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TechOps Engineer at incident.io | San Francisco

incident.ioSan Francisco
On-site Full-time

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Experience Level

Entry Level

Qualifications

QualificationsProven experience in a TechOps or IT support roleStrong understanding of SaaS tools and cloud infrastructureExperience with automation tools and processesExcellent problem-solving skills and attention to detailAbility to work collaboratively in a fast-paced environmentStrong communication skills

About the job

Join Our Team at incident.io

incident.io is at the forefront of AI-driven incident response, enabling teams to drastically enhance incident response times and reliability. Our platform integrates on-call management, incident response, AI SRE, and status updates into a unified solution, equipping teams with the tools necessary to act swiftly, minimize downtime, and keep customers informed.

Since our inception in 2021, we have empowered over 1,500 companies, including Netflix, Airbnb, and Block, handling more than 500,000 incidents. Each month, thousands of responders across Engineering, Product, and Support utilize incident.io to restore services swiftly, maintain alignment under pressure, and concentrate on what truly matters.

We are a rapidly growing, ambitious team that is deeply committed to our customers, the quality of our product, and creating exceptional experiences. With $100M raised from Index Ventures, Insight Partners, and Point Nine, alongside founders and executives from top-tier technology companies.

The Role

As our first TechOps Engineer based in the US, you will join a dynamic and impactful team. Collaborating with our UK counterparts, you will help shape the TechOps function as we expand, establishing the systems, foundations, and automation necessary to support our fast-paced growth across two continents.

The TechOps team is dedicated to facilitating the success of all employees. We ensure that every team member is equipped to hit the ground running from day one, with the right access, functional laptops, and supportive work environments. You will work closely with Engineering, Security, and Operations teams to empower and accelerate our workforce.

Our technology stack includes Google Workspace, Iru (formerly Kandji), and an expanding array of SaaS tools, and we are continually seeking innovative ways to automate and enhance our processes.

About incident.io

incident.io is a cutting-edge AI incident response platform that empowers teams to swiftly resolve incidents and enhance operational reliability. Our platform uniquely combines various tools needed for effective incident management, thus ensuring seamless communication and reduced downtime for organizations of all sizes.

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