Qualifications
• Hands-on experience with Cisco Call Manager, Cisco Unity, voice gateways, CUBES, SBCs, and Presence.• Deep understanding of ITIL processes.• Expertise in SIP, H323, and MGCP protocols.• Proficient in log and trace analysis and packet capture analysis.• Familiarity with Windows and Linux operating systems.• Experience with Cisco/Tandberg and Polycom video conferencing systems.• Strong customer service and communication skills.
About the job
We are seeking a skilled Voice Administrator with extensive hands-on experience in the configuration and troubleshooting of Cisco Call Manager, Cisco Unity, voice gateways, CUBES, SBCs, and Presence. The ideal candidate will possess a solid understanding of ITIL processes and will be an expert in SIP, H323, and MGCP protocols.
Key responsibilities include performing log and trace analysis, and analyzing packet captures as part of troubleshooting processes. Proficiency with both Windows and Linux platforms is required. Experience with Cisco/Tandberg and Polycom video conferencing platforms is also essential. Additionally, strong customer handling experience is necessary to ensure effective communication and support.
About Intersoft
Intersoft is a prominent global business and technology consulting firm, dedicated to serving consumer banks, wealth management firms, insurance companies, and investment banks. We also deliver risk management and compliance-related software products and services tailored for banking and financial services. Beyond finance, Intersoft extends its expertise to clients in telecommunications, pharmaceuticals, and manufacturing sectors. Our commitment is to cultivate a superior work environment that empowers all stakeholders—clients, employees, and partners—to realize their aspirations collectively as a cohesive team, encouraging everyone to push their boundaries to achieve the best outcomes.