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Telecom Services Documentation Specialist

LaBella AssociatesRochester, New York, United States
On-site Full-time $60K/yr - $85K/yr

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Key Responsibilities:Oversee telecom services operations with a focus on SIM and wireless device management, including verifying wireless device orders to reduce activation and provisioning errors. Reconcile SIM and device inventories across various carrier accounts while maintaining accurate, audit-ready records for compliance and reporting. Generate utilization and performance reports to ensure correct data plan assignments and establish cost controls. Collaborate with the Analyst – Performance & Budgets to validate data accuracy and support telecom financial and operational reporting. Create, maintain, and update essential telecom documentation such as SOPs, work instructions, operational guides, and reference materials adhering to regulatory requirements. Convert operational and technical workflows into clear written documentation, ensuring alignment between documented procedures and actual practices. Utilize documentation tools, including Adobe FrameMaker, as needed for structured documents while managing version control. Develop supplemental materials such as process diagrams, workflow visuals, and training aids to facilitate onboarding and ensure operational consistency. Manage documentation repositories and support SharePoint content pertinent to Telecom Services. Structure documentation and records to facilitate audits, compliance reviews, and regulatory inquiries.

About the job

Join our dynamic OSG Telecommunications team as a Telecom Services Documentation Specialist, where you'll play a crucial role in enhancing our daily telecom operations. Your expertise will ensure that all associated processes, data, and documentation are meticulously accurate, consistent, and ready for audits. This position combines hands-on support for telecom services, including SIM and inventory management, alongside essential technical documentation tasks that foster operational efficiency, compliance, and continuity of knowledge throughout the organization.

In this role, you will collaborate closely with analysts, engineers, and field teams to support wireless operations, validate data, and document processes that mirror real-world execution. You will be expected to comprehend end-to-end telecom workflows and translate them into clear, actionable documentation tailored for both technical and non-technical audiences.

About LaBella Associates

LaBella Associates is a leading engineering and consulting firm dedicated to providing innovative solutions and exceptional service across a wide range of industries, including telecommunications. Our commitment to excellence drives our success and fosters a collaborative environment for our team members.

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