Vice President of Customer Success

At Inductive Bio, we are revolutionizing the field of drug discovery, making it faster and more efficient. Chemists often find themselves spending countless hours synthesizing data, expertise, and intuition to develop new molecules that are safe and effective for human use. This intricate and time-consuming process leaves patients waiting for solutions. Our innovative platform, powered by cutting-edge AI technology, is designed to accelerate this process and enhance collaboration.Our platform is currently utilized in numerous active drug discovery initiatives, with rapid growth in adoption. Supported by top investors at the convergence of technology and biotechnology, our team comprises distinguished experts in technology and drug discovery. Following successful word-of-mouth promotion, we are now looking to expand our market strategy and grow our software and services business.As the inaugural Partner Success hire at Inductive Bio, you will work closely with drug discovery teams to help them maximize the value they receive from our AI-driven platform. You will guide customers through onboarding and adoption, positioning yourself as a trusted partner who aids them in achieving scientific breakthroughs. Your contributions will be vital in strengthening our customer relationships and optimizing our scalable impact delivery.

As the Director of Partner Success at Anthropic, you will be instrumental in shaping and enhancing our partner relationships. Your primary focus will be to ensure that our partners achieve their desired outcomes while using our innovative AI solutions. You will lead a dedicated team, driving growth, engagement, and long-term success through strategic insights and collaborative efforts.In this role, you will establish key performance indicators, analyze partner feedback, and implement best practices to optimize our partner programs. Your ability to build strong relationships and foster a culture of success will be crucial in delivering exceptional value to our partners.

At Via, we are revolutionizing transportation on a global scale. From enhancing individual commutes to minimizing our collective environmental impact, we are driven by ambitious objectives.As a Partner Success Manager, you will embody the voice and face of Via for our partners, both internally and externally. This engaging role will empower you to forge authentic, lasting relationships with clients, transforming these connections into avenues for sustained revenue growth. You will act as a trusted advisor, offering strategic insights on operational, market-entry, and product-related challenges while advocating for new initiatives within Via to support the expansion of our partners' services.

Role Overview The Principal Partner Specialist at MongoDB, Inc. builds and strengthens relationships with important partners. This role sits in New York City and focuses on identifying shared opportunities and ensuring both MongoDB and its partners succeed together. Key Responsibilities Develop and maintain strategic alliances with key partners Communicate MongoDB’s technology value clearly to potential and existing partners Work closely with sales and marketing teams to shape and execute joint go-to-market strategies Collaboration This position partners with internal teams across sales and marketing to align goals, share insights, and support growth initiatives that benefit both MongoDB and its partners.

At Anaplan, we are a dynamic team of innovators dedicated to enhancing business decision-making through our advanced AI-powered scenario planning and analysis platform. Our mission is to empower customers to stay ahead of their competition and the market.What brings Anaplanners together across various teams and locations is our shared commitment to our customers’ success and our Winning Culture.Our clientele includes esteemed names from the Fortune 50, such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, among over 2,400 global companies that trust our unparalleled platform.Our Winning Culture fuels our teams of innovators. We celebrate diversity in thought and ideas, act as leaders regardless of titles, strive to meet ambitious goals, and take joy in celebrating our achievements—both big and small.Guided by our principles of being strategy-led, values-driven, and disciplined in execution, you will find inspiration, connection, development, and rewards here. We welcome everything that makes you unique; join us and let’s build the future together!Your ImpactStrategic objectives:Manage a portfolio of Enterprise Customers with an ARR of approximately $5.0M, focusing on enhancing customer value and ROI with Anaplan, securing contract renewals, and identifying growth opportunities.Serve as the primary point of contact and trusted advisor for customers throughout their lifecycle.Collaborate with the account team and leverage internal resources to implement the account strategy effectively.Identify opportunities within existing customers to deliver added value and expand the Anaplan footprint.Connect customers with various Anaplan resources, including Product, Support, and Community as necessary.

At Via, we are revolutionizing the way the world experiences transportation. Our mission is to transform individual commutes and minimize our collective environmental impact through cutting-edge technology.As a Senior Partner Success Manager, you will represent Via in your interactions with both internal teams and external partners. In this pivotal role, you will cultivate authentic, sustainable relationships that translate into opportunities for long-term revenue growth. You will act as a trusted advisor to our partners, offering strategic insights on operational, market-entry, and product-related challenges. Concurrently, you will advocate for our partners within Via, championing new products and capabilities to enhance their service offerings.

Role overview MongoDB, Inc. is seeking a Cloud Partner Specialist to deepen its partnership with Microsoft and expand cloud-based offerings for customers. The position centers on building and managing strategic relationships, with a particular focus on the US market. Key responsibilities Design and implement a Go-to-Market strategy alongside Microsoft, with an emphasis on US customer segments Negotiate and oversee partner relationships to help grow MongoDB’s market presence Identify and pursue new business opportunities through cloud partnerships Work to increase deal size and reduce sales cycle times through MongoDB’s partner programs Collaborate with sales leaders, solution architects, and marketing teams to align partnership efforts Location and work model This position requires residency in the United States. Candidates located in Austin, New York City, or New Jersey are preferred. MongoDB offers a hybrid work setup in these areas.

About EliseAIAt EliseAI, we are at the forefront of transforming critical sectors such as housing and healthcare. Our mission is to simplify access to essential services, ensuring that everyone has a place to live and can obtain quality healthcare. By embedding AI agents within existing workflows, we enhance efficiency, cut costs, and elevate the overall user experience.Housing: We streamline the apartment touring process, lease signing, maintenance requests, and communication with property management, consolidating everything renters need into a single platform.Healthcare: Our solutions simplify appointment scheduling, intake form completion, and communication with healthcare providers, allowing patients to concentrate on their health rather than paperwork.With EliseAI, organizations can minimize manual labor, improve access, and deliver a cohesive experience across essential services. Recently, we secured a $250 million Series E funding round led by Andreessen Horowitz to further this mission.About The RoleIn the capacity of a Customer Success Specialist, you will be an integral part of our customer success team, focusing on fostering long-term success for our clients utilizing our platform. This role demands a customer-centric approach and strategic collaboration with Customer Success Managers.Your contributions will significantly impact customer onboarding, engagement, and retention, utilizing data analytics, building product knowledge, and working cross-functionally to optimize the customer journey. This position is perfect for an individual with robust operational or customer-facing experience eager to enhance their expertise in Customer Success. You will play a vital role in onboarding, customer outreach, and ensuring clients derive substantial value from our platform.Key ResponsibilitiesCollaborate with Customer Success Managers to onboard clients, establishing key objectives and ensuring seamless implementation.Acquire in-depth knowledge of the EliseAI platform to effectively guide clients and provide data-driven recommendations.Engage with clients proactively to promote product adoption, satisfaction, and long-term retention.Analyze usage data, feedback, and trends to enhance the customer experience continuously.

Join Our Team at TennrAt Tennr, we revolutionize the healthcare referral process, ensuring that every referral reaches its destination promptly and with the necessary information. By utilizing our advanced RaeLM™ technology, we minimize delays and denials, empowering healthcare providers to maximize their referral captures and improve patient care.Your Role as an Enterprise Account PartnerAs our Enterprise Account Partner, you will play a vital role in nurturing customer relationships and driving meaningful business outcomes after the initial sale. This position transcends traditional account management; it requires a proactive and impactful approach to ensure that our clients derive significant value, renew contracts, and experience growth through our solutions.Your role will place you at the heart of our operations, collaborating with Product, Engineering, Solutions, Sales, and Operations teams to convert Tennr’s workflows into tangible results for our healthcare partners. You will act as both a strategic project manager and a trusted advisor, working with stakeholders from frontline staff to C-suite executives, ensuring that Tennr is deeply integrated into daily operations.This position is perfect for high-achieving professionals with backgrounds in healthcare consulting or investment banking, looking to thrive in a dynamic environment where you can drive substantial business results.

Join AscertainAscertain is at the forefront of revolutionizing healthcare with innovative AI agents designed to alleviate the administrative burdens faced by care teams. Our solutions are implemented within major health systems and large specialty groups, effectively saving hundreds of staff hours weekly.Supported by esteemed organizations such as Northwell Health, New York’s largest health system, and Deerfield Management, a premier healthcare investment firm, we are on a critical mission to restore time, trust, and focus to those who sustain the healthcare ecosystem. Our work is of utmost importance, not merely due to startup timelines, but because our clients depend on us for financial resilience and operational clarity within a challenging system.Position OverviewAs the Director/Manager of Partner Solutions, you will spearhead post-sale success and retention initiatives for Ascertain’s key partners. This position is perfect for a candidate with a background in healthcare technology, SaaS implementation, or healthcare consulting who is eager to establish a high-impact function from the ground up.Your responsibilities will encompass the entire customer success journey post-sale: overseeing pilot deliveries, facilitating change management and platform adoption, and ensuring long-term partner retention and growth. You will collaborate closely with care management and revenue cycle teams to guarantee seamless integration of our platform into their daily operations, providing tangible, quantifiable value.You will manage comprehensive deployments, from initial implementations to ongoing customer success projects and onboarding for new products. Close collaboration with Sales, Product, Engineering, and Marketing teams will be crucial to ensure that each deployment achieves measurable results, delivers clear ROI metrics for strategic decisions, and fosters easy adoption of our services.This role is hands-on, demanding a proactive operator who flourishes in uncertain conditions, utilizes data to inform decisions, and is committed to the success of healthcare teams. You will contribute to defining our partner success strategy, develop scalable SOPs and playbooks, and enhance the partner experience. Over time, you will have the opportunity to progress into a formal leadership role and build a dedicated team.The insights you gather from the field will play a pivotal role in shaping our product development and sales strategies, influencing product priorities, go-to-market tactics, and how we define value for prospective customers. This position is one of the most strategically important within Ascertain.This role will be based in our New York City office on a hybrid working arrangement, but we are open to remote work for the right candidate.You will report directly to the Chief Commercial Officer.

Overview: Join Guidepoint's mission to drive success in healthcare. Guidepoint is looking for a dynamic and entrepreneurial professional to lead our Insights expert call and transcript library initiatives for our Corporate Healthcare clientele. As a key liaison between clients and our sales team, you will be instrumental in enhancing engagement and facilitating revenue growth within our expanding Insights product suite. Utilizing your strong CRM capabilities, exceptional organization, and meticulous attention to detail, you will collaborate across departments to optimize engagement among our active trial participants and current subscribers. This prominent role will require close cooperation with the Insights group leaders to create strategic plans that boost client engagement and retention. This position offers a hybrid work arrangement based in New York City. Key Responsibilities: Act as a champion for the Insights product among corporate healthcare clients, cultivating multifaceted relationships with key stakeholders. Create tailored engagement strategies for each client based on their therapeutic interests, ongoing clinical trials, and competitive landscape to effectively promote Insights content. Proactively drive client engagement through targeted outreach efforts, including direct emails, product demonstrations, and both virtual and in-person meetings. Collaborate with the sales team to ensure timely contract renewals and identify upsell opportunities. Gather valuable feedback and insights from clients to guide product development, marketing initiatives, and sales strategies.

Join Our Mission at WatershedWatershed is an innovative enterprise sustainability platform empowering major companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens to effectively manage climate impact and ESG data. We provide audit-ready metrics for both voluntary and regulatory reporting, including CSRD, and are committed to facilitating genuine decarbonization efforts. If you're passionate about product development and eager to contribute to a mission-driven startup, we invite you to help shape our dynamic team culture.With offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, Mexico City, and a remote workforce across the US and Europe, we are excited about the possibility of you joining us!Your RoleAs a pivotal member of our Customer Success Operations team, you will collaborate with customer leadership to design, implement, and optimize strategies, systems, and processes that support our Customer Success, Advisory, and Support teams in scaling operations efficiently. This position sits at the crossroads of strategy, analytics, and systems, translating business objectives into scalable operational frameworks and data-driven insights.To thrive in this role, you will need strong analytical skills, operational discipline, and the capability to build scalable systems and processes aligned with organizational growth. Comfort with large datasets, automation identification, and translating insights into actionable recommendations for senior leadership will be essential.Given the rapid evolution of AI and automation, we particularly welcome candidates eager to leverage cutting-edge tools and technologies to enhance Customer team operations.This position can be based in either our New York or San Francisco offices.Your ResponsibilitiesLead cross-functional initiatives to enhance implementation, customer retention, expansion, and overall customer value through data and operational design.Collaborate with leaders across Customer Success, Support, RevOps, and Product to develop scalable operating models for the Customer organization, including:Organizational design and customer engagement modelsProcess optimization and operational frameworks

MongoDB is seeking a Senior Director of Cloud Partner Specialists to lead its cloud partner ecosystem from New York City. This senior leader will shape and carry out strategies that deepen relationships with cloud service providers, supporting MongoDB’s continued growth in cloud technologies. Key responsibilities Develop and execute partnership strategies with major cloud service providers Lead a team dedicated to expanding and supporting the cloud partner network Collaborate with both internal teams and external partners to advance shared business objectives Requirements Demonstrated experience building and managing partnerships in the cloud technology space Strong leadership skills, with a track record of developing and guiding teams Ability to achieve business results through effective collaboration This position is based in New York City and operates at the senior leadership level.

As the Partner Enablement Lead at Profound, you will play a pivotal role in driving our partner strategy and enhancing our partner ecosystem. You will be responsible for developing and executing enablement initiatives that empower our partners to effectively leverage our products and services. This role requires strong leadership skills, a collaborative mindset, and a deep understanding of partner dynamics.

At Anaplan, we are a dynamic team of innovators dedicated to enhancing business decision-making through our advanced AI-driven scenario planning and analytics platform, empowering our clients to outperform their competition.What brings Anaplanners together across various teams and regions is our unwavering dedication to our clients’ success and our Winning Culture.Our esteemed clientele includes some of the most recognized names in the Fortune 50, such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, among over 2,400 global companies that trust our top-tier platform.Our Winning Culture fuels our innovative teams. We embrace diverse thoughts and ideas, act as leaders regardless of our titles, strive for ambitious goals, and take pride in celebrating our achievements—both large and small.Guided by principles that prioritize strategy, values, and disciplined execution, you will find inspiration, connection, development, and rewards here. Your unique qualities are welcome; join us in building the future together!AMER Portfolio Leader - Director of Customer SuccessAnaplan is a pioneering enterprise planning platform relied upon by the world’s most sophisticated organizations to enhance financial, operational, and strategic decision-making processes. Supported by Thoma Bravo, a leading software-focused private equity firm, Anaplan operates with speed, intensity, and a relentless commitment to operational excellence and measurable performance.As we embark on our next growth phase, we are refining our go-to-market post-sales coverage model to improve segmentation, execution rigor, and recurring revenue security. Historically, accounts were managed within blended portfolios, but as our business has evolved, it has become clear that differentiated customer segments require tailored strategies, scrutiny, and leadership focus.To facilitate this evolution, we are establishing a dedicated AMER Portfolio Leader (CSD) role responsible for four segmented portfolios. This strategic investment aims to enhance renewal discipline, operational command, and risk transparency for fiscal year 2027 and beyond.This highly visible role is at the heart of Anaplan’s post-sales go-to-market engine, perfect for a seasoned post-sales GTM leader eager to thrive in a fast-paced, high-performance environment, initiate a new GTM strategy, and significantly impact both the business and the operational model.The ideal candidate is an operator at heart; gritty, action-oriented, and relentless in their pursuit of customer outcomes and value delivery.

Tabs is hiring a Customer Success Manager based in New York City. This position focuses on building strong relationships with clients and ensuring they get the most value from Tabs' solutions. Understanding client needs and guiding them to use services effectively are central to the role. Key responsibilities Develop and maintain relationships with clients to support their objectives Collaborate with teams across the company to deliver a consistent customer experience Promote product adoption and help clients benefit fully from Tabs' offerings Collect and analyze feedback from clients, providing actionable insights to improve products and services Location This role is based in New York City, NY.

Join Dealpath as a Customer Success Manager where you will spearhead the development of a dynamic team of Customer Success Managers, overseeing a portfolio of key customer relationships. Your primary goal will be to enhance customer retention, drive growth, and elevate customer satisfaction through the establishment of scalable processes and success metrics that will enable the Customer Success function to thrive. This role is ideal for a leader with a passion for customer-centricity, product orientation, and a commitment to coaching and mentoring others. You will focus on enhancing team performance and collaborating across departments to deliver exceptional value to our customers.

Join Starbridge as our Vice President of Customer Success, where you will spearhead our customer success initiatives during this exciting growth phase. You will oversee the entire customer journey, leading a dynamic Customer Success team and establishing scalable systems that ensure predictable and measurable adoption of our solutions.Your mission is to elevate Starbridge to a leading position in implementation speed, value realization, and ongoing customer engagement. You will ensure customers swiftly observe measurable outcomes, continuously uncover new value as our platform advances, and receive unwavering support in every growth phase and new use case.Key Responsibilities & ImpactLead the customer lifecycle to guarantee each customer realizes measurable success with Starbridge.Build and nurture the Customer Success organization, guiding and mentoring a high-achieving team of technical Customer Success Managers who deliver premium engagement and technical support.Establish scalable processes for onboarding, training, proactive adoption, and support, ensuring Starbridge’s personalized approach remains intact while accommodating growth.Create frameworks for exemplary implementation, ensuring customers achieve rapid and consistent time-to-value.Develop a scalable support function that guarantees timely, high-quality assistance as we expand.Facilitate ongoing value realization, assisting customers in continually identifying and adopting features that meet their evolving goals.Utilize customer health and success metrics to forecast adoption, identify risks early, and ensure outcomes are measurable and repeatable.Collaborate cross-functionally with Product and Sales to maintain tight feedback loops and ensure customer insights inform roadmap and go-to-market strategies.Act as the executive sponsor for key enterprise relationships, combining technical expertise and business insight in strategic discussions.Implement systems and tools to manage customer data, monitor engagement, and automate essential workflows.Foster a customer community to promote network effects and advocacy within our customer base.

About UsAt Verve, we have revolutionized the advertising landscape by creating a more efficient and privacy-centric approach to purchasing and monetizing ads. Our innovative ecosystem integrates demand and supply technologies, leveraging data, media, and technology to drive growth and outcomes for advertisers and publishers alike—regardless of the screen or location. With 30 offices worldwide and a commitment to serving visionary advertising clients, Verve is a trusted partner for over 90 of the top 100 U.S. advertisers, 4,000 global publishers, and leading demand-side platforms. Discover more about us at www.verve.com.Your RoleWe are seeking a client-oriented, data-driven professional with extensive knowledge of the programmatic advertising ecosystem. If you excel at transforming complex challenges into practical solutions and are passionate about delivering exceptional client experiences, you will thrive in this role. Familiarity with Demand-Side Platforms (DSPs), mobile programmatic advertising, and campaign analytics is crucial. A proactive and collaborative approach to client relationships and teamwork is essential.