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Trading Operations Specialist

SFORSDubai, Dubai, United Arab Emirates
Hybrid Full-time

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Experience Level

Experience

Qualifications

We are looking for candidates with a strong analytical mindset, excellent problem-solving skills, and the ability to work efficiently under pressure. Experience in trading operations or IT support is a plus. Familiarity with trading platforms and financial markets will be advantageous.

About the job

About SFORS

SFORS is a proprietary trading firm based in Dubai, specializing in global financial markets. For over 20 years, the company has focused on trader development, advanced trading technologies, risk management models, and effective trading strategies. SFORS operates solely with its own capital and does not accept external investments.

Role Overview: Trading Operations Specialist

The Trading Operations Specialist plays a key role in keeping trading systems and services running smoothly. This position supports traders in daily activities, manages incident response, and helps maintain the knowledge base. The role calls for attention to detail, proactive problem-solving, and clear communication across teams.

Work Schedule

  • Weekday shifts with regular rotation
  • Morning Shift: 09:00–17:00
  • Day Shift: 11:00–19:00 (in-office)
  • Evening Shift: 18:30–02:00 (remote)

Main Responsibilities

  • Trader and System Support
    • Handle tickets and requests from traders
    • Provide guidance on products and interfaces
    • Monitor SLA compliance and quality of resolutions
  • Process Analysis and Optimization
    • Identify inefficiencies in trading infrastructure
    • Work with other teams to improve joint processes
    • Prepare proposals for process optimization
  • Incident Management and Knowledge Base
    • Monitor system performance and notify responsible parties promptly
    • Participate in incident resolution, escalation, and follow-up until closure
    • Update documentation, manuals, and the knowledge base
  • Communication and Collaboration
    • Communicate clearly and promptly with traders and other teams
    • Work closely with the development team

About SFORS

SFORS is a renowned trading company that focuses on nurturing traders to become successful in the financial markets. Our commitment to investing in trader development and cutting-edge trading technologies has positioned us as a leader in proprietary trading and pre-market activities.

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