About the job
Join SurveyMonkey, the leading platform for surveys and forms. Our user-friendly design paired with powerful capabilities caters to a wide array of business needs, from customer experience and employee engagement to market research and payment solutions. With our AI-driven technology, it's like having a team of expert researchers at your disposal.
Trusted by millions, ranging from startups to Fortune 500 companies, SurveyMonkey empowers teams to gather insights and make informed decisions that foster growth and enhance user experience. Learn more about us at surveymonkey.com.
Your Role
We are on the lookout for a skilled Zuora Developer to take on a hands-on role supporting subscription billing and revenue automation. You will focus on implementing, configuring, enhancing, and maintaining Zuora Billing and its integrations, particularly with Salesforce. While industry experience is flexible, practical knowledge of Zuora Billing is essential. Please note that this role operates within the U. S. Central Time Zone.
Your Responsibilities
- Configure, customize, and maintain Zuora Billing, including product catalog, rate plans, subscriptions, invoicing, taxation, payments, and associated workflows.
- Collaborate across departments such as Sales, Finance, RevOps, and Engineering to support and optimize the SaaS subscription and order-to-revenue lifecycle.
- Resolve end-to-end order-to-revenue issues through troubleshooting, root cause analysis, and implementation of sustainable solutions.
- Develop and maintain Zuora workflows, notifications, custom fields, data mappings, and Salesforce integrations, including data migration tasks.
- Participate in Agile/Scrum ceremonies and ensure system changes adhere to best practices, compliance standards, and internal governance requirements.
What We Seek
- A minimum of 1 year of hands-on experience configuring, customizing, and supporting Zuora Billing in a production environment.
- Familiarity with Zuora Orders and Orders API.
- Experience in crafting solution documents, proof of concepts (POC), and troubleshooting.
- Knowledge of quote-to-cash and financial systems such as Zuora, Salesforce (including CPQ), NetSuite, or RevPro.
- Experience conducting demos and design walkthrough sessions with various teams and stakeholders.
- A bachelor’s degree in a relevant field is preferred.

