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Vice President of Membership

3i MembersNew York City
On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

The ideal candidate will possess a robust background in membership management, sales, and account strategy, with a proven ability to scale revenue and enhance member engagement. Strong leadership skills and experience managing diverse teams are essential. Familiarity with data-driven decision-making and operational excellence will be crucial for success in this role.

About the job

About 3i Members

3i Members is an exclusive and rapidly expanding membership network tailored for founders and family offices. Emphasizing alternative and off-market deal flow, shared benefits, and ongoing education, 3i acts as a collaborative platform where highly engaged high-net-worth individuals can explore and discuss intriguing opportunities across emerging sectors.

Having facilitated over $1 billion in private deal investments through our platform, we have grown to over 750 members in more than 15 countries, establishing one of the most reputable investor communities worldwide.

As we embark on our next growth phase, we are searching for a Vice President of Membership to design and implement a commercial operating system that drives our expansion—creating a metrics-driven renewal engine and an effective referral system that prioritizes member engagement.

About the Role

In your capacity as the Head of Membership, you will oversee the entire member lifecycle, from the initial interaction through to multi-year renewals, while also building the necessary teams, systems, and processes to ensure a top-tier member experience at scale.

You will lead our commercial operations, encompassing sales, account management, and member success. Understanding that account management is not merely about retention but also a strategic avenue for growth, you will take a holistic approach to the member journey, pinpointing key moments that foster engagement, referrals, and long-term value. With a proven track record of scaling revenue from $15 million to over $50 million, you will balance personalized service with operational efficiency.

This role operates at the crossroads of Sales, Marketing, Product, and the CEO. You will define pricing strategies and packaging, establishing the infrastructure necessary to transform our most engaged members into our most vocal advocates.

What You'll Own

Member Lifecycle & Commercial Strategy
Manage the P&L for acquisition, expansion, and retention. Develop the operational model that scales 3i to 3,000 members while boosting renewal rates to over 90%. Collaborate with the CEO on pricing, packaging, and territory strategies.

Team Leadership & Scaling
Recruit, mentor, and expand a team of 15+ across Sales, Account Management, and Member Success. Create a revenue engine capable of growing from $15 million to over $50 million while sustaining performance and culture. Design compensation frameworks, forecasting guidelines, and tiered account structures to align behaviors with business objectives.

Account Management as Growth Engine
Develop the playbook that converts retention into expansion, referrals, and increased lifetime value. Implement systems to identify upsell opportunities.

About 3i Members

3i Members is a prestigious and rapidly growing invitation-only network for high-net-worth individuals, dedicated to facilitating unique investment opportunities and fostering a collaborative community among founders and family offices.

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