Workstation Support Engineer

About the CompanyTelemetrio is a leading analytics service for Telegram channels. We empower businesses and content creators to understand their audience better and enhance communication effectiveness through data insights. Our product is trusted by thousands of teams worldwide.Your Role AwaitsAs a Support Manager, you will be the first point of contact for our users. Your role will involve assisting them in maximizing product usage, addressing their inquiries, and gathering feedback that influences the service's development.

Join our dynamic team as a Support Service Manager at Quantum-Systems, located in the heart of Kyiv. This role requires your presence in the office 3-4 days a week, as we believe in the power of collaboration. For your convenience, we offer a shuttle service from the nearest metro station.You will have the flexibility to choose between two shifts: either 9:00 AM to 6:00 PM or 2:00 PM to 11:00 PM (the late shift can be completed from home).As a Support Service Manager, you will be pivotal in providing exceptional support to our clients who utilize our cutting-edge Unmanned Aerial Vehicles (UAVs) in critical operations. Your dedication will contribute significantly to customer satisfaction and operational excellence.Your Daily Responsibilities Will Include:Delivering user support through inbound chats and calls.Identifying client issues and documenting cases in our CRM system.Analyzing user challenges and providing effective solutions.Coordinating with other departments to resolve user issues and prepare reports for pertinent teams.Preparing necessary documentation for the receipt and issuance of UAVs and components for repair.Drafting reports and liaising with the manufacturer regarding incidents.

We are seeking a dynamic IT Support Lead to oversee and enhance our comprehensive IT support operations across various levels, including Level 1 (HelpDesk), Level 2 (Infrastructure), and Level 3 (Applications & Corporate Systems).This pivotal role emphasizes service reliability, an exceptional user experience, and operational excellence, ensuring seamless support in:End-user services and HelpDesk operationsCore IT infrastructureBusiness-critical applications (CRM, HR, recruitment, internal tools)As the lead of a cross-functional support team, you will serve as the primary coordination point among users, engineering teams, and external vendors.

SFORS is a trading company with two decades in the global financial markets. The team focuses on proprietary trading, trader development, and in-house technology. SFORS trades exclusively with its own capital and does not seek outside investment. Role Overview The IT Support team in Kyiv is hiring an L1 Support Specialist. This is a full-time, on-site position. Location: Kyiv, Ukraine Work hours: 10:00 AM – 6:00 PM (Kyiv time) Work format: On-site What You Will Do Handle ServiceDesk requests: manage, prioritize, classify, and escalate tickets to L2 following SLA guidelines. Prepare equipment and set up workspaces for new employees, including OS and software installation. Install, configure, and troubleshoot both hardware and software. Maintain workstations: update systems, replace components, and perform routine technical maintenance. Diagnose and repair PCs, and coordinate service maintenance as needed. Support peripheral devices such as printers, scanners, and conference systems. Keep accurate records of issued and returned equipment for asset management. What We Look For Solid understanding of PC hardware and general computer technology. Administrative-level experience with Windows 10/11 and MacOS. Hands-on experience with ServiceDesk systems. Basic knowledge of networking (TCP/IP, routing, and configuring network equipment). Experience setting up and supporting peripheral devices. English at A2 level or above. Strong customer focus and communication skills. Disciplined, reliable, and collaborative team player. Benefits Access to corporate housing in Dubai for up to 2–3 weeks per year, available for vacations, business trips, and similar needs.

Hello!We are SFORS — a trading company where traders achieve success!We specialize in trading on global financial markets and are one of the key players in the prop trading sphere and leaders in the pre-market sector.For 20 years, the company has thrived in the stock market, thanks to substantial investments in trader development, trading technologies, progressive risk management models, and the creation of effective trading strategies—all designed to help traders succeed.SFORS operates solely with its own funds and does not involve external investments.We are looking for a L1 Support Specialist to join our IT Support team.Work Schedule: day shifts (10:00-18:00) and evening shifts (15:00-23:00)The company provides taxi reimbursement for evening shifts.Main Responsibilities:ServiceDesk Request Handling: Prioritization, classification, and escalation of requests to L2 according to SLA.User Onboarding: Preparing equipment for new employees, installing OS, software, and configuring workstations.Hardware and Software Support: Installation, configuration, and troubleshooting of hardware and software.Workstation Maintenance: System updates, component replacement, and technical upkeep.PC Diagnostics and Repair: Identifying issues, repairing, and organizing service maintenance.Peripheral Support: Assisting with printers, scanners, conference systems, and other equipment.Asset Management: Tracking issued and returned equipment, ensuring data accuracy.Candidate Requirements:Deep understanding of PC hardware and computer technology principles.Proficient in Windows 10/11 and MacOS at an administrative level.Experience with ServiceDesk systems.Basic knowledge of networking technologies (TCP/IP, routing, network equipment configuration).Experience in configuring and supporting peripheral devices.English proficiency at A2 level or higher.Client-oriented with excellent communication skills.Disciplined and able to work collaboratively within a team.We Offer:Opportunities for professional growth and development.A supportive work environment with a focus on innovation.

Join our dynamic team at Kyivstar as an FTTB Technical Support Specialist. In this role, you will be responsible for providing exceptional technical support for our Fiber to the Building (FTTB) services. You will assist customers with troubleshooting issues, ensuring their connectivity and satisfaction. Your expertise will help us maintain our reputation as a leading telecommunications provider.

Become a part of Ajax Systems, a pioneering force in the realm of advanced wireless security solutions with integrated smart home technology. As a comprehensive organization, we excel in transforming innovative concepts into groundbreaking products, from initial development to mass production.With an extensive portfolio of over 170 devices, the Ajax range protects properties against intrusions, fires, and water damage, while also offering effortless management of electrical devices. Our state-of-the-art solutions have garnered Europe’s highest security accolades, affirming our status as a trusted leader in the industry.Ajax represents a remarkable Ukrainian success story, driven by unwavering resilience and limitless ambition. Currently, we safeguard more than 1,800,000 users across 170 countries globally. As we continue to flourish, we are on the lookout for enthusiastic individuals to join our ranks and support our ongoing expansion.We are thrilled to announce an opening for a Support Engineer who possesses a strong command of the English language. In this pivotal role within our dedicated support team, you will provide exceptional customer assistance to clients worldwide, ensuring around-the-clock support through various communication channels. We take pride in our multilingual capabilities, which empower us to swiftly address and resolve user inquiries.

D-ploy is a dynamic IT and Engineering Solutions provider operating across the EMEA region, including Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA. We take pride in offering innovative and superior services to a diverse range of industry-leading clients. Through building trusted partnerships within the IT community, we enhance our customers' IT productivity and contribute to their overall success and value.We are seeking engaging, flexible, and solution-oriented individuals eager to join a rapidly growing international organization. If you want to create value where IT matters, we want to hear from you!Key ResponsibilitiesDeliver technical assistance and troubleshooting for computer hardware, software, mobile devices, and various tech tools.Provide first and second level technical support through calls, tickets, and user interactions.Respond promptly to IT-related inquiries from end-users.Document all end-user interactions accurately in the customer ticket system ‘Service Now’ (e.g., incidents, requests).Create, maintain, and utilize knowledge articles.Conduct IT onboarding training sessions for new employees.Participate in continuous improvement initiatives.

Join our dynamic team at Wix.com as an IT Support Engineer where you will be instrumental in delivering exceptional IT support and overseeing IT operations for our diverse workforce across multiple locations. Your expertise will be vital in sustaining our IT infrastructure, maintaining an accurate inventory, and facilitating smooth onboarding and offboarding experiences for our employees.In this role, your responsibilities will include:Delivering professional IT support to employees both in Kyiv and remotely.Monitoring and addressing IT Helpdesk requests in accordance with established SLAs.Managing the IT equipment inventory efficiently.Coordinating onboarding and offboarding procedures, including those for remote employees.Overseeing and maintaining audiovisual equipment for onsite events and meeting rooms.Performing endpoint installations, upgrades, and troubleshooting across Windows, MacOS, and Linux operating systems.This position is primarily office-based, with the potential for a hybrid work arrangement (4+1).

Join Our Team as a Technical Product Support Specialist!Base44 is actively seeking enthusiastic and proactive individuals based in Kyiv to fill a crucial role in our team. This position offers an exciting opportunity to contribute to an innovative start-up environment, working collaboratively with a dynamic group of professionals.As a Technical Product Support Specialist, you will be at the forefront of our operations, delivering exceptional technical support to our users. Your responsibilities will include:Providing advanced technical solutions to Base44 users, which encompass remote system access, diagnostics analysis, and troubleshooting of network or database issues.Implementing effective fixes, workarounds, and configuration adjustments to restore system functionality.Identifying, documenting, and promptly escalating bugs to ensure they are resolved swiftly.Monitoring user experience trends and advocating for rapid solutions.Collaborating closely with the product team to gain insights into features, functionality, and potential user pain points.Documenting and clearly articulating technical issues to developers, including detailed steps for replication.

Join Playson as a Support System Administrator and be a part of a dynamic team in our Kyiv office. Playson is a leading B2B game provider with over 13 years of experience, recognized globally for our innovative solutions in the regulated European markets. Our commitment to excellence drives us to continuously enhance our portfolio and uphold the highest standards in technology, design, support, and interoperability.In this pivotal role, you will provide essential technical support to our global employees, ensuring smooth operations and a seamless work experience.

Our Mission and VisionAt Solidgate, we strive to empower visionary entrepreneurs in building exceptional digital businesses. Our goal is to provide the financial infrastructure that innovators deserve, positioning ourselves as the #1 payments orchestration platform globally. We seek team members who are big thinkers, take ownership, and exhibit curiosity and determination in all their endeavors.About the RoleAs a member of our Customer Support team, you will serve as the primary point of contact for merchants and partners worldwide, delivering prompt and thoughtful assistance when it counts the most. You will be the voice of our customers, collaborating closely with our product and engineering teams to enhance customer experiences and ensure exceptional service remains at the forefront of our operations.We are in search of a dedicated Customer Support Agent who takes charge of customer inquiries, goes the extra mile to find solutions, and helps shape our approach to customer support on a daily basis.Working with us, you will enjoy:Diverse tasks without routine monotony;Opportunities to delve into the intricacies of the payments landscape;Experience with a complex B2B fintech product;The chance to develop professionally in a challenging environment.Your ResponsibilitiesAddressing incoming Level 1 support requests;Ensuring compliance with Service Level Agreements (SLAs) and maintaining timely communication;Providing clear, concise, and professional feedback to clients;Tracking recurring questions and proposing improvements for our knowledge base.Qualifications NeededBachelor’s or Master’s degree, completed or in progress;Strong analytical abilities;Skill in prioritizing tasks and managing multiple requests at once;Upper-Intermediate level English proficiency or higher.Preferred QualificationsBasic understanding of SQL;Prior experience in customer support roles.

About the Role Swarmer is hiring a Level 3 IT Support Engineer in Kyiv. This position plays a key part in keeping our IT systems running smoothly and supporting both our internal teams and clients. The work centers on solving advanced technical problems, improving infrastructure, and making sure day-to-day technology operations stay reliable. What You Will Do Troubleshoot and resolve complex IT issues across hardware, software, and networks Work closely with other teams to address technical challenges and deliver solutions Implement improvements that boost efficiency and user satisfaction Support ongoing maintenance and enhancement of IT infrastructure Who We’re Looking For Experienced in IT support at Level 3 or similar senior technical roles Comfortable handling advanced troubleshooting and escalated incidents Collaborative approach when working with cross-functional teams Strong interest in technology and continuous improvement Location This role is based in Kyiv.

Are you the person who can always find a solution, no matter the situation? Can you simplify even the most complex questions? If so, this opportunity is perfect for you!Join SupportYourApp, an international company dedicated to creating a truly WOW experience for our clients.Become a part of our supportive team where trust and growth are prioritized.Let’s create something amazing together!Your Responsibilities:Engage with customers via chat, phone, and email to assist, resolve issues, and provide support (and sometimes save the day) Research information from open sources — you will become a master at quick and accurate research.Create a fantastic experience for every client with care, attention, and a sprinkle of service magic Adhere to information security principles while handling confidential data — trust comes first.Collaborate with a multicultural team of professionals from various fields — there’s always someone to share experiences and jokes with.We are looking for someone who thrives on helping others. If this sounds like you, great! Additionally, it would be awesome if you:Are fluent and proficient in written and spoken Ukrainian;Can explain complex topics simply and concisely;Have experience in customer communication (in-store, online, or via DMs);Enjoy digging into details and finding answers when others have given up;Can maintain focus and not get lost in multitasking;Have a positive attitude and a strong sense of responsibility If you are also comfortable with English, know what a CRM is, or have monitored tickets on Booking/Skyscanner, that’s a plus! We offer you:A flexible schedule (morning, day, evening, and night shifts) with the ability to adapt in case of air alerts, emergencies, or during training;A creative and unique art office in Kyiv near Vasylkivska metro station (feel the atmosphere! https://officesnapshots.com/2021/04/28/supportyourapp-offices-kyiv/) equipped with everything necessary for work during blackouts;Safety measures — a shelter equipped with everything needed during air alerts;Taxi cost reimbursement in case of emergencies;Compensation in USD;Performance-based KPI bonuses;A referral bonus for inviting friends;Paid intensive training;Management invested in your progress and long-term collaboration;

Join NielsenIQ as a Retail Sales Support Associate and become a pivotal part of our dynamic team in Kyiv. In this role, you will assist in driving retail sales initiatives, providing exceptional customer service, and supporting our sales team in achieving their goals. Your contributions will help us maintain our commitment to delivering accurate and insightful data to our clients in the retail sector.

Join our dynamic team as an Operations Support Specialist at Kyivstar, where you will play a pivotal role in enhancing our technical processes. This position offers a unique opportunity to work on various operational tasks that ensure the smooth functioning of our services.

Join our dynamic team in Kyiv, where you will be required to work in the office 3-4 days a week, as we do not offer full remote work. A convenient shuttle service is available from the nearest metro station.As a Technical Support Specialist focusing on UAV technology, you will immerse yourself in complex technical challenges, analyze data, and understand the intricacies of our systems. Your role will involve investigating incidents, analyzing system behavior, and collaborating closely with our R&D team to troubleshoot and enhance our products.Prior experience with UAVs is not necessary; we value your curiosity, analytical mindset, and capability to deconstruct complex systems.Your Daily Responsibilities:Thoroughly investigate technical incidents to identify root causes.Test hypotheses and identify bugs.Work with telemetry, logs, and system-level data.Collaborate with engineers and R&D teams to resolve issues.Document findings and share insights with the team.Assist in escalations and support the team with complex cases.

Quantum Systems is at the forefront of pioneering unmanned solutions that revolutionize operations across air, land, and sea. Our innovative systems, ranging from advanced aerial drones to robust underwater and ground platforms, integrate state-of-the-art hardware with AI-enhanced software, ensuring seamless control and real-time data insights. With a commitment to excellence, we serve a diverse array of clients in defense, security, and the public sector worldwide, consistently redefining mission versatility and operational performance.Since 2022, we have proudly supported Ukraine with our local office.As an IT Support Specialist, you will play a crucial role in maintaining the stability and security of our network environment, ensuring our technological infrastructure operates at peak performance.This is a full-time office position. Candidates must be based in Kyiv.Your Daily Responsibilities:Develop and manage wired and wireless networks while guaranteeing network security.Configure essential network IP services including DNS, DHCP, SMTP, SSH, and FTP.Set up and oversee network protocols and technologies such as TCP/IP, VPN (IPsec, SSL), BGP, OSPF, EIGRP, NAT, Port-security, QoS, VLAN, and STP.Support and configure network equipment from leading brands such as MikroTik, Ubiquiti, Cisco, and FortiNet.Implement and maintain video surveillance systems from manufacturers like Hanwha, Dahua, and Hikvision.Manage firewalls and IDS/IPS systems to enhance security.Provide user support through remote access tools like RDP, TeamViewer, and Anydesk.Monitor and analyze network traffic using specialized analytical tools.

About Resorcer.com Resorcer.com is a Ukrainian engineering company working as part of an international engineering and manufacturing group. The Kyiv office serves as a key hub for daily operations and collaboration with global partners. Role Overview The Business Assistant / Office Manager will support executive leadership, oversee office operations, and coordinate activities across departments. This position is central to keeping the Kyiv office organized and responsive to both local and international needs. Main Responsibilities Provide executive assistance to senior management Manage daily office operations and supplies Coordinate internal processes and administrative workflows Facilitate communication between Kyiv staff and global stakeholders Support operational efficiency across teams What We Look For Strong communication skills Attention to detail and organizational ability Experience handling multiple priorities Comfort working in a high-stakes environment Ability to collaborate with both local and international colleagues Location and Schedule This is a full-time, on-site role based in downtown Kyiv.