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User Experience Researcher

Bosch GroupWatertown
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications3–5 years of experience in customer experience research, market research, or UX research with a strong emphasis on qualitative methodologies. Proven experience in designing and conducting customer interviews, along with the ability to synthesize insights into clear and actionable deliverables. Familiarity with persona development, customer journey mapping, and service blueprint methodologies. Capability to recommend, select, and implement research tools and platforms effectively. Excellent communication skills, with experience presenting findings to senior executives. A demonstrated history of influencing program or product decisions through comprehensive research. Preferred QualificationsExperience in B2B environments, particularly in technology, manufacturing, or HVAC-related sectors. Understanding of the Double Diamond UX process or similar frameworks. Exposure to Voice of Customer initiatives and customer success programs, with experience in mixed methods research. Ability to collaborate effectively with analytics and BI teams.

About the job

As a User Experience Researcher at Bosch Group, you will play a pivotal role in driving our Voice of Customer initiatives for all our customer-facing products and experiences. You will be tasked with ensuring that customer insights are effectively captured through a range of methods, including interviews, usability testing, and qualitative research. Your findings will be instrumental in shaping actionable insights that inform product design, software usability, marketing, and customer engagement strategies.

Key Responsibilities

  • Design and execute qualitative research initiatives, such as interviews and focus groups, to gather authentic customer perspectives.
  • Work collaboratively with cross-functional teams including Product, Marketing, Sales, Training, and Customer Success to ensure that customer insights drive decision-making.
  • Recommend and implement appropriate technology solutions for collecting and analyzing Voice of Customer feedback.
  • Synthesize research findings into actionable insights, personas, journey maps, and service blueprints.
  • Collaborate with Business Intelligence to integrate quantitative metrics with qualitative insights for a comprehensive understanding of customer experience.
  • Deliver impactful research reports and executive-level presentations that influence strategic decisions.
  • Establish an ongoing feedback loop to ensure that customer input informs future programs and offerings.

Success Measures

  • Demonstrated improvement in customer engagement and programs resulting from research findings.
  • Positive feedback from executives regarding the clarity and actionability of insights presented.
  • Increased adoption of customer-driven initiatives across Marketing, Sales, and Customer Success teams.
  • Development of a sustainable Voice of Customer program.

About Bosch Group

We Are Bosch. At Bosch, we are dedicated to shaping the future by innovating high-quality technologies and services that inspire enthusiasm and enhance people's lives. Our diverse areas of expertise reflect the exceptional Bosch teams located around the globe. Their creativity is the cornerstone of innovation across connected living, mobility, and industry. Join us in our mission to grow together, enjoy more, and inspire one another. Work #LikeABoschReinvent Yourself: At Bosch, you will evolve. Discover New Directions: At Bosch, you will find your place. Balance Your Life: At Bosch, your career aligns with your lifestyle. Celebrate Success: At Bosch, we celebrate you. Be Yourself: At Bosch, we value authenticity. Shape Tomorrow: At Bosch, you can change lives.

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