Workplace Experience Associate

We are seeking a dynamic and detail-oriented Workplace Experience Specialist to join our team in Boston, Massachusetts. In this role, you will be responsible for enhancing the overall employee experience within our workplace. You will collaborate with various departments to ensure that our office environment fosters productivity, collaboration, and well-being.Your primary duties will include managing office facilities, coordinating events, and implementing employee engagement initiatives. You will be the go-to person for all workplace-related inquiries and will work to create a welcoming atmosphere that supports our diverse workforce.

Maven AGI develops an enterprise AI platform that helps businesses improve customer service through conversational AI agents. Founded in July 2023 by leaders from HubSpot, Google, and Stripe, Maven connects fragmented systems and unifies knowledge sources to enable smarter, autonomous support. The company’s goal is to let people focus on creative work and relationship-building while AI handles complex, repetitive tasks. At Maven’s Boston headquarters, the Workplace Experience Manager shapes the in-office atmosphere and ensures daily operations run smoothly. This in-person position reports to the People team and typically requires being on site 3–4 days per week, with flexibility to increase to 5 days as needed. What you will do Oversee daily operations of the Boston office so employees have what they need to work effectively. Build and maintain relationships with building management and vendors, including catering, cleaning, maintenance, and security partners. Manage mail and package logistics, coordinating all incoming and outgoing deliveries. Keep the office organized, handling seating plans, facilities projects, and general upkeep.

About Us:At Industrious, we are the leading premium workplace-as-a-service provider, celebrated for our exceptional work environments. Our mission revolves around crafting great days for teams of every size and stage, including our own. We understand that the essence of a fulfilling workday lies in the people you collaborate with and the challenges you tackle together. We seek individuals who thrive on innovative thinking and excel in a truly cooperative atmosphere. As a united team, we champion fresh ideas and celebrate every achievement. We are passionate about making a significant difference in our members' workplace experiences.We believe that authentic selves foster great days at work. Embracing diversity of perspectives, backgrounds, and ideas is vital to our success in delivering outstanding workplace experiences for our members and for each other. At Industrious, we are dedicated to nurturing an inclusive and respectful environment that values your individuality and uniqueness. You are appreciated for who YOU are. We honor our team members as individuals capable of achieving remarkable outcomes when we collaborate as one.Recognized as one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and featured among Forbes’ Best Startup Employers, we take pride in our accomplishments.To explore more, visit www.industriousoffice.com/careers.About the Position:This is an in-person hospitality role, requiring presence on-site 5 days a week. Candidates must reside within a reasonable commuting distance of Boston, MA. Our compensation package includes attractive commuter benefits!As a Member Experience Associate at Industrious, you will be pivotal in shaping the member experience, striving to create great days for everyone who enters our office. While no two days may look the same, here’s a glimpse of your responsibilities:You will be the first point of contact as you prepare the office for the day by brewing coffee, laying out breakfast, and restocking shared amenities.Proactively manage inventory and take ownership of ordering supplies for your location.Design and execute captivating events, paying meticulous attention to detail in signage and presentation.Ensure a seamless and memorable first day for new members by integrating them into various systems.Assist members with any IT or WiFi challenges they may encounter.

About the Company:Industrious stands as the leading provider of premium workplace-as-a-service solutions and is recognized for offering the highest-rated workplaces in the industry. Our mission centers on fostering exceptional workdays for teams across various sizes and stages, including our own. We believe that the essence of a great workday lies in the people alongside you and the challenges you tackle together. We seek individuals who think innovatively and flourish in a genuinely collaborative environment. We value fresh ideas and celebrate every success as a team. Our goal is to make a significant impact on the workplace experiences of our members.At Industrious, we believe that great days begin with authentic self-expression at work. The diversity of backgrounds, thoughts, and ideas is crucial for our success in creating exceptional workplace experiences for our members and for one another. We are dedicated to cultivating an inclusive and respectful atmosphere where individuality and uniqueness are cherished. You are recognized for who YOU are. We honor our team members as unique contributors who can achieve remarkable outcomes when collaborating as one cohesive unit.We take pride in being acknowledged as one of America’s 500 fastest-growing companies by Inc. Magazine in 2020 and recognized as one of Forbes’ Best Startup Employers.To explore more, visit www.industriousoffice.com/careers.About the Role:This is an in-person hospitality role, requiring presence on-site 5 days a week. Candidates must reside within a convenient commuting distance of Boston, MA. To assist with commuting, our compensation package offers excellent commuter benefits!As a Member Experience Manager, you will be the primary problem solver, momentum creator, and experience architect for our members. You’ll be the essential connector and a familiar face in the community. Managing your own location, you will leverage your business acumen to streamline details and communications for seamless operations. You can engage confidently with executives and are unafraid to ask questions when needed. Your enthusiasm for networking within the broader business ecosystem is evident. You take pride in representing Industrious in your local market, actively seeking potential members to provide them with an outstanding workday experience. Your innate curiosity drives your success in our consultative sales approach, allowing you to identify and address the unique needs of individuals. You orchestrate remarkable events and appreciate the hard work required behind the scenes to make them happen. Your passion for helping others is evident in everything you do.

Join Klaviyo as the Workplace and Real Estate Operations Lead, where you will play a pivotal role in shaping our office environments and real estate strategies. You will be responsible for overseeing the daily operations, optimizing space utilization, and ensuring a productive and engaging workplace for all employees.Your leadership will be vital in managing vendor relationships, driving cost efficiencies, and implementing innovative solutions that enhance our workplace culture. Collaborating with various teams, you will help create spaces that foster collaboration, creativity, and inclusivity.

Join Klaviyo as a Senior Product Manager specializing in AI and Workplace Automation. In this pivotal role, you will drive the development and implementation of innovative AI solutions that enhance workplace efficiency and transform user experiences. Collaborate with cross-functional teams to define product vision, prioritize features, and deliver exceptional products that meet the evolving needs of our customers.

Join Our Team! George P. Johnson Experience Marketing is excited to announce an opening for an Experience Strategist in our dynamic and expanding team! This position is hybrid, requiring attendance at either our Boston or New York City office at least 2 days per week. Your Impact As an Experience Strategist (XS), you will be instrumental in developing and implementing strategies for a diverse array of projects, such as proprietary events, activations at third-party trade shows, product or service roadshows, and seller enablement initiatives. Your primary focus will be understanding the needs of attendees, whether in-person or virtual, and creating tailored solutions that drive engagement and action on behalf of our clients. This role is essential at GPJ, and you will be a valued member of both the client and agency teams. You will cultivate and sustain 'Trusted Advisor' relationships with creative, account, and client teams, encouraging a culture of collaboration and trust. Your responsibilities will include formulating comprehensive experience strategies that integrate physical, digital, social, and mobile components. Additionally, you will be tasked with creating reusable templates that encapsulate best practices in strategy, research, planning, and analytics, enhancing our approach across various accounts. A key aspect of your role will be to develop clear and compelling creative briefs that inspire innovative ideas for both you and your internal partners in 2D and 3D design. You will engage actively in ideation sessions aimed at brainstorming and concept development, collectively crafting inventive solutions. Furthermore, you will take the initiative to research and explore new experience strategies, technology-driven engagement methodologies, and industry-leading practices. This commitment will enhance our capacity to advise clients and internal teams while fortifying our strategic recommendations. Your role will also include conducting research and planning activities related to experiential marketing solutions, which may include workshops, stakeholder interviews, and program audits. Moreover, you will play a vital role in auditing and analyzing events to provide valuable insights. Your ability to lead client discussions and presentations, both in-person and via phone, will be crucial in effectively communicating our strategies and recommendations. Your strong creative aptitude will be paired with exceptional verbal skills, which include writing, presentation, and facilitation development, as well as a refined appreciation for 2D and 3D design elements.

Teamwork makes the stream work. Roku is transforming the way the world watches televisionRoku stands as the leading TV streaming platform across the U.S., Canada, and Mexico, with ambitions to power every television globally. We were pioneers in bringing streaming technology to the TV. Our mission is to be the ultimate TV streaming platform that connects the entire television ecosystem. We bridge consumers with their favorite content, empower content creators to build and monetize vast audiences, and offer advertisers unique tools to engage effectively.From day one at Roku, you will make significant contributions in a fast-growing public company where every voice matters. This is your chance to delight millions of TV streamers around the globe while gaining meaningful insights across various disciplines. Position OverviewThe Ad Experiences team focuses on the critical balance between revenue generation and viewer satisfaction. As an Associate Product Manager (APM), you will define user interactions with advertisements across our diverse ecosystem, including mobile applications, web interfaces, and video platforms. You will work on innovative native and interactive ad formats that deliver value to advertisers while ensuring a top-notch user experience.This role is tailored for early-career professionals eager to grasp the technical nuances of ad technology while cultivating a strong product sense for consumer-facing features.For candidates in Massachusetts, the estimated annual salary for this position ranges from $150,000 to $200,000. Compensation packages are tailored to individual candidates, taking into account skills, certifications, and specific geographic location. This role includes eligibility for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

Join our dynamic team at Flywire as a Payment Experience Associate I. We are seeking a motivated Portuguese-speaking individual who is passionate about enhancing client and payment experiences. In this role, you will engage directly with clients, providing them with exceptional support and guidance throughout their payment journey.As a crucial member of our Client & Payment Experience department, you will collaborate with various teams to ensure our clients receive the best service possible. Your expertise in payment processes and your ability to communicate effectively in Portuguese will be key in delivering outstanding client satisfaction.

OverviewWe are launching the Product Experience (PX) function at our Boston office and are seeking a visionary leader to spearhead this initiative. As the founding PX Captain, you will be responsible for assembling and nurturing a local PX team, establishing our campus talent pipeline, and ensuring that every user in the Americas enjoys the exceptional quality of experience that our European team currently provides. This role is ideal for someone who is well-integrated into the Boston ecosystem and possesses an entrepreneurial mindset to create something impactful from the ground up.Why Join Lovable?Lovable empowers individuals and organizations to create software using any programming language. From solo entrepreneurs to Fortune 100 companies, millions rely on Lovable to rapidly turn their raw ideas into tangible products. As a pioneer in a transformative shift in software development, this is a unique opportunity for you to redefine how the digital landscape operates. Our platform is already utilized by over 2 million users across 200+ countries, and we are just getting started.We are a compact, highly skilled team committed to building a company that defines a generation from our headquarters in Stockholm. We prioritize extreme ownership, rapid execution, and collaborative low-ego teamwork. We seek passionate individuals who are eager to make a significant impact.

Join Our Team as a Product Experience SpecialistLovable is on the lookout for enthusiastic Product Experience Specialists to help us establish our first Americas hub in Boston. In this pivotal role, you will provide exceptional support to our users, gather valuable product insights from real interactions, and contribute to the development of a new PX team that enhances our Americas operations. This position is perfect for individuals who are passionate about user experience and product innovation, enjoy solving complex challenges, and aspire to be part of a transformative company redefining software development.This role can be part-time or full-time and is ideally suited for students from Boston-area universities.Why Choose Lovable?At Lovable, we empower anyone to create software in any programming language. Our platform is utilized by a diverse range of users, from solo entrepreneurs to Fortune 100 companies, enabling millions to turn innovative ideas into functional products quickly. We are leading a transformative wave in software creation, offering you the unique chance to reshape the digital landscape. With over 2 million users across 200+ countries leveraging Lovable for business launches, workflow automation, and idea realization, our journey is just beginning.We are a small, high-caliber team based in Stockholm, committed to building a legacy company. We prioritize ownership, rapid execution, and collaborative spirit. We are looking for individuals who care deeply about their work, deliver quickly, and are eager to make a significant impact.What We’re SeekingUser-Centric Approach: You are a natural advocate for users and continuously seek ways to enhance their experience, paying attention to the important details.Effective Communicator: Whether through brief chat messages or extensive bug reports, your communication is friendly, clear, and to the point.Proficient Problem Solver: You maintain composure under pressure, think logically through challenging situations, and act swiftly to resolve user issues, even when faced with the unknown.Bonus: Experience in B2C SaaS customer support is advantageous.Bonus: Familiarity with Lovable and other AI tools is a plus.Your ResponsibilitiesBecome a Lovable Authority: Gain a thorough understanding of every facet of our product.Deliver Outstanding Support: Address a variety of user inquiries promptly and warmly across US time zones.Diagnose and Escalate Issues Effectively: Investigate bugs and unexpected product behavior, collaborating with the engineering team as necessary.

Join our innovative team at Lever as a Product Manager for Experiences and help shape the future of talent acquisition!At Lever, we are dedicated to revolutionizing the recruitment landscape. We partner with renowned brands like Netflix, Shopify, and Spotify to create cutting-edge hiring software that empowers organizations to attract and hire the best talent. Recognized as a top workplace in San Francisco and across the United States, we pride ourselves on our inclusive culture and commitment to our team members, whom we fondly refer to as 'Leveroos'.About The RoleIn your role as Product Manager, you will lead the charge in expanding our Experiences business, focusing on both in-person and online offerings. You will drive the product roadmap that emphasizes Host Tools, allowing us to connect passionate hosts with eager guests. This position requires collaboration with various departments, including research, data science, design, engineering, guest experience, operations, legal, policy, safety, marketing, and finance to ensure a holistic approach to product development.

Alpha Insight Inc. seeks a Client Experience Coordinator in Boston to support client relationships and ensure prompt, attentive service. This role centers on serving as the main point of contact for clients, handling their questions and requests, and keeping projects moving smoothly by partnering with internal teams. Key responsibilities Act as the primary contact for all client inquiries and requests Coordinate communication between clients and Alpha Insight Inc. teams Work with colleagues to address client needs and keep collaboration on track Maintain high service standards through careful attention to detail and a proactive mindset Role focus This position emphasizes clear communication, reliability, and a client-first approach. Success in this role means anticipating client needs and working closely with both clients and teammates to deliver consistent, high-quality service.

Join our dynamic team at Collabera as a User Experience Researcher in Boston! We are seeking an innovative and analytical individual who is passionate about understanding user needs and translating them into actionable insights. In this role, you will conduct user research, analyze data, and collaborate with design and product teams to enhance user experiences.

As an Employee Experience Manager at Klaviyo, you will play a crucial role in shaping the workplace culture and enhancing employee engagement. You will be responsible for designing and implementing initiatives that foster a positive work environment, promote employee well-being, and drive organizational success. Collaborating closely with cross-functional teams, you will ensure that our employees feel valued, supported, and empowered to thrive in their roles.

Accor Hotels in Boston seeks a Guest Experience Agent to help create a welcoming environment for every guest. This position serves as the first point of contact, ensuring each visitor feels valued from the moment they arrive to the time they depart. Professionalism and a friendly attitude are essential in every interaction. Key Responsibilities Welcome guests and guide them through check-in and check-out steps Address questions and requests from guests quickly and courteously Maintain attentive service throughout each guest's stay Contribute to a positive overall experience for all guests Role Overview This role centers on guest interaction and service. The Guest Experience Agent manages daily front desk operations, responds to inquiries, and supports a smooth process for arrivals and departures.

Join CarGurus, a leading online automotive marketplace, as we seek an innovative and driven Engineering Manager to enhance our Developer Experience team. In this pivotal role, you will lead and inspire a talented group of engineers, driving initiatives that enhance the tools and resources available to our developers, ultimately improving the quality and efficiency of our software delivery.Your leadership will be crucial in fostering a culture of collaboration and continuous improvement, ensuring our development teams are equipped with the best practices and technologies to succeed.

Role Overview CarGurus is hiring a Software Engineer II to focus on developer experience in Boston, Massachusetts. This position centers on making life easier for fellow engineers by improving the tools and frameworks they use every day. What You Will Do Work with cross-functional teams to identify and address pain points in the software development process Design and implement solutions that streamline workflows for engineering teams Build and maintain internal tools and frameworks that help teams deliver reliable, high-quality products About the Team This group collaborates closely with engineers across CarGurus to support efficient, effective software delivery. The focus is on practical improvements that make a real difference in daily development work.

About SimpliSafeAt SimpliSafe, we are dedicated to a straightforward mission: ensuring that every home is secure. We believe that safety should be accessible, intelligent, and effortless for all. Over the past decade, we have transformed home security through innovative hardware, professional monitoring, and a customer-centric philosophy. As we continue to expand our subscription services, enhancing customer engagement, retention, and sustainable revenue growth is pivotal to our long-term success.We promote a hybrid work environment that allows our teams to balance their time effectively between the office and home. Our hybrid model encourages collaboration in our modern office on two core days, usually Tuesday, Wednesday, or Thursday, with the flexibility to work remotely the rest of the week. This approach allows us to maximize productivity while enjoying the best of both worlds.Why Join Us?We are experiencing tremendous growth and success, which is why we are seeking intelligent, talented, and humble individuals who align with our values to help us revolutionize the home security industry and tirelessly pursue our mission of safeguarding every home.Role OverviewWe are looking for a Director of Product to spearhead Experience Strategy—a critical function responsible for shaping SimpliSafe's long-term product vision and delivering significant new features within our integrated product and customer marketing lifecycle organization. This role focuses on a 12-month-plus horizon, envisioning the future of the SimpliSafe protection experience, developing a strategic roadmap, and overseeing the successful launch of new capabilities. Once a new feature is implemented—be it a new service, a revamped experience, or an advanced intelligence feature—the Director will collaborate with the Revenue & Retention team to enhance and optimize it in alignment with subscriber value objectives.You will not only be tasked with strategic planning but also with executing the vision. Your contributions will manifest as tangible product features that the Activation & Adoption and Revenue & Retention teams can market, rather than mere presentations or frameworks. Success in this role means establishing a clear long-term direction for the organization, ensuring timely delivery of major capabilities, and achieving the customer lifetime value outcomes these capabilities are designed to support.Collaboration will be key as you work closely with the Director of Revenue & Retention, who manages in-market performance, and the Director of Activation & Adoption, who focuses on the initial subscriber experience, ensuring that all three areas contribute to a cohesive and differentiated protection experience.