About the job
About Vapi:
At Vapi, we are pioneering the transition to voice as the primary interface for human interaction with technology.
Our platform stands out as the most customizable solution for deploying intelligent voice agents.
In just two years, we have attracted over 600,000 developers, welcoming more than 2,000 new members daily.
Role Overview:
As our enterprise clients implement more sophisticated voice AI solutions, we are seeking a Senior Technical Advisor to provide the expert architectural guidance necessary for successful deployments.
This position is critical for driving expansion revenue and ensuring high-quality deployments, ultimately leading to enhanced customer satisfaction and success.
Responsibilities:
First 30 Days:
Gain an in-depth understanding of Vapi’s platform architecture, APIs, and common enterprise application scenarios.
Observe customer architecture meetings and analyze current deployment strategies.
Collaborate with Deployment Strategists and FDEs to familiarize yourself with existing scoping workflows and documentation practices.
Start participating in architecture reviews for ongoing enterprise projects.
Next 60 Days:
Lead technical scoping for new use cases, including the development of new agents, workflows, and integrations.
Create clear architectural diagrams and scoping documents to assist FDE teams in execution.
Conduct comprehensive architecture reviews to identify optimization possibilities and scalability challenges.
Work closely with SEs during complex sales processes to assess feasibility and facilitate seamless post-sale transitions.
After 90 Days:
Take full ownership of solution design for high-value enterprise clients.
Drive expansion revenue by uncovering architectural opportunities that align with commercial objectives.
Develop and share reusable architectural reference designs for future projects.

