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Vice President of Service Delivery

Jahnel GroupSchenectady, New York, United States
On-site Full-time $155K/yr - $225K/yr

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Experience Level

Senior Level Manager

Qualifications

To be successful in this role, candidates should possess the following qualifications: Proven experience in strategic delivery management within a technology or consulting environment. Strong leadership skills with the ability to mentor and develop high-performing teams. Exceptional communication and interpersonal skills, capable of building relationships at all organizational levels. Analytical mindset with a focus on translating business needs into actionable strategies. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.

About the job

At Jahnel Group, we are dedicated to creating the ideal environment for software developers to thrive by connecting them with exceptional clients engaged in meaningful projects. We pride ourselves on delivering some of the most intricate and engaging applications for our diverse clientele across the nation.

Recognized among the INC 5000 as one of the fastest-growing companies, we maintain a close-knit team of over 100 employees. As our organization continues to expand, we are in search of a Vice President of Service Delivery to enhance our delivery capabilities.

Who We Are Seeking

We are looking for an accomplished leader who embodies both strategic vision and operational expertise. The VP of Service Delivery will be responsible for overseeing the complete client delivery lifecycle for their assigned portfolio, guaranteeing that every engagement is executed with excellence, profitability, and a focus on long-term client success.

This individual will possess extensive experience in strategic delivery management, a proven ability to nurture strong relationships across multiple levels of client leadership, and a history of achieving measurable business outcomes. The ideal candidate will adeptly balance overarching strategic initiatives with operational specifics and demonstrate a passion for managing high-performing teams.

Key Responsibilities

Client Engagement Management and Growth

  • Serve as the primary delivery leader for a portfolio of client engagements.
  • Establish robust client relationships across various leadership levels, acting as a trusted advisor who aligns with business objectives, anticipates challenges, and proactively provides solutions.
  • Collaborate with client executives to comprehend long-term business goals and align consulting services with strategic priorities.
  • Guide clients on roadmaps, governance models, and operational frameworks that support their long-term business objectives.
  • Identify opportunities for additional value creation beyond current project scopes.
  • Deliver thought leadership on industry trends, emerging technologies, and best practices relevant to client challenges.
  • Translate delivery outcomes into quantifiable business impact, reinforcing the value of our partnership.
  • Conduct regular reviews of client satisfaction, proactively addressing concerns and identifying growth opportunities.
  • Work closely with Sales, Recruiting, and Engineering leadership to ensure seamless execution of deliverables.

Organizational Delivery Oversight

  • Oversee client delivery engagements across various accounts and sectors, ensuring they meet or exceed client expectations.
  • Develop and implement strategies to enhance service delivery processes and operational efficiency.

About Jahnel Group

Jahnel Group is committed to fostering an exceptional workplace where software creators can connect with inspiring clients and work on impactful projects. Our team is recognized for building complex applications tailored to our clients' needs, contributing to our status as one of the fastest-growing companies in the industry.

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