Qualifications
What You'll Do: Manage a portfolio of client accounts that have been with us for over two years, ensuring their long-term retention and growth. Lead negotiations on contracts, pricing discussions, renewals, and other commercial conversations. Drive opportunities for upselling, cross-selling, and package expansions within existing accounts. Proactively engage with clients both in-person and virtually to enhance executive relationships. Identify and activate new users within client organizations. Collaborate with service leadership to develop account growth strategies and revenue plans. Track usage trends and strategically intervene to prevent client churn. Act as a senior point of contact for escalations and high-level discussions with clients. Work closely with client service teams to ensure exceptional delivery and client satisfaction. What You Have: 3-5 years of experience in account management, relationship management, or consultative sales. A proven track record in managing renewals and negotiating contracts. Demonstrated success in driving upsell and cross-sell revenue. Experience managing mid-sized to large B2B client portfolios. Strong executive presence and the ability to cultivate relationships at the C-level. Comfortable with conducting in-person meetings with clients. Commercially minded, proactive, and highly accountable.
About the job
At Guidepoint, we pride ourselves on our Client Service teams, who are dedicated to enhancing our connections with both new and established clients. Our mission is to support all of Guidepoint's service offerings, fostering strong relationships while effectively communicating how our services empower clients to make informed, strategic business decisions. We are driven to create tailored offerings that enable every prospective client to maximize their partnership with Guidepoint.
We are currently looking for a talented individual to join our Institutional Healthcare Client Service team as a Vice President, Account Manager - Client Service. In this role, you will advocate for our subscription-based research services across various business units within existing clients, such as hedge funds, mutual funds, and private equity firms, with the aim of increasing overall service usage.
This is a hybrid position based in our New York City office.
About Guidepoint
Guidepoint is a leader in connecting businesses with expert insights, empowering them to make informed decisions. Our Client Service teams are committed to expanding our reach and enhancing client relationships across various sectors, including healthcare. With a focus on customized service offerings, we ensure that our clients receive the best support to navigate their strategic challenges.