company

Waiter/Waitress at TOCA Social | London

toca-socialLondon, England, United Kingdom
On-site Part-time £12.21/hr - £20/hr

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Experience Level

Entry Level

Qualifications

We are looking for enthusiastic individuals who possess a customer-centric mindset, are adaptable, and thrive in a fast-paced environment. Previous experience in hospitality is an advantage but not essential, as we offer comprehensive training.

About the job

TOCA Social brings together dining, entertainment, and a football-inspired atmosphere at The O2 in London. Since opening in 2021, the venue has grown quickly, with new sites planned in Birmingham, Westfield London, Dallas, and Mexico over the next two years.

This is a place where everyone is welcome, whether or not football is your thing. The team values energy, enthusiasm, and a genuine focus on guest experience.

Role Overview

The Waiter/Waitress role at TOCA Social centers on delivering memorable service and helping guests enjoy every aspect of their visit. The position offers the chance to cross-train in other departments, supporting both personal development and career progression.

Key Details

  • Location: TOCA Social, The O2, Peninsula Square, SE10 0DX, London
  • Reports to: Hospitality Manager
  • Hours: 15 hours per week (evening and weekend availability required)

What You Will Do

  • Welcome guests and guide them throughout their dining experience
  • Take and serve orders, maintaining engagement and attention to detail
  • Demonstrate TOCA Social’s boxes and uphold service standards
  • Handle guest inquiries and bookings in person and over the phone, with an emphasis on upselling
  • Oversee cloakroom and boot room operations when needed
  • Present food and drink menus, offering tailored recommendations
  • Spot opportunities to surprise and delight guests
  • Keep all guest-facing areas clean and well-presented
  • Process transactions accurately and remain accountable for sales
  • Communicate clearly with teammates to ensure smooth service
  • Monitor and maintain stock levels for guest access
  • Support kitchen and bar teams as required

Benefits

  • Hourly rate of £12.21 plus service charge (potential to earn up to £20 per hour OTE)
  • Free access to TOCA games
  • Significant discounts on food and drink
  • Complimentary meals during shifts
  • Local retail and hospitality discounts
  • Teammate Assistance Programme with free counseling sessions
  • Career progression opportunities as the company expands

About toca-social

TOCA Social is redefining the dining and entertainment landscape with its innovative concept focused on football. Our venues not only provide delicious meals but also interactive experiences that encourage guests to engage in the action. Join us on this exciting journey as we expand our footprint across the UK and beyond!

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