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Turkish-Speaking Customer Service Representative in Sofia, Bulgaria - Relocation Package

Mercier ConsultancySofia, Sofia City Province, Bulgaria
On-site Full-time

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Experience Level

Entry Level

Qualifications

Requirements Fluency in Turkish and English with strong verbal and written communication skills. Previous experience in customer service is preferred but not mandatory. Strong problem-solving skills with a focus on customer satisfaction. Able to multitask effectively in a fast-paced environment. Excellent attention to detail and organizational skills. Genuine passion for providing outstanding customer experiences. Familiarity with CRM systems and customer support tools is an advantage.

About the job

Join Mercier Consultancy as we expand our team of dedicated Turkish-Speaking Customer Service Representatives in the vibrant city of Sofia, Bulgaria! We are thrilled to offer a comprehensive relocation package to support your move. We are in search of enthusiastic individuals who are committed to delivering exceptional customer service to our Turkish-speaking clientele.

In your role as a Customer Service Representative, you will play a key part in assisting our Turkish-speaking customers by addressing their inquiries, resolving issues, and ensuring they have a positive experience with our services. Your contributions will be vital in maintaining high levels of customer satisfaction and fostering long-lasting relationships.

Responsibilities

  • Provide exemplary customer support in both Turkish and English through various communication channels.
  • Efficiently handle customer inquiries and resolve issues in a timely manner.
  • Accurately document all customer interactions within our CRM system.
  • Collaborate with other departments to address and resolve customer challenges.
  • Collect and analyze customer feedback to enhance service quality.
  • Stay updated on our products and service changes to offer well-informed assistance.
  • Engage in training programs to continually improve your customer service skills.

About Mercier Consultancy

Mercier Consultancy is a dynamic and innovative company dedicated to providing top-notch consultancy services. With our commitment to excellence, we empower our employees and foster a collaborative work environment where everyone can thrive. Join us and be part of an exciting journey in the heart of Bulgaria!

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