Third Party Claims Handler

About Marshmallow Marshmallow’s mission is to make migration simpler for everyone. The team works to solve complex problems, always looking for ways to improve and streamline processes. Curiosity and challenging the status quo are encouraged, with support available to help each person develop their skills and make a difference in their role. For more insight into how the company works and what it values, see the Culture Handbook. How the Claims Team Works The Marshmallow claims team is built for speed and efficiency, using technology to support claims professionals in making informed decisions. Team members have the autonomy to act quickly and deliver strong results for customers, without being slowed down by outdated systems or unnecessary bureaucracy. People who enjoy improving processes and want room to grow will find the team a good fit. Role Overview: Experienced Technical Recovery Claims Handler (Motor) This London-based role focuses on subrogation within the motor insurance sector. The Claims Subrogation Team continues to refine its processes, and this position calls for someone with significant experience in claimant insurer recovery and a solid understanding of litigation. The role involves managing a personal caseload, mentoring junior colleagues, and contributing ideas for ongoing process improvement. Independence and technical expertise are essential, as is the ability to support less experienced team members. Key Responsibilities Oversee a portfolio of recovery claims, maintaining strong cost control and delivering excellent outcomes for customers. Lead the recovery process from start to finish: prepare allegations, actively pursue recoveries, and coordinate with all involved stakeholders to keep claims moving forward.

About ZegoZego is revolutionizing the motor insurance industry by empowering responsible drivers. Since our inception in 2016, we have made it our mission to simplify and lower the cost of insurance for good drivers. Our diverse clientele ranges from van drivers and gig workers to everyday motorists, all of whom are at the core of our operations. With tens of millions of policies sold and over $200 million raised in funding, our accolades include the prestigious Insurance Claims Team Of The Year 2024 from The Insurance Post's Claims & Fraud Awards. And we’re just getting started.Your RoleWe are seeking a dynamic and detail-oriented Fraud Claims Handler to enhance our Counter-Fraud team. In this pivotal position, you will analyze intricate claims networks, tackling organized fraud rings and professional enablers. Your aim will be to thwart fraudulent activities that threaten our financial stability, ensuring that Zego remains a deterrent to fraudsters while safeguarding our legitimate customers.Utilizing cutting-edge technologies, industry-standard tools, and reliable data sources, you will make informed decisions that protect both our clients and the company.Key ResponsibilitiesManagement of Organized Fraud & Complex CasesOversee a portfolio of complex organized fraud motor claims, particularly focusing on multi-vehicle incidents, staged accidents, and 'slam-on' claims.Conduct thorough investigations into Personal Injury claims, scrutinizing causation and identifying any fictitious occupants or pre-existing conditions.Challenge Credit Hire claims effectively, assessing necessity, duration, and rates, with a focus on organized fraud networks.Formulate and implement strategies for cases involving professional enablers.Map connections between claims to identify cross-claims fraud syndicates.Promote commercial sustainability by identifying and mitigating high-value indemnity losses from organized fraud, ensuring cost savings contribute directly to Zego's competitive pricing.Qualifications for SuccessFraud & Technical ExpertiseA proven background in managing organized fraud, injury, and credit hire claims, with a history of dismantling fraud networks.Strong commercial insight, balancing thorough fraud investigations with customer experience considerations.Understanding the importance of effective fraud detection in protecting both the firm and its clientele.

About the Role Marshmallow is looking for a Claims Fraud Investigator (Motor) to join the team in London. This role focuses on identifying and investigating suspicious activity within the motor insurance claims process. What You Will Do Review and investigate motor insurance claims flagged as potentially fraudulent Apply analytical skills to assess evidence and spot inconsistencies Help maintain a fair and transparent claims process by preventing fraud Work closely with colleagues to share findings and support ongoing investigations Location This position is based in London.

About UsWakam is a leading B2B2C insurance provider specializing in crafting innovative white-label insurance solutions through our advanced Play&Plug® technology platform, serving over 80 partners. Our products are primarily delivered via APIs, facilitating seamless integration for our partners.Operating in 32 countries, Wakam is recognized as the European leader in digital and embedded insurance.We are dedicated to social responsibility and operate as a mission-driven company focused on providing transparent and impactful insurance solutions. Join Our TeamAs a member of Wakam’s UK Claims team, you will collaborate closely with internal stakeholders and external partners such as MGAs, TPAs, legal service providers, and various suppliers. Your role will be crucial in maintaining efficient claims operations, ensuring quality partner administration, and providing reliable support for the broader Claims, Underwriting, Risk & Compliance functions in the UK. Your RoleAs a Claims Administrator, you will enhance the operational efficiency of Wakam’s UK claims activities. Your responsibilities will include ensuring high-quality administration, effective coordination with partners, and reliable management of claims and complaint processes.You will serve as a vital point of contact within the UK ecosystem, contributing to the organization and compliance of operations in a dynamic environment. Key ResponsibilitiesPartner & Operational AdministrationYou will assist in the operational administration of Wakam’s UK partners, ensuring smooth daily interactions with MGAs, TPAs, legal providers, and other suppliers. Your administrative support will be instrumental in the effective management of claims-related processes.Claims & Complaints AdministrationYou will oversee the claims and complaints inboxes, manage administrative tasks related to complaints, and ensure timely escalation to the appropriate stakeholders. Additionally, you will assist with run-off account activities, such as confirming policy details, issuing NCB certificates, and validating NCB information for third parties.

Role overview Marshmallow seeks a Product Designer with a focus on Claims. The main goal is to design solutions that make the claims process simple and transparent for customers. This position shapes how people interact with Marshmallow's products, aiming for clarity at every step. What you will do Collaborate with teams across Marshmallow to develop user-friendly designs for the claims journey Create interfaces and interactions that are intuitive and straightforward Use design and user experience expertise to improve how customers navigate the claims process Location This position is based in London.

About LendableLendable is dedicated to revolutionizing the way people access credit and manage their finances. We are rapidly establishing ourselves as a leading fintech company, making remarkable strides since our inception.Recognized as one of the UK’s latest unicorns with over 700 talented team members.Ranked among the fastest-growing tech companies in the UK.Achieved profitability since 2017.Supported by top investors such as Balderton Capital and Goldman Sachs.Highly rated by customers, boasting an impressive 4.9 rating on Trustpilot based on tens of thousands of reviews.We are committed to transforming major consumer finance sectors, including loans, credit cards, and car finance, ensuring our customers receive funds in a matter of minutes rather than days.As we continue to expand, we are targeting the largest Western markets—the UK and US—where traditional banks still operate on outdated systems and cumbersome processes.Why Join Us?Take ownership of significant responsibilities and make impactful decisions from day one.Collaborate with small teams of exceptional individuals who are dedicated to solving problems and innovating beyond the status quo.Build cutting-edge technology in-house, leveraging new data sources, machine learning, and AI to streamline operations.Role OverviewAs we grow, we seek to enhance our Auto complaints handling team. In this role, you will excel in communication, establishing rapport with customers and collaborating with various departments within Lendable. Your ability to identify customer pain points and make fair, objective decisions will be crucial.If you possess experience in managing complex complaints—preferably within the motor or secured product sector—or have a background in automotive finance, we invite you to apply.

Join our dynamic team at The Rank Group as an Experienced Dealer, where you will play a pivotal role in providing exceptional gaming experiences. You will be responsible for managing games, ensuring fair play, and delivering outstanding customer service within a vibrant casino environment. If you have a passion for gaming and a commitment to excellence, we want to hear from you!

Join Marshmallow as a Motor Pricing ActuaryAt Marshmallow, our mission is to streamline the migration process for all. We tackle complex problems with innovative solutions, driven by a team of inquisitive minds that are not afraid to challenge the status quo.We foster a culture of continuous growth, where learning is paramount. You will be encouraged to elevate your skills and equipped with the necessary resources to succeed. Your contributions will directly impact our mission and help us build a more efficient future.Discover more about our culture by exploring our Culture Handbook.Advance your career while making a difference.About the Pricing TeamAs a pivotal member of the Pricing team, you will take charge of our core motor insurance product's pricing. Your role will encompass reserving, capital modeling, and nurturing key actuarial partnerships.This position is critical to refining our pricing strategies, enhancing actuarial governance, and promoting sustainable growth. As the Pricing Function Holder for Marshmallow Insurance Ltd, you will ensure the pricing framework's integrity and compliance with regulatory standards for Gibraltar-based insurers.Collaborate with various teams across the organization to translate technical actuarial work into tangible commercial success. Your efforts in optimizing pricing models, analyzing reserve movements, and assisting with capital assessments will ensure Marshmallow remains committed to making informed, equitable, and data-driven decisions.

Collections & Recoveries AdvisorJoin our dynamic team in a hybrid role based in London, UK!Your Impact: As a Collections & Recoveries Advisor, you will engage with customers to understand their unique financial situations and work towards sustainable repayment solutions. We prioritize meaningful conversations over automated calls, ensuring that every customer feels valued and understood.About iwoca: We empower small businesses by providing them with flexible financing options that adapt to their rapid needs. Our innovative technology and exceptional customer service have already supported over 100,000 businesses with more than £4 billion in funding. Join us in our mission to assist one million SMEs in achieving their goals, fostering growth within communities and economies.Your Role: You will proactively build relationships with customers to address breaches in loan agreements, facilitate early conversations around missed payments, and collaboratively agree on realistic repayment plans. This role requires a balance of empathy and commercial awareness while ensuring adherence to regulations and maintaining iwoca's loan portfolio integrity.

Join our dynamic team as a Motor Service Advisor and be the face of Fixter, where you will assist customers with all their car maintenance needs, ensuring an effortless and enjoyable experience. In this role, you will provide prompt and compassionate support through various communication channels including phone, email, and chat. You will work closely with multiple teams to address customer issues and continuously improve the customer journey.

J.S. Held is on the lookout for a dynamic Managing Director with extensive expertise in delay analysis who is dedicated to providing outstanding service and delivering superior results for our clients. This pivotal role encompasses the leadership of scheduling, inspection, support, and the successful execution of multiple projects within the insurance claim and construction consulting sectors.At J.S. Held, we emphasize continuous learning and development, aiming to attract and retain top-notch talent characterized by their analytical mindset, self-motivation, and exceptional organizational skills.Oversee and manage complex projects with a strong emphasis on schedule delay analysis.Conduct advanced delay claims analysis utilizing Primavera P6 and Microsoft Project, employing Critical Path Methodology (CPM).Assess and interpret construction contracts to identify terms and conditions relevant to claims.Evaluate construction claim costs associated with insurance events.Generate comprehensive and professional reports for clients and stakeholders.Deliver strategic project management oversight across various disciplines.Assist in business development initiatives and help foster a robust client base.

Our MissionAt Apax, a distinguished and values-driven non-profit social enterprise, we are dedicated to our mission: "We strive for excellence to improve ourselves, transform services, enhance lives, and advance society." This mission is at the heart of everything we do. We believe in a collaborative approach that values the contributions and enthusiasm of our team, making a significant impact on our organization and the lives of those we serve.About the TeamOur team is characterized by a thirst for knowledge and a passion for challenging the status quo. Learning and innovation are integral to our identity as we strive to enhance the landscape of mental health services. With a vibrant and enthusiastic commitment to the care of our residents, we extend this outlook throughout our organization. Recognized as a Great Place to Work, we prioritize creating a positive and supportive workplace culture. We seek candidates who resonate with our values and align with our mission. For more information about our organization, please visit our careers page and our main website.

Cory Group is recognized as one of the premier waste management and recycling organizations in the UK, committed to sustainable practices and innovative solutions.At our Transfer Station in Smugglers Way, we manage waste effectively while operating additional facilities for the Western Riverside Waste Authority, City of London, Tower Hamlets, and Barking.We are seeking a dedicated and proactive Materials Recovery Facility (MRF) Manager to join our Smugglers Way team. This pivotal position involves overseeing operations at our Transfer Station and ensuring compliance with industry standards and regulations.Key Responsibilities:The successful candidate will:Oversee the management of incoming waste streams in line with legal and corporate guidelines, ensuring adherence to our operational permits.Lead and develop MRF personnel, ensuring compliance with employment laws and internal procedures.Ensure the highest standards of Health and Safety are maintained across operations.Manage contracts, allocating resources effectively to optimize operations.Oversee the financial management of the MRF, collaborating with senior management to uphold budgetary constraints.Maintain and enhance existing business relationships.Assist with additional tasks and responsibilities as directed by the Senior Manager.

Embark on an exciting career journey with our School Leaver Programme in Restructuring & Recovery Services. This full-time position based in London will provide you with the opportunity to gain invaluable experience in the advisory field while working alongside industry experts.As a participant in our programme, you will engage directly with clients facing financial challenges, employing your analytical skills to help identify solutions and recovery strategies. This role is designed for motivated individuals eager to learn and grow in a dynamic environment.

Join the prestigious Point72 Academy as an Investment Analyst in 2026 and elevate your career in finance. The Academy is designed for experienced professionals looking to enhance their analytical and investment skills in a dynamic environment.As an Investment Analyst, you will leverage your expertise to analyze market trends, evaluate investment opportunities, and develop strategies that drive performance. This program offers unparalleled exposure to the hedge fund industry and a robust learning experience.

At Acturis, our culture is driven by innovation, a fundamental aspect of our identity. Established in 2000 by co-founder Theo Duchen and former McKinsey partner David McDonald, we set out to revolutionize insurance technology. From our humble beginnings in a garden shed, Acturis has evolved into a global leader in SaaS solutions, fundamentally transforming the insurance landscape.Today, over 100,000 users across more than 40 countries depend on our platform to manage and grow their businesses. By collaborating closely with brokers, insurers, and MGAs, we are continuously shaping the future of insurance in both personal and commercial sectors.As a recognized Great Place to Work® 2026, Acturis combines the agility of a startup with the reliability of an established industry leader. Join a team where your expertise is cherished, ideas are swiftly acted upon, and your contributions make a meaningful impact from day one. As an EcoVadis Committed rated organization, we prioritize sustainable and responsible operations to create long-term value.Key Responsibilities:Contribute to one of five teams focused on delivering core Acturis System development, customer web solutions, or insurance product implementations, ensuring clients maximize the benefits of our configurable Acturis System.Design and develop high-quality software solutions, converting client requirements into detailed specifications and managing complex builds through to completion.Address challenging technical issues, enhance the Acturis System continuously, and support sales activities through proposals, presentations, and technical demonstrations.We provide structured development opportunities, clear career progression, and genuine ownership—be it through leading projects, influencing strategy, or mentoring colleagues. You will thrive in a collaborative environment that promotes rapid advancement for high performers.What You Can Expect:A transparent career progression framework, regular feedback, and annual performance evaluations.Opportunities to lead cross-functional initiatives, shape product direction, and contribute to the development of junior team members.Comprehensive onboarding, continuous professional development, and access to industry-recognized training.

Join Synthesia, the premier AI video platform trusted by over 90% of Fortune 100 companies. Established in 2017 and headquartered in London, we have expanded our presence across Europe and the US, driving innovation in visual communication and enterprise skill enhancement.As the AI landscape evolves, so do we. Our cutting-edge products empower organizations to improve communication and develop skills, placing people at the heart of successful enterprises.Following a remarkable Series E funding round that secured $200 million, our valuation has soared to $4 billion. With over $530 million in total funding from esteemed investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, we are backed by industry leaders from Stripe, Datadog, Miro, and Webflow.About the RoleAs a Technical Support Associate at Synthesia, you will play a pivotal role in delivering exceptional first-line technical support to our enterprise clientele. You will engage in technical investigations, efficiently resolve customer inquiries, and progressively tackle more complex scenarios while honing your technical and analytical skills.Collaborating closely with seasoned Technical Support Specialists and Engineers, you will gain invaluable exposure to a variety of technical systems, enhancing both customer satisfaction and internal support processes. This position offers a fantastic opportunity to kickstart or elevate your career in technical support within a dynamic SaaS environment.

As a Technical Account Manager at Trainline, you will play a crucial role in fostering strong relationships with our key clients. You will be responsible for ensuring that they derive maximum value from our platform by providing exceptional technical support and guidance. Your expertise will enable clients to optimize their use of our services, ensuring their satisfaction and success.Your role will involve collaborating closely with various internal teams to deliver tailored solutions that meet client needs, addressing technical queries, and facilitating the onboarding process. You will be pivotal in identifying opportunities for upselling and cross-selling additional services.

Associate Technical Account Manager(London-based: 3 days in office)Our MissionAt Ben, we are more than just a benefits platform; we are a catalyst for positive change in people's lives. Our innovative technology integrates the entire benefits ecosystem, driving improved outcomes for employers, employees, brokers, and providers alike.Our mission is straightforward: to create a world where everything operates at peak efficiency, ensuring every employee receives the support essential for their success—both professionally and personally.Your RoleAs an Associate Technical Account Manager at Ben, you will be the go-to person for our customers when it comes to technical matters. You'll manage a portfolio of accounts, collaborating closely with Customer Success Managers (CSMs) to guarantee that clients derive genuine value from our platform. You'll step in to rectify issues, provide clarity, and propose enhancements.This position sits at the crossroads of customer relations and technical problem-solving. You will handle escalations, conduct enablement sessions, investigate recurring challenges, and empower our customers' administrative teams to use Ben with confidence. When issues arise, you'll diagnose the problem and ensure it doesn't reoccur.As we expand our Technical Account Management function at Ben, you will join at a pivotal time, helping to shape our approach to supporting our largest clients while advancing your skills in a setting that encourages ownership from day one.Your ResponsibilitiesAccount Management: You will oversee a portfolio of customers, manage Level 2 technical escalations, and work with CSMs to maintain account health. You'll keep a close watch on customer satisfaction, identify potential issues early, and proactively address them.Benefit Renewal Coordination: You will manage the end-to-end process of benefit renewals for your accounts, ensuring that no detail is overlooked during this critical phase of the customer journey.Technical Onboarding and Enablement: You will lead the technical onboarding process for new clients, conducting product demonstrations and workshops to facilitate smooth navigation of our platform for admin users.Technical Issue Investigation and Resolution: You will thoroughly investigate technical challenges, collaborating with Support, Engineering, and Product teams to identify root causes. When issues exceed your scope, you'll escalate them effectively.