About the job
About SFORS
SFORS is a proprietary trading firm based in Dubai, specializing in global financial markets. For over 20 years, the company has focused on trader development, advanced trading technologies, risk management models, and effective trading strategies. SFORS operates solely with its own capital and does not accept external investments.
Role Overview: Trading Operations Specialist
The Trading Operations Specialist plays a key role in keeping trading systems and services running smoothly. This position supports traders in daily activities, manages incident response, and helps maintain the knowledge base. The role calls for attention to detail, proactive problem-solving, and clear communication across teams.
Work Schedule
- Weekday shifts with regular rotation
- Morning Shift: 09:00–17:00
- Day Shift: 11:00–19:00 (in-office)
- Evening Shift: 18:30–02:00 (remote)
Main Responsibilities
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Trader and System Support
- Handle tickets and requests from traders
- Provide guidance on products and interfaces
- Monitor SLA compliance and quality of resolutions
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Process Analysis and Optimization
- Identify inefficiencies in trading infrastructure
- Work with other teams to improve joint processes
- Prepare proposals for process optimization
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Incident Management and Knowledge Base
- Monitor system performance and notify responsible parties promptly
- Participate in incident resolution, escalation, and follow-up until closure
- Update documentation, manuals, and the knowledge base
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Communication and Collaboration
- Communicate clearly and promptly with traders and other teams
- Work closely with the development team

