Customer Care Engineer - Remote Opportunity

Forward Networks, Inc. builds technology that helps organizations manage and secure complex networks. Founded in 2013 by four Stanford Ph.D.s, the company introduced the first network digital twin, a mathematical model of real-world production networks. This innovation gives IT teams greater visibility, verification, and agility across different cloud platforms and vendors. Clients include global names such as Goldman Sachs, PayPal, S&P Global, IBM, and Dell, as well as rapidly growing companies and government agencies. IDC reports that customers save an average of $14.2 million each year by improving efficiency and security with Forward Networks’ solutions. The company is backed by investors including Andreessen Horowitz, Goldman Sachs, MSD Partners, and Threshold Ventures. Role overview The Customer Care Engineer (Technical Support Engineer) will join the Support team based remotely in Australia. This role centers on helping customers resolve technical issues and get the most out of Forward Networks’ products. The team values collaboration and aims to set new standards in network reliability and security. What you will do Support customers by troubleshooting and resolving technical problems related to Forward Networks’ solutions Work closely with both customers and internal teams to ensure issues are addressed efficiently Contribute to a team that is shaping the future of networking technology Requirements Experience in technical support or customer care, ideally within the networking or IT sector Strong problem-solving skills and a collaborative approach Based in Australia and able to work remotely

Apex Focus Group collaborates with research organizations, universities, and brands to gather authentic consumer insights. We offer individuals the chance to engage in flexible, remote market research work from home, shaping products, services, and user experiences.Role OverviewWe invite candidates from diverse backgrounds, especially those interested in customer service representative roles, to participate in upcoming consumer market research studies. These studies may include online interviews, product evaluations, and feedback sessions, primarily conducted remotely.This is a casual, project-based position ideal for those looking to engage part-time based on their availability and suitability for specific studies.Requirements Access to a smartphone, tablet, or computer equipped with a functional camera Reliable internet connection Capability to follow written guidelines and provide thoughtful feedback A valid email address to receive invitations for participation BenefitsFlexible participation - join only when studies align with your profileVariety of research formats including focus groups (work from home or in-person), video interviews, product assessments, and online feedback sessionsNo prior experience in customer service required, just a willingness to participateSome studies may grant early access to unreleased products or servicesCompensation is provided for numerous studies, varying by typeIf you’re eager to contribute to market research that influences real-world decisions and explore flexible part-time, remote work opportunities, we encourage you to register your interest online today.Important Notice – No Fees RequiredWe do not charge any fees for registration or participation. Please be cautious of any requests for payment to join market research activities.

Role Overview Rentokil Initial is hiring a Customer Care Manager for a permanent, full-time role based in Perth, Western Australia. This position offers the chance to grow within a supportive sales team while focusing on customer service and retention. The Customer Care Manager reports directly to the Sales Manager and plays a key part in maintaining strong client relationships and ensuring ongoing satisfaction. What You Will Do Monitor and analyze customer retention metrics to identify trends and drive improvements. Resolve customer complaints and issues promptly to maintain satisfaction. Build and maintain trusted relationships with key accounts and stakeholders. Conduct quality audits to enhance the value of the customer portfolio and reduce risk. Spot upselling opportunities during interactions with customers. Handle customer escalations professionally and efficiently. Prioritize and complete customer-related tasks within set deadlines. Keep detailed and accurate records of all retention activities. Identify and communicate potential new business opportunities. Work closely with Customer Service, Sales, and Operations teams to achieve targets. Respond to customer inquiries quickly and effectively.

About the Role Rentokil Initial is hiring a permanent full-time Customer Care Executive in Perth, Western Australia. This position supports our business customers and plays a key part in strengthening client relationships and supporting business growth. What You Will Do Act as the first point of contact for incoming calls and emails from new and existing customers. Offer tailored recommendations for Rentokil Initial’s solutions to prospects and current clients. Identify new business leads and communicate them to the field sales team, following company procedures. Handle customer inquiries efficiently, aiming for prompt and effective resolution. Focus on retaining clients by finding opportunities to renew or upgrade existing contracts. Generate quality sales leads for the field-based sales team. Work closely with other departments to resolve customer issues in a timely manner. Strive to resolve customer issues during the first contact. Reporting Line This role reports directly to the Customer Service Manager.

Apex Focus Group collaborates with research organizations, academic institutions, and brands to obtain authentic consumer insights. We connect individuals with flexible remote market research opportunities that significantly influence product development, services, and user experiences.Role OverviewWe welcome individuals from diverse backgrounds, including those seeking customer service representative positions, to express their interest in participating in upcoming consumer market research studies. These studies may involve online interviews, product evaluations, or feedback sessions, all conducted remotely.This is a casual, project-based role ideal for individuals seeking part-time participation in research based on their availability and profile suitability.

Role Overview Rentokil Initial is looking for a skilled Customer Care Manager to join the team in Perth, Western Australia. This is a permanent, full-time position focused on strengthening relationships with existing customers and protecting the business services portfolio. The Customer Care Manager reports directly to the Sales Manager and plays a key role in customer retention and satisfaction. Main Responsibilities Forecast and monitor customer retention metrics. Handle customer complaints and manage accounts at risk. Build and maintain trusted relationships with key accounts, stakeholders, and executive sponsors. Manage customer escalations, ensuring timely and effective resolution. Prioritize and track customer-related tasks, meeting all deadlines. Keep detailed records of retention activities. Identify new business opportunities and share them with internal teams. Support Customer Service, Sales, and Operations teams in reaching targets and deliverables. Respond to customer inquiries and resolve issues within set timeframes. Benefits Fully-maintained company vehicle, fuel card, and mobile phone. Attractive commission structure. Comprehensive induction and training programs. Employee assistance program available for employees and their families. Ongoing learning and development opportunities. Clear career progression pathways. What We Look For At least 3 years of customer service experience. Background in the service industry. Valid Driver's License (required). Experience in Account Management and resolving customer service issues. Proven ability to meet customer service metrics as part of a team. Strong written and verbal communication skills. Excellent organizational and time management skills. Keen attention to detail and strong problem-solving skills. Comfortable managing multiple tasks at once. Ready to take the next step? Click Apply to submit your resume.

Join our dynamic team as a Customer Care Executive in Adelaide on a full-time permanent basis. In this role, you will leverage your previous customer service experience to foster strong customer relationships, communicate effectively with clients, and make proactive outbound calls to coordinate new jobs while enhancing customer satisfaction.Your primary focus will be on customer retention and nurturing long-term relationships.Key Responsibilities:Deliver exceptional support to national and key clientsDraft service contractsProcess purchase orders efficientlySchedule technician appointments for seamless service deliveryEngage with customers dailyHandle inquiries promptly and resolve client issues proactivelyCollaborate with the Customer Services, Sales, and Operations teams to meet targetsMake outbound calls to promote our products and services to existing clientsIdeal Candidate Profile:Proven experience in a similar role (customer service, administration, or account management)Skilled in customer retention techniquesExceptional attention to detail and organizational abilitiesOutstanding customer service skillsIntermediate computer proficiencyExperience in complaint handling and conflict resolutionAble to work under pressure, manage multiple tasks, and operate independentlyExcellent verbal and written communication skillsPassionate about teamwork

Apex Focus Group collaborates with research organizations, academic institutions, and brands to gather authentic consumer insights. We provide individuals with the opportunity to participate in flexible remote market research that influences the development of products, services, and overall user experiences.Role OverviewWe invite individuals from diverse backgrounds, particularly those interested in customer service roles, to join our upcoming consumer market research studies. These studies may involve online interviews, product evaluations, or feedback sessions, most of which are conducted remotely.This is a casual, project-based position ideal for those seeking part-time research participation based on their availability and profile compatibility.

This permanent, full-time Customer Care Executive role is based in Sydney, New South Wales. The position centers on developing and sustaining strong relationships with clients while ensuring a high standard of customer service. Daily tasks include regular communication with customers, coordinating new job assignments, and supporting the delivery of services. Key responsibilities Support national and key clients with dedicated service Draft and prepare service contracts Process purchase orders accurately and on time Schedule technician visits to keep operations running smoothly Maintain daily contact with customers to build strong connections Respond to inquiries and resolve client issues efficiently Collaborate with Customer Services, Sales, and Operations teams to meet targets Make outbound calls to introduce and promote Rentokil Initial’s products and services

Join our innovative team as a Customer Success Lead, where you will play a pivotal role in ensuring our clients achieve their goals using our cutting-edge hiring software.Lever is on a mission to revolutionize the hiring process. For over a decade, we've partnered with industry leaders like Netflix, Yelp, Cirque du Soleil, Shopify, and Spotify, helping them to harness top talent effectively. Our commitment to a people-first culture has earned us accolades as a premier workplace in San Francisco and across the United States.This is a full-time, office-based role at our expanding Salisbury offices, where you will collaborate with a dedicated team to enhance customer satisfaction and success.

At Arketa, we are innovating the fitness and wellness industry by creating an advanced operating system that enhances accessibility for studios and wellness entrepreneurs. Our goal is to empower these businesses to thrive beyond the constraints of traditional in-person classes. We offer a comprehensive, all-in-one platform designed to manage and scale hybrid wellness operations—be it online, in-person, or a blend of both.With our platform, wellness providers can effortlessly manage their schedules, process bookings and payments, curate on-demand video libraries, organize retreats, and execute marketing campaigns through text and email. We also provide customized branded apps and websites, enabling studios to offer a cohesive and professional experience across all customer interactions.Having successfully raised $15M in Series A funding, Arketa is on a rapid growth trajectory. This is an exciting time to join our team as we work to redefine the wellness category in a dynamic market. We are searching for enthusiastic team members who are eager to contribute to the future of wellness.The Role:We are seeking passionate fitness enthusiasts and advocates for wellness businesses to join our customer experience team. This team supports our partners in utilizing our product effectively and helps them flourish in their wellness ventures. If you enjoy building relationships, spreading positivity, and enhancing global access to wellness, we would love to hear from you! Familiarity with Arketa among fitness and wellness providers is a plus. Your Responsibilities:Provide prompt, friendly support to our partners via chat and email, addressing their inquiries.Deliver exceptional customer experiences by engaging in Zoom calls to clarify their questions.Assist new partners post-onboarding and help with data migrations.Quickly troubleshoot issues to ensure timely resolutions.Transform dissatisfied customers into loyal advocates through empathy and transparent communication.Become a subject matter expert on Arketa’s offerings and keep our customers well-informed.Advocate for our partners while simultaneously promoting Arketa’s mission.Collect and report insights and feedback from customers to enhance product features.

Please submit your CV in English and indicate your English proficiency level. toloka-ai, in partnership with Mindrift, connects experienced data science engineers to project-based freelance assignments for leading technology companies. These roles focus on testing, evaluating, and improving AI systems. This is a freelance, project-based position and not a permanent role. What you will do Create original computational data science problems that reflect real-world analytical workflows in sectors such as telecom, finance, government, e-commerce, and healthcare. Design challenges that require Python programming with libraries like Pandas, Numpy, Scipy, Sklearn, Statsmodels, Matplotlib, and Seaborn. Develop computationally intensive problems that cannot be solved manually within a reasonable timeframe. Formulate tasks involving complex reasoning in data processing, statistical analysis, feature engineering, predictive modeling, and insight extraction. Ensure all problems have deterministic solutions, using fixed random seeds for reproducibility when needed. Base scenarios on real business needs such as customer analytics, risk assessment, fraud detection, forecasting, optimization, and operational efficiency. Design problems that span the entire data science pipeline: data ingestion, cleaning, exploratory analysis, modeling, validation, and deployment considerations. Include big data processing cases that require scalable computational approaches. Verify solutions in Python using standard data science libraries and statistical methods. Document each problem clearly, providing realistic business context and confirmed correct answers. Requirements Minimum 5 years of hands-on data science experience with demonstrated business impact. Portfolio of completed projects or publications showing real-world problem-solving ability. Advanced Python programming skills for data science, including Pandas, Numpy, Scipy, Sklearn, and Statsmodels. Deep understanding of statistical analysis and machine learning, including algorithms and practical applications. Strong SQL skills for data manipulation and analysis. Familiarity with GenAI technologies such as large language models (LLMs), retrieval-augmented generation (RAG), prompt engineering, and vector databases. Understanding of MLOps practices and model deployment workflows. Experience with frameworks like TensorFlow, PyTorch, and LangChain. Excellent written English skills (C1 level or higher). Application process Apply Pass qualification(s) Join a project Complete assigned tasks Receive payment Location: Remote , Queensland, Australia

Join our dedicated team at National Dental Care as an Associate Dentist in Frankston. We are seeking a passionate and skilled dentist who prioritizes patient care and is eager to contribute to our mission of providing excellent dental services. Your responsibilities will include performing dental examinations, diagnosing oral diseases, and providing appropriate treatments. We value teamwork and collaboration, and you will work alongside experienced professionals in a supportive environment.

Role Overview Tenable is hiring a Security Engineer to help strengthen our cybersecurity practices. This remote position is open to candidates based in Queensland, Australia. What You Will Do Collaborate with teams across the company to identify security vulnerabilities Develop and implement solutions that protect systems and data Contribute to ongoing efforts to improve Tenable's overall security posture Location Remote within Queensland, Australia.

About the CompanyArmada is an innovative edge infrastructure company that provides compute, connectivity, and sovereign AI/ML solutions to some of the most remote regions of the globe. Recognized as one of Fast Company's Most Innovative Companies, Armada's technologies are utilized in over 60 countries by organizations across diverse sectors including energy and defense.With more than $200 million in funding, Armada is supported by leading investors like Microsoft (M12) and Founders Fund, alongside strategic collaborations with industry leaders such as Starlink, Skydio, and NVIDIA. We are on the lookout for exceptionally talented individuals to join our mission.At Armada, you'll take ownership, drive autonomy, and make a significant impact. You will face unique challenges and contribute to building transformative solutions from the ground up. Your work will not only shape your career but also help advance Armada’s mission to eliminate the digital divide for clients worldwide. About the RoleThe AI Factory Customer Engineer serves a crucial role in connecting customers with Armada’s Product and Engineering teams. This position requires strong technical knowledge, practical infrastructure experience, and excellent interpersonal skills to effectively translate complex AI infrastructure and data center architectures into actionable customer solutions.This role extends beyond conventional pre-sales responsibilities. The Customer Engineer acts as the primary technical liaison between customers and Armada Engineering, ensuring that customer needs, limitations, and feedback are accurately reflected in solution design and implementation.

Join our dynamic team at WizInc as a Senior Solutions Engineer. This remote position allows you to work from anywhere in Australia while playing a critical role in designing innovative solutions for our clients. We value creativity, collaboration, and excellence in engineering.

Become a valued member of our team as a Casual Marine Engineer!DOF APAC is on the lookout for skilled Marine Engineers to join our dynamic crew. In this essential role, you will help maintain our state-of-the-art vessels across the APAC fleet. Our Marine Engineers take immense pride in our assets, consistently delivering work of the highest quality. This offshore position presents a unique opportunity to enhance your expertise while engaging with advanced marine engineering technology.To learn more about our operational ethos, watch DOF’s values video here.To be considered for this role, applicants must possess the following:

Apex Focus Group collaborates with research organizations, academic institutions, and brands to gather authentic consumer insights. We provide flexible remote work opportunities that contribute to the development of products, services, and user experiences.Role OverviewWe invite individuals from diverse backgrounds, especially those interested in customer service roles, to participate in our upcoming consumer market research studies. These studies may involve online interviews, product assessments, or feedback sessions, primarily conducted remotely.This position is casual and project-based, making it ideal for those seeking part-time participation based on their availability and profile suitability.Requirements A smartphone, tablet, or computer with a functional camera A reliable internet connection Ability to follow written guidelines and share insightful opinions A valid email address for receiving study invitations BenefitsFlexible participation - join only when studies align with your profileDiverse research formats including focus groups (both online and in-person), video interviews, product evaluations, and digital feedback sessionsNo prior customer service experience necessary - just a willingness to engageSome studies may provide early access to unreleased products or servicesCompensation available for many studies, depending on the typeIf you are keen to engage in market research that influences real-world decisions and are exploring flexible part-time remote work opportunities, we encourage you to register your interest online today.Important Notice – No Fees RequiredWe do not charge any fees for registration or participation. Please be wary of any messages requesting payment to partake in market research.

Collibra is seeking an Enterprise Customer Support Engineer to join the team remotely from Australia. The main focus is on supporting enterprise customers and helping them maximize the value of the Collibra platform. The position involves resolving technical challenges, offering practical guidance, and making sure customers have a positive experience. Key responsibilities Troubleshoot and resolve complex technical issues for enterprise clients Collaborate with internal teams to address customer needs and contribute to platform improvements Communicate solutions and guidance clearly to customers Uphold a high standard of customer service in every interaction Location This is a remote role based in Australia.

Apex Focus Group collaborates with research organizations, academic institutions, and brands to gather authentic consumer insights. We facilitate flexible remote market research opportunities from home, enabling participants to influence products, services, and user experiences.Role OverviewWe invite individuals from diverse backgrounds, especially those interested in customer service representative roles, to express their interest in participating in upcoming consumer market research studies. These studies may involve online interviews, product evaluations, or feedback sessions, predominantly conducted remotely.This casual, project-based position is ideal for those looking to engage part-time in research as per their availability and suitability.Requirements A smartphone, tablet, or computer equipped with a functional camera A reliable internet connection Capability to adhere to written instructions and provide insightful feedback A valid email address for receiving study invitations BenefitsFlexible participation - engage only when studies align with your profileVariety in research formats, including focus groups (work from home online or in-person), video interviews, product evaluations, or digital feedback sessionsNo prior customer service experience required; just a readiness to participateSome studies may provide early access to unreleased products or servicesCompensation is available for many studies, contingent upon the typeIf you're eager to contribute to market research that shapes real-world decisions and are interested in flexible part-time remote work opportunities, we encourage you to register your interest online today.Important Notice – No Fees RequiredWe do not charge any fees to register or participate. Please be cautious of any communication asking for payment to participate in market research.