About the job
Join Mercier Consultancy as we expand our team of dedicated Turkish-Speaking Customer Service Representatives in the vibrant city of Sofia, Bulgaria! We are thrilled to offer a comprehensive relocation package to support your move. We are in search of enthusiastic individuals who are committed to delivering exceptional customer service to our Turkish-speaking clientele.
In your role as a Customer Service Representative, you will play a key part in assisting our Turkish-speaking customers by addressing their inquiries, resolving issues, and ensuring they have a positive experience with our services. Your contributions will be vital in maintaining high levels of customer satisfaction and fostering long-lasting relationships.
Responsibilities
- Provide exemplary customer support in both Turkish and English through various communication channels.
- Efficiently handle customer inquiries and resolve issues in a timely manner.
- Accurately document all customer interactions within our CRM system.
- Collaborate with other departments to address and resolve customer challenges.
- Collect and analyze customer feedback to enhance service quality.
- Stay updated on our products and service changes to offer well-informed assistance.
- Engage in training programs to continually improve your customer service skills.

