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Virtual Relationship Manager at RAKBANK | Dubai

On-site Full-time

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Experience Level

Entry Level

Qualifications

Qualifications:Minimum 2 years of relevant experience in banking or financial services. Bachelor's degree in a related field. Strong communication skills, both verbal and written. Proven sales skills with a knack for identifying and capitalizing on business opportunities. Expertise in relationship management with a client-focused approach. Excellent analytical and decision-making capabilities. Ability to juggle multiple clients and tasks efficiently while following internal protocols.

About the job

As a Virtual Relationship Manager at RAKBANK, you will oversee a diverse portfolio of client relationships, ensuring exceptional service and customized financial solutions that align with their individual needs. You will serve as the primary liaison for clients, providing expert advice, resolving issues, and cultivating enduring relationships.

Key Responsibilities

  • Meet and exceed sales and service goals while maintaining compliance with risk standards.

  • Regularly assess customer portfolios to uncover business prospects and promote financial products.

  • Foster and manage client relationships, delivering outstanding service in line with client expectations.

  • Offer specialized advice and address customer inquiries to ensure high satisfaction levels.

  • Complete all tasks with accuracy, adhering to banking policies and regulations.

  • Work collaboratively with internal teams such as compliance, operations, and business support to enhance process efficiency.

  • Exhibit professionalism and integrity in alignment with the Staff Code of Conduct.

Candidate Profile

  • We are looking for a proactive, results-oriented individual who:

  • Has a minimum of 2 years of experience in banking or financial services focused on relationship management.

  • Holds a Bachelor's degree in a relevant field.

  • Demonstrates excellent problem-solving and strategic decision-making abilities.

  • Can independently manage responsibilities while effectively collaborating with internal teams.

  • Is knowledgeable about banking processes and compliance standards.

About RAK Bank

RAKBANK, officially known as the National Bank of Ras Al-Khaimah, is a Public Joint Stock Company established in 1976 in the United Arab Emirates. As one of the country's oldest banks, RAKBANK offers a wide range of retail and corporate banking services, including personal and business banking, credit cards, loans, investment services, and wealth management. Recently, RAKBANK has been recognized as one of the world's best banks by Forbes ME (2022) and awarded UAE's SME Bank of the Year by the Asian Banking and Finance Awards. The bank has achieved notable profitability and maintained a low cost of risk since 2015, alongside substantial growth in its acquiring business, card spending, and business loans. RAKBANK is also committed to sustainability, working with Honeywell to reduce its energy consumption.

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