed for field service work on advanced robotics.

Grafana Labs is looking for a Strategic Cloud Partner Manager to focus on building and deepening cloud partnerships throughout the APAC region. This position is fully remote and open to candidates based in Australia or Singapore. Role overview This role centers on developing and growing relationships with key cloud partners. The Strategic Cloud Partner Manager will work with teams across Grafana Labs to support joint initiatives and drive success in the APAC market. What you will do Create and implement strategic plans to expand cloud partnerships in APAC Collaborate with internal teams to advance partner programs and initiatives Oversee the onboarding process for new cloud partners Engage with stakeholders to enhance Grafana Labs’ cloud offerings and increase market presence Location This is a remote role open to candidates in Australia or Singapore.

Join Caseware, a pioneering Fintech firm from Canada, which has been a leader in the global audit and accounting software industry for over three decades. With more than 500,000 users across 130 countries, and our solutions available in 16 languages, we're on a mission to enhance financial reporting and auditing for professionals worldwide. Although you may not be familiar with us yet, over 36,000 accounting and audit professionals proudly showcase Caseware as a skill on their LinkedIn profiles!As our Account Manager in the APAC region, you will cultivate and strengthen strategic partnerships with C-level executives, particularly within the Government sector. Your role will involve understanding their unique needs and delivering tailored solutions that maximize value. By proactively engaging with our clients, implementing retention strategies, and spearheading growth initiatives, you will ensure the successful adoption of Caseware's innovative cloud solutions.Key Performance Areas include:· New & Additional Business Development (Upselling, Cross-selling, Migration)· Enhancing Customer Retention & Satisfaction· Driving Revenue Growth (Net of CPI)· Account Engagement & CoverageThis is a Full-time permanent position This role is hybrid. The successful candidate will work both from the office and remotely. Our office is located at L4, 365 Little Collins Street, Melbourne, VIC 3000

About the RoleJoin Symplicity as a Regional Marketing Manager focused on propelling growth in the APAC region through innovative field and demand generation marketing strategies.This position is perfect for a self-starter who enjoys working across diverse marketing functions and possesses the maturity to engage with various senior stakeholders. If you are excited about being part of a global team and utilizing the complete marketing toolkit, this role is tailored for you.Your ResponsibilitiesRegional Marketing Strategy & ExecutionCollaborate with the VP of Marketing to create and implement the annual marketing plan for APAC, aligning with regional sales objectives.Manage the regional marketing budget, allocating resources effectively across events, campaigns, digital platforms, and content with a focus on pipeline influence.Work closely with the APAC sales team to identify gaps in the pipeline and develop marketing initiatives to address these gaps.Facilitate deal acceleration through targeted content, competitive positioning, and account-based marketing strategies.Adapt global marketing campaigns into regionally relevant initiatives that resonate with higher education institutions in APAC.Collaborate with the Director of Events to plan and execute Symplicity’s participation in regional conferences, trade shows, and client events, both in-person and virtual.Partner with the global content team to localize marketing materials for APAC audiences.Monitor and report on marketing-sourced pipeline, campaign performance, and ROI to regional and global leadership.

Join Storyblok, a leading headless CMS platform that empowers marketers and developers to create exceptional content experiences in today's AI-driven landscape. Our platform delivers structured, consistent content across various channels including websites, applications, and AI-powered search.Marketers benefit from a powerful visual editor featuring reusable components, in-context previews, and streamlined workflows to facilitate rapid launches and maintain brand integrity. Developers enjoy the flexibility to utilize their preferred frameworks and integrate seamlessly through our API-first approach. Together, brands gain a single source of truth for accurate, adaptable, and measurable content.Prestigious companies such as Virgin Media O2, Oatly, and TomTom leverage Storyblok to enhance their market presence swiftly and effectively. Experience the Joyful Headless™ revolution with us.WHAT YOU GAIN FROM THIS ROLEAs part of a dynamic and expanding company, you will have the opportunity to contribute to various pioneering projects. Additionally, you will receive numerous benefits:Monthly remote work stipend for home internet and electricity, along with an initial home office equipment package (laptop, keyboard, monitor, etc.).Upgrades for your home office setup or a membership at a local co-working space following your onboarding.Comprehensive sick leave, parental leave, and 25 days of annual leave in addition to local national holidays.Personal development fund for educational courses, books, conferences, and resources.Participation in our Virtual Stock Option Plan (VSOP).Annual international team-building trips, along with quarterly and monthly virtual gatherings.Enjoy a fully remote work environment with a focus on work-life balance and flexible hours.Be part of an international team that values collaboration and has fun while achieving collective goals.

Founded in 2017, Timescapes is dedicated to revolutionizing the construction industry by enhancing visibility. Our innovative fixed-camera platform provides real-time insights into job site progress, ensuring that project teams and stakeholders remain aligned and informed. As a trusted partner for general contractors and project managers globally, we pride ourselves on our practical and humble approach, embodying the essence of a kiwi spirit.As a Customer Success Manager at our Melbourne office, you will play a pivotal role in maximizing the value our clients derive from Timescapes throughout their project lifecycle. Your primary focus will be on onboarding, driving adoption, and ensuring customer engagement. You will manage a diverse portfolio of projects, nurturing strong relationships with project teams while identifying opportunities for expansion and revenue growth.Key Responsibilities:Drive Project Success: Oversee the entire post-implementation lifecycle, ensuring project teams are onboarded effectively and that our customers experience the highest level of value as promised by our commitment to customer success.Build Lasting Relationships: Engage with project teams in person, conducting value-added sessions and becoming a trusted advisor. Your success will be measured by customer referrals to future projects.Expand Your Portfolio: Manage contract renewals, identify opportunities for growth, and pass along Customer Sales Qualified Leads (CSQLs) to the sales team, directly contributing to revenue growth.Leverage Data: Monitor key engagement metrics such as DAU/MAU, CSAT, NPS, and churn to proactively address customer needs and enhance their experience.

About the Role Sitemate is looking for a Customer Success Manager to join the Sydney office. This role connects clients with Sitemate’s products and services, supporting strong relationships and smooth onboarding. The Customer Success Manager helps clients get the most from our solutions and works with internal teams to improve the overall customer experience.