Transaction Monitoring Analyst

At bunq, we believe banking should be tailored to our users' needs, fostering trust in our services. As a Transaction Reviews Agent, your mission will be to enhance our compliance operations, ensuring adherence to local laws and regulations, and ultimately simplifying life for our users Are you ready to take on this challenge? Begin your application by completing our assessment to discover if bunq is the right fit for you!Embrace ResponsibilityYour role is vital in maintaining compliance with bunq's policies and legal frameworks while investigating any irregularities As our Compliance Operations Customer Guide, you will take charge of:Enhancing user experience Applying and interpreting bunq's AML (Anti Money Laundering) guidelines during case reviewsConducting thorough reviews of user transactions, including complex cases requiring careful judgmentImplementing process improvements to ensure compliance with laws and regulations

Join our dedicated team at psicro as a Medical Reviewer in Sofia, Bulgaria. We are looking for a meticulous and analytical professional who will play a critical role in reviewing and evaluating medical content. Your key responsibilities will include ensuring the accuracy, consistency, and adherence to regulatory standards in all medical documentation.Perform comprehensive medical reviews of clinical databases, including listings and patient profiles; conduct thorough manual reviews of Case Report Forms (CRFs) to ensure medical consistency and plausibility while generating and resolving medical queries.Prepare detailed project-specific medical review reports.Assist in the development of tailored CRFs and completion guidelines for each project.Engage in effective communication with clients, site personnel, vendors, and project teams to address all project-specific medical review issues.

Join our dynamic Content Review team at crossbordertalents, where we serve as the guardians of the world's leading discovery platform, catering to over a billion users each month. As a German Content Reviewer, you will play a crucial role in ensuring a safe and enjoyable experience for users by meticulously reviewing and filtering content submitted by advertisers.What does the role entail? Evaluate and screen all advertiser campaigns prior to launch, categorizing them for safety and content type, while making decisions to approve or reject creatives. Quickly and accurately review and classify content in accordance with policy guidelines. Utilize a variety of tools to identify any non-compliance issues effectively. Respond promptly to inquiries through email and our ticketing system. Engage in data management and reporting activities. Work both independently and collaboratively within a team environment.

We are seeking a dedicated and detail-oriented Macedonian Audio Transcription & Quality Reviewer to join our team. In this role, you will be responsible for transcribing audio content and reviewing the quality of transcribed texts to ensure accuracy and adherence to language standards.

As the Quality Lead for Fraud & User (Re-)Review at bunq, you will play a crucial role in establishing trust through operational excellence, ensuring compliance with regulations, and providing our users with an effortless and stress-free experience. Your leadership will empower our team to uphold the highest standards in quality, speed, and compliance.Are you ready to take charge and lead the charge? Apply now and join us on this transformative journey Key ResponsibilitiesEnsure exceptional quality standards by maintaining high scores in Fraud and User (Re-)Review workflows, guaranteeing smooth and empathetic user interactions.Prioritize fraud prevention and user trust without compromise.Enhance quality control and learning processes by consistently performing Quality Control (QC) evaluations and managing any backlog effectively.Address structural issues proactively to prevent user impact.Maintain strict regulatory compliance by adhering to all relevant regulations and fraud detection frameworks.Utilize AI for enhanced efficiency by implementing AI tools to manage increased case volumes and innovating workflows to optimize quality operations.Lead and mentor your team effectively, balancing business goals with individual growth.Collaborate across departments to continuously improve quality assurance processes.QualificationsYou possess a strong understanding of KYC, EDD, AML, and fraud detection frameworks, coupled with deep regulatory knowledge to ensure precise decision-making in high-stakes situations while maintaining a positive user experience.You have experience in implementing and optimizing AI-driven systems for case evaluation and quality control.You excel at scaling quality operations efficiently in response to growing case volumes.You are adept at balancing team workloads with business objectives and regulatory audits, ensuring a critical error rate of 0%.You possess excellent communication skills to align stakeholders and enhance team performance.

Join a dynamic team at CrossBorderTalents, the largest employer in Bulgaria's Business Process Outsourcing (BPO) sector, where innovation and a vibrant company culture thrive. With over 3,500 dedicated professionals in Sofia and Plovdiv, we are committed to fostering a workplace where our employees are the heart of our operations. Here, you will find exceptional opportunities for professional growth in an international environment, alongside fantastic benefits that support your personal and professional life.If you have a deep passion for social media and are eager to be part of a rapidly expanding international team that enhances the online experience for millions of users, this is the perfect opportunity for you!We are currently seeking a Social Media Content Review Analyst fluent in Armenian to join our Sofia team, offering a stable and permanent role.Key Responsibilities:Provide support to our online community by resolving inquiries effectively.Respond promptly and accurately to user inquiries with empathy.Utilize market-specific knowledge to enhance user support.Stay informed about the client's products and community standards.Make balanced decisions that advocate for our community.Commit to ethical standards in support of the client's mission.Investigate and address reported issues on the client's platform, including account support requests and potentially abusive content.Analyze data to propose improvements for the overall user experience.Enforce the client’s Terms of Use by monitoring abuse reports diligently.Review reported content within specified turnaround times and quality standards.Identify trends and escalate issues that fall outside of company policy to the global team.Qualifications:Fluency in reading and writing Armenian.Proficiency in English.Understanding of the political and social landscape in Armenia.Interest in Armenian modern culture, current events, and history.Willingness to work flexible hours.Benefits:We offer a comprehensive relocation package for international candidates, alongside attractive benefits including:Accommodation in a hotel or apartment for up to one month, with assistance in finding permanent housing.A monthly rental bonus of 300 BGN gross after initial accommodation.Reimbursement of travel expenses up to 150€ upon receiving your first paycheck.Thorough paid training to ensure your success.Meal vouchers amounting to 60 BGN for each month of an 8-hour workday.Additional health coverage and transportation allowances.

Join our dynamic team as a Social Media Content Review Analyst, where your keen eye for detail will play a crucial role in maintaining community safety. Our client, a leading employer in the Business Process Outsourcing (BPO) sector in Bulgaria, boasts a vibrant team of over 3,500 professionals across Sofia and Plovdiv. They take pride in fostering an exceptional company culture that prioritizes the well-being of its employees, offering outstanding professional development opportunities in a high-energy, innovative environment, along with fantastic company benefits. As part of a collaborative team, you will: Continuously review and take action on potentially violating content Conduct impartial and thorough investigations into reported content Stay informed on internal policies and updates Identify trends in reported content to enhance overall performance

Join Cross Border Talents as a Social Media Content Review Analyst, where you'll leverage your fluency in Finnish and English to ensure a safe and respectful online environment. Based in Sofia, Bulgaria, you will work with a dynamic team focusing on monitoring social media platforms for compliance with community guidelines.Your responsibilities will include:Reviewing and addressing potentially inappropriate content on a continuous basis.Conducting fair and impartial investigations into reported content.Staying updated on internal policies and any changes.Identifying trends in reported content to enhance performance and decision-making.

Join Cross Border Talents as a Social Media Content Review Analyst, where you'll play a pivotal role in ensuring the integrity of online content. We are seeking native Norwegian speakers to join our dynamic team in Sofia, Bulgaria.About Our ClientTELUS International Europe is a leading force in the BPO sector with a global presence spanning 20 countries and a workforce of nearly 50,000. Specializing in multilingual player support, localization, and testing services for the gaming industry, our client prides itself on delivering exceptional customer service solutions in over 50 languages.Role ResponsibilitiesAs a Social Media Content Review Analyst, you will collaborate with a talented team to:Continuously monitor and address potentially violating content.Conduct thorough, impartial investigations into reported content.Become a subject matter expert on internal policies, staying informed about updates.Identify trends and patterns in reported content to enhance operational performance.

Join Cross Border Talents as a Social Media Content Review Analyst, where your role will help shape the online landscape. We are seeking native Swedish speakers to join our dynamic team in Sofia, Bulgaria.About Our Client:TELUS International Europe is a leader in the BPO sector in Bulgaria, employing nearly 50,000 team members across 20 countries. We specialize in providing comprehensive contact center solutions, IT outsourcing, and creative customer service support in over 50 languages to global clients. Our expertise extends to multilingual player support localization and testing services for the gaming industry.As a Social Media Content Review Analyst, your key responsibilities will include:Monitoring and addressing potentially violating content regularly.Conducting objective investigations into reported content while adhering to internal policies.Remaining well-informed about policy updates and changes.Identifying trends in reported content to enhance overall performance.

Playtech is hiring a Junior Settling Agent for the Customer Support team in Sofia. This position centers on helping customers with transaction processes and providing prompt, attentive responses to client inquiries. Key responsibilities Manage transaction processes to support customers Efficiently address client questions and requests Maintain a professional manner in every interaction Location The role is based on site in Sofia.

About Aviapartner Aviapartner delivers ground handling services at more than 70 airports throughout Europe and Africa. The team supports airlines and passengers every day, adapting to new situations and keeping operations moving smoothly. Role Overview: Check-in Agent This position is based at Sofia Airport in Sofia, Bulgaria. The Check-in Agent helps travelers start their journeys on the right note, handling check-in procedures and ensuring a smooth experience at the airport. Main Responsibilities Register passengers and their luggage following airline guidelines. Review travel documents and share accurate information with travelers. Issue boarding passes and resolve check-in issues as they come up. Use airline reservation and check-in systems. Maintain strong customer service and create a positive atmosphere for passengers. What to Expect Work in an international setting with colleagues and travelers from many backgrounds. Direct interaction with people from all over the world. A supportive team environment, with chances to grow professionally. Hands-on experience in the aviation sector. What Aviapartner Offers Competitive pay, social benefits, and bonus opportunities. Flexible scheduling, including shift work. Comprehensive initial training and options for ongoing learning. A stable position within a well-established international company.

At bunq, we prioritize the safety of our users' finances. As a Reporting Agent, you will play a vital role in identifying, reporting, and preventing fraudulent activities to protect our community. Your mission is to enhance our reporting operations and ensure compliance with local regulations, all while making life easier for our users Take OwnershipYour key responsibility is to safeguard our users by promptly identifying suspicious activities and reporting them according to legal and regulatory standards In your role as a Reporting Agent within the User Quality team, you will:Ensure compliance by reporting suspicious activities to relevant Financial Intelligence Units (FIUs) and adhering to country-specific financial crime reporting protocols.Develop clear procedures and continually refine reporting processes through gap analysis and automation, enhancing scalability, accuracy, and regulatory compliance.Monitor reporting performance using analytics tools such as Retool, Looker, and Google Sheets while managing all outstanding CAP items within established deadlines.

At SumUp, our mission is to enable small businesses around the world by simplifying their payment processes and fostering their success. As a leading global FinTech company, we aspire to create the first truly global card acceptance brand, with small businesses in over 31 countries trusting SumUp for their payment solutions. If you're looking to join a diverse global team focused on partnership and innovation, this role may be the perfect fit for you.As a Bilingual Onboarding Agent, you will play a critical role in supporting the verification process for our clients, primarily small to medium-sized businesses across Europe. The Onboarding team is committed to upholding the highest compliance standards and ensuring adherence to all relevant AML regulations.This position involves providing client support exclusively through non-voice communication (no phone) during flexible daytime hours.

Join our dynamic team at CyberArk as a Manager of Engineering specializing in Secure AI Agents. In this pivotal role, you will lead a talented group of engineers to develop innovative AI-driven solutions that bolster cybersecurity. Your leadership will guide the engineering team in designing, implementing, and maintaining cutting-edge AI agents that enhance our security offerings.As a key player in our organization, you will collaborate closely with cross-functional teams to ensure the successful integration of AI technologies across our platforms. Your strategic vision and technical expertise will be essential in driving projects from conception to launch, ensuring that our AI agents meet the highest standards of security and functionality.

Join CyberArk as a Senior Software Engineer specializing in Secure AI Agents, where you will play a crucial role in developing innovative solutions that enhance security protocols. You will collaborate with a talented team of engineers and work on cutting-edge technology aimed at protecting critical business infrastructures.

Job Overview:Join the innovative team at strartstream as a Retention Agent on our UK desk within a vibrant Forex brokerage. This role presents a thrilling opportunity to thrive in a fast-paced, client-centric environment where your communication prowess and sales acumen will significantly contribute to the expansion and loyalty of a vital client base.As an internationally recognized brokerage, we provide a wide array of investment options, including:- Forex- Stocks- Indices- Commodities- CryptocurrenciesOn-site | Working Hours: 11:00–20:00 | Full-timeIf you are eager to advance your retention career and collaborate with a leader in the Forex sector, we invite you to apply!HiTech HR holds License №3942/06.06.2025 for HR services.Your Responsibilities:Manage and enhance a portfolio of UK-based clientsProactively retain existing clients while onboarding new onesIdentify sales opportunities and transform leads into dedicated clientsMeet or exceed individual sales targets consistentlyCollaborate closely with the marketing team on sales strategies and campaignsAnalyze market trends and customer feedback to propose enhancementsMaintain accurate records of client interactions in CRM systems

Join CyberArk, a leading provider of identity security solutions, as a Staff Software Engineer specializing in Secure AI agents. In this pivotal role, you will leverage your expertise to develop cutting-edge AI-driven security solutions that safeguard enterprises against emerging threats. You will work collaboratively within an innovative team, contributing to the design and implementation of secure software applications that enhance our product offerings.

Mercier Consultancy is hiring a Danish-speaking Customer Support Agent for its fintech operations. This role is based in Sofia, Bulgaria, with a relocation package provided to help new team members settle in smoothly. Role Overview Support Danish-speaking customers as they navigate fintech products and services. The position centers on troubleshooting issues, answering questions, and ensuring each interaction leaves clients feeling supported and confident in their financial tools. The work directly impacts customer satisfaction and the reputation of Mercier Consultancy in the financial services sector. Main Responsibilities Provide support to Danish-speaking customers through phone, email, and chat channels Respond to questions about fintech products and services Identify, investigate, and resolve technical problems, or escalate complex cases when needed Document all customer interactions accurately in the support system Work with internal teams to resolve issues promptly Keep up to date with developments in fintech to better assist customers Maintain a customer-focused approach in every conversation Relocation Support A comprehensive relocation package is available for those moving to Sofia for this position.