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UAE National Security Consultant

Help AGDubai, Dubai, United Arab Emirates
On-site Full-time

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Experience Level

Experience

Qualifications

Key Responsibilities:Conducting regular ticket checks and updates. Accurately implementing escalation procedures. Ensuring the ticket system is current and accurate on a daily basis. Being available for after-hours support during critical incidents. Coordinating Return Merchandise Authorization (RMA) cases. Engaging with vendor support organizations and engineers for effective resolution of issues. Monitoring Help AG Engineers' activities related to support cases. Communicating effectively with customers on support-related matters. Supporting the internal IT infrastructure and performing regular health checks. Documenting the development of internal IT infrastructure. Providing 24/7 support as needed. Serving as a Resident Engineer on-site as required by the job.

About the job

Help AG is seeking a skilled and dedicated Security Consultant (UAE National) to effectively manage and address support requests from our esteemed customers. The successful candidate will respond to inquiries via email and phone, adhering to Help AG’s structured support workflow. Key responsibilities include:

  • Managing internal and external escalations efficiently.

  • Maintaining continuous communication with customers regarding tickets, projects, and updates.

  • Providing on-site support as a resident engineer when necessary.

  • Utilizing tools for ticket management and time tracking accurately, ensuring thorough documentation of all interactions.

  • Timely follow-up on escalations and issues.

  • Contributing to projects, proof of concepts, and maintaining meticulous documentation.

  • Striving for customer satisfaction, professionalism, and delivering high-quality service in all duties.

About Help AG

Help AG is a leading cybersecurity solutions provider in the region, committed to ensuring the highest levels of security and service for its clients. We pride ourselves on our expertise and dedication to delivering innovative solutions that meet the evolving needs of businesses today.

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