About the job
About W Health Ventures
At W Health Ventures, we have established 2070 Health, India's pioneering healthcare-focused Venture Studio. Our innovative platform is dedicated to crafting groundbreaking healthcare companies from inception by identifying transformative opportunities. Unlike traditional accelerators, our venture studio actively participates in idea generation, daily operations, and strategic decision-making for the new ventures we foster. In the past 24 months, we have successfully incubated companies such as Elevate Now, Nivaan Care, Reveal Healthtech, BabyMD, and Everhope Oncology. This role is integral to our upcoming stealth venture focused on Preventive Health.
About the Stealth Venture
This venture is centered on developing a mission-critical healthcare platform utilized daily by clinics, managing patient data, payments, and real-world fulfillment. Ensuring reliability and data integrity is paramount.
Role Overview
The intent is straightforward, but execution poses challenges. Clinics aim to enhance their services, and patients concur. However, follow-ups falter, fulfillment becomes erratic, and payment processes can become convoluted. We are seeking a VP of Operations to address these issues comprehensively. As a founding team member, you will play a crucial role in shaping the operational framework as we expand our services to clinics across India.
This position demands a hands-on approach in the early stages. If you are seeking a large team or streamlined processes from day one, this may not be the ideal fit.
Your Responsibilities
- Overseeing conversion operations and managing the central call center
- Facilitating clinic onboarding and ensuring daily operational usage
- Overseeing city operations, including nurse dispatch and lab pickups, as well as in-clinic execution
- Managing fulfillment SLAs and recovery from failures
- Executing growth strategies across clinics and optimizing limited performance channels
Success Metrics
- Clinics depend on our venture for reliable service
- Approved actions are executed effectively
- Cities operate predictably without crisis management
- Growth initiatives maintain trust and operational integrity
Qualifications
- 8–15 years of relevant work experience
- Expertise in operations for multi-city businesses
- Proven track record of building teams and systems from the ground up
- Experience scaling operations across Indian cities despite infrastructural challenges
- Willingness to travel to major metropolitan areas as the network expands

