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Virtual Receptionist (Remote Work)

Groupe MalOPlus™ Inc.31 Boulevard Samson, Laval
Remote Contract

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Experience Level

Mid to Senior

Qualifications

Project a professional image and excel in customer service. Ability to interact with professionalism and maintain a positive attitude at all times with clients, colleagues, and superiors. Excellent communication skills, team spirit, and the ability to solve problems constructively. Organized, proactive, self-sufficient, with good priority management and capable of multitasking. Quick learner with adaptability to change. Able to work effectively under pressure.5+ years of experience in a virtual office environment. Bilingualism in French and English is essential; Spanish and other languages are a plus.

About the job

Key Responsibilities:

  • Welcome clients via the virtual reception console, website, or email.
  • Provide courteous and professional responses to incoming calls, take messages, and identify client needs to take appropriate actions.
  • Act as a technical support resource for clients and colleagues by addressing their inquiries and informing them about the company’s services.
  • Serve as a key liaison between clients and Project Managers.
  • Plan and coordinate meetings and appointments.
  • Assist in day-to-day operations for the efficiency of the business.
  • Manage and update documents as necessary.
  • Perform any other tasks deemed relevant by the Director of Operations or the Human Resources Coordinator in alignment with the skills of the position holder.

About Groupe MalOPlus™ Inc.

Groupe MalOPlus™ Inc. specializes in providing business development services in accounting, administration, and marketing. Our mission is to assist small and medium-sized enterprises in exploring outsourcing solutions to minimize administrative and operational costs. We also offer independent professionals in telecommuting the opportunity to join a contractual work network. Groupe MalOPlus™ Inc. encompasses three companies operating under the MalOPlus™ brand, along with several sister companies managed under different brands, all owned by Groupe MalOPlus™ Inc. This position is for one of these subdivisions.

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