Technical Support Team Lead

Create Unforgettable Experiences with FIRSTFIRST Global Management Services Inc. is a premier global brand experience agency specializing in Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. With three decades of excellence, we operate through flexible delivery models that include Embedded Teams, Corporate Campus Operations, and a Full-Service Agency.We successfully manage over 37,000 events and projects annually across 110 countries, collaborating with more than 130 brands, particularly Fortune 500 companies in sectors such as Financial Services, Technology, Healthcare, Media, and Professional Services.Honored as the 2026 Chief Marketer Agency of the Year and recipient of the Ad Net Zero Award for sustainability, FIRST is consistently recognized for its commitment to excellence.Discover more about us at www.firstagency.comYour Role and ResponsibilitiesAs the Associate Team Lead for Event Production, you will embody the FIRST brand as an integrated team member at a prominent technology firm. This dynamic role is perfect for individuals with extensive event production and management experience, ready to step into a leadership position within an organization. You will oversee on-site technical event production, ensuring seamless service delivery, operational efficiency, and high-quality execution. Your responsibilities will blend technical expertise, team leadership, process development, and client management to enhance both internal team performance and client experiences.Your Key ContributionsLead technical service delivery on-site and drive process innovation and training.Manage a team of Event Production technicians, handling scheduling and workload distribution to ensure optimal team coverage.Oversee the event calendar to guarantee smooth operations.Monitor team capacity and provide guidance during events as needed.Collaborate with leadership and People & Culture on recruitment and employee relations initiatives.Manage onboarding, training, and offboarding for direct reports.Act as a liaison among the team, client organization, and third-party vendors.Serve as the Technical Lead for complex events and provide technician support as necessary.Ensure compliance with standard operating procedures and best practices.Maintain comprehensive event records and post-production financial reports.

About First Global Management Services Inc. First Global Management Services Inc. (FIRST) delivers brand experiences for clients worldwide. With three decades in the industry, the team handles content, creative, digital technology, management, delivery, and data insights for clients across the globe. FIRST supports over 130 brands, including Fortune 500 companies in finance, technology, healthcare, media, and professional services. The company manages more than 37,000 events each year in 110 countries. Delivery models include embedded teams, corporate campus operations, and a full-service agency approach. FIRST is part of the Encore family, a global leader in event production and technology. The agency has earned recognition such as the 2026 Chief Marketer Agency of the Year and the Ad Net Zero Award for sustainability. Learn more at www.firstagency.com.

ElevenLabs is hiring an Events Lead based in Singapore to manage event strategy and execution across the APAC region. This position centers on planning and delivering high-profile events that connect with audiences and reflect the company’s brand values. Role overview The Events Lead oversees every stage of the event process, from initial concept through to post-event wrap-up. This includes coordinating logistics, managing timelines, and ensuring each event meets company standards. What you will do Orchestrate and execute events that engage audiences throughout APAC Manage all aspects of event planning, production, and follow-up Ensure events align with ElevenLabs’ brand strategy Deliver experiences that leave a lasting impression Location This role is based in Singapore and focuses on the APAC region.

The most influential digital products in today’s market are crafted through the perfect integration of business strategy, design, and technology. At the heart of this orchestration is the role of a product manager, who prioritizes the customer experience from initial vision to final execution. As a Lead Product Manager, you will serve as a trusted advisor to senior stakeholders, understanding their needs, driving commercial outcomes, and supporting their journey toward delivering enhanced customer experiences.Key ResponsibilitiesFoster strong relationships with client stakeholders, effectively bridging the gap between technical and business realms while gaining a profound understanding of their strategy and business model.Oversee the entire product development lifecycle, consistently delivering exceptional value to our clients.Develop and implement a robust go-to-market strategy, ensuring operational readiness to enhance the product experience.Collaborate with your product team and client stakeholders to build a unified product vision and roadmap, ensuring effective execution.Conduct rapid experiments to test and validate new business concepts.Establish key success metrics and leverage data-driven insights to inform decision-making.Monitor industry trends and competitive landscapes, performing research and data analysis to guide product strategy and target market segmentation.Manage the product backlog, continuously evolving and prioritizing it based on user feedback, data, and evolving market dynamics.Maintain stakeholder support and validate findings through external research.Contribute to the growth and success of our business by actively participating in recruitment, community building, mentorship, and best practices advocacy.QualificationsTechnical SkillsA proven track record of at least 8 years in successfully delivering products to market.Ability to operate at both the portfolio and product levels, defining and executing strategic initiatives, and translating vision into actionable roadmaps with clear metrics for success.

ncs3 seeks a Lead Product Innovator based in Singapore. This position plays a central role in shaping how products are developed and how innovation happens throughout the company. The Lead Product Innovator partners with colleagues from a range of backgrounds, helping to turn ambitious concepts into strategies that support and expand ncs3’s product portfolio. Key responsibilities Drive the development of new products, managing each stage from initial concept to final execution Work with cross-functional teams to understand and address client needs Convert broad ideas into practical plans that enhance existing product offerings

At OKX, we are at the forefront of revolutionizing decentralized finance (DeFi) to ensure it is accessible for all. We are on the lookout for a talented Lead Product Designer who will play a pivotal role in defining our DeFi product portfolio, strategizing innovative solutions, and crafting exceptional user experiences. As a key player in our product design team, you will collaborate with cross-functional teams to deliver user-centered designs that resonate with our diverse user base. Your creativity and design expertise will contribute to shaping the future of finance through cutting-edge technology and engaging interfaces.

Role overview NCS3 is seeking a Lead Product Engineer based in Singapore. This position leads product development from the earliest concept stages through to final delivery, with a focus on ensuring each product aligns with customer needs and meets established quality standards. What you will do Guide product development efforts from initial idea through launch Collaborate with cross-functional teams to define product specifications and design effective solutions Oversee the development process, making sure products achieve quality and performance goals Requirements Strong technical background in product engineering Demonstrated leadership experience guiding teams Ability to work across departments and communicate clearly Drive to deliver products that address real customer needs

Crafting Unforgettable Experiences Through Technology At FIRST, we are a premier global brand experience agency specializing in Content, Creative, Digital Technology, Management & Delivery, and Data & Insights. With three decades of expertise, we have honed our service through three adaptable delivery models: Embedded teams, Corporate Campus operations, and Full-Service Agency. Annually, we manage over 37,000 events and projects across 110 countries, partnering with more than 130 brands, including many Fortune 500 companies in sectors such as Financial Services, Technology, Healthcare, Media, and Professional Services. Recognized for our commitment to excellence, we have received several accolades, including the 2026 Chief Marketer Agency of the Year and the Ad Net Zero Award for sustainability. To learn more about our innovative solutions, visit www.firstagency.com. As we continue to expand and adapt to our clients' evolving needs, we invite experienced Event Production Technicians to join our freelance talent pool. You will play a vital role in the technical execution of live, virtual, and hybrid events, responding to the growing demand for exceptional, smooth event experiences across diverse sectors and regions. The ideal candidate will possess a robust background in live event production, demonstrating hands-on expertise in audio-visual setup, staging, lighting, and on-site technical support. Proficiency in managing the entire event lifecycle—from pre-production planning and equipment preparation to on-site execution and breakdown—is essential. Familiarity with event technology platforms and the ability to troubleshoot swiftly in dynamic environments are highly valued. If you are passionate about event technology and production and wish to be part of our expanding freelance network, we encourage you to submit your resume. We look forward to collaborating with talented technicians on future projects. Joining our freelance pool means becoming part of a vibrant, adaptable team dedicated to delivering outstanding event experiences through technical excellence. We are eager to learn more about your expertise and explore potential collaborations!

Join PRISM+, Singapore’s premier homegrown electronics brand, recognized for its innovation and commitment to making premium technologies accessible to all. Established in 2017, we quickly ascended to become the leading monitor and smart TV brand in Singapore, disrupting traditional markets with our affordable, high-quality products. Our expansion into various home electronics and appliances showcases our dedication to excellence and customer satisfaction. At PRISM+, every day presents an opportunity to innovate and shape the future of consumer technology. Be a part of a team where your contributions are valued and your professional growth is supported.Key ResponsibilitiesLead, mentor, and inspire a dynamic team of 20 customer service agents, both onshore and offshore.Provide day-to-day support to the team in addressing complex customer inquiries and ensuring high satisfaction levels.Utilize business tools to monitor communications across calls, emails, and chats, ensuring a world-class customer experience.Make empathetic and informed decisions to enhance customer satisfaction across all channels.Drive the team to achieve and surpass performance metrics, leveraging strengths to improve results.Understand and uphold company policies and service level agreements (SLAs), regularly reviewing and refining processes.Continuously assess workflows for efficiency and relevance, ensuring value for both internal and external stakeholders.Analyze reports to identify strengths and areas for improvement, implementing strategies accordingly.Foster a culture of continuous improvement and employee engagement.

Role Overview Braze is hiring a Team Lead of Solutions Consulting in Singapore. This role guides a team focused on delivering solutions that improve customer experiences. The position involves close collaboration with clients to understand their goals and design strategies that support engagement and retention. What You Will Do Lead and support a team of Solutions Consultants Work directly with clients to identify needs and recommend tailored approaches Help shape product direction by sharing client feedback and monitoring industry trends Build and maintain strong relationships with clients Impact This leadership role empowers the team to achieve strong results for clients and strengthens Braze’s product by connecting real-world feedback to development.

As the SEO Team Lead at Green Park Content, you will play a pivotal role in shaping and enhancing our SEO offerings. Your responsibilities will include developing comprehensive SEO audit packages, crafting pre-sales materials, conducting category assessments, and launching impactful content hubs.Your expertise will be crucial in researching, planning, and executing content strategies tailored for our clients in Asia, ensuring the delivery of data-driven insights and recommendations. You will communicate SEO insights effectively to clients and create engaging presentations to support strategic search optimization consulting.In this leadership position, you will oversee a talented team of SEO Specialists, ensuring the highest quality standards through diligent management and quality assurance of freelancer outputs. Your ability to review multilingual work, especially in keyword discovery, will be essential.You will also be responsible for generating and summarizing monthly SEO reports, performing competitor analysis, site audits, and comprehensive site analyses, which will involve Excel work and presentations. Supporting the Head of SEO APAC on new business initiatives and major projects in Asia will be part of your role.Additionally, you will manage the timelines and quality of freelancers and junior staff when required, and collaborate with the project management team to enhance processes and resource management. Your experience in handling international clients and projects will be invaluable.

About AirwallexAirwallex stands as a pioneering unified payments and financial platform tailored for global enterprises. Through our innovative blend of proprietary infrastructure and advanced software, we empower over 200,000 businesses worldwide, including notable names such as Brex, Rippling, Navan, Qantas, SHEIN, and more. Our fully integrated solutions facilitate the management of business accounts, payments, spend management, treasury, and embedded finance on a global scale.Founded in Melbourne, we take pride in our diverse team of over 2,000 skilled professionals across 26 offices worldwide. With a valuation of US$8 billion and support from leading investors like T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of shaping the global payments and financial landscape. If you're eager to embark on the most ambitious journey of your career, we invite you to join our mission.Attributes We ValueWe seek builders with an entrepreneurial spirit who are passionate about making a substantial impact, accelerating their learning, and embracing true ownership. You should possess strong role-specific expertise, analytical thinking, and be driven by our mission and operating principles. You approach challenges with urgency and sound judgment, foster curiosity, and base decisions on fundamental principles, striking a balance between speed and thoroughness.We value humility and collaboration; you will transform innovative concepts into tangible products and drive projects to completion. By leveraging AI, you'll enhance efficiency and resolve challenges promptly. Here, you'll engage with complex, high-stakes issues alongside exceptional teammates, advancing your career as we redefine the future of global banking. If this resonates with you, let’s create what’s next together.About The TeamAs our engineering division evolves, the infrastructure teams play a critical role in Airwallex's capacity to establish a globally distributed platform, boost engineering productivity, and optimize resource utilization. Our teams are dedicated to ensuring an optimal experience for our developers and customers while maintaining a secure environment that guarantees the availability of our financial solutions.Your RoleThe Data DevOps team is charged with equipping our data engineering and analytics teams with essential tools. You will oversee the development and maintenance of the data infrastructure, as well as create and enhance tools and platforms that enable the engineering team to operate with improved self-service capabilities.

Role overview The Wise Platform Enterprise Team Lead position is based in Singapore. This leadership role focuses on guiding a team dedicated to building and enhancing solutions for the Wise enterprise platform. The main goals are to improve user experience and streamline operational processes. What you will do Lead and support a team responsible for delivering enhancements and new features to the enterprise platform. Collaborate with colleagues from various functions to shape and implement platform initiatives. Contribute to refining service offerings by introducing new methods that benefit both users and internal teams.

Join our dynamic team at ncs as a Lead Product Manager specializing in Applications Product Development. In this pivotal role, you will drive the strategic direction of our application products, overseeing the entire product lifecycle from conception to launch. You will collaborate closely with cross-functional teams, ensuring that our products not only meet market demands but also exceed customer expectations.As the Lead Product Manager, you will leverage your expertise in product management to identify opportunities for innovation and improvement. Your ability to analyze market trends and customer feedback will be crucial in shaping product features and functionalities.

About Adyen Adyen is the premier financial technology platform that delivers comprehensive payment, data, and financial solutions to industry leaders like Meta, Uber, H&M, and Microsoft. Our mission is to empower businesses to achieve their ambitions through a single, powerful solution. We cultivate a high-performance culture where our employees are encouraged to take ownership of their careers. Our teams are made up of motivated individuals who embrace complex technical challenges at scale, working collaboratively to provide innovative and ethical solutions. Position Overview: Team Lead, Scheme Compliance We are seeking an accomplished professional to lead our Acquiring Card Scheme Compliance team in the APAC region, with a primary focus on our Singapore office. In this dynamic role, you will oversee compliance operations and ensure alignment with card scheme regulations while facilitating strategic business expansion. You will guide a team of compliance officers based in our Singapore and Tokyo offices, partnering closely with various teams to identify and mitigate risks for Adyen and our clients. This role involves representing Adyen at a range of external forums and contributing to key strategic initiatives. Key Responsibilities: Align team tasks and projects with the organization’s strategic objectives. Monitor team performance, address gaps, and communicate results effectively. Establish clear, achievable performance goals for team members that align with both personal and team objectives. Drive the team toward targets while maintaining high-quality standards and addressing deficiencies. Contribute to team deliverables when necessary to meet quality and timeline requirements. Represent the team across various workstreams to develop strategies that support compliant growth. Enhance knowledge management practices across the global organization. Manage escalations from senior management effectively. Advise internal stakeholders and coordinate with external stakeholders and auditors. Act as a champion for the Adyen Formula.

Join Accion Labs as a Java Developer and Team Lead, where you will lead a dynamic team of developers in crafting innovative software solutions. You will be responsible for overseeing project timelines, ensuring code quality, and mentoring junior developers. This is an excellent opportunity for professionals looking to advance their careers in a collaborative environment.

Join Our Team as an Influencer Marketing Team Lead We are looking for a seasoned and innovative Influencer Marketing Team Lead to drive our influencer marketing initiatives in Singapore and manage regional operations across Southeast Asia (SEA). This pivotal leadership position demands a proactive individual capable of crafting and executing effective influencer strategies, mentoring high-achieving teams, and delivering measurable outcomes for our clients. Your leadership will be key in strengthening AnyMind Group's presence in the influencer marketing arena in Singapore. Key Responsibilities Strategic Leadership & Planning: Design and implement a robust influencer marketing strategy for Singapore, in line with local market trends and organizational goals. Develop and manage the regional influencer marketing execution strategy for SEA, ensuring alignment with broader business objectives. Identify, assess, and prioritize promising influencer partnerships and opportunities within Singapore and SEA in collaboration with the Regional Partnership team. Serve as a leading voice in influencer marketing, representing AnyMind Group at local events and industry discussions. Team Leadership & Development: Guide, mentor, and motivate the Singapore-based Influencer Marketing team, nurturing a culture of creativity, accountability, and continual enhancement. Oversee and direct the regional SEA Influencer Marketing Execution team, providing strategic guidance, operational support, and performance monitoring for regional initiatives. Establish clear objectives and KPIs for both local and regional team members, offering ongoing support and constructive feedback. Promote a collaborative and high-achieving environment across both teams. Ensure departmental operational profitability to maximize performance. Campaign Execution & Relationship Management: Supervise the influencer team in executing marketing campaigns in Singapore. Guarantee the efficient execution of regional influencer marketing projects by the SEA execution team, meeting client goals and deadlines. Build and maintain relationships (with the sales team) with key clients, including brands and agencies, for influencer marketing projects. Collaborate with C-suite stakeholders on strategic influencer marketing initiatives as necessary. Cross-Functional Collaboration:

Join Airwallex as a Product Lead, LendingAt Airwallex, we are revolutionizing the way global businesses manage their financial operations. Our integrated payments and financial platform empowers more than 200,000 businesses, including notable names like Brex, Rippling, Navan, Qantas, and SHEIN. We offer comprehensive solutions to streamline business accounts, payments, spend management, treasury, and embedded finance, all on a global scale.Founded in Melbourne, Airwallex boasts a diverse team of over 2,000 skilled professionals across 26 offices worldwide. With a valuation of US$8 billion and support from leading investors such as T. Rowe Price, Visa, Mastercard, and Sequoia, we are at the forefront of creating the future of global payments and finance. If you’re ready for a challenging and rewarding career, we invite you to join our innovative team.What We ValueWe seek dynamic builders who possess a founder-like spirit and are eager to make a significant impact while accelerating their professional development. You should bring a wealth of role-specific expertise, a curiosity-driven mindset, and a commitment to our mission and operating principles. Your ability to make swift, judicious decisions while maintaining a deep curiosity will be key as you tackle complex challenges.Collaboration, humility, and a results-driven attitude are essential. You will transform innovative concepts into tangible products and leverage AI to enhance efficiency and problem-solving. Here, you will engage with high-stakes challenges alongside exceptional colleagues, advancing your career as we shape the future of global banking.About Our TeamThe Product team at Airwallex consists of dedicated builders and problem-solvers passionate about developing customer-focused solutions that enable businesses to operate seamlessly across borders. We blend technical skill with an in-depth understanding of customer needs to create cohesive, user-friendly, and scalable products. Our team's collaborative and fast-paced environment fosters continuous iteration and innovation, leading to superior product experiences.Your RoleWe are looking for a visionary Product Lead to spearhead the development and growth of our Credit and Lending business from the ground up. Reporting directly to the VP of Product Risk & Onboarding, you will be responsible for building a dedicated team, establishing strategies, and driving product initiatives that align with our mission.

Join Accion Labs as a Team Lead where you'll drive innovation and lead a dynamic team of professionals. In this pivotal role, you will oversee project management, ensure timely delivery of solutions, and foster collaboration among team members. Your leadership will be crucial in guiding the team to achieve strategic objectives and exceed client expectations. If you are passionate about technology and team dynamics, we want to hear from you!