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Technical Writer

CisionBangalore, India; Chennai, Tamil Nadu, India; Mumbai, Maharashtra, India
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:Proven experience in technical writing or related fields. Exceptional writing, editing, and communication skills. Ability to understand and explain complex technical concepts. Proficiency in using help authoring tools and software. Strong collaborative skills to work with cross-functional teams. Familiarity with SEO principles and practices.

About the job

 

 

 

At Cision, we empower individuals to create meaningful impacts. Your voice matters here; your ideas are valued, and your unique perspective is vital to our shared success. Join our global team and thrive in an environment that promotes curiosity, collaboration, and innovation while contributing significantly to the brands we support.
 
Be part of our mission to redefine communication and foster authentic connections. Whether tackling complex challenges or spearheading innovative solutions, your growth contributes to our collective success, helping us shape the dialogues of the future.
 
Empower your impact at Cision. Be seen, be understood, be you. 
 
 
Your role will include:

● Craft, edit, and proofread high-quality content for our Help Center articles, adhering to our established writing style guidelines.
● Cultivate an expert-level understanding of the Brandwatch product suite, comprehending its purpose, use cases, key features, and benefits for our customers.
● Simplify complex technical information to ensure clarity and engagement for users of all technical backgrounds.
● Proactively propose new ideas for content and improvement opportunities, including cross-referencing educational materials like Academy courses or Community posts.
● Collaborate effectively with subject matter experts, including support agents, product managers, marketing teams, and engineers, to ensure content accuracy, particularly with new product launches.
● Extend your writing beyond articles by supporting the development of various educational resources when appropriate.
● Cater your writing style to diverse audiences, ranging from non-technical users to developers, system administrators, integrators, search engines, and AI chatbots.
● Incorporate visuals, media, use case scenarios, and functional data into user documentation.
● Develop a thorough understanding of our help center software and maintain awareness of other customer education platforms.
● Explore how AI can enhance efficiency and content quality, engaging in ongoing learning about AI advancements relevant to the role.
 
What we’re looking for:

About Cision

Cision is a leading global company that empowers businesses to create authentic communications and meaningful connections. Our dynamic environment fosters innovation and collaboration, enabling our team to make a real impact.

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